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Business Profile

Vitamins and Supplements

Relaxium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 365 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Some time ago, around the first of January, I started to order a ONETIME PURCHASE of Relaxium. My credit card denied the purchase fearing fraud. They contacted me and asked if it was me trying to make the purchase. I said "yes" and they told me to **** the purchase, and it would go through since they knew it was me. I NEVER REORDERED OR EVEN WENT BACK TO THE SITE. It came up pending on the ** for a short while then stopped. Now they suddenly used my ** number and put an order through on 2/5/2025. I did not authorize that action! I called and they told me to send back the item when it arrived. I asked to speak to a supervisor or manager. They claim none was available and rudely hung up on me. This is a disgrace!

    Business Response

    Date: 02/12/2025

    I spoke with the customer and everything was already taken care of by the customer service department. Best regards.

    Customer Answer

    Date: 02/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ***** ****

  • Initial Complaint

    Date:02/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my credit card $119 and has delivered no product. I canceled the product. It has been more than two weeks and I have yet toreceive a refund. There is absolutely no telephone Help whatsoever when you call the customer service number it just loops you in circles that lead youto no one. This company is infuriating.

    Business Response

    Date: 02/06/2025

    I've reached out on the phone number provided above and requested a callback to ************.  I look forward to helping.  Regards

     

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30/24 I called phone number ************ to order Relaxium. I had heard it advertised on ******** and endorsed by **** ********. This was supposed to be a free trial.When I called, I agreed to pay the shipping and handling for $8.55.The product did not help me at all. I did, in fact, have even more trouble sleeping after taking it. I did try it several times and continued to wake up thru the night. On 01/20/25 I called phone number ************ to cancel the subscription. I asked the service representative about returning the product. She said I do not have to. On 01/23/25 I found a charge of $128.89 on my credit card for Relaxium that I canceled. I was told that I had to return the product in order to get the $128.89 refund. And I did. However, I had to pay $7.00 shipping charge to the post office to return it.I was never told by the phone representative that there was a return shipping charge. I am requesting a refund of $7.00 because ***** has resolved the dispute for $128.89. This company is engaging in false advertising on ********. This product is NOT free! It costs a total of $15.55. At least I knew about the initial $8.55 and agreed to it.They are utilizing celebrities that my 97 year old mother and I fully trusted to endorse the product. They should disclose ALL shipping charges including return shipping charges. This product did not work at all for me and I expected free return.

    Business Response

    Date: 01/30/2025

    I called the number provided above asking for a callback so we can discuss this matter.  I look forward to a return call at ************!  Best regards.

    Customer Answer

    Date: 02/19/2025

    This is an update as of 02/19/25.

    The company refunded the subscription charge of $128.89.  They also personally reached out to me by phone to explain the shipping charges.  They said that since they are a small company, they are unable to offer the free returns that I have been accustomed to with companies like Amazon.  To make it right, they sent me a free equivalent product which is Melatonin based.  I received the product and am satisfied with the outcome of this dispute.  

  • Initial Complaint

    Date:01/25/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    #******* 13 Jan, 2025 Paid SubscriptionCancelled RELAXIUM Sleep 2 Bottles $59.95 Subtotal:$59.95 Shipping:$0.00 Tax:$4.80 Total:$64.75 Amount Paid:$64.75 Total Paid:$64.75 #******* 8 Jan, 2025 Paid I CANCELLED MY SUBSCRIPTION BUT WAS STILL CHARGED $64.75 01/15/2025RECURRING DEBIT CARD XXXXX4015 XXXXX1205RELAXIUM XXXXX1205 FL $64.75

    Business Response

    Date: 01/30/2025

    I reached out via the phone number provided and requested a callback to ************.  I'm look forward to helping.  Regards

    Customer Answer

    Date: 02/13/2025


    From: *** ******
    Sent: Thursday, February 13, 2025 12:29 AM
    To: Your Relaxium Support
    Cc: **************************************
    Subject: Re: Relaxium Account Information

    i STILL HAVE NOT RECEIVED MY REFUND OF $64.75 AFTER MAILING THE PACKAGE BACK THREE WEEKS AGO.

    From: Your Relaxium Support
    Sent: Sunday, January 26, 2025 1:16 PM
    To: **************************************
    Subject: Relaxium Account Information

    Dear ******,

    Thank you for contacting Relaxium. This email is to inform you that we have received your request to return your Relaxium products.  We have also issued you an *** number: ***************** to be included in your return package and can be used for future reference. Include your name and address below the *** as well.

    Return Address:

    Relaxium Returns
    ******************************************************************************************

    Return any unopened product and retain a copy of the tracking number for your records. Allow a minimum of two to three weeks for the return to be received and processed by our ******************* Give us a call back on our customer care line to initiate your refund. Do not hesitate to contact us if we can be of further assistance.

    Kind ***********************************************************

    Customer Answer

    Date: 02/13/2025

    More Information...
    From: *** ******
    Sent: Thursday, February 13, 2025 12:29 AM
    To: Your Relaxium Support
    Cc: **************************************
    Subject: Re: Relaxium Account Information

    i STILL HAVE NOT RECEIVED MY REFUND OF $64.75 AFTER MAILING THE PACKAGE BACK THREE WEEKS AGO.

    From: Your Relaxium Support
    Sent: Sunday, January 26, 2025 1:16 PM
    To: **************************************
    Subject: Relaxium Account Information

    Dear ******,

    Thank you for contacting Relaxium. This email is to inform you that we have received your request to return your Relaxium products.  We have also issued you an *** number: ***************** to be included in your return package and can be used for future reference. Include your name and address below the *** as well.

    Return Address:

    Relaxium Returns
    ******************************************************************************************

    Return any unopened product and retain a copy of the tracking number for your records. Allow a minimum of two to three weeks for the return to be received and processed by our ******************* Give us a call back on our customer care line to initiate your refund. Do not hesitate to contact us if we can be of further assistance.

    Kind Regards,
    *******
    Relaxium Customer Care

    Business Response

    Date: 02/17/2025

    We regret any inconvenience.  This account has been taken care of.  The customer made effort to return product, unfortunately, it must have gotten lost in transit..   Best of sleep!

    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22857712

    I am rejecting this response because:   REFUND MY $64.75

    Sincerely,

    ****** ******

    Business Response

    Date: 02/28/2025

    The account was taken care of and I called and left a message for the customer to reach out to me at ************.

    Customer Answer

    Date: 02/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:01/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not properly advised of the automatic subscription that would automatically renew after a trial period..zI ask to review the telephone call that I made to receive a free prouduct and was told that it was a robot call. I have been scammed into paying for something I never ordered.

    Business Response

    Date: 01/23/2025

    I had the opportunity to speak with the customer and we've set a time to follow-up.  I look forward to helping with her account.

    Customer Answer

    Date: 02/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the free trial of Relaxium. I received it and within a week got a charge on my debit card for ******.

    Business Response

    Date: 01/14/2025

    I left a message requesting a callback to ************ so I could help you with your order. I look forward to helping you. Regards

  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the free trial for 14 days but never received the product. I called on ***** and 12-18-2024 and was given a tracking #. I went to **** and they said it was delivered. I still have not received the product. I would like to get the 2 bottles of relaxum or a full refund. Please send me confirmation of this e-mail and the follow-up information.Thanks,***** ******

    Business Response

    Date: 01/07/2025

    This has been resolved. Best regards!

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to pay them directly so I called the automated system and decided to do a buy one get one pricing. They asked for my card and I gave it to them. Once I gave them the card and they then start trying to sell me other stuff which I denied it. They then say I am registered and will continue billing me for a 3 month supply, which, I did not want. I then went to the bank, they helped stopped it. So then I called the company in again and got a *** this time and told them what happened. I told them I still will like to try it, but I do not want to be on a prescription or monthly payment and that is all. They promised they wouldn&#**;t send it unless I call, and 3 months later it happened, they took my last 100 (126 specifically). I then go to the bank to see what was going on and they informed me what happened. I called H3330333138**33303135H and followed up making it clear they knew what was going on. They then said they can refund me half the money when I send it back in, which I have not even seen the product show up. I went to the bank this morning and they returned half the money, and now they want to return the rest once the product comes back. The amount I got back was ***** and the returning amount I am now waiting on the remaining ***** (full amount ******). They never gave any shipping info nor has it been shipped in the same amount of time.

    Business Response

    Date: 12/27/2024

    I contacted the customer and fortunately was able to discuss this matter.  We regret that any customer was inconvenience but was able to come to an amicable resolution. He is to contact me, if needed. Best regards.

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/12/2024, I purchased from this company and they charged my credit card $7.95. I never authorized any other purchases and was charged on 7/29 $119.90 and again on 8/6 another $119.90. I only ever received the first order. I need a refund on the erroneous charges.

    Business Response

    Date: 11/24/2024

    I tried reaching out on the phone number provided but was not able to get thru.  Please contact me at ********** at your convenience between 9am-8pm M-F.  I look forward to helping with your account. Regards.

    Customer Answer

    Date: 01/27/2025

    We did not receive any calls from this number , they have not tried to reach us.  I will attempt to reach them on 1/28/2025. Thank you. 

    Customer Answer

    Date: 01/27/2025

    We did not receive any calls from this number , they have not tried to reach us.  I will attempt to reach them on 1/28/2025. Thank you. 

    Business Response

    Date: 01/30/2025

    I called and left messages, and have since spoken to the customer and am trying to help with this issue.  He had disputed with his card and his card ruled in our favor. Nevertheless, I'm in touch with the customer and trying to answer any questions. We appreciate him trying our product and wish him the best of sleep.

  • Initial Complaint

    Date:11/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company aggressively attempts to bill my debit card, despite the charges bouncing for the last two weeks.I do not want anymore of their two star product that doesn't really work.I signed up for the buy 6 get 6 subscription, and now they're trying to bill me for 12.I don't want any free offers, I don't want any incentives to keep my subscription, but I'll be glad to take a refund in the amount of $161.50 for the harassment by this company.They have really ugly billing practices, and no way to get a hold of a representative over the phone, or cancel the subscription over the internet.This company should be sued, and further, their product isn't even 3rd Party Tested.For shame!

    Business Response

    Date: 11/24/2024

    Please check your email.  I wanted to call but I don't have a correct phone number.  Contact me at your earliest convenience between the hours of 9 am-8 pm M-F. so I can assist you with your account.  I look forward to helping you.  Best wishes!

    Customer Answer

    Date: 11/25/2024

     
    Complaint: 22568529

    I am rejecting this response because:
    Their response is deceptive. The phone number on my account is current. Yesterday their aggressive billing practices charged me $161 and change that I couldn't afford on the first place. A week after I filed this BBB complaint.

    I want this order cancelled and a full refund issued immediately. This company doesn't deserve me sending their lousy non-GMP product back at my expense. I will be notifying my debit card holder of this BBB complaint ID.

    I do not want any future charges from this business.


    Sincerely,

    ***** *******

    Business Response

    Date: 12/13/2024

    The phone number you provided is incomplete ***********.  I've kindly asked that you contact me so I can discuss and help you with your account. ***********. I look forward to assisting you.  Best wishes!

    Customer Answer

    Date: 12/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The phone number was accurately provided in screenshot, and I have made my card service aware of this BBB complaint. Relaxium has issued a full refund, but must amend their predatory billing practices.

    The case number for my Wisely by ADP **** dispute is: 241124000434C


    Sincerely,

    ***** *.

Relaxium is NOT a BBB Accredited Business.

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