Complaints

This profile includes complaints for Broward Plumbing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Broward Plumbing Inc

  621 NW 53rd St Ste 125 Boca Raton, FL 33487-8236

• 

  Broward Plumbing Inc

  6320 NW 72nd Pl Parkland, FL 33067-4742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged $475 to unclog a toilet,5,minute job. Afterwards the toilet did not flush . Called Broward Plumbing, checked his technician and said he would refund $75. Everyday he is going to send a refund. Never does, even told me to send a request throughZell which I did. No payment. Had to call maintenance to put a new part for toilet to flush.

  Business Response

  Date: 03/18/2025

  Hi as Broward Plumbing already executed refund payment to customer of $75 yet still customer is not satisfied immediately. Take this review off of the BBB.

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5th i called broward plumbing to fix my toilet. They charged me $401 to fix the toilet. The problem was not fixed. I reported the issue to them and they said they would send someone out to check on it. By the time the technician got here my neighbor alerted me that whatever the plumber did had caused a leak into their apartment. I paid $722.99 to fix the leak in my neighbors apartment caused what the technician did to my toilet in the previous visit. After this i asked them again to send somebody out to fix my toilet. They came out 4 days later to look at it again and told me that i need to buy a new toilet and it would cost me $500 for them to install it. Or i could buy a toilet myself and they would charge me $250 to install it. The problem is i already paid them $1,123 for the whole experience and my toilet is still not fixed.

  Business Response

  Date: 02/20/2025

  
  

  Hi, this is ***** from Broward Plumbing. We already spoke to the customer and rectify the situation by providing free services again.

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid almost 5k for the plumbing repair. Plumber was sloppy and did not protect bathroom. Tub and toilet need repair and replacing. Broward plumbing stated he would do a refund by *****. He sent 1 (one dollar) not the rest.

  Business Response

  Date: 08/20/2024

  Broward plumbing already refunded customer in full full refund has been processed

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first complaint is that the company has refused to provide me with any invoice or paperwork to justify the $1,337.99 they took out of my bank.I called the company to fix the handle of my shower, which had become very difficult to turn off. I got same day service, and I have no complaint about the job done. It's their business practices that concern me. I talked on the phone to *********************** or something like that. He told me a quick fix would cost about $400, but the problem would likely recur in a couple years. He recommended repairs that involved going in behind the wall and would take about 4 hours, costing about $1,200. I went for the more permanent fix, and they immediately billed my bank for $1,337.99.I was surprised at how quickly the job was done afterwards, certainly not the 4-hour job I was led to expect. I was suspicious that I might have gotten the quick fix despite paying for a major repair, but I have no way of knowing because they have refused to give me an invoice detailing labor and parts, despite several phone calls. I was given no written warranty.The refusal to return my phone calls is in itself a poor reflection on this company, and I hope the workmanship does not turn out to be shoddy.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4th, I called Broward Plumbing for a leaking garbage disposal, and the owner, *****, quoted me $275 on the phone to replace the disposal. The tech showed up on June 5th, and said that the disposal needed to be replaced and he had to run out and buy one. While he went out to get the disposal, the owner called to tell me it would now be $475. I knew this was overpriced immediately because new disposals cost around $130 at the store, but I agreed to it anyway since I was dealing with a flooded kitchen, and several other personal issues all going on at once. I asked ***** if that price included everything, and he said, yes, so I said fine. He sent me an invoice for $475.00 and I paid it while on the phone with him. The tech came back and replaced the disposal, and spent about a total of 20 minutes on the whole thing. He had to remove my dishwasher in order to plug the disposal into the power socket, and put the disposal back slightly crooked. I didn't notice until a week later, when I checked my credit card statement, that he actually charged my credit card $520.99. When I called ***** on June 12th, he said it was 7% tax, but that's still too high and not the right amount. I also told him that it's not listed on the invoice, which taxes and fees should be included on all invoices. He said that he was just going to refund me the difference of $45.99, so I said that was fine, but he needs to put taxes and fees on his invoices going forward for all customers. He then said he'd refund me everything because he didn't want me complaining and leaving bad reviews. So I waited more over a week, but never received the refund for the difference. I called ***** again on June 21st, and asked him what happened to the refund he promised me, and he acted like he never heard of me before. I went through the whole conversation and chain of events again, and he said he'd only refund me $11.75 for the over taxation. That amount isn't even correct based on 7% tax that he said.

  Business Response

  Date: 07/07/2023

  We The supported business of Broward Plumbing and corporations is replying to the review that Mr. ******************* posted were here by just want to inform you that we communicated with the client. Broward Plumbing and the client are both on the same page we understand as a company our mistakes which we will try our absolute best in the nearby future to correct them with our on going clients and we will continue to strive for our best customer service and reputable company and building our brand on a day-to-day basis sorry for any inconveniences or misleading information with your client **************** we will continue to strive to be the best company we can be and continue serving our clients in Broward county. 

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20222697
  
  I am rejecting this response because:
  
  Id still like a refund for the remaining difference between my invoice and what I was charged. Thank you

  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/13/2023

  Broward plumbing reached out to the customer to make sure both parties are on the same page. We have refunded, the consumer already based on the agreement and what the consumer wanted in return from his rejection response that was taken care of already Broward plumbing will continue to be the best plumbing company in the area of Broward county, and anywhere where our clients need us to be sorry for the mistakes and unprofessionalism that the consumer has dealt with which we have tried everything to make the consumer satisfied again, which is clearly not the case if theres any additional information the consumer would like Broward Plumbing Inc. to try and achieve to make the consumer more satisfied thats the company Broward plumbing is continuously trying to be to master our customer service to be the best most reputable company there is in the plumbing industry. Thank you for understanding Broward Plumbing Inc.. 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20222697
  
  I am rejecting this response because:

  You did not refund me the total difference. I was charged $520.99 to my credit card. The invoice was $475.00. You refunded me only $11.75. The remaining balance to refund is $34.24. Its been over a month and you still cant do the right thing. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/13/2023

  Broward plumbing sent difference to consumer

  thank you and we apologize for the inconvenience 

  Customer Answer

  Date: 07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had new pipes installed in my house. At the of the job I touched a pipe and got electrocuted by the pipe. I hired an electrician to come out he found 2 cut drilled into AC lines and pipe was installed into the live line. This also burnt out my AC unit. One more thing he still owes me on my 1st deposit that he wont pay as well as ******* in repairs . I have pictures and video of his error that could have caused death. Date was started 4/29/23 5/2/23 that week. Paid in full 11k

  Business Response

  Date: 06/20/2023

  Hi, this is ***** the owner of broward Plumbing. I spoke to the client the first day he made a complaint with the BBB. We did as a reputable company should spoke to the client. Make sure everybody was happy refunded client in full for what he was asking for and he told ** he was going to reach out to the BBB and takeoff the review. Currently all the money has been refunded. Client is happy and has been trying to reach out to the BBB to to delete his review with you guys from what we spoke about about almost 2 weeks ago now please let me know what I need to do to help out my client takeoff the review with the BBB like he has been trying if you guys can contact me at ************ or send me a reply message with a number we can call to assist us with this. Thank you and have an amazing day.

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30, 2022, I had a broken CPVC water supply line in my bathroom. I called Broward plumbing for an emergency repair. A gentleman answers the phone, I explain my situation to him. He gave me an estimated $200 - $500 to repair the ****** Also, if the tech cannot repair the tile without removing the tile and opening the wall the repair cost will amount to over $1000. I said Ok. Sent the tech over to the house. He then explained to me to send a tech to do the repair, the company requires a credit on file and a non-refunded fee of $199 will apply if I refuse service. If I agree to do the repaid the $199 deposit will go toward the repair. When the tech arrived, I show him the pipe. He asked to borrow a wrench. He replaces the broken pipe with a 1/2 PVC pipe and use PVC cement (picture attach) to seal the pile on the wall. The tech never opens the wall. The repair took five minutes. I asked the tech for an itemized receipt; he told me the office will send it. After waiting for an hour, I log into Chase to check my credit card, and I noticed a charge of $1337.99. I called the company and informed them I was quoted between $200 - $500 for the repair. I need an itemized receipt to show the breakdown of the $1337.99, they informed me that he will be emailing me and that my credit card will be refunded, but to this day I have not received any refund or itemized receipt from Broward bumping. I call my Chase on 12/31 to file a claim, Broward plumbing call me and left me a voice on 1/5/23 to inform me that they have proof they did the repair, and the dispute will not be resolved. On the same day 1/5/23, Broward ran my credit again without authorization and charge my card for $1037.00 (CC transactions attach) I filed a claim for both charges and Broward pluming refused to email me the itemized receipt or process the refund. This is to prove how shady this business is. They send a square POS receipt (attach) as proof to Chase, not the itemized receipt. I need my refund of $10377.99.

  Business Response

  Date: 03/09/2023

  We have been trying to resolve the problem with the costumer. Our job is to make our clients happy. 
  We reach out to him by text and call. 
  He doesnt cooperate with the company. We will continue to reach out to him to solve this problem, the way the costumer will be happy. 
  
  

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19418704
  
  I am rejecting this response because: I Have written confirmation from ******* ********** manager for Broward plumbing. She agreed to refund me $1037.99 via Zelle (Please see attached text message screenshot). This company is a scam because ******* kept offering me cash or a check, I told her that I was not comfortable with these options.  I told her to Zelle me or call the merchant processor to refund the money to my credit card, but she did not want to deal with the merchant processor who handles the dispute. Instead, she agreed to refund $1037.99 via Zelle. Then, I asked her to email me a written communication that I am not liable for the $1037.00 that was charged to my card on 1/5/23. I thought ******* and I had an understanding, and the case was over with. However, on 3/10/23, ****** from Broward Plumbing calls, she informed that she was the general manager. She refers to herself as the problem solver.She told me that she was not happy with *******; therefore, ******* is no longer with the company.  Throughout the phone call, she shared lots of misleading information with me. ****** claims to be the General Manager of Broward plumbing, but she does not know who their merchant processor is and how to contact them. She kept offering me cash. I could tell from her delivery that she had no intention of finding a resolution.I told her to Zelle me. She agreed. ****** informs me that I will receive the Zelle payment by 7 pm on 3/11/23, but as of 3/13/23, I have not received any funds from Broward Plumbing. This is a shady company. I dont think that Broward Plumbing wants to resolve this case. 
  Best Regards,
  
  Sincerely,
  
  ***************************