Complaints

• Initial Complaint

  01/21/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is saying I placed an order with them and I did not . I never agreed to a membership nor did I ever receive a shipment with any order. I have tried to reach out to them, tried to dispute this through my credit union but I cannot seem to get anywhere with them. I am seeking a refund of all monies taken from my account 12/10/2024 ****** 11/10/2024 $24.95 10/07/2024 $24.95 08/07/2024 $24.95 08/05/2024 $7.95 This also caused an over draft in my checking account of $20.00 I am seeking a total refund of $152.70

  Business response

  01/22/2025

  Dear *****,

  
  Thank you for reaching out to us. We sincerely apologize for any inconvenience or frustration this situation has caused you, and we appreciate the opportunity to address your concerns.
  After reviewing your account, we see that the charges you mentioned were associated with a membership subscription tied to an initial order placed on our website. However, we understand that there may have been a misunderstanding about how our membership program operates, and for that, we deeply apologize.
  As a valued customer, we want to make this right for you. We have processed a full refund of $152.70, which includes:
  $24.95 for 12/10/2024
  $24.95 for 11/10/2024
  $24.95 for 10/07/2024
  $24.95 for 08/07/2024
  $7.95 for 08/05/2024
  $20.00 to cover the overdraft fee caused by the charges
  Please allow ****************************************************** your account.

  
  To provide some clarity, Vibes Tribe is a members-only website, offering exclusive benefits, including:
  Discounted Pricing: Members receive significant savings, up to 70% off retail prices on our products.
  Access to Exclusive Content: On-demand yoga, meditation, and stress-relief resources.
  Special Offers and Events: Invitations to members-only events, promotions, and wellness programs.

  
  When placing an order on our website, customers agree to join our membership program as part of the checkout process, with the membership terms clearly outlined. The $24.95 monthly fee is associated with maintaining access to these benefits. However, we completely understand how this might have been missed or unclear, and we are taking steps to improve transparency to prevent such issues in the future.

  
  We kindly encourage you to review the terms and conditions on our website in the future for any memberships or subscriptions you sign up for. This ensures that youre fully informed about the details of any purchase.
  If you have any additional concerns or questions, please dont hesitate to contact us directly. We are here to assist you and want to ensure a positive resolution to this matter.

  
  Thank you for your patience and understanding, and we hope this resolves the issue to your satisfaction.

• Initial Complaint

  01/21/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made a purchase around the 10th of January. I purchased three bracelets and thought that was it. Instead I saw a charge of $26 for a membership I did not sign up for. I simply want my money back. A customer should be aware of these things before you charge them. They should confirm that this is in fact what a person wants.

  Business response

  01/22/2025

  Dear ****,

  
  Thank you for reaching out to us and sharing your concerns. We truly apologize for any confusion or frustration youve experienced regarding your recent purchase and the membership charge.
  We understand how unexpected charges can be frustrating, and as a valued customer, your satisfaction is our top priority. As such, we have initiated a full refund of the $24.95 membership fee. Please allow ********************************************* your account.

  
  To clarify, *********** operates as a members-only community, and our membership is designed to offer exclusive benefits, including:
  Significant Discounts: Members enjoy up to 70% off retail prices on our affirmation merchandise.
  Access to Exclusive Content: On-demand yoga, breathwork, and meditation resources tailored to help reduce stress and ****** positivity.
  Special Offers: Early access to new products, events, and personalized support from our community.

  
  During the checkout process for your bracelets, the membership terms and details, including the $24.95 monthly fee, are mentioned and agreed to before completing the purchase. However, we understand that this may not have been as clear as we intended, and for that, we sincerely apologize. We are actively working on improving the transparency of our terms to ensure all customers are fully informed before completing a purchase.

  
  We appreciate your feedback, and we will use it to make our processes better for everyone. If theres anything else we can assist you with, please dont hesitate to let us know. Were here to help and want to ensure you have a positive experience with Vibes Tribe moving forward.
  Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.

  Customer response

  02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulently collected a membership fee from my account. No there was no box checked on my order as well- that is a lie! Not even the same page.

  Business response

  01/03/2025

  Hi,

  We have successfully canceled your membership and refunded the amount of $24.95.
  
  Vibes Tribe is more than a brand; it's a supportive community designed for personal growth and positive change. When you purchase from us, you instantly become a member of this uplifting tribe. Access transformative on-demand content, including meditation sessions, yoga classes, and personal growth workbooks, empowering you to be the best version of yourself.
  Engage in daily mindfulness, connect on social media, and spread good vibes by sharing our products. If your membership preferences change, a simple email to ******************************* cancels your membership hassle-free.
  
  
  Enjoy exclusive discounts, with savings up to 70% off retail. Our products are beautifully crafted, spreading positivity, joy, and healing. As a small business, we're dedicated to addressing the global mental health crisis, evident in every product we create.
  For only $19.95 per month (for older members) or $24.95 (for new members), you gain VIP access. Charges start 7 days after the first order, with fees paid in advance and non-refundable. VIP membership terminates at the end of the covered month.
  

   

• Initial Complaint

  12/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have charges on my credit card from this company that I did not do and have never heard of this company before. There was a charge on December 8th and another one on December 10th that I did not make I'm trying to contact the company is impossible

  Business response

  12/31/2024

  Dear **** ***,

  
  Thank you for reaching out to us and sharing your concerns. We truly appreciate the opportunity to address the issue and clarify any confusion regarding your order and membership.
  First, let me start by apologizing for any frustration or inconvenience this situation has caused. We strive to ensure a transparent and positive shopping experience, and I understand how concerning unexpected charges can be.
  To clarify, our website operates as a members-only platform, which allows us to offer significant discounts (up to 70% off retail prices) and access to exclusive benefits, such as yoga and meditation resources, uplifting content, and discounted affirmation merchandise. To take advantage of these benefits, customers are enrolled in our membership program during the checkout process.
  When placing your order for the bracelet, the membership terms would have been outlined during checkout. We also provide this information on our website and in the order confirmation email. However, we understand that these details may not have been clear or easily noticeable, and for that, we sincerely apologize.
  To resolve this matter for you:

  
  Membership Cancellation: Weve processed the cancellation of your membership to ensure no further charges will be made.

  
  Refund Request: We will gladly refund the $24.95 membership fee. Please allow up to ********************************************* your account.
  We deeply value you as a customer, and while the membership is an essential part of our platform, we never want our customers to feel misled. We will take your feedback seriously and work to improve the clarity of our membership terms for future customers.

  
  If theres anything else we can assist you with or any way we can make this right, please dont hesitate to let us know. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

  Customer response

  01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****-*** *******

• Initial Complaint

  12/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  About 2 month ago I ordered 2 bracelets from them at 4.99 each. SInce then, I have been charged ***** three times and ***** 2 times. This outfit scams people and I want my money back.

  Business response

  12/17/2024

  Hello - 

  We are sorry that you did not see the terms that are both on our home page and on the checkout that show we are a membership site which is why we can sell products at such low prices. Your subscription was cancelled the moment you requested it. Sorry again you did not understand that but it is clearly stated in our checkout page, home page and you should have gotten a card in your package with your members benefits.

  Best,

  Vibes Tribe

• Initial Complaint

  11/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I ordered two T-shirts from them on 09/19/24. The shirts came in and one was not the shirt I ordered. I complained to them and they never resolved it. Also, I just noticed that I am being charged monthly at $26.45 on September 21, and October 21. I never signed up for this. I have not received any emails or statements from them that this was going to happen.I just noticed yesterday on my credit card that there was a charge. I have called them, emailed them, and sent a text to cancel this subscription I never signed up for.More than anything I want them to cancel this monthly subscription and send me a message that this was done. I do not want any more charges on my card. I have contacted my credit card company. This business has a shady operation going on.

  Business response

  12/17/2024

  Hi - 

  I am so sorry you had a problem with your order and we are happy to send you the correct product or refund that item. Our membership terms are very clear on our home page, box you select when you checkout, confirmation email after ordering and packaging insert with membership perks but I am happy to refund the last month. 

  Please let me know how you would like to proceed. 

  Customer response

  12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  11/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On sep 19 i authorized payment for 3 tee shirts and 2 stress oil for $34:89. They took a while sending I called and no answer had to send a email before I received the products. I was beginning to think it was a scam. When I was going through my credit report I saw they changed $24:94. I called no answer. Called credit company to put a block on further transactions. I had to send emails before they said that was for memberships I dont want. I had no problem if they gave a flat pay and advised customers they are discounts if you purchase membership. Just dont throw it on the person and they need to answer their phone calls.

  Business response

  12/17/2024

  Hi - 

  I am so sorry you recieved the wrong shirt and I checked our customer service software that tracks all messages from social, email and SMS and do not see a request to do so. We can either get you the right shirt out or refund your shirt. The website and checkout page (images attached) clearly state the reason we can offer low prices is do to our membership which also comes with acess to a portal of online classes ranging from yoga, meditation to breathwork. Please let me know what you would like us to do. 

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unauthorized creation of membership. Deceiving when ordered products. Need refund and cancellation of this membership.

  Business response

  12/17/2024

  Hi - 

  I am so sorry you missed the membership terms that are both on our home page and have to be selected on checkout. We also include an insert with all our products that give information on the membership. It is never our intention to decieve and we have an active community of members that enjoy discounted products and over 100s of yoga, meditation and breathwork classes. 

  We can refund you last month if that helps. 

• Initial Complaint

  10/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  i purchased 4 braclets from this company -didnt receive them also tried to cancel the membership as they stated i could - i have called, sent emails and text messages and have not received notification of cancelation. via ******** messager they gave me my user name and password - and offered me a 50% discount - i IMMEDIATELY respnded to that telling them i want my account cancelled. this message did not go through because VIBESTRIBE blocked me from contacting them. I want a refund and proof they cancelled my membership

  Business response

  12/17/2024

  Hi ****,

  Despite your correspondance attached saying you called 20 times we responded in a timely manner and as you can see by the box you checked at checkout and our home page, we make it well known that the low prices you recieve are a result of your membership. 

   

  Best,

  Kavita

  Customer response

  12/17/2024

   
  Complaint: 22440928
  
  I am rejecting this response because:
  the company did not answer their phone nor return a phone call so that the membership could be canceled before charges occured

   

  
  Sincerely,
  
  **** *****

  Business response

  12/20/2024

  The customer placed an order on 10/09/2024 and was charged the membership fee 10/11/24, we canceled and refunded the membership 10/18/24. 

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  VibesTribe advertised a tshirt on ******** onsale for $7 something. It was for mental heath ********** As a psychology teacher I thought this was a great deal so I purchased it! Nowhere in the purchasing did it say I was signing up for a membership that would cost me $24.99 a month. I would have never purchased it if it did. I then was charged. I tried reaching out to them and they did not respond. Then deleted and blocked me on social media. After others were complaining of the same issue. They then emailed me and said that I agreed to the terms. They sent a picture of a page that I agreed to. The ordering page I ordered my shirt from did NOT look like that page at all. They then quit responding to me and refused to give me my money back.

  Business response

  10/11/2024

  Please note that we received your email on 9/22 about the membership charge and your membership was cancelled on 9/23. Per our website (and in our checkout), we are a membership based website which is what allows for the low product prices. 

  Customer response

  10/16/2024

   
  Complaint: 22323357
  
  I am rejecting this response because: the response was sent then I was blocked and unable to respond. 
  
  Sincerely,
  
  **** ***

  Customer response

  10/16/2024

  I had to shut off my card and get a new one causing a whole bunch of issues and I unknowingly paid a month membership that they refused to refund me for a days worth of membership. 

  Customer response

  10/16/2024

  This is NOT what the site looks like when ordering off of ********! There is NOTHING that says ANYTHING about a membership! I am not the only person who has had this issue. There are a ton of others who have commented on their page about it and then they delete their comments and block them. I originally reached out via ******** because that is where I purchased the shirt from. They responded but quickly blocked me so I could no longer communicate with them. Then when I finally reached someone via email they cancelled my membership but refused to refund me the membership fee even though I was not a member for longer than 48 hrs. They then ignored further contact. My bank recommended I get a new debit card and founded my fraud case against them. They do not disclose all information on their ******** and use their website to show where they are a membership site. This information was NOTvisable on the ******** page. 

  Business response

  10/29/2024

  Dear ****,

  Please note that we have disclosed the membership site on our main website page. It is very clearly a member based site - which is how we are able to give customers the low priced items. You placed two orders for 5 items that were two weeks apart taking advantage of the membership. Each order also comes with a post card detailing membership benefits. When you called us on Sept 22nd after your second order for the month, we cancelled your membership. We believe in excellent service so are one of the few companies that have a customer service phone number with  an actual person pick up and help you.

  Best,

  Kavita 

  Customer response

  10/29/2024

   
  Complaint: 22323357
  
  I am rejecting this response because: this is inaccurate information! I purchased 1 tshirt on the 20th, was charged for a membership on the 22nd and finally got through on the 23rd. Im not sure if you have another **** *** information but I purchased 1 item! A mental health awareness t shirt. I have attached the bank withdrawals, and the emails. You may want to check where those items went because this was NOT to me! 
  
  Sincerely,
  
  **** ***

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