Reviews

Hi there,I hope this note finds you well. I really hope that you can help us with a tricky situation. We're dealing with a timeshare purchase, and we're hoping the Better Business Bureau can lend a hand. And we want to let everyone know to not buy a timeshare with Bluegreen!Just to give you a bit of background, my family and I were talked into buying a timeshare -something we had no interest in to begin with. The sales team came on strong and wouldn't let up, and before we knew it, and since they wouldnt let us go, we were signing papers that made us the owners of a timeshare. That was a decision made under duress and we've been regretting it ever since.We've tried to cancel the contract many times, but the company's not helping. *******, one of the **** I managed to get a hold of a couple of days ago, wouldn't even pay attention to us. She pretty much dismissed us off-hand, saying nothing could be done without hard evidence that we were misled which, let's be honest, is nearly impossible to provide after the *******, here we are, feeling duped and frustrated while the company that's supposed to be serving us washes their hands clean. This ordeal has been tough on our family, to say the least, and I can't bear the thought of anyone else being treated this way.We're hoping that with your help, we can hold these folks accountable and finally get this timeshare off our hands. If you need more information to get the ball rolling, just give me a shout.Thank you so much for taking the time to read our story and for any assistance that you can offer. We eagerly await some guidance and hope this situation can be resolved soon.All the best ****** and **** ************** and **** ******

Dear **** ******,

Thank you for taking the time to share your review. We sincerely regret to hear of your experience. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!

I added a complaint concerning a review we had in Nashville, Tennessee a couple of months ago at which we were consistently promised services and products which have never been delivered. I have had several conversation via email and telephone with Bluegreen upper management in Florida since and after their investigation of the issue they said that since we had no proof or evidence there was nothing they could do about it. My advice is to record every review with BlueGreen. They are only interested in getting your money.

Dear Bob *********, 

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!

I have not even made it to check in and hear what they Bluegreen has to offer. I am already disappointed and uninterested in ever using Bluegreen ever again. The contact is horrible. I can't get anyone on the phone and have email several times and have yet to receive call back or a response to an email. I am dreading even taking the trip and really wish I hadn't signed up. I will be warning everyone I know and come in contact with to stay far, far away from Bluegreen!

Dear ******* *******,

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number and email on file. Thank you for your patience, and we look forward to speaking with you soon!

Bluegreen Vacations will take advantage of you! ** NOT sign any contracts with them! They used lies and deceitful sales tactics to coerce me into signing a contract with them. I attended a presentation in ********, ** with 3 friends that I brought along for the mini vacation they offered us. The presentation started with a salesman lying to everyone! He said we would not be buying a specific week in a specific location. He said that was the old timeshares. He claimed that as a member of their Vacation Club, you purchase points and then spend them like cash to book your accommodations. Actually, I found out later that I did buy a specific week at a specific resort. Because everything is a lie!They also don't tell you that the program also has "tiers" or "levels". Each level costs more and the more you pay the farther out you can book your accommodations. If you purchase the smallest amount of points for $16,000!!! you get the last pick of the resorts and hotels. What is left are the lower quality rooms and the months with the worst weather conditions. They spoke about a "buy back" program as if it would be an easy way out if you changed your mind. It doesn't really exist!I could go on and on about how terrible the program is and how I was led to believe that this club would allow me grandiose accommodations for my future vacations, just to find out it is not at all possible.I am now burdened with this financial obligation that holds no value for me!!Again, please DO NOT sign anything!!! RUN!!

Dear ****** ***,

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!

They claim they are not high pressure sales, but they are. If you ask for time to think about it, they get belligerent, and demanding. You have to sign up on the spot, or they won't let you come back. It's a real estate agreement, and they won't let you review it prior to signing it, much less have an attorney review it. IT'S A TOTAL ****!!! STAY AWAY!

Dear ***** *****,

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the email provided. Thank you for your patience, and we look forward to speaking with you soon!

Subject: Request for Assistance in Canceling Timeshare Dear Better Business Bureau,Im reaching out to ask for your help with an issue weve been having with Bluegreen Weve run into several problems with the timeshare that have made it impossible to stick with the agreement, and even though weve contacted the company multiple times, they havent offered a solution.When purchasing the timeshare, we were misled by Bluegreens representatives about the benefits and value we would receive. Specifically, we were promised at least one week per year at our home resort, but we have been consistently unable to book it. Additionally, the prices for the service are excessively high, and maintenance fees keep increasing. For a product we cannot even utilize, this is deeply frustrating and financially burdensome. The promises made during the sales process remain unfulfilled, and we feel that we were taken advantage of.We have already made numerous attempts to resolve this directly with Bluegreen, including sending multiple letters requesting cancellation. Unfortunately, the company has been unresponsive and unwilling to work with us to find a fair resolution.We are asking for your intervention to assist in canceling this timeshare contract and relieving us of this financial and emotional burden. We believe this has been an unfair and misleading transaction and feel that with your help, we may finally be able to reach a resolution.We hope you will assist us in resolving this matter quickly.Sincerely,******* and ****** *******

Dear ******* *******,

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!

We have been in a continuous cycle of misinformation and financial pressure since purchasing points back in 2012. We have been lied to throughout the years. Sales staff from Bluegreen have repeatedly misrepresented the value of our points and misled us about selling them at a profit with Pinnacle. I have never experienced such low-class deceit in all my years. Sales experience with these people has been nothing more than aggressive, deceiving and emotionally manipulating. Bluegreen will not disclose to you the hidden fees and what they verbally say is never what is contained in the contract. Unfortunately, we are stuck now with a worthless product. Had we just saved for planned vacations, it would be a lot cheaper than the money we spent on something that we can never reserve or book when we would prefer. Do not waste your time and money on Bluegreen it simply isnt worth the headache.

Dear *** ********,

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!

My wife and I were coerced into a timeshare with Bluegreen/Hilton and it has been an absolutely awful experience. I’m a retired United States Marine Corps veteran and I have put 13 years into serving this country, only to be taken advantage of by a big-name corporation like Hilton. I received a call offering a free three-day vacation in Charleston, SC. Upon arrival they took our drivers' licenses, so we were unable to leave without their approval. It was supposed to be 90 minutes but tuned into a five-and-a-half-hour ordeal, getting systematically ambushed by four different salespeople. We had no intention of purchasing but we were subjected to intense psychological pressure, including emotional manipulation using our family. The sales representatives used our children as leverage, suggesting this would be a valuable asset to pass down to them. We reluctantly purchased and boy was that a mistake. Since the purchase, there’s been nothing but issues. They opened a credit card that we never authorized, they told us if we were unhappy we could use their "buyback program" which doesn’t even exist, and they have charged us fees upon fees. They told us we could redeem a coupon for 6 months worth of maintenance fees and when we went to use it, they said it had already been cashed!! This is just a never-ending nightmare and I hope this review stops other people from making the same mistakes we did.

Dear ***** *******, 

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!

Bluegreen Resorts is now owned by Hilton Grand Vacations, but I don’t think that will be enough to outrun their past. They failed to provide a Cooling-Off Period. Therefore, I was unaware of any rescission period, and subsequent research indicated that Bluegreen is required to by law in most states. Annual maintenance fees were not fully disclosed, nor was the potential for fee increases. The long-term fiscal impact on my family was also hidden. Additionally, they made misleading statements about investment value as the timeshare was falsely presented as an appreciating asset, despite its actual financial weight. It appears these sales tactics were designed to pressure me into a hasty decision, focusing on securing the sale rather than providing transparent and accurate information. The emphasis on the supposed investment benefits and inheritance potential seemed aimed at convincing me of the timeshare's long-term value, which was grossly misrepresented. I have not used any part of the timeshare, nor have I been shown any specific condominium or designated unit. The deceptive and high-pressure sales tactics, combined with the lack of transparency, have caused financial and emotional distress. Generally, Bluegreen should be avoided at all costs, or you will be paying for it forever.

Dear ****** *****,

Thank you for taking the time to share your review. We sincerely regret to hear of your disappointment. We would be happy to speak with you in greater detail within three to five business days so that we can further assist. A member of our team will be contacting you at the phone number on file. Thank you for your patience, and we look forward to speaking with you soon!