ComplaintsforSA Company

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Very disappointed with the quality and shipping of your products. You sent two hats in less than adequate packaging, resulting in both hats having a kink and multiple broken straw pieces, including ripped seams. As for shipping, I paid for priority/1st class however, the products arrived in a little under three weeks. At this point, l'd love to just get my money back so that I could go a different direction. I was directed to call your customer service number to no avail leaving multiple messages to which no one ever returns those phone calls. Unfortunately, getting your customer service folks to reply *********************** joke as I'm being sent to a voicemail and no one replies or picks up no matter what time of day I call. Original order 5/28/24 Package arrived 6/15/28 First round of phone calls 6/17/24 Second round of phone calls 7/3/24 First email 7/10/24

  Business response

  07/16/2024

  Hi ******,

  We apologize for the negative experience you encountered with our Company. We would like to refund you for your time and the inconvenience this has caused you. We have processed a refund in full to you in the amount of $55.90 which includes shipping. If you would like to discuss any other concerns, please phone me at ************. Thank you

  Respectfully,

  ******************

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 2 hats and some silicone rings on 6/12/24 and only received a partial order. I tried contacting customer service and was only able to chat with a bot that told me to look at a tracking number that never came in an email. That tracking number finally showed up after part of my order arrived. I ordered 2 hats and only one showed up and it was folded in a box that was too small for such a wide brimmed hat. Hat number 1 is bent and looks goofy. Hat number 2 doesnt have a tracking number still. It was finally delivered July 3rd also folded into a small box and is completely bent and unwearable. I have contacted customer service multiple times with no response. Called and left messages with no response. I have used their website to start a refund but it says what I bought is not eligible for a refund, but when I purchased the products they say full refund within 30 days. I would like a refund for the full amount of my order. This was purchased for a vacation and we werent able to use them for what we bought them for and had to buy something else to replace what we didnt receive.

  Business response

  07/10/2024

  Hello *****,

  We would like to extend our apologies for the negative experience you received from our customer support team and for the damaged products you received. We feel that you should be 100% compensated for your time and the inconvenience this has caused you and therefore have refunded you in the full purchase amount of $68.90.  If you have any additional questions or concerns, please phone me directly at ************. Thank you.

  Respectfully,

  ******** L

  Customer Service

   

   

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However, it should not take a complaint this long or the BBB to resolve a simple return. 
  

  Sincerely,
  
  ***********************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I cant remember the date exactly because the SA Fishing website wont let me login. Order #*******. I placed an order in late June for 4 straw hats. I bought 2 sets of the (2 for $40) and was to receive 2 free sleeves. I had two separate tracking numbers. I received 1 hat and the 2 free sleeves over a week ago. The tracking number for the other part of the order leads to some parcel delivery page but goes no further. I am still due to receive: (1 Classic Straw hat/Palm Storm) (1 Under Brim Straw Hat/ Flamingle) and (1 Under Brim Straw Hat/Cabana Boy) but cannot get a hold of anyone from SA Fishing. I just want the rest of my order.

  Business response

  07/08/2024

  Hi ****

   Your order was received on 6/28. This order was processed on 7/1. The other part of your order is shipping out of a different location. Due to the holiday, it is taking a little longer. I listed your information below. Any Questions, please please phone me at ************. Thank you

  4202150292612927005303010100855816
  Parcel Delivery Network
  Next carrier
  Your order is on the way
  Expected to arrive between Jul 5 - Jul 8
  Times are in local time of the checkpoint location.
  Jul 8, 2024
  12:03 pm
  
  Package Is En Route to USPSParcel Delivery Network
  *************
  Jul 7, 2024
  12:56 pm
  
  Package Is En Route to USPSParcel Delivery Network
  *************

   

   

  Respectfully,

  ******** L

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased two hats from the SA Company on June 11, 2025 for the amount of $67.84. On June 26, 2025 the order was delivered late after I paid for express shipping. Upon receipt of the order, the straw hat was found to be damaged and unable to be worn. I contacted SA Company via email ( customer service email address listed is: [email protected] on the SA Company website and order email) on July 1, 2025 to see about obtaining a replacement. I received no response. I also attempted to contact their live chat representative multiple times during their live chat business hours and received no response. I have taken photos of the damaged hat and screenshots of the unanswered emails. I am merely seeking a replacement hat or refund but the company is unresponsive to my requests and attempts to contact them.

  Business response

  07/17/2024

  Hi ******

  We would like to offer you our apologies for the negative experience you received from our customer support team in attempt to resolve your order issue. I had left you a message on 7/10 to discuss this issue with you. We have also reviewed your order and see that you were given a refund for the damaged product. We would like to further compensate you for your time and the inconvenience this has caused you. We will be issuing you an additional refund for the shipping cost plus reshipping you another hat free of charge. If you have any questions or concerns, please phone me at ************. Thank you

  Respectfully,

  ******** L

  Customer Service

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered 2 hats and never received them. Placed the order online on May 29/24. Order # *******. Was sent a shipping email that the items would be arriving on June 7/24. Tracking info states the package has been en route to ****** Post since June 5/24. No phone number provided on website for ****************** Tried emailing ********************** with no response. "Live chat" with them numerous times but is NOT "Live Chat". Received only automated responses that don't help. Absolutely zero ***************** I would like a refund for items I purchased and have not received.

  Business response

  07/10/2024

  Hello *****,

  We do apologize for the negative experience you received from our customer support team. We have reviewed your order and we believe it is lost in transit. If for any reason you do receive it, we would like tor you to keep the products free of charge your time and the inconvenience this has caused you. We are refunding you for the full purchase price of this order including shipping costs. Please phone me directly should you have any questions or concerns at ************.  Thank you 

  Respectfully,

  ******** L 

  Customer Service

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I order a hat from SA company on June 5th. After waiting 20 days to receive the hat it came in severely damaged. It was warped and had multiple holes. I contacted the company several times with emails and review the customer service online and have not received a response.

  Business response

  07/09/2024

  Hi ******,

  We like to apologize for your negative experience you received from our customer support team. We also apologize for the delay in shipping and receiving a damaged product. I do see that you have been refunded in in full on 6/8. If you need further assistance or have any questions, please phone me directly at ************. Thank you

  Refunded
  
  Original order
  June 5, 2024$42.12
  
  Subtotal
  1 item$37.50
  Discount
  20OFF
  -$7.50
  Shipping
  USPS First Class (0.69 lb: Items 0.69 lb, Package 0.0 lb)
  $8.37
  Taxes
  Tax details$3.75
  Total
  $42.12
  
  Paid
  $42.12
  Refunded
  Reason: Refund was performed by **************-$42.12
  Net payment
  $0.00

   

  Respectfully,

  ******** L 

  Customer Service.

   

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,My wife placed an order on May 26th and we received the order on June 10. When I opened the bag containing our hats the plastic holding the hats together was crushed and our 4 hats were damaged and misshaped. I reached on to sa through email on June 10th and got a response back offering to send replacements. On June 12th I received another email stating that one of the replacement hats was out of stock and to select a different hat to be shipped. I returned an email that day with the new selected hat. I have since not received any emails back. I would like to either receive my hats or get a complete refund for the hats.

  Business response

  07/08/2024

  Hi Austin,

  As per our conversation on 7/8, I have placed a new order replacing the 4 damaged hats you received. Your new order number is *******. Please phone me directly at ************ if you need any additional information or status of this order. We apologize for any inconvenience this might have caused you. Thank you

  Respectfully,

  ******** L

  Customer Service

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order over Memorial Day weekend on May 27th, taking advantage of SA Company's BOGO deal on bucket hats. I completed the order and received part of it, with one bucket hat on backorder.My order #******* includes the following items:Bucket Hat | Black 2.0 SKU: SA-30201-U Fulfilled: May 28, 2024 Shipped via: **** ********************** [Track shipment]SA FREE FACE SHIELDSKU: SA-FREEGIFT-FS-PTLS Fulfilled: May 28, 2024 Shipped via: **** ********************** [Track shipment]On June 21, I received an email stating that the other part of my order was awaiting shipment:BUCKET HAT SKU: SA-P89693-RE10-LTD-B Fulfilled: June 21, 2024 Shipped via: Other Despite multiple emails and contacts with SA Company Customer Support, this issue remains unresolved. Attached is a copy of my order showing the item in question.Seeking to have remaining bucket hat shipped. If still on backorder then replaced with another.

  Business response

  07/05/2024

  Hi ******

  As per our conversation on 7/5, we apologize for the misunderstanding in regard to you believing you would be receiving a second bucket hat due to our confirmation receipt label. We are going to send you the hat as complementary for this misunderstanding. Please phone me should you have any further questions at ************ . Thank you

  Respectfully,

  ******** L

  Customer Service

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. SA Company reached out to me and we were able to sort out the situation.  SA did send me the missing bucket hat and for that I appreciate as its restored my confidence with them.
  
  Sincerely,
  
  ****** Sanabia

• Initial Complaint

  06/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I placed an order on June 11 for two hats and an arm sleeve. One hat and the sleeve arrived on June 19. I still have not received the 2nd hat. I have reached out in chat for an update, which then sends me to email. This says I will have a response from someone with an answer to my question within 24 hours. I never get that, its always just an automated email, if I even get that. This then sends tracking info, which just says the same as always label created, awaiting item. I paid extra for the first class shipping. The website states orders placed during the week will be processed in 24 hours and then the shipping I paid for states it will ship within 2-5 business days. This has been well over that allotted amount of time. The lack of response is very frustrating, as I have tried the chat and emailing to get someone to help on over 5 different occasions. I will add that this is a new occurrence for our family. My husband being in the military has ordered several things from this company and has not encountered these issues before. I am not sure what has changed recently, but from looking here and on media pages it seems I am not the only one having these problems. I would greatly appreciate any assistance with this matter.

  Business response

  06/27/2024

  Hi ******,

  As per our conversation on 6/27, we would like to once again offer our apologies for the negative experience you received from our customer support team. I have refunded you the $12.00 in shipping costs and also will be shipping you out an additional hat of your choice (LIFE'S A BEACH) free of charge as compensation for the inconvenience and time you spent on trying to resolve this issue. Please phone me directly at ************, should you have any further questions or concerns.

  Respectfully,

  ******** L

  Customer *********************

  Customer response

  06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My number is *******. I received partial order 2 cooling towels but I have not received my hat or my arm sleeve yet. They sent me 2 tracking numbers. 1 was for a DHL company but that one said delayed then they sent me another tracking number for the ***** That one says still waiting on information. I have emailed and emailed they tell me to go to live chat and I sit there waiting for someone but never get anyone. I just want what I payed for

  Business response

  06/28/2024

  Hi ********

  As per our conversation on 6/27, we would like to first offer our apologies for the negative experience you received from our customer support team. I will be shipping you out the hat today free of charge and have upgraded your shipping to priority. You should be receiving it by early next week. You will be receiving your original order within another 2 weeks. We want you to keep that order as well for the inconvenience this has caused you. Please phone me should you have any further questions or concerns at ************. Thank you

  Respectfully 

  ******** L

  Customer *********************

  Customer response

  06/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩