Searchers of Records
Click Search LLCFind BBB Accredited Businesses in Searchers of Records.
Information and Alerts
Alert Details
This business has 1 alert.
Alert
In August 2022, BBB completed
an investigation into this business. The
investigation determined:
BBB files contain a pattern
of complaints from consumers that allege issues with billing. Specifically,
consumers allege additional and/or unauthorized charges after the site’s
initial charge. BBB files contain
multiple unanswered complaints.
On August 11, 2022, BBB sent correspondence to Click Search LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.
On September 12, 2022, Click Search LLC responded with, " We have implemented many pop-ups that a customer receives before
they are actually purchasing a detailed downloadable report. Customers
think that they are able to search all information and receive detailed
reports during the $.95 trial period which they are presented with when
they perform their search. The $.95 3 day trial period provides details
on the kind of information we offer and the supported networks we
search. If our network discovers more detailed information for the
customer search, we advise them it is available but at a cost of $59.85
for a detailed phone number report and $89.85 for a detailed person
report with a full background check and other detailed information. We
also immediately send the customer a receipt that details the search and
that it is a monthly subscription and if they wish to cancel, they can
with a provided link. We also send a reminder email to the customer 24
hours before the subscription will bill and present them with another
opportunity to cancel with a provided link, they can call or they can
email us and the subscription will be immediately cancelled with no
further billing. We will implement manual reviews of transactions to eliminate the patterns of complaints."
BBB will continue to monitor
and update the company's report as needed.
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