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Initial Complaint
05/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i was double charged for an event i participated the amount of ***** twice i had explained that to the merchant and paypal and they refuse to correct problem
Business response
05/15/2024
To:************************************************************************************************************************************************                    Better Business Bureau
From:************************************************************************************************************************************************               EverBright Media
Date:************************************************************************************************************************************************               05/15/24
Case Number:                         ********
Customer Acct #:                   Not Found
Customer Name:                     ****************************************
**** to:               ************************************************************************************************************************************************ ******************* or Madam:

I am writing to bring to your attention a customer complaint that seems to have been filed with our business in error.

The complaint, registered under Case #******** appears to pertain to an amount that does not align with the products or services we offer. Upon thorough review, we could not find any records of the customer, or the transaction mentioned in the complaint within our systems.

We understand the importance of addressing customer concerns promptly and effectively. However, it seems there might have been a misunderstanding regarding the party involved in this matter. Perhaps he had dealings with a company called Eventbrite, a similarly named business.

We kindly request your assistance in redirecting the complaint to the appropriate business entity, if possible, to ensure that the customer receives the necessary attention and resolution for their issue.

Please let us know if there is any further action required from our end to assist in this process. We are committed to upholding the highest standards of customer service and satisfaction.

Thank you for your attention to this matter. We appreciate your cooperation in resolving this issue.

Warm regards,

*****************************
VP Operations
EverBright Media
Customer response
05/16/2024
the attached pdf files states the double charge to paypal account
Customer response
05/16/2024

Complaint: 21709885

the attached pdf files states the double charge to paypal account

Sincerely,

****************************************
Business response
05/16/2024
To:************************************************************************************************************************************************                    Better Business Bureau
From:************************************************************************************************************************************************               EverBright Media
Date:************************************************************************************************************************************************               05/16/24
Case Number:                         21709885
Customer Acct #:                   Not Found
Customer Name:                     ****************************************
**** to:               ************************************************************************************************************************************************ ******************* or Madam:

I am in receipt of ************************ rejection of our response. In his rejection, ********************** included screenshots of his PayPal receipts for the transactions in question (please see below for an example).

Upon careful examination of these receipts, it is evident that the issue raised pertains to another company, Eventbrite, and not EverBright Media. It appears there may have been confusion regarding the businesses involved in this matter.

We take customer concerns seriously and strive to ensure that every issue brought to our attention is addressed promptly and effectively.However, it seems that in this instance, the complaint has been misdirected to us.

We kindly request your assistance in redirecting the complaint to Eventbrite,the appropriate business entity, so that the customer can receive the necessary attention and resolution for their issue.

Please let us know if there are any further steps we need to take to assist in this redirection process. We are committed to upholding the highest standards of customer service and satisfaction.

Thank you for your attention to this matter. We appreciate your cooperation in ensuring that the complaint is directed to the correct company for resolution.

Warm regards,

*****************************
VP Operations
EverBright Media
Initial Complaint
12/04/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This site priced a book and proceeded to charge me $20 a month, for a year. They do not disclose this monthly charge anywhere on their site.
Business response
12/05/2023
To:                                            Better Business Bureau
From:                                       Learn Our History LLC d/b/a The Kids Guide
Date:                                       12/04/23
Case Number:                         20953008
Customer Acct #: 10121345
Customer Name: ***************************
Bill to: ************************************************************************

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from ***************************. Mr. ********* complaint stated that the recurring cost of the offer was not presented anywhere during the order process.

On June 15, 2022, an order for our bundled product, The Kids Guide to Fighting Socialism and EverBright Kids was placed through our website. The order was in response to an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to Fighting Indoctrination and $1.00 shipping and processing plus applicable sales tax for the initial issue of EverBright ************** The order for The Kids Guides was sent on 06/20/22 and the first issue of EverBright ************* shipped out on 06/19/22.

When placing each order, he affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
With this special introductory offer, you'll receive The Kids Guide to Fighting Socialism with online streaming of Learn Our History's God Bless America video ****** and digital workbook. You just pay $1.00 for shipping and processing for the Kids Guide. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.
?Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide, complete with online streaming access of the accompanying video ****** and digital workbook at the Learn Our History member website, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set. We will also send you the latest issue of EverBright Kids monthly magazine for just $7.95 per issue when each new issue is released.These items will be automatically billed to your credit or debit card on file,plus sales tax where applicable. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.

Additionally,the terms and conditions are explained on the order confirmation page displayed after the purchase was made, as well as in the welcome email delivered to the email address provided at the point of purchase.
At Mr. ********* request, his accounts were cancelled and a full refund issued on 11/23/22. Confirmation of cancellation was sent via email to the email address he provided, ************************ A review of our records confirms ******************** has not had any new orders or accounts with us since that time.
At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
The Kids Guide
Initial Complaint
11/28/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 11-14-23 a charge of **** On 11-8-23 a charge of ***** On 10-18-23 charge of **** This was a result of ordering a **** book and we had no idea there were hidden fees that take out of your account multiple times a month. I want this resolved and a full refund. This company is misleading obviously with all the complaints this company is taking advantage of people.
Business response
11/30/2023
To: Better Business Bureau
From:                                       Learn Our History LLC d/b/a The Kids Guide
Date:                                       11/29/23
Case Number: 20929611
Customer Acct #: 10330747-001
Customer Name:                     *************************
Bill to: *******************************************************

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from *****************************************. ******* complaint stated that she was not made aware of the recurring charges from The Kids Guide when placing her order.

On October 16th, 2023 an order for our bundled product, The Kids Guide to President ***** and EverBright Kids was placed through our website. The order was in response an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to President ***** and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The order for The Kids Guides was sent on 10/17/23 and the initial issue of EverBright Kids was sent on 10/23/23.

When placing each order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
With this special introductory offer, you'll receive The Kids Guide to President ***** and access to its companion online learning quest, along with an all-access pass to The Kids Guide Video Library. You just pay $1.00 for shipping and processing for the Kids Guide. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.
?Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide and give you online access to the accompanying digital lessons in your eSpired member account, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set, and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable. You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.

*************** signed into her online member account on 11/16/23 and cancelled the EverBright ************* portion of her account. At that time, she was sent an auto generated email confirming her cancellation of EverBright *************,which also advised that all subscriptions had to be cancelled individually,otherwise they would remain active. Due to her Kids Guide account not being cancelled online at that time, an additional shipment was sent out in the early hours of 11/28/23.

*************** signed back into her online member account on 11/28/23 and cancelled her Kids Guide account. At which time she was sent an auto generated cancellation confirmation email. **************** sent an email requesting cancellation of her accounts and a refund for the amounts billed after the close of business on 11/28/23.

Her request was reviewed by customer service on 11/29/23. The agent confirmed the accounts were cancelled and a refund for the shipments made after her initial order were issued per her request. An email confirming the refunds was sent to the email address provided, ****************************

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
The Kids Guide
Initial Complaint
11/26/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 11/20/23 I responded to an add ran on Right Side Broadcasting to receive a Free Teaching Kids About ***** book for just the cost of shipping for ****; when I went to purchase it - there was another book that popped up for an additional **** that would not clear out of the screen NO MATTER what I tried. I ended up purchasing anyway. Then ****************************************************** for a monthly subscription for ***** and another monthly subscription for ****. The email said I could cancel at anytime by clicking the membership link on the email - the link goes to espire.com. There is no where to cancel my membership ANYWHERE on the screen. I then sent an email to their CONTACT us page - NO RESPONSE or acknowledgment they received my email. I have read the other complaints and I will say - there is NO WHERE that is obvious that you are agreeing to monthly subscription. That is fraudulent - I see where they have responded to others. I invite them to show the exact payment screen where that is listed!!!! I want my membership canceled immediately and I want an apology.
Business response
11/30/2023
To:                                            Better Business Bureau
From:                                       Learn Our History LLC d/b/a The Kids Guide
Date: 11/27/23
Case Number:                         20917043
Customer Acct #: 10340762-001
Customer Name: *********************/***********************
Bill to: *****************************************************************

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from ********************** **************** complaint stated that she was not made aware of the recurring charges from The Kids Guide when placing her order, that she couldnt find a way to cancel and ultimately, her request for cancellation went unanswered.

On November 19th, 2023 an order for our bundled product, The Kids Guide to President ***** and EverBright Kids was placed through our website. The order was in response an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to President ***** and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The order for The Kids Guides was sent on 11/21/23 and the initial issue of EverBright Kids was sent on 11/20/23.

When placing each order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
With this special introductory offer, you'll receive The Kids Guide to President ***** and access to its companion online learning quest, along with an all-access pass to The Kids Guide Video Library. You just pay $1.00 for shipping and processing for the Kids Guide. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.

?Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide and give you online access to the accompanying digital ******s in your eSpired member account, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set, and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable. You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.

*************** complaint stated that the recurring charges were not presented clearly at any time during her order. Please see the screenshot provided below that outlines the Terms and Conditions of the offer located directly on the order page which includes a statement that must be checked off to show that they have read and understood the presented terms. Customers are unable to input a payment method and submit their order until doing so. (Please see attached screenshot)

The terms and conditions of the offer are outlined again on our order confirmation page, (Please see attached screenshot)

As well as in the order confirmation email sent after an order is placed:

As a reminder, in approximately 30 days after you receive your first Kids Guide, we will send you a new Kids Guide, complete with online streaming access of the accompanying video ****** and learning guides at the eSpired member website, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set. This will be automatically billed to your credit or debit card on file, plus sales tax where applicable. You may cancel or manage your subscription any time by logging in to your member account at espired.com. Please keep this email as your receipt.

************* sent an email requesting the cancellation of her subscription on 11/19/23. An email reply was sent back to ************** that same evening confirming that we had received her cancellation request, and that it would be processed as soon as her initial order shipped out. Her subscriptions were subsequently cancelled as requested on 11/22/23 and emails confirming the cancellations sent to the email address provided, ***********************

Additionally,we provide convenient ways for a customer to manage or cancel their account,which are also outlined in the terms and conditions. The member portal,members.espired.com, requires a customer to create an account using the email address they provide at the time of order. Once they do, they can log in and cancel any and all accounts. The contact us form is delivered directly to customer service, where in this case, **************** inquiry was accepted and responded to in a timely manner.

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
The Kids Guide
Customer response
12/14/2023
I have not received a cancellation confirmation email they stated.
I have not received the original ***** guide they referenced was mailed out on 11/21/23.
I have not received the original EverBright Kids guide they stated was sent on 11/21/23.
On December 13, I received the EverBright Kids Christmas Edition. This leads me to believe my original request for cancellation has not been honored and I will be charged the ***** + **** on December 19th
i would just like some communication with the company. They are welcome to call me ************ because their website contact tab is still showing non-functional when it is toggled.
****************;
Customer response
12/14/2023
Addendum to my previous response today. I did receive a cancelation confirmation email on 11/23/23 but havent received the original products for **** shipping costs.
Customer response
12/14/2023

Complaint: 20917043

I am rejecting this response because:
Addendum to my previous response today. I did receive a cancelation confirmation email on 11/23/23 but havent received the original products for **** shipping costs.

Sincerely,

*********************
Business response
12/15/2023
To:                                            Better Business Bureau
From:                                       Learn Our History LLC d/b/a The Kids Guide
Date:                                       12/1523
Case Number:                         20917043
Customer Acct #:                   10340762-001
Customer Name:                     ***********************
Bill to:                                        **********************************************************, 37921

Dear Sir or Madam:

This letter is in response to **************** rejection of our response to her original complaint. According to our records, **************** item was delivered on or about 12/11/23.

As a courtesy, I have requested that a replacement of both, The Kids Guide to President ***** and EverBright Kids, be sent immediately to the address noted above.

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*****************************
The Kids Guide
Initial Complaint
11/22/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This unknown company has charged my Credit Card, I did not initiate this charge nor do I have any knowledge of this company, it seems impossible to contact this company, only ways to sign in to an account I don't have any knowledge of.
Customer response
11/22/2023
The company has cancelled "my subscription and refunded me, please drop complaint
Initial Complaint
11/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I came upon this site by a message from a friend... I noticed it claims to BBB accredited--- IT is not and has a C rating. This is clearly dishonest and the BBB needs to rectify the situation for their own reputation
Business response
11/27/2023
To:                                            Better Business Bureau
From:                                       ******* LLC d/b/a The Kids Guide
Date:                                       11/27/23
Case Number:                         20888195
Customer Name:                     ***********************
Addres: *************************************************************************************************************

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from ***********************. ****************** complaint stated that he came across a site for The Kids Guide which claims to be BBB accredited but is not.

The Kids Guide is a copyrighted product of eSpired LLC and not EverBright Media.eSpired LLC is indeed a BBB accredited business with a B+ rating.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*****************************
eSpired/The Kids Guide
Initial Complaint
07/18/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I all is a sudden received 2 charges for subscriptions that I did not initiate. They are very hard to reach. Almost impossible!Scam!!
Business response
08/15/2023
To:                                            Better Business Bureau
From: eSpired LLC d/b/a The Kids Guide
Date: 08/15/23
Case Number:                         20338038
Customer Acct #: 900091352313-02
Customer Name:                     *************************
Bill to: ***************************************************

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from ************************** ******************** complaint stated that she never signed up for recurring charges from eSpired.

On May 16th, 2023 upon purchase of a product from the *********************** ****************** was presented with the option to accept any or none of three free trial offers as shown in the attached offer page (See attachment 1.). At that time ****************** accepted the free trial offer for EverBright ************* and the Free trial offer of The Kids Guide to Staying Safe Online. The terms of each free trial offer disclosed the recurring subscription charges that would occur upon the completion of the trial period. ****************** was presented with another opportunity to review the full details of the terms and conditions of these offers on the check-out page as shown in attached image 2 (See attachment 2).

Prior to checkout, ****************** was required to check a box confirming that she read and acknowledged each of the product terms and conditions she would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $6.49 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
? A FREE issue of EverBright *************. Exciting news! Youre Eligible to receive a free issue of our award-winning EverBright *************, brimming with engaging educational content, creative arts &crafts, delightful science experiments, easy recipes, and entertaining word games. This wholesome offering is an ideal gift for your child, guaranteeing hours of fun-filled learning.

Accept this gift, and youll receive a new EverBright ************* issue monthly for only $6.95, charged to your stored payment method. Cancel anytime at ************** or ********************************************* Full terms & conditions apply. Dive into a world of stimulating activities, claim your free issue now.
?The Kids Guide to Staying ************************** With your purchase, receive a free Kids Guide to Online Safety.This invaluable tool, paired with a bonus video ******* teaches your children crucial internet safety measures, protecting them from online identity theft.By accepting free trial gift, you join our Kids Guide series, receiving new lessons on 3-4 weeks at $21.90 each. Cancel anytime at ***************, full terms and conditions apply.

This guide is essential to helping your children safely traverse the online world, whether theyre internet novices or social media enthusiasts. ****** internet responsibility and safety with this engaging educational guide. time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.
At ******************** request her accounts were cancelled on 07/18/23 and as of 08/15/23 a full refund of all shipments has been issued. A confirmation of cancellation was sent via email to the email she provided, **********************

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
eSpired/The Kids Guide
Initial Complaint
06/19/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This whole nightmare started in December of 2022 when I responded to a "just pay shipping" offer for a stuffed animal. I received the animal about 6 weeks later, which was fine but I was unaware I was also being signed up for magazine subscriptions and being charged without my knowledge. Initially I was charged $8.51 for Everbright Kids. When I realized this charge happened I canceled it immediately, but then two months later, in February I started being charged $21.35/ month for a different subscription called The Kid's Animal Guide. I have now been charged 5 months at that amount and will be charged again the beginning of July. I already contacted the company directly and they have not replied to my email regarding this. Please refund my money as I did not authorize this subscription and amount to take place. Unfortunately I'm not able to upload a photo of the charges since my CC company doesn't allow screen shots. Thank you for your help.
Business response
06/22/2023
To:                                            Better Business Bureau
From:                                       Learn Our History LLC d/b/a The Kids Guide
Date: 06/22/23
Case Number:                         20204566
Customer Acct #: 10219993
Customer Name: ******** Small
Bill to: **** *********, Apt A,*********, ** 28805

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from ***************************************************** complaint stated that she was never made aware that she had signed up for recurring charges from eSpired.

On December 2nd, 2022 an order for our bundled product, The Kids Guide to Animals Red Panda Box and EverBright Kids was placed through our website. The order was in response an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to Animals Red Panda Box and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The order for The Kids Guide to Animals box was shipped out on 1/11/23 and the initial issue of EverBright Kids was sent on 12/05/22.

When placing each order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): she would continue to receive subsequent shipments billed to the card on file $19.95 + sales tax for each issue of The Kids Guide to Animals and $7.95 + sales tax for each issue of EverBright Kids.Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
With this special introductory offer, you'll receive The Kids Guide to Animals: The Red Panda, plus a plush baby red panda toy for free. You just pay $1.00 for shipping and processing. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.
?Approximately 30 days after we send your first Kids Guide to Animals shipment, we will begin to send you a new Kids Guide to Animals, or other great educational content from eSpired, every 3-4 weeks for the low price of $19.95 (plus sales tax where applicable), and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable.You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.
*************** second EverBright ************* was shipped out on 12/26/22. She logged into her online member account and cancelled her EverBright ************* account on 01/03/23, however her Kids Guide to Animals account was not cancelled at that time, and as such continued to ship out new Kids Guide to Animals as outlined in our terms. On 06/19/23 **************** again logged into her online member account and cancelled her Kids Guide to Animals account. A confirmation of cancellation was sent via email to the email she provided, *************************. Per **************** request, a refund has been issued for each of the additional shipments sent for The Kids Guide to Animals.

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
The Kids Guide
Initial Complaint
01/17/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
As I can see with everyone elses complaints that this company is a scam which is why theyve taken down their just pay shipping for a stuffed animal. My kids were so excited to receive this and I told everyone about how cool it was until I was charged $**** 2 times because I had gotten one for my daughter and one for my son and then on top of that ***** two times! No where in that email does it say anything about charging that. When I got the notification that I was charged that ***** I immediately went on the website and canceled the subscription so I thought. Once charged the additional **** I went back on the site and all the sudden see 4 different subscriptions under the account for things I didnt sign up for. I have been charged ***** in a matter of a month! I want my money back!
Business response
02/03/2023
To: Better Business Bureau
From: Learn Our History LLC d/b/a The Kids Guide
Date: 02/03/23
Case Number: 18826074
Customer Acct #: 10221505-001
Customer Name: *************************
Bill to: ********************************************** 29662

Dear Sir or Madam:

This letter is in response to a complaint recently filed with the Better Business Bureau from ************************** Ms. ******* complaint stated that she was not aware that her purchase subscribed her to The Kids Guide to Animals and EverBright Kids.

On December 3rd, 2022, **************** placed two bundle orders for The Kids Guide to Animals and EverBright Kids through our website. The first was for The Kids Guide to Animals: The Penguin and EverBright Kids and the second was for The Kids Guide to Animals: The Capuchin and EverBright. The orders were in response an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of each of The Kids Guide to Animals and $1.00 shipping and processing plus applicable sales tax for each issue of EverBright Kids.

When placing each order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): she would continue to receive subsequent shipments billed to the card on file $19.95 + sales tax for each issue of The Kids Guide to Animals and $7.95 + sales tax for each issue of EverBright Kids.Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
With this special introductory offer, you'll receive The Kids Guide to Animals: The Red Panda, plus a plush baby red panda toy for free. You just pay $1.00 for shipping and processing. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.
?Approximately 30 days after we send your first Kids Guide to Animals shipment, we will begin to send you a new Kids Guide to Animals, or other great educational content from eSpired, every 3-4 weeks for the low price of $19.95 (plus sales tax where applicable), and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable.You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.
For each of her subscriptions to The Kids Guide to Animals, a second shipment was released on 12/26/22. Likewise, for each of her subscriptions to EverBright ************** the next issue was also shipped on 12/26/22. Subsequently, for each of her subscriptions for The Kids Guide to Animals, her third shipments were released on 1/16/23, the day prior to her cancellation. **************** cancelled all her accounts through her online member account on 1/17/23. A confirmation of cancellation was sent via email to the email she provided, ************************** **************** then requested refunds for each of the additional shipments sent and we can confirm that as of 1/27/23 these refunds were issued.

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
The Kids Guide
Customer response
02/03/2023

Complaint: 18826074

I am rejecting this response because:
I have tried contacting them like it says to do on their site and I haven't gotten a response back. It states that I can get a refund within 90 days if not satisfied and I haven't received an email or a call back and I have not received a refund either. How is that satisfaction guaranteed?
Sincerely,
*************************
Business response
02/16/2023
A confirmation of cancellation was sent via email to the email she provided, ************************* on 1/17/23. We have confirmed that as of 1/27/23 a full refund has been issued to Ms. ******** account.
Initial Complaint
12/27/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There was an advertisement that pay $2 for shipping and receive free toy + journal, I paid and they charged me additional $8.51 in a week! So I called them that I dont want to be subscribed by someone for any of their services and want to cancel everything and what then?? They charged me another $21.35 the same day! Omg! I am so mad!(( Please give my money back total $29.86!! I need a refund of $29.86 that you charged me.
Business response
12/28/2022
To: Better Business Bureau
From: Learn Our History LLC d/b/a The Kids Guide
Date: 12/28/22
Case Number: 18647194
Customer Acct #: 10217567-001
Customer Name: ***********
**** to: 3401 ******************************************************************** 33180

Dear Sir or Madam:

This letter is in response to a ********* recently filed with the Better Business Bureau from ************ Ms.**** ********* stated that she was billed only a week after placing her order,and again after her cancellation request on 12/27/22.

On December 1st, 2022 an order for our bundled product, The Kids Guide to Animals Red Panda Box and EverBright Kids was placed through our website. The order was in response to an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to Animals Red Panda Box and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The order for The Kids Guide to Animals was sent on 12/06/22 and the initial issue of EverBright Kids was sent on 12/05/22.

When placing each order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): she would continue to receive subsequent shipments billed to the card on file $19.95 + sales tax for each issue of The Kids Guide to Animals and $7.95 + sales tax for each issue of EverBright Kids.Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:

Offer Details:
With this special introductory offer, you'll receive The Kids Guide to Animals: The Red Panda,plus a plush baby red panda toy for free. You just pay $1.00 for shipping and processing. You will also receive the latest issue of EverBright Kids Magazine.You just pay an additional $1.00 shipping & processing for the magazine.
?Approximately 30 days after we send your first Kids Guide to Animals shipment, we will begin to send you a new Kids Guide to Animals, or other great educational content from eSpired, every 3-4 weeks for the low price of $19.95 (plus sales tax where applicable), and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable.You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.
Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.

Ms.**** second shipment of EverBright ************* was shipped out on 12/26/22,and her second Kids Guide to Animals was shipped out on 12/27/22 prior to her request for cancellation. At Ms. **** request her accounts were cancelled on 12/27/22. A confirmation of cancellation was sent via email to the email she provided, ****************** A refund has been issued for each of the additional shipments sent.

At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.

We hope that this resolution is satisfactory and as a result, consider this case closed.

Kind Regards,

*********************
The Kids Guide

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