Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised as free pay $1 signed up on June 14 2024. Subsequently have been charged $32.06 every 3 weeks since. Also somehow being charged $8.51 every 3 weeks separately as well. ***************************. Buyer beware. Please refund my money. I'm not sure who in their right mind would agree to pay over $50 for a few pamphlets a month if not deceived. I somehow have 3 different subscriptions :************, ************,

  Business Response

  Date: 04/02/2025

  To:                                            Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                        04/02/25
  Case Number:                         23142777
  Customer Acct #:                    10422279-001
  Customer Name:                     ****** ********
  Bill to:                                       ******************************************************
  
  Dear *** or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau from ****** ********. Ms. ********* complaint stated that she was not made aware that she signed up for a subscription.
  
  On June 14th, 2024, an order for our bundled product, The Kids Guide to the Presidential Election and The Kids Guide to President ***** was placed through our website. The order was in response an offer to pay $2.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to President ***** and The Kids Guide to the Presidential Election. The order for The Kids Guides was sent on 10/22/24.
  
  When placing the order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $14.98 + sales tax for each issue of The Kids Guide ($29.96 total). Here are the Terms and Conditions customers affirmatively agree to in order to complete their check out:
  
  Offer Details:

  With this special introductory offer, you'll receive The Kids Guide to President ***** and The Kids Guide to the Presidential Election for free. You just pay $1 s&p each. You'll also enjoy free membership in The 1776 ********** packed with great resources to help your kids learn all about our nation's rich history. 

  Approximately 30 days after we send your first Kids Guides, we will begin to send you two new titles from The Kids Guide or other great educational content from eSpired,every 3-4 weeks. These items will be automatically billed the low price of $14.98 each ($29.96 total) to the credit or debit card that we have on file,plus sales tax where applicable. Shipping is free. You can easily cancel at any time through your member account at ******************* or complete the contact us form found at *********************************. Provided your account remains active and in good standing, your membership in The 1776 ********* will continue at no additional cost to you.  

  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.

  
  During the order Ms. ******** was presented with an offer to add EverBright ************* to her order for $1.00 for the first issue, and $7.95 a month thereafter, as explained in the pop up, which was accepted at that time. (Please see attachment for pop up offer)
  
  We make it clear to customers that there are several ways to cancel their account,including logging into the online member portal, sending a message through our contact us page, or by sending an email to ******************************.

  ************ two accounts were cancelled as requested on 04/01/25 with the receipt of this BBB complaint. A full refund has been issued back to *********** as of 04/02/25.
  
  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  ****** ****
  The Kids Guide

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23142777
  
  I am rejecting this response because:

  Further deception by this company in their response.  They stated they have provided a full refund but in fact they only refunded the lesser of the two ongoing charges of $8.51.  They did not refund the ongoing charges of $32.06.  Thus still keeping 80% of the money they have charged me.  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/15/2025

  
  To:                                Better Business Bureau
  From:                           Learn Our History LLC d/b/a The Kids Guide
  Date:                           04/02/25
  Case Number:             23142777
  Customer Acct #:       ************
  Customer Name:         ****** ********
  **** to:                           *****************************************************************************************************************;     
  
  Dear *** or Madam:
  
  Thank you for bringing this to our attention. After a thorough investigation of Ms.Sperandos account, we see that while the refunds in question were issued on 4/3/25, they were not fully posted to her account. This has been rectified, and the refunds should post within 3 business days. If Ms. ******** does not see these reflected on her credit card statement, she can call us at ************ for further assistance.
  
  We sincerely apologize for this delay in returning the funds in this case. At The Kids Guide, we strive for complete customer satisfaction.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  ****** ****
  The Kids Guide
  

• Initial Complaint

  Date:12/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered The Kids Guide to the election advertised FREE on *******. After receiving the guide I saw that they wanted to charge me for a subscription. On the website, I indicated that I did NOT want to pay for that and attempted to cancel the account.I continuted to receive phamplets and found they had been charging me $29.96 per month. The only phamplet that was ever read was the original guide to the election that I passed on to my grandchildren. The rest I have tossed.I have contacted this company through the website and e-mail but they do not respond. I have tried to dispute the charges through my card company but that has not worked either. I am now forced to cancel the credit card so that they will not be able to continue charging me.

  Customer Answer

  Date: 12/30/2024

  I don't know if it is because I made the complaint, but after months I was contacted by the company who say they will refund my money.  

  Business Response

  Date: 12/30/2024

  To:                                           Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                       12/30/24
  Case Number:                         22743789
  Customer Acct #:                   000010464394
  Customer Name:                    ****** ****
  Bill to:                                        *****************************
  
  Dear *** or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau by ****** ****.  The complaint states that she did not want the subscription and was unable to cancel her account.
  
  On 9/7/24, an order for our bundled product, The Kids Guide to President ***** and The Kids Guide to the Presidential Election was placed through our website. The order was in response an offer to pay $1.00 each shipping and processing plus applicable sales tax. The order was processed for fulfillment on 9/9/24.
  
  When placing an order, customers are required to click a checkbox indicating that they affirmatively agree to the terms and conditions of the offer before they can submit it for processing. The Terms and Conditions are clearly presented at several points throughout the order process (on the website prior to order submission, on the checkout page, on the confirmation page after the order has been processed, and in the welcome email that is deployed to the email provided immediately upon completion of the order). For this particular offer, the terms and conditions are stated as follows:
  
  Offer Details:
  With this special introductory offer, you'll receive The Kids Guide to President ***** and The Kids Guide to the Presidential Election for free. You just pay $1 s&p each. You'll also enjoy free membership in The 1776 ********** packed with great resources to help your kids learn all about our nation's rich history. 
  ?Approximately 30 days after we send your first Kids Guides, we will begin to send you two new titles from The Kids Guide or other great educational content from eSpired,every 3-4 weeks. These items will be automatically billed the low price of $14.98 each ($29.96 total) to the credit or debit card that we have on file,plus sales tax where applicable. Shipping is free. You can easily cancel at any time through your member account at ******************* or complete the contact us form found at *********************************. Provided your account remains active and in good standing, your membership in The 1776 ********* will continue at no additional cost to you.  
  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.

  In accordance with the terms and conditions, four subsequent shipments were processed for ****** Gages account and her card on file was charged.  
  
  On 12/6/24, we received an email requesting that her account be cancelled and refunded. The account was promptly cancelled but the refunds could not be processed because Ms. **** had already submitted chargeback inquiries to her credit card company. These chargeback representments are still pending and therefore cannot be refunded at this time. Ms. **** should contact her credit card company regarding the status of her disputes.
  
  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  ***** *********
  The Kids Guide
  

  
  

  Customer Answer

  Date: 12/30/2024

  I was happy to receive an e-mail this morning from this merchant.  Espired attempted to explain what may have gone wrong and said the following:

  "Please note that we will be issuing 4 refunds in the amount of $-29.96 back to your credit card account.  These refunds should be returned to your credit card account within 2-3 business days."
  
  I was relieved to finally be done with this 4 month hassle so I contacted you to let you know that the merchant would be refunding me.  

  Three hours later I received the following: 

  "Please disregard the previous notice regarding the refunds issued. Unfortunately, because these charges already had chargeback representments that are still pending, they cannot be refunded at this time. Please contact you credit card company regarding the status of the disputes."
  

  I immediately contacted my credit card company. When I went to my ******** account I could see plainly that the previous disputed charges had been closed.  I chatted with several representatives and have been assured that the problem is not on their end.  

  I believe them.  I have received refunds on my credit cards many times before.  No merchant has ever NOT been able to issue a refund.  

  What I've experienced today is more proof.  Espire's sub-par website got me into this mess and their customer service is unable to get me out of it. The last e-mail I received said:

  "What we are saying is it is handled outside of the customer service system."
  
  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22743789
  
  I am rejecting this response because:

  I was happy to receive an e-mail this morning from this merchant.  Espired attempted to explain what may have gone wrong and said the following:

  "Please note that we will be issuing 4 refunds in the amount of $-29.96 back to your credit card account.  These refunds should be returned to your credit card account within 2-3 business days."
  
  I was relieved to finally be done with this 4 month hassle so I contacted you to let you know that the merchant would be refunding me.  

  Three hours later I received the following: 

  "Please disregard the previous notice regarding the refunds issued. Unfortunately, because these charges already had chargeback representments that are still pending, they cannot be refunded at this time. Please contact you credit card company regarding the status of the disputes."
  

  I immediately contacted my credit card company. When I went to my ******** account I could see plainly that the previous disputed charges had been closed.  I chatted with several representatives and have been assured that the problem is not on their end.  

  I believe them.  I have received refunds on my credit cards many times before.  No merchant has ever NOT been able to issue a refund.  

  What I've experienced today is more proof.  Espire's sub-par website got me into this mess and their customer service is unable to get me out of it. The last e-mail I received said:

  "What we are saying is it is handled outside of the customer service system."
  

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/31/2024

  To:                                           Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                       12/31/24
  Case Number:                         22743789
  Customer Acct #:                   000010464394
  Customer Name:                    ****** ****
  Bill to:                                        **********************************************
  
  Dear *** or Madam:
  
  This letter is in response to Ms. ***** rejection of our original response.
  
  After further communication with Ms. ***** we were able to address her situation and reach a resolution that we trust is satisfactory, including refunds for the charges in question. We appreciate her understanding in this matter.
  
  As always, we strive for complete customer satisfaction, and we hope that this resolution is satisfactory.
  
  Kind Regards,
  
  ***** *********
  The Kids Guide

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They not only sent me what I ordered, theyve charged me much more than I agreed to.

  Business Response

  Date: 12/27/2024

  To:                                           Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                       12/12/24
  Case Number:                         22678540
  Customer Acct #:                   10500260
  Customer Name:                    **** *****
  **** to:                                        *******************************************
  
  Dear *** or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau by **** *****.  His complaint states that he was charged more than he agreed to.
  
  On November 13th, 2024, an order for our bundled product, The Kids Guide to the Courage of the President and The Kids Guide to President ***** was placed through our website. The order was in response an offer to pay $1.00 each shipping and processing plus applicable sales tax. The order was processed for fulfillment on 11/19/24.
  
  When placing an order, customers are required to click a checkbox indicating that they affirmatively agree to the terms and conditions of the offer before they can submit it for processing. The Terms and Conditions are clearly presented at several points throughout the order process (on the website prior to order submission, on the checkout page, on the confirmation page after the order has been processed, and in the welcome email that is deployed to the email provided immediately upon completion of the order). For this particular offer, the terms and conditions are stated as follows:
  
  Offer Details:
  With this special introductory offer, youll receive The Kids Guide to the Courage of the President and The Kids Guide to President ***** for free. You just pay $1 s&p each. Youll also enjoy instant access to The Kids Guide Online, packed with great resources to help your kids learn all about our nations rich history. 
  ?Approximately 30 days after we send your first Kids Guides, we will begin to send you two new titles from The Kids Guide or other great educational content from eSpired,every 3-4 weeks. These items will be automatically billed the low price of $17 each ($34 total) to the credit or debit card that we have on file, plus sales tax where applicable. Shipping is free. Your family will continue to enjoy unlimited access to The Kids Guide Online provided your account remains active and in good standing. You can easily cancel at any time through your member account at ******************* or complete the contact us form found at *********************************.
  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.
  In accordance with the terms and conditions, on 12/10/24, a subsequent shipment was processed for **** ****** account and his card on file was charged. We quickly became aware of a system error that caused a duplicate charge to the credit card, and we took immediate action to remedy the situation. A refund for the duplicate charge was issued and we notified the customer of the error, via email, indicating that the corrective measure was in place. According to our records, **** ***** received and opened the email, so we are confident that he is aware of our intent to make it right.
  
  Upon receipt of this complaint, we have now cancelled and refunded all charges to **** ****** account. Nothing further will be shipped or billed.
  
  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  ***** *********
  The Kids Guide
  

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired everbright to install solar panels in my home, one they did not install them correctly when it rains water leaks from the ceiling , my ceiling could fall anytime. And two what is the point of getting solar panels? my electricity **** ***** comes VERY HIGH. But my biggest issue is my ceiling is about to fall and water is leaking and i try to contact them but they are not taking me serious.

  Business Response

  Date: 11/29/2024

  To:                                            Better Business Bureau
  From:                                       EverBright Media
  Date:                                       11/29/24
  Case Number:                         ********
  Customer Acct #:                   Not Found
  Customer Name:                     ******* *****
  **** to:                                        n/a
  
  Dear *** or Madam:
  
  I am writing to bring to your attention a customer complaint that seems to have been filed with our business in error.
  
  The complaint, registered under Case #******** appears to pertain to a product or service that we do not offer.
  
  We understand the importance of addressing customer concerns promptly and effectively. However, it seems there might have been a misunderstanding regarding the party involved in this matter. Perhaps he had dealings with a similarly named business.
  
  We kindly request your assistance in redirecting the complaint to the appropriate business entity, if possible, to ensure that the customer receives the necessary attention and resolution for their issue.
  
  Please let us know if there is any further action required from our end to assist in this process. We are committed to upholding the highest standards of customer service and satisfaction.
  
  Thank you for your attention to this matter. We appreciate your cooperation in resolving this issue.
  
  Warm regards,
  
  ***** *********
  VP Operations
  EverBright Media
  

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this scam began 7/2/2024. like many, I saw an ad on TV peddling "The Kids Guide..." hosted by a well-known media and political personality (the incoming administration's Ambassador to ******). The guide was advertised FREE OF CHARGE and the customer would only cover the $1.99 shipping charge. I figured why not get this for my son; seems pretty fair. A couple weeks later the animated comic arrived at my house. A few weeks later another one arrived, I didn't think anything of it. When a third one arrived, I thought maybe this company is just sending free comic books periodically to advertise other services they offer. It dawned on me on 11/8/2024 to check my credit card statement to make sure this company wasn't scamming me. When I reviewed my charges, to my shock I learned Everbright (espired, the kids guide; whatever they call themselves) had enrolled me in some online learning subscription without my knowledge; and I was paying a monthly fee of $21.90 since July 2024. THERE WAS NO MENTION OF THIS ENROLLMENT IN THE COMMERCIAL. We were to believe we were paying a one-time fee of $1.99 to cover shipping costs of ONE BOOK and that was it! Visiting their espired website I saw my account I had no idea I had, and a subscription to 2 services I never signed up for. I promptly canceled these subscriptions and later realized I had been charged an additional total of $****** since July. Calling their customer service was nightmare and I could barely understand the "representative'. When I mentioned these charges, I was told "I should've read the fine print' There is no fine print when **** ******** is offering to send you a free a book for just shipping fees on TV!!! This is unacceptable and conning customers like this is criminal. How dare they. I demand a FULL refund of ****** credited back to my Credit Card immediately.

  Business Response

  Date: 11/15/2024

  To:                                            Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                       11/15/24
  Case Number:                         22550367
  Customer Acct #:                   10429756
  Customer Name:                     ****** ****
  Bill to:                                        ****************************************
  
  Dear *** or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau by ****** ****.  His complaint states that he unknowingly subscribed to The Kids Guide/EverBright Kids Bundle and therefore was unfairly charged for subsequent shipments.
  
  On July 1st, 2024, an order for our product, The Kids Guide to President ***** and EverBright Kids was placed through our website. The order was in response an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to President ***** and $1.00 for the current issue of EverBright Kids. The order for The Kids Guide was processed for fulfillment on 7/2/24 and EverBright Kids was released on 7/8/24.
  
  When placing an order, customers are required to click a checkbox indicating that they affirmatively agree to the terms and conditions of the offer before they can submit it for processing. The Terms and Conditions are clearly presented at several points throughout the order process (on the website prior to order submission, on the checkout page, on the confirmation page after the order has been processed, and in the welcome email that is deployed to the email provided immediately upon completion of the order). For this particular offer, the terms and conditions are stated as follows:
  
  Offer Details:
  With this special introductory offer, you'll receive The Kids Guide To President ***** along with online streaming of Learn Our History's Great Again: Restoring Faith ** America video ****** and digital workbook. You just pay $1.00 for shipping and processing for the Kids ********* will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.

  ?Approximately 3-4 weeks after we send your first Kids Guide, we will begin to send you a new Kids Guide, complete with online streaming access of the accompanying video ****** and digital workbook at the Learn Our History member website, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set. We will also send you the latest issue of EverBright Kids monthly magazine for just $7.95 per issue when each new issue is released.These items will be automatically billed to your credit or debit card on file,plus sales tax where applicable. You may cancel either or both of your subscriptions at any time through your member account at ******************* or complete the contact us form found at *********************************.

  Thank you for choosing to order the Patriotic Gift Bundle from The Kids Guide and EverBright Kids.
  
  All orders subject to approval. All product offers are good while supplies last and may be withdrawn at any time. Prices are not guaranteed and are subject to change. Product packaging may appear different than shown. Must be 18 years or older to order. Sales tax added where applicable.
  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price. 
  
  According to our records, this account was cancelled via the member portal on 11/8/24. We were also able to review the phone call he placed on 11/12/24, when Mr. **** inquired to confirm that his account was cancelled, which indeed it was. He did not request a refund at that time. ** accordance with our satisfaction guarantee, a full refund has been issued to Mr. *************** The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  ****** ****
  The Kids Guide

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving recurrent debits twice monthly for services never ordered and have never received any product from this company.

  Business Response

  Date: 10/04/2024

  To:                                            Better Business Bureau
  From:                                       eSpired LLC d/b/a The Kids Guide
  Date:                                        10/04/24
  Case Number:                          22306227
  Customer Acct #:                     10402317-01
  Customer Name:                     ****** ********
  Bill to:                                       ***************************************
  
  Dear *** or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau from ****** ********. Ms. Gleichers complaint stated that she never signed up for recurring charges from eSpired.
  
  On April 25th, 2024 an order for our bundled product, The Kids Guide to ****** and EverBright Kids was placed through our website. The order was in response to an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to ****** and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The order for The Kids Guides was sent on 04/30/24 and the initial issue of EverBright Kids was sent on 04/29/24.
  
  When placing each order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:
  
  Offer Details:
  With this special introductory offer, you'll receive The Kids Guide to Israel, along with an all-access pass to The Kids Guide Video Library. You just pay $1.00 for shipping and processing for the Kids Guide. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.

  *Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide and give you online access to the accompanying digital lessons in your eSpired member account, or other great educational content from eSpired,every 3-4 weeks for the low price of $21.90 per set, and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable. You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at ******************* or complete the contact us form found at *********************************.

  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.
  
  On 09/20/24 a chargeback was received on the account. The account was promptly cancelled to ensure no future charges. As of 10/04/24 a full refund of charges has been processed back to the account.
  
  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  ****** ****
  eSpired/The Kids Guide

• Initial Complaint

  Date:08/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging people money for 'goods' they are not providing. They have charged me close to $400 for a short **************************** the past 7 months. I have looked on their ******** and it looks like hundreds of people have had the same issue with this company. This is a fraudulent company.

  Business Response

  Date: 08/27/2024

  To:                                            Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                        08/27/24
  Case Number:                         22161618
  Customer Acct #:                    10343309-001
  Customer Name:                     ***********************
  Bill to:                                      *******************************************************
  
  Dear *** or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau from ***********************. Ms. ******* complaint stated that she was billed for repeat shipments that were never sent to her.
  
  On November 28th, 2023, an order for our bundled product, The Kids Guide to President ***** and EverBright ************* was placed through our website. The order was in response an offer to pay $4.95 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to President ***** and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids and included a bonus free President ***** Ornament. The order for The Kids Guide and ornament was sent on 12/05/23 and the initial issue of EverBright Kids was sent on 12/04/23, sent to a shipping address in ***********, ** as provided during the order.
  
  When placing the order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to complete their check out:
  
  Offer Details:

  With this special introductory offer, you'll receive The Kids Guide To President ***** and President ***** Christmas ornament along with online streaming of Learn Our History's Great Again: Restoring Faith ** America video ****** and digital workbook. You just pay $4.95 shipping and processing for the Kids Guide and ornament set. You will also receive the latest issue of EverBright ************* for free with no additional shipping and processing.

  *Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide, complete with online streaming access of the accompanying video ****** and digital workbook at the Learn Our History member website, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set. We will also send you the latest issue of EverBright Kids monthly magazine for just $7.95 per issue when each new issue is released.These items will be automatically billed to your credit or debit card on file,plus sales tax where applicable. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.

  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price. 

  *************** emailed customer service to request cancellation on 08/16/24. Her account was cancelled as requested and an email confirming her cancellation sent to the email address provided at ******************* Ms. ******* emails did not make mention of having not received the products and a review of our system does not show any returns being sent back to our business. *************** sent an additional email on 08/16/24 requesting a refund of her charges.On 08/18/24 a partial 90-day refund was processed per her request. On 08/19/24 the remaining charges were also refunded back to her account. As of 08/19/24 Ms. ******* account was refunded in full for all shipments sent.
  
  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  *********************
  The Kids Guide

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -The company in question is Espired EverBright Kids -May 15 I ordered some "free" pamphlets & had to pay $2.00 for s&h.- Agreement was I was signed up for two other other monthly services which could be cancelled at any time -I later went to the website and attempted to cancel my subscription.-The website directs cancellation requests to a page where you can only submit email inquiries.- I have twice requested cancellation and just recieved my second charge.-My inquiry had the request for confirmation of my cancellation yet have heard nothing yet.-Bottom line is the do not allow cancellations when they clearly say they do.

  Business Response

  Date: 07/09/2024

  To:                                            Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                        07/09/24
  Case Number:                         21837468
  Customer Acct #:                    10411603-001
  Customer Name:                     *****************************
  Bill to:                                       *******************************************
  
  Dear Sir or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau from ***************************** which stated that he was unable to cancel his account after multiple attempts and charged a subscription fee after requesting cancellation.
  
  On May 15th, 2024, an order for our bundled product, The Kids Guide to Fighting Indoctrination and EverBright Kids was placed through our website. The order was in response an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to Fighting Indoctrination and $1.00 shipping and processing plus applicable sales tax for the current issue of EverBright Kids. The order for The Kids Guides was sent on 05/21/24 and the initial issue of EverBright Kids was sent on 05/20/24.
  
  When placing the order, they affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to complete their check out:
  
  Offer Details:

  With this special introductory offer, you'll receive The Kids Guide to President ***** and access to its companion online learning quest, along with an all-access pass to The Kids Guide Video Library. You just pay $1.00 for shipping and processing for the Kids Guide. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.

  ?Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide and give you online access to the accompanying digital lessons in your eSpired member account, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set, and a new issue of EverBright Kids monthly magazine for just $7.95 per issue. These items will be automatically billed to your credit or debit card on file, plus sales tax where applicable. You will have The Kids Guide all-access digital pass while your account is still active. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.

  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price. 
  
  The second issue of EverBright ************* was sent on 06/10/24 and the second shipment of The Kids Guide was billed and shipped on 06/11/24. ****************** logged in to the online member portal for the first time on 06/11/24 to cancel his account, however those subsequent shipments had already been billed and shipped. He was directed to send a request to cancel via the contact us page.Mr. ******** request was misdirected and failed to deliver to the appropriate customer service team. ****************** logged in to the online portal again on 06/16/24 and successfully cancelled his accounts. An email confirming cancellation sent to the email provided during sign up of ****************** A refund for both additional shipments has been processed per our 100% satisfaction guarantee.     
  
  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  *********************
  The Kids Guide

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was double charged for an event i participated the amount of ***** twice i had explained that to the merchant and paypal and they refuse to correct problem

  Business Response

  Date: 05/15/2024

  To:************************************************************************************************************************************************                    Better Business Bureau
  From:************************************************************************************************************************************************               EverBright Media
  Date:************************************************************************************************************************************************               05/15/24
  Case Number:                         ********
  Customer Acct #:                   Not Found
  Customer Name:                     ****************************************
  **** to:               ************************************************************************************************************************************************ ******************* or Madam:
  
  I am writing to bring to your attention a customer complaint that seems to have been filed with our business in error.
  
  The complaint, registered under Case #******** appears to pertain to an amount that does not align with the products or services we offer. Upon thorough review, we could not find any records of the customer, or the transaction mentioned in the complaint within our systems.
  
  We understand the importance of addressing customer concerns promptly and effectively. However, it seems there might have been a misunderstanding regarding the party involved in this matter. Perhaps he had dealings with a company called Eventbrite, a similarly named business.
  
  We kindly request your assistance in redirecting the complaint to the appropriate business entity, if possible, to ensure that the customer receives the necessary attention and resolution for their issue.
  
  Please let us know if there is any further action required from our end to assist in this process. We are committed to upholding the highest standards of customer service and satisfaction.
  
  Thank you for your attention to this matter. We appreciate your cooperation in resolving this issue.
  
  Warm regards,
  
  *****************************
  VP Operations
  EverBright Media
  

  Customer Answer

  Date: 05/16/2024

  the attached pdf files states the double charge to paypal account

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21709885
  
  the attached pdf files states the double charge to paypal account
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 05/16/2024

  To:************************************************************************************************************************************************                    Better Business Bureau
  From:************************************************************************************************************************************************               EverBright Media
  Date:************************************************************************************************************************************************               05/16/24
  Case Number:                         21709885
  Customer Acct #:                   Not Found
  Customer Name:                     ****************************************
  **** to:               ************************************************************************************************************************************************ ******************* or Madam:
  
  I am in receipt of ************************ rejection of our response. In his rejection, ********************** included screenshots of his PayPal receipts for the transactions in question (please see below for an example).
  
  Upon careful examination of these receipts, it is evident that the issue raised pertains to another company, Eventbrite, and not EverBright Media. It appears there may have been confusion regarding the businesses involved in this matter.
  
  We take customer concerns seriously and strive to ensure that every issue brought to our attention is addressed promptly and effectively.However, it seems that in this instance, the complaint has been misdirected to us.
  
  We kindly request your assistance in redirecting the complaint to Eventbrite,the appropriate business entity, so that the customer can receive the necessary attention and resolution for their issue.
  
  Please let us know if there are any further steps we need to take to assist in this redirection process. We are committed to upholding the highest standards of customer service and satisfaction.
  
  Thank you for your attention to this matter. We appreciate your cooperation in ensuring that the complaint is directed to the correct company for resolution.
  
  Warm regards,
  
  *****************************
  VP Operations
  EverBright Media

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site priced a book and proceeded to charge me $20 a month, for a year. They do not disclose this monthly charge anywhere on their site.

  Business Response

  Date: 12/05/2023

  To:                                            Better Business Bureau
  From:                                       Learn Our History LLC d/b/a The Kids Guide
  Date:                                       12/04/23
  Case Number:                         20953008
  Customer Acct #:                     10121345
  Customer Name:                     ***************************
  Bill to:                                       ************************************************************************
  
  Dear Sir or Madam:
  
  This letter is in response to a complaint recently filed with the Better Business Bureau from ***************************. Mr. ********* complaint stated that the recurring cost of the offer was not presented anywhere during the order process.
  
  On June 15, 2022, an order for our bundled product, The Kids Guide to Fighting Socialism and EverBright Kids was placed through our website. The order was in response to an offer to pay $1.00 shipping and processing plus applicable sales tax for the initial release of The Kids Guide to Fighting Indoctrination and $1.00 shipping and processing plus applicable sales tax for the initial issue of EverBright ************** The order for The Kids Guides was sent on 06/20/22 and the first issue of EverBright ************* shipped out on 06/19/22.
  
  When placing each order, he affirmatively agreed to the terms and conditions of our offer (by checking YES I AGREE): he would continue to receive subsequent shipments billed to the card on file $21.90 + sales tax for each issue of The Kids Guide and $7.95 + sales tax for each issue of EverBright Kids. Here are the Terms and Conditions customers affirmatively agree to in order to compete their check out:
  
  Offer Details:

  With this special introductory offer, you'll receive The Kids Guide to Fighting Socialism with online streaming of Learn Our History's God Bless America video ****** and digital workbook. You just pay $1.00 for shipping and processing for the Kids Guide. You will also receive the latest issue of EverBright ************** You just pay an additional $1.00 shipping & processing for the magazine.

  ?Approximately 30 days after we send your first Kids Guide, we will begin to send you a new Kids Guide, complete with online streaming access of the accompanying video ****** and digital workbook at the Learn Our History member website, or other great educational content from eSpired, every 3-4 weeks for the low price of $21.90 per set. We will also send you the latest issue of EverBright Kids monthly magazine for just $7.95 per issue when each new issue is released.These items will be automatically billed to your credit or debit card on file,plus sales tax where applicable. You may cancel either or both of your subscriptions at any time through your member account at members.espired.com or complete the contact us form found at espired.com/contact-us.

  Our satisfaction guarantee: your satisfaction is our top priority. If you are not 100% satisfied, you may contact us within 90 days from date of purchase to receive a full refund of the purchase price.
  
  Additionally,the terms and conditions are explained on the order confirmation page displayed after the purchase was made, as well as in the welcome email delivered to the email address provided at the point of purchase.

  At Mr. ********* request, his accounts were cancelled and a full refund issued on 11/23/22. Confirmation of cancellation was sent via email to the email address he provided, ************************ A review of our records confirms ******************** has not had any new orders or accounts with us since that time.

  At The Kids Guide, we strive for complete customer satisfaction. We provide a 100%Satisfaction Guarantee, and we inform customers through our published policy that they may request a full refund of the purchase price with no questions asked, within 90 days of purchase by calling ************.
  
  We hope that this resolution is satisfactory and as a result, consider this case closed.
  
  Kind Regards,
  
  *********************
  The Kids Guide