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Business Profile

Telephones

GlobalTel Network LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 191 total complaints in the last 3 years.
  • 69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been attempting to get a refund on advance pay and they are literally making it impossible to be able to keep funds. I've been in communication more than 10 times and each time they say something different I need to provide. They have promised a call within 24hrs each time I call but no one ever calls back. I sent them my name, phone, email and pass code as well as inmate name, *** and last location but they continue to fail to respond to refund request or call. They want time to elapse so they keep money. This is fraud

    Business Response

    Date: 03/07/2025

    Dear Customer,

    We failed to locate any account in our system with your email address. 

    Please provide the following details:

    email address
    username
    phone number
    last 6 digits of your card
    date of charge
    company name who charged you as appears on your statement

    Regards,
    Support Team

    Customer Answer

    Date: 03/11/2025

    ****************************.  phone Is ************. Company is *** global tel link. This is what the company does. They keep requesting more and more info even though you provided it over and over in hopes you will give up so they can keep money

    Customer Answer

    Date: 03/11/2025

     Date Sent: 3/11/2025 9:43:00 AM
    ****************************.  phone Is ************. Company is *** global tel link. This is what the company does. They keep requesting more and more info even though you provided it over and over in hopes you will give up so they can keep money

    Business Response

    Date: 03/11/2025

    Dear Customer, 

    You reached us by a mistake. We are not Global Tel Link and we are not affiliated to them. 

    We are ************************** and we are a legitimate company that  offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Regards,

    ************************** Support 

     

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to sign up to global tel link to talked to a loved one in jail on March 3rd. This website pops up and portrays there self like Global Tel Link. They have you set up an account and put in your information just to charge your card $49.99 without your consent. This amount is not posted during the making the account process. Then when you try to cancel your account with them you cannot talk to a representative and when you email they correspond with still trying to sell their product, not refund you, or cancel your account! They try to dispute your refund by saying there is a $20 non refundable fee found in the terms and conditions. However, they do not give you the option to check the box fr terms and conditions because the website automatically has it checked. This company is a total scam and I have yet to receive my refund !

    Business Response

    Date: 03/05/2025

    Dear Customer,

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called multiple times to correct the issue of GTL not connecting my call to my incarcerated loved one despite hitting #5 as the prompt. They keep blaming the prison for not connecting which is complete poppycock. Calls from mine and his account are not connecting. This is robbery as we pay for a service we unfortunately we can't use the due to GTL not fixing the issue. I know there are plenty of others experiencing the same thing and they had multiple lawsuits regarding ripping people off and ***** business practices. It's disgusting & distasteful of a so called business to capitalize on the misfortunes of their customers while not providing service!

    Business Response

    Date: 03/05/2025

    Dear Customer,

    Looks like you contacted us by mistake.  We do not serve any jail facilities in terms of handling calls.

    We are a company who provides a Special Connect Jail Phone Number to help reduce the cost of a jail phone provider such as GTL-link (ConnectNetwork), ***********, IC-solutions, etc.

    Please apply to the phone provider with your issue.

    Regards,
    Support Team

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:
    My apologies as the similar/same company name had me thrown off. 
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was released from **** in ******* Tennessee on 2-20-2025. I called the customer service hotline to get a refund and was told that since I did not know the EXACT amount that I would not get a refund. How would I know that because I was never told to check my account balance before being released.

    Business Response

    Date: 02/28/2025

    Dear Customer,

    We failed to locate any account in our system with your email address. 

    Please provide the following details:

    - username
    - phone number
    - last 6 digits of your card
    - date of charge
    - company name who charged you as appears on your statement

    Regards,
    Support Team

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was signing up for a company global tell link and for my little brother to make calls to me this company after entering my email said thatmy charges were declined to try back in five minutes so I deleted the app. They kept my banking information and tried nine times until they charged me 4999 which was not authorized by me. It is fraud. I did not give them the authority to charge my bank card I continuously told them that and theyre refusing to refund my money. This is fraud. They are stealing from people or from me and I spoke with my bank and it is still pending because they triedover several times to charge me until they were successful today and I contacted them immediately and theres no resolution. I just want my refund a 499 I did not authorize them to make that charge and it does not say that theyll charge you $20 to cancel. I had never even use their service.

    Business Response

    Date: 02/19/2025

    Dear Customer,

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY SCAMS PEOPLE OUT THERE MONEY INTERCEPTING CALL IMPERSONATING ANOTHER COMPANY *** THIS COMPANY STOLE MONEY OFF MY CREDIT CARD WHEN TRANSACTION WAS CANCEL AND WITHOUT THE CREDIT CARD SECURITY CODE HAS TO BE USE TO AUTHORIZE TRANSACTIONS. THIS COMPANY NEED TO BE SHUT DOWN. I HAVE FILED A **** COMPLAINT AND ATTORNEY GENERAL COM[PLAINT AND CONTACT MY CREDIT CARD AS WELL

    Business Response

    Date: 02/08/2025

    Dear Customer,
    We failed to locate any account in our system with your email address ****************** Please provide the following details:

    - username
    - last 4 digits of your card 
    - date of charge
    - amount of charge
    - company name who charged you as appears on your statement

    Regards,
    Globaltel Support

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed them more than once requesting help. No response. I have called 3 times. They don't answer. I request call back. They never do. They have my money.

    Business Response

    Date: 02/05/2025

    Hello,

    We were unable to locate an account in our system associated with the information provided. 

    To assist us in resolving this matter, please provide the following details:

     username
     phone number associated with the account 
     last 6 digits of your card
     date of charge
     company name who charged you as appears on your statement

    Regards,
    Support Team

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/24, I came across this website online when I was trying to locate the site to add money to an inmate's phone account. My brother was arrested, and then let go after a couple of days, but while he was there I was trying to add money to his phone account. I located this site and feel as though it is very misleading in what it presents to consumers. The price listed was $49.99 for 3 months of service which was interpreted as inmate calling services. I paid $49.99. There's not a notification on the site for consumers warning that they are not GTL, to use to add money to an inmate's phone, so I feel as though it is fraudulent. I would not have signed up had I known it wasn't the correct site. I called to request a full refund I contacted them on 12/31/24 to request the account to be termed due to him being released and due to the account not being used, I asked for a full refund. I received an email that they would contact me within 48 hours to inform me of the outcome of my credit request being researched. I was never contacted so I emailed them again on 01/15/25, but never received response or refund. So, I called and gave them all of the info they request to confirm my account, then they told me they would refund my money, but instead tried to deduct more money out of my account in the amount of $30. Was told I would get a refund within 5 - 7 days, but it would not be for the full amount only $19.99. I asked for and deserve the complete $49.99. Then they sent an email asking me to stay instead of terming. I would like and deserve a full refund due to the misleading information, due to being lied to, and due to them trying to take additional money out of my account. What they're doing is complete fraud, and each time you contact them they do not term or give refunds, but take more money out instead of giving you a refund. I do not need or want their service and I do not want them to withdraw any additional funds out of my account.

    Business Response

    Date: 02/04/2025

    Dear Customer,
     
    We tried to process the refund but your bank declined it.
    Please contact your bank to allow the transaction.
     
    Regards,

    Globaltel Support Team

    Customer Answer

    Date: 02/05/2025

    After filing this complaint with the BBB yesterday, and after previously requesting for my money to be refunded and my account with them to be cancelled, they had the audacity to try and take another $49.99 out of my account yesterday evening. Its unbelievable to me that they continue doing this even after theyve been proven as being frauds and have been reported to the BBB. Now I cannot access my bank account with my debit card and have to wait for a new card. I feel as though they need to be criminally charged for all of the fraud they have been doing. 

    Customer Answer

    Date: 02/05/2025

    Attached please find documentation to prove that on 12/28/24 I approved the 1 time payment of $49.99 for the service that I believed to be the inmate phone services. 

    01/15/25 is proof to show where they tried to take an additional $30.00 from my account, and they NEVER attempted or refund anything that my account. They just try to take money each time they are contacted. 

    02/05/25 is proof to show they tried to withdraw another $49.99 from my account even after theyve were told to not do so. 

     

    Customer Answer

    Date: 02/05/2025

    Attached please find documentation to prove that on 12/28/24 I approved the 1 time payment of $49.99 for the service that I believed to be the inmate phone services. 

    01/15/25 is proof to show where they tried to take an additional $30.00 from my account, and they NEVER attempted or refund anything that my account. They just try to take money each time they are contacted. 

    02/05/25 is proof to show they tried to withdraw another $49.99 from my account even after theyve were told to not do so. 

     

    Customer Answer

    Date: 02/05/2025

    The first picture is where I logged into my account online on 12/31/24 and requested to terminate services and requested a refund. This is the reply I was given after going through the process cancellation process. 

    They never contacted me regarding a refund so I waited patiently, then reached out to them on 01/15/25 to follow up.

    I wanted to attach the additional information to show proof that theyre doing fraudulent acts and they need to be held accountable for their actions. 

    Customer Answer

    Date: 02/07/2025

     
    Complaint: 22898684

    I am rejecting this response because they clearly did not try to refund the money but tried to withdraw money again even after I have asked them to cancel and issue a refund. Due to them continuously trying to withdraw money from my account my account has been closed by the bank and I am furious because now I have to go through and get everything changed and reset up my bills that I have on automatic payments. Due to the fraud theyre continuing to do they cant mail me my refund. Please mail it to: ***************************************. Also, I would like to know the total that will be refunded, please. 

    Sincerely,

    ***** ********

    Customer Answer

    Date: 02/07/2025

    In my reply I asked for the refund to be mailed since my account has been closed due to the continuous fraud. Is that okay, and is it a resonable request for a refund? 

    Thank you,

    ***** ********

    Business Response

    Date: 02/07/2025

    Dear Customer,
     
    We tried to process the refund but your bank declined it. Please contact your bank.
     
    Regards,
    Support Team

    Customer Answer

    Date: 02/07/2025

     
    Complaint: 22898684

    I am rejecting this response because my bank account was made inactive due to the continuous fraud from this company. They have said that I would get a refund, but only took money from my account. They even did that on the day I initially filed the claim with the Better Business Bureau, and due to that it is their fault my account/card was made inactive to stop the fraudulent withdrawals. So, they will need to MAIL me the refund because theres no other way for them to access that bank account. Also,  show transaction information and/or proof that a refund was attempted by them, &/or denied from my bank. I will provide that to my bank to see if this is true and see if they can offer another suggestion. I believe since they caused my card to be canceled due to their continuous fraud that they should mail me a refund. Also, what is the refund amount that I can expect to receive? The entire amount for reimbursement of the fraudulent amounts that have been taken from my account, I hope. 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:02/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2.2.2025 was the date, my loved one called from a federal correction institution after finally being able to call. The recording on the call tells you to go *** website to setup the calls so they can contact you. I selected this company in error they drafted $49.99 from me and I had immediately requested cancellation and refund. Where he is does not use this company, I am seeking reimbursement for the full amount. All of this took place within 1 hour on today, 2.2.2025. I have the email communication

    Business Response

    Date: 02/02/2025

    Dear Customer,
    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.
    Your account has been cancelled with full refund. Please note that it can take your bank up to 5-7 business days to show the refund details in your online statement.

    Regards,
    Support Team

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as there is a full refund.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:01/14/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/21 I was charged ***** by global ****** who is mimicking global tel Link, an inmate calling service. They sponsor ads on ****** to make themselves the top search preying on vulnerable people by being deceptive. They provide a phone number that does not work for the intended purpose they claim. When trying to get a refund they will only agree to refund part of the charges.

    Business Response

    Date: 01/14/2025

    Dear Customer, 

    Our website tells you the price, who we are and what services we provide.
    We offer a service that really helps Customer, nationwide, to save on inmate's calls and mitigate the high cost of calls completed for the Big Monopolies in Jail Call System.

    Unfortunately, we tried to process a refund back to your card however your bank declining the transaction. Please contact your bank to allow us to process the refund.

    Regards,

    GlobalTel Support

GlobalTel Network LLC is NOT a BBB Accredited Business.

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