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Important information
- Additional Info:SA Processing and Shipping of a Customer
order.
SA Co Non Priority policy for shipping and processing of an order
SA Co. will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday.
SA Co. cannot control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility. Please allow 24 hours for the tracking number to populate.
SA Co. Priority policy for shipping and processing of an order.
Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday. We do however post a tracking number once the item leaves our facility. Once again please allow 24 hours for the tracking number to populate.
BBB files contain a pattern of generally from consumers that allege delivery issues. Specifically, consumers allege that they have not received their ordered items.
On July 23, 2018, BBB sent correspondence to SA CO requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally.
In response, the business provided the following explanation of their shipping policies:
"SA Processing and Shipping of a Customer
order.
SA Co Non Priority policy for shipping and processing of an order
SA Co. will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday.
SA Co. cannot control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility. Please allow 24 hours for the tracking number to populate.
SA Co. Priority policy for shipping and processing of an order.
Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday. We do however post a tracking number once the item leaves our facility. Once again please allow 24 hours for the tracking number to populate."
On December 23, 2019 BBB reviewed the generally on file and determined the pattern still continues.
BBB will continue to monitor and update the company's report as needed. - Additional Info:SA Processing and Shipping of a Customer
order.
SA Co Non Priority policy for shipping and processing of an order
SA Co. will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday.
SA Co. cannot control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility. Please allow 24 hours for the tracking number to populate.
SA Co. Priority policy for shipping and processing of an order.
Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday. We do however post a tracking number once the item leaves our facility. Once again please allow 24 hours for the tracking number to populate.
BBB files contain a pattern of generally from consumers that allege delivery issues. Specifically, consumers allege that they have not received their ordered items.
On July 23, 2018, BBB sent correspondence to SA CO requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally.
In response, the business provided the following explanation of their shipping policies:
"SA Processing and Shipping of a Customer
order.
SA Co Non Priority policy for shipping and processing of an order
SA Co. will process your order within 24 hours of receipt. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday.
SA Co. cannot control the arrival of the package once it leaves the facility at Boca Raton, Florida. We do however post a tracking number once the item leaves our facility. Please allow 24 hours for the tracking number to populate.
SA Co. Priority policy for shipping and processing of an order.
Priority orders will be processed within 24 hours of receipt of your order. This will include all orders we get from Sunday through Thursday (excluding any Holidays).
Orders received on Friday & Saturday will be processed on Monday. We do however post a tracking number once the item leaves our facility. Once again please allow 24 hours for the tracking number to populate."
On December 23, 2019 BBB reviewed the generally on file and determined the pattern still continues.
BBB will continue to monitor and update the company's report as needed.
About This Business
SA Company is a online retailer.
Business Details
- BBB File Opened:
- 6/2/2017
- Business Started:
- 1/4/2012
- Business Incorporated:
- 3/12/2015
- Type of Entity:
- Corporation
- Alternate Names:
- SA Fishing
- Alpha Defense Gear
- Alpha Defense, Inc
- Business Management:
- Mr. Juan Hernandez, Director of Customer Service
- Ms. Missy Ortiz, Customer Service Manager
Additional Contact Information
- Principal Contacts
- Mr. Juan Hernandez, Director of Customer Service
- Ms. Missy Ortiz, Customer Service Manager
- Customer Contacts
- Mr. Juan Hernandez, Director of Customer Service
- Mr. Thomas DeSernia, CEO/Owner
- Ms. Missy Ortiz, Customer Service Manager
- Additional Phone Numbers
- Other Phone: (901) 900-6243
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Additional Information
- Business Categories
- Online Retailer
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