ComplaintsforClick Search LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Good afternoon, I am not sure how this company located or got my information, but I Did not authorize this transaction. I have tried to look up information to locate a number that I would be able to contact, however there is no phone number. Can you please help me with this matter in contacting this company and canceling any subscriptions they may have so that there are no further debits from my account. Thank you for your help in this matter.Thank you,******* M,Customer response
12/07/2023
Hello thank I contacted my bank as well. Thank you for the update .
Thank you,
Doneece
Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I wased charged for a purchase that I never ordered and have made several attempts to contact the merchant via email with absolutely no response. They do not have any other means of contact listed.Initial Complaint
06/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
The website claims that it can find the location of a phone number using GPS or some type of tracking. I purchased it. They charged additional fees that I did not expect. All fees they charged were not disclosed beforehand. I entered my phone number to see if the site worked. It didn't work, was completely inaccurate. Ultimately, I was charged for a service I didn't receive. I asked the company for a refund and was told no because I used it. (I only tested it with my phone number.) I disputed the charge on my credit card and they told my bank I didn't request the refund within the refund period. I requested a refund literally within 5 minutes of signing up.Initial Complaint
06/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Click Search has a satisfaction guarantee but does not respond to emails and the phone number listed on its website is inactive. I requested a refund of $60.80 on May 26, 2023, and followed up on June 2, 2023, but never received a response. I also requested Click Search remove my information from its website due to personal safety concerns regarding being stalked online on May 26, 2023, and followed up on June 2, 2023. Click Search has been unresponsive to this opt out request as well.Initial Complaint
06/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
At the end of January 2023, I noticed four different charges from Click Search deducted from my bank account, all of them on January 9, 2023. I did purchase the trial membership for $.95 but I called within that three-day time period to cancel. I was subsequently charged $9.95, $59.85, $89.85, and $69.63. My first call to Click Search customer service was on February 2, 2023. I was told that we would be hearing from the company in an email regarding a refund. I told the representative that we have been told that previously in multiple emails and she said that she would escalate the request and we would hear something Via email. Needless to say, we have made numerous calls and emails since that time only to be told the exact same thing we would hear from them in an email. I told them that my husband and I were both senior citizens on a fixed income and could not afford the total of $230.23 that we did not receive services for. Today, June 14, 2023 I called the customer service number at ********** and received a recording that the number was temporarily out of order. I am at my **** end trying to retrieve our money. Could you please help us get our money back from this company? We have multiple medical bills, my point being that we cannot afford to lose this kind of money, or any kind of money for that matter.Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 10th I used click search web site. It said that it cost 99cents. Well it took ***** out then took the 99 cent's out. I have been in contact with them for the past week and they keep giving me the run around. I just want my ***** back.Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Theirs site said it was a 3 day free trial for $.95 if you canceled within the 3 days you would only be charged the $.95 cents. I cancelled it the same day that I started the free trial because it wasnt what I thought it would be.On the same day I also asked them to FULLY REMOVED MY PERSONAL INFORMATION FROM THEIR WEBSITES .I bought a $0.95 search and on Feb 18, 2023. I'm being charged the following amounts, $19.95, $69.63, $.95, $69.63 and $89.95 within 20 minutes of $0.95 authorized purchase on Feb 17,2023.After canceling my subscription I did not received a receipt that details the search and that it is a monthly subscription and if I wish to cancel. I call and cancel in about an hour on the same day and the customer service rep. that I talk to told me that i would only be charge for $.95 cent. The email recieved from the company after my canceling my subscription. I've called numerous times but no response from this company. I just want my money back and for them to not charge me all these additional charges for canceling!1.?PREMIER PLUSClickSearch Account ConfirmationDear *************,Thank you for registering with ClickSearch, the most trusted name in public search records! Our state-of-the-art search platform is the perfect tool for people just like you who want more information about people, phone numbers, and addresses.Here are your account credentials:Please log in byclicking here.Username:******************* Password:euncF7HK Happy searching!NEED HELP?Call:************** Email:********************************* Charges may appear on your credit card statement as:CLICKSEARCH.US POS DEBITCLICKSEARCH.US************ CLICKSEARCH.USHTTPSCLICKSEAR CLICKSEARCH.US888-775-7569 CLICKSEARCH* TRIAL OV HTTPSCLICKSEAR CLICK SEARCH *************. From:************(ClickSearch)Feb 17, 2023, 09:45 EST Hello,Thank you for reaching out to Click Search LLC.As requested, your subscription has been canceled and no further billing will occur.If you have any questions or concerns please contact us:Phone Support: ************** 9am-10pm Mon-Fri and 9am-2pm on weekends EST Email support: ********************************* 24/7Initial Complaint
05/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I tried the trial service but it was canceled and then the next month they charged me $39.95. I didn't want all that because their service doesn't work like it's supposed to. I have send a week's worth of emails and no response. I called the number listed and it is disconnected. How am supposed to get a refund and I had my card replaced, so they can't even send it back to the card that they took it from.Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Paid .95 cents to look for my phone. Said it was in **. Aand it was in **. Then when I tried to cancle subscription it immediately tried to charge my card $70!Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Advertisement claimed .95 for 3 day free trial. I was immediately charged ***** to my card. Once I realized this wasn't what I was looking for I canceled within 3 minutes. So much for the .95 - 3 day trial.
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Customer Complaints Summary
155 total complaints in the last 3 years.
2 complaints closed in the last 12 months.