Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to ***** ******** web ad "Behind the Market" offer. He indicated the price was ordinarily $199 but for a limited time would accept $19 for one full year subscription for stock market information. Using my credit card I provided the needed information and later that day received a notice from my bank card that there was suspicious activity with my account. ********************** The Market had billed the card a full $199.00. Despite my protests the bank allowed the billing to be paid even though this obvious price switch was a fraud, not just an administrative error. But I had given the information on my card and that formed the bank's decision to pay. There was no billing made to me or order number offered, BTM just speedily grabbed the inflated amount from my card. Mr. ****** owns Behind the Market and a search of the web shows I am not the only victim and his 30-day money-back guarantee has a somewhat spotty record. I'm so disgusted with ******************* that I just want a full reimbursement to my card with no further involvement.

  

  Business Response

  Date: 04/18/2025

  I have entered that email address and name in our records system and nothing appears. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23220388
  
  I am rejecting this response because:  They had no problem  accessing my ******* Mastercard or a sum many times higher than their "special lower $19 " offer.  Moreover, ******* has their name listed with the billing.  Furthermore they used the specific information I had to give them in order to gain their illicit money.  We are seeing what the law calls "fraud in the inducement",  a crime.  Still further, I had two automatic responses to my emails to them stating "we received you message and will respond."
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/19/2025

  Dear Mr. ******,
  You misunderstood  me. 
  I was saying that when I type your name/email address into our CRM, NOTHING CAME UP. 
  And now I see why. You are not a customer of ours. The charge didnt go through. Ive attached PROOF that your card wasnt charged. As a result, you didnt make it into our CRM. 
  Theres no grand conspiracy here. Youre not the victim of anything. This is not the movie Gladiator, youre not the hero Maximus and I am not the evil emperor. 
  Thats all happening in your mind. 
  If I asked you to apologize in public for your mistake to clear the record, you would accuse me of some kind of trick. 
  As I suspect theres no winning with you, Im going to just wish you the very best of luck and a long and peaceful life. 
  Warm regards,
  ***** ******
  CEO

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23220388   Veery mysterious:  I filled out his advertised internet offer, including my card information and the excessive amount of money from my account was removed.   While Mr. ************** smartalecky  response only proves my account was robbed of 199 the same day I responded to his ad.  I don't care what his records show. So far, nothing has changed and I will make every effort to recover my money.  I am hard put to give this tipster the benefit of the doubt but will have my bank dig deeper for me and offer the results when discovered.
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/21/2025

  Mr. ****** has now flooded my email account with a number of his investment emails with the obvious intent to attempt to justify turning my application for a $19 subscription into a $199 account.  I have cancelled his attempt and continue to hold him responsible for the crime of "fraud in the inducement".  Law authorities may have to view him as a criminal if he does not return my money by month's end.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/19/25 Called to cancel and account. I called the listed number and gave the account info, was transferred to a different department where I was on hold for 40 min. Called back, had to reiterate same account info, transferred again on hold for another 25 min. 03/20/25 called back , again gave same account information, let them know this was the fourth time I've called and i would like a manager, the representative who reads from a script was clearly annoyed that i wanted to speak to someone other than being "transferred" yet again and told me he would need to transfer me. He did, on hold for 10 min and a very rude, woman got on and would not cancel the account, because i wasn't the account holder. NO ONE at any time the previous four times I called told me that , they just kept putting me on hold. I believe they do this so people will get frustrated and just hang up. I connected her with the account holder and she was rude, unprofessional and offered a credit but would NOT cancel. WHAT company does that? Their website makes it very easy to subscribe but no where can you cancel. Also if you call the number to subscribe they are more than happy RIGHT THAT MOMENT to take your money but make you jump through hoops to cancel.

  

  Business Response

  Date: 03/21/2025

  We're totally confused here. 
  This person has no account with us under that name, email address or phone number. We don't know if who this is or what type of claim they are talking about. We don't even know if this is some sort of phishing trick or 
  fraudulent claim.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23091651
  
  I am rejecting this response because: My recent experience with your customer service team regarding an account under the name **** ******. Despite clearly stating my name during four separate calls and leaving a detailed voice message with my contact information, I encountered several issues. When I finally spoke with a "manager" she was unfortunately rude and unprofessional. She informed me that she couldn't discuss the account with me since I wasn't the account holder. I then conferenced in **** ****** into the call, and he clearly expressed his desire to cancel the account. Despite his request, the "manager" insisted on offering a credit instead. **** reiterated his wish to cancel the account, only to be met with a juvenile tone and a dismissive statement, "When I am done" when he tried to speak. I believe that if your team had provided the correct information from the beginning of each conversation, this situation could have been avoided. Specifically, informing me that I couldn't make changes to the account because I wasn't the account holder would have saved us all a great deal of time and frustration. Instead, I was placed on hold for a total of two hours across four calls. Furthermore, **** should have been able to cancel his account without enduring such a challenging process. This experience has led me to question whether your company deliberately creates obstacles for customers attempting to cancel their accounts in the hopes that they become frustrated and give up. As someone who works for a Fortune 500 company, I will be sure to relay the kind of treatment I have experienced to others.  Thank you for your attention to this matter. I hope to see improvements in your customer service processes in the future. 

  Sincerely,

  
  ***** *****

  

  Business Response

  Date: 03/26/2025

  Due to the fact that ***** wasn't the actual account holder, I decided just to call her myself and see if I could get to the bottom of things.

  We had a lovely ten minute call where I confirmed she represented the account holder, and executed her wishes.

  I wish all customers were as pleasant as she was.

   

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21, 2025 I subscribed to ***'s ************************ for $2997. According to ***** ******** pitch to sell the service, he promised a 30-day full refund money-back guarantee if not fully satisfied, or for no reason at all. I have called many times in the last week requesting a cancellation and refund, often being on phone hold for 20 minutes or more. When finally reaching a person, I was told that only **** ****** can address my request. I have left numerous voicemail messages for her, with only one return phone call that I unfortunately missed. I have left detailed subsequent voicemails saying exactly what I wanted, including verification that the money is refunded (has not yet shown up on my credit card statement as of Feb 20, 2025).The 30-day window for cancelling is tomorrow. I have NO confidence that *** is going to keep their promise TODAY. This entire interaction feels like a scam.Meanwhile, I am inundated with email offers from *** for lifetime subscriptions to this or that.

  

  Business Response

  Date: 02/25/2025

  Hey ****,
  
  Thank you for reaching out to Behind the Markets.
  
  On Feb 17th you called our customer service team requesting to cancel yet another service within the trial period. Due to your history of purchasing our services and cancelling every service purchased from us since 2023 even with the same service multiple times you were advised an account manager would call you back to assist you with your request. 
  
  Due to our hours of operations a call back was made on Feb 18th as well as the 19th with no contact or return call from you.  You then again called the 800 number instead of the direct number left on your voicemail and emailed to you and you were sent to my phone immediately; since I was on a call you went to voicemail. Before I can call you back you issued the complaint to the BBB.

  A refund was submitted on the Feb 20th and I have applied a copy of the confirmation email that was sent to you on 2/20/2025.
  
  ***** ******

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

  Customer Answer

  Date: 03/11/2025

  The information provided by Behind The Markets was only partially correct. 
  The main point is that they make it very difficult to engage with a customer service person to address account issues. I was told on many occasions that there was only one person for me to talk to, and they were never available. 
  Aspects of their service may benefit people, but they send the same endless stream of marketing hype with every email.  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2025 in response to an online advertisement, I decided to buy a subscription to Behind the Markets. The subscription came with a money back guarantee if canceled before 30 days. I received several daily emails promoting other services. I realized the service was not what I expected, so using their online messaging system I sent Behind the Markets a request for cancelation and refund several days before the 30 days were up. There was no response, so I sent a second request by the same means and also before the 30 days. Again, there was no response. On Feb 3, 2025 at approximately 12:10 pm I called their phone number ************. I was on hold for exactly 15 minutes with every 30 seconds listening to a female voice asking to keep holding. At 15 minutes holding time, a recorded male voice came on the phone asking me to leave my name, email address and phone number with a description of my request and that someone would get back to me. No one has called me or sent me an email message. Today, Feb 5, 2025 at about 11:20 pm I again sent them a third message via their website messaging system complaining about their lack of acceptable customer service.

  

  Business Response

  Date: 02/07/2025

  Dear Mr. ***************** have personally refunded your money. 

  This is an operational issue on our end. Our customer service firm isn't moving fast enough. They will likely be replaced. 

  We apologize this was your first experience with our firm. It upsets me greatly. 

  ***** ******

  Chairman & CEO

  Customer Answer

  Date: 02/07/2025

  I accept your response to refund the money.  The only problem I have is that when googled Behind the Markets I found several cases where even after you agreed to refund the money, the refund was still very difficult to obtain.  I accept your response with the condition that I can still proceed with another BBB complaint on the same issue. 

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30 2024, I made a purchase from Behind the Markets for an on-line subscription to one of their financial newsletters. The advertisement read that I had 30 days to review it and if for any reason I could cancel within 30 days and receive a 100% refund, no questions asked. I spent 2 days reading several articles from the newsletter and decided this was not a newsletter I wanted to be subscribed to. I called the company on the 2nd of Dec, 2024 and asked for a refund. The lady who answered my call was very curtious and said she would process my refund but that I should expect it to take 7 to 10 days to show up on my card. Around the 23rd of Dec. I received my statement and saw that the charge for $1497 to my card was there but the refund had not been credited to my account. So I called the company that same day to ask them what the problem was, they said that sometimes it takes longer than 10 days and that I should wait and it would show up on my next billing statement. So I waited until my next statement and again no refund. I called the company immediately and told them of the situation. After being on hold for several minutes they finally came back and told me my claim had not been processed. Which meant that what was told me in my first calls were complete lies. I asked to speak to a supervisor and was put on hold again. After a few minutes they came back on line and said the supervisor was out of the office and that they would have Him call me later that day when he came back. I waited a week with no call. Today I called again and went through the very same conversation, I asked again to speak to a manager, I was put on hold yet again, and when they came back again they said the manager was out of the office and would contact me when he came in. I'm still waiting for a call or e-mail. I'm requesting your help in resolving this matter.

  

  Business Response

  Date: 02/04/2025

  Dear *****,

  I have personally refunded your $1,497. 

  This was not malicious. 

  I see the note on your account that you called in. I also see a note that our customer *** tried to call you too. 

  But the *** should have refunded the account after failing at a reasonable attempt to get in touch with you.

  I apologize for our role in this. And I am beyond grateful that you've trusted us enough to purchase "Breakthrough Wealth" yesterday, February 3. 

  Warm regards,

  ***** ******

  CEO

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been constantly spammed with emails from this company. I have repeatedly followed the unsubscribe process, but a few weeks will pass and then whatever next scam letter comes out will start blasting my inbox again.I should not have to unsubscribe 20 times a month to something, especially when I never purchased anything from this company in the first place. From reviewing the other issues, this is apparently a widespread problem with this company and it is completely unacceptable that this continues to happen.

  

  Business Response

  Date: 01/29/2025

  I reached out to ******* directly to let him know that his email address was removed from our list. 
  
  

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While they have taken steps to limit further messages, the problem is typically ongoing and comes back from time to time. A consumer should not have to deal with this in the first place. 
  

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 10th 2024 *** listened ***** ****** seminar video about investing in Atombeam,his offer was 2 years of Hidden Market for $1997. but I was charge $2997.for a Life Time subscription I had never ask nor accepted,to make things worse when I tried investing $1000. in Atombeam I was told that they whered accepting investment from Canadian at the moment. Ive sent emails and phone calls to Behind the Market to cancel and get a refund to my credit card they never replied to my email and every time I call ********** she is never available to answer my calls, do I have to beg to get them to respect their 30 days guarantee? I feel like an outage I am 91 years old and I really didnt need this I hope BBB will be able to help me settle this problem Thank you for your help.

  

  Business Response

  Date: 01/27/2025

  Dear Sir,

  I have personally just processed your refund. 

  I apologize for the confusion. Turns out the *** refunded you first contacted us, but it didn't go through.

  I am terribly sorry that this was your experience with our firm. 

  Sincerely,

  ***** ******

  Chairman & CEO

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  Behind the market has refund my credit card the full amount of $2997.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially ordered a one year subscription but after checking out the order had changed to a yearly Subscription. I called & left multiple messages to get them to correct the error to no avail I got no response at all from them so I then left a message requesting a refund still with no response. So I'd like to file a complaint in order to try & recoup my *******

  

  Business Response

  Date: 01/27/2025

  Dear Sir,

  I am deeply sorry for this. It's 100% on us.

  Our records show you did contact us and we just dropped the ball. That may sound self-serving, but it's not. The *** who was supposed to respond to you will be punished. 

  I have personally processed your refund. I apologize for your experience with our firm. 

  Sincerely,

  ***** ******

  Chairman & CEO

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order-#******Invoice--#****** December 31, 2024--$1,997.00 for Breakthrough Wealth - Lifetime Order- #******Invoice--#****** December 30, 2024--$150.00 for-BEHIND THE MARKETS (LIFETIME) Order-#******Invoice--#--421948 December 30, 2024--$99.00 for BEHIND THE MARKETS (Platinum This is on BTM website:(*************************************************):Refund Policy We Provide A 30-Day 100% Money Back Guarantee.**Enjoy your subscription for 30-days and decide if the service youve purchased is right for you.I have sent at least 3 or 4 emails (**********************************************) requesting cancelation and refund.I have called, at least three (3) times, the How Can We Help? Contact us with any questions regarding our products, your account or any related topic. Call: ************ I have not heard back from any emails.The customer service representatives I spoke with have made notes and said they would either report to accounting or file the request for a refund.Although it took less than 60 seconds for my credit card to be charged, it has been near a week and there has been no refund.

  

  Business Response

  Date: 01/17/2025

  Hi Mr. *************** customer service team tried to contact you twice and left messages. You never responded. 

  You have been issued a 100% full refund on all products you owned with us. 

  I wish you the very best of luck. 

  ***** ******

  Chairman & CEO

   

   

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 27, 2024 Purchased Biotech Insider from Behind the Markets. 12 months for $1,497 was the only offer. I clicked on ORDER NOW and was jumped to a new page/screen where I entered my credit card info.BTM sales pitch and $1,497 offer uploaded March 5 Saw $2,497 charge from BTM on my account. Left a written message on BTM website.Message to BTM website March 5 uploaded. March 6 BTM account manager phoned me. I stressed that I was misled in ordering a lifetime membership as that had been pre-selected for me. For at least 20 minutes she tried to persuade me that I should keep the lifetime membership. I said I still had time to decide before the 30-day return guarantee ended.March 6 email from Sr ******* Manager uploaded March 26 email from account manager asking me to contact her.March 27 I replied that I would keep the 12-month membership and asked for $1,000 refund.April 3 I emailed account manager asking how long it will take to get the refund.Emails Bitton, Stead, March 26, 27, Apr 3 uploaded April 11 *************** I disputed $1,000 of the charge on my credit card.April 19 ********** temporary credit for the disputed amount. April 26 email from BTM saying my lifetime subscription is now expired (I assume based on ********** action).April 26 email from BTM uploaded I have been denied access to Biotech Insiders on BTM website. My password does not work. The email makes it plain that I have been kicked out.I unknowingly paid $2,497. With $1,000 credited by *****, Ive paid $1,497 for 12-months. I was able to access Biotech Insiders from Feb. 27 to April 26, so I have 10 months of membership left, which Im unable to access.In order to settle this I need 1. $1,497 refund or 2.$1,497 = $124.75 per month. Refund 10 months = $1,247.50.The offer to purchase 12 months for $1,497 was the only offer. There was no mention of a 2-yr or lifetime subscription. I was duped into buying the lifetime subscription which had been unknowingly pre-selected for me.

  

  Business Response

  Date: 05/07/2024

  Dear ***************,

  We apologize for any misunderstanding here. An unhappy customer is the opposite of what we're going for here, and for that we apologize. 

  I also understand that you've already received your money back.

  Tarah was absolutely confused by your understanding of events. When I asked her, this is what she said - 

  "***** ordered lifetime a biotech insider on February 27. She called in a week later stating she did not intend to do so and requested a downgrade  

  I  took the call and informed her that no matter who selected which level of service it would have to be approved on her end before the order could go through. She agreed
  

  I  informed her she could gladly downgrade her for a $1000 refund. But then she would be up for annual renewals, as opposed to the one-time lifetime membership charge. 
  

  After being informed the value of the lifetime upgrade and going over the entire track record of the service, she agreed to keep the service at the lifetime level  
  

  Since ***** agreed to keep it and did not see anything changing within the 30 day trial, the manager a free 30 day access to other premium service called Takeover Targets. 
  

  ***** agreed to the terms and conditions and even submitted a copy of the confirmation email stating this in the complaint herself. 
  

  ***** then called again exactly on the 30th day of her former trial to request the same $1000 downgrade refund.
  

  I had to remind her of the previous conversation, help her to login again and showed her the track record so she could remember why she kept it to begin with. 
  

  She then remembered previous conversation, the value of the lifetime upgrade, and the performance of the service. 
  
  ***** then emailed in again on April 3 requesting for a third time the same refund. 

  By the time I could reach her again for a third time, the chargeback had already been issued.

  I thought ***** and I had good rapport. She shared personal details about her life and health and I did the same. 

  I wish her the best, Tarah."

  

  Business Response

  Date: 05/16/2024

  Here is the confirmation email for the upgrade that we did for ************** and please let us know if there is anything else we can provide to help!