ComplaintsforGreen Home Improvements Plus, LLC

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May you please help ! I applied for a ***** **** the ****************, from MY SAFE *******, I was approved, as a low income participant, the work was to be completed by the contractor for Green Home Improvements Plus LLC.I spoke to a supervisor by the name of ***** that informed me that my case is under consideration and a email was sent out on the 18th of January to myself and the contractor unfortunately we both never received. ***** informed me that the final inspection, states the work scope/ order that was completed is not covered.Due to the fact that I have shutters on the house., the windows were leaking so when I got approved for the ***** from MY SAFE ******* Ive decided to change the windows that was leaking. The shutters on the windows do not have any Permits on Record.Also, I was not aware of changing the windows once they have shutters would be an issue, as the contractor never mentioned to me what I could vs could not change so I gave the approval to change what was in terrible condition for protection. Their lack of accountability regarding this matter is perturbing, as it is not my job or responsibility to service the contract nor the work scope. The contractor has been harassing me prior to filing a lien on my property which is secured as my collateral by the State. I am a secured private creditor. I have filed a UCC1 and UCC3 terminating his filing, as he proved to be very advantageous, for a mistake that is 100% his and staff wrongdoing. To make matters worse, he showed no patience in regard to MY SAFE *******, whom *** corresponded with promptly regarding the matter at hand, in which currently, the ***** is under the status of Reconsideration with the ********** of ******** Money was all he was concerned with, never did he give alternative options other than getting him his money as he stated. **************** doesnt exist with this company. I would like to cease and desist all correspondence with Green Home Improvement Plus LLC (see attachment).

  

  Business response

  03/22/2024

  **********************, first off the contract was for 10,500.  You have only paid 500.  The other ****** we thought was coming from the state.  As explained you hired us to change your windows.  From the beginning, we stated we cannot guarantee what My Safe ******* pays out.  You told ** you were approved, and you assigned us as a contractor.  You did not let us know that the openings you contracted for were not eligible openings despite receiving a pre inspection from my safe which clearly states the openings you contracted for were considered protected and would not be covered.  We ordered the windows you requested, installed them, passed inspections.  We requested reimbursement from the state trusting you qualified for those openings, and waited appoximately 2 months for the funds.  We asked for your help to see what was going on and basically told us we are on our own.  We informed you we obviously need to be paid by either the state or you as we cannot improve your home for free and that we only had 90 days to protect our lien rights.  We waited right up to the last minute ,and even offered you financing temporarily while you waited from the department of finance to see if they would still cover you but you declined.  In addition, we stated we would have to lien but would be patient on pursuing the money if you felt the department of finance would override the state, but no response.  Seems like you think you should just get free windows.  Unfortunately, you had the work done, and are responsible for what you were eligible for from My Safe *******.  We are not the state, and definitely not in business to provide free work.  

  Customer response

  03/22/2024

   
  Complaint: 21466484
  
  I am rejecting this response because: no one is in the business of thinking anything is free other than our rights and liberty. As stated, **************  of Finance is whom is reconsidering, it is not my responsibility to manage or perform your work scope for you, or your contractors, simple misreading,  in which occurred on your teams behalf. also, your lien has been terminated, as we can see your business is not aware of whom its doing business with, as consumers are to be treated fairly and without prejudice, kindly  refrain from any further correspondence, as your compensation will be sorted by the State. 

  
  Sincerely,
  
  Without Prejudice 
  ********************************* UCC1-308 All rights reserved

• Initial Complaint

  10/10/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  To whom this may concern:Im in the middle of selling my house and just found out that one of the permits that you open was not closed and now the city wants to charge over $1300 to get it closed, please look into this matter. The service was paid for and the permit was not done correctly. It is not my responsibility to pay this fee, and I will take legal action if necessary.Permit Number BB-2020-****** Solar Panels

  

  Business response

  10/11/2023

  Hello, As discussed we have and will continue to look into this matter for you.  We have passed building inspection in6/29/20 and electrical final passed as well 7/1/20.  Not sure why they dont have a finalized result, but will have our permit runner call today to find out.  Might be an error with their system, or perhaps their is another type of inspection not indicated on the portal.  Thank you

  Customer response

  10/12/2023

  Please close this out. Issue resolved. 
  
  
  I would like to thank ****** for resolving this matter in a timely efficient manner. This issue was not the companys fault, all permits and processes were followed correctly. 
  
  
  The issue was on the City where I reside for not updating and finalising the open permit. 
  
  
  Again thank you ****** for your professionalism. Appreciate it. 

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon:This company installed a new roof and solar panels on my home in ******* in September 2019. I noticed this year that my bill kept rising so I mentioned it to **** from Green Home Improvements at the beginning of this month via text message and he told me he would look into it. He then reached back a few days later and advised that the monitoring function of the solar panels hadn't reported any production since August 2020. This alarmed me and I asked them why, and it turns out they hadn't been provided with the new internet wifi details. I provided them. Their tech went out yesterday and reestablished the connection and **** advised me this morning that they are seeing that they system is not producing, and then stated it was the end of the day for the tech and it got too cloudy to trouble shoot why it wasn't working that so I would have to pay for them to go out again. I was never informed of a charge for them to service their system and I refused to pay their $250 initial visit fee as I wasn't informed of this fee. He apologized for forgetting to mention the fee and said we don't service for free. I was then told that for the tech to go back out and troubleshoot they charge an additional $175 for the first hour and $75 for each additional hour for them to get their system up and running again. I refuse to pay this fee as had they been properly monitoring their system they would have notified me of the problem and not wait until almost 3 years later to tell me there is an issue and try and bill me for their tech to go out and troubleshoot their malfunctioning system. This is terrible customer service and I believe they should absorb these fees due to their dropping the ball. I told them that I would reach out to the BBB to help me and he said he was sorry to hear that and because of my approach he wouldn't be threatened for free service. I never asked for free service, all that I asked was to be informed of any charges beforehand. Thank you.

  

  Business response

  06/23/2023

  The monitoring was not communicating since 2020 most likely due to the homes internet service/modem/or password changing. That does not mean it was not producing.  It is the homeowners responsibility to check their monitoring app, or if they did not download the app, then when they notice an unusually high bill to call in.  If there is communications, we or Enphase can possibly trouble shoot remotely and if not able to fix the issue send a tech out for a service call which is not free unless the issue was due to workmanship.  SInce this system was not communicating, we could only tell from lifetime usage that it stopped communicating which does not mean not producing in 2020.  We apologize for not mentioning there would be a service fee before we came although we did mention that if your wifi had a weak signal we could purchase a cell card or do a hard wire connection but that was a $500 cost for materials and labor, so hopefully it was just that you or tenants changed the internet/modem/or password.  That seems to be the case as we connected with the wifi just provided.  Again, that was not an issue that came from us.  This conversation was had in the past I believe with the choice of I will call you if I notice a high bill vs possibly setting up a new communication connection along the way. Either way, lots of customers who dont have monitoring for whatever reason, end up calling in like you did when they noticed a high bill.  If the high bill was happening for several months, again that is the homeowners responsibility to notify us as soon as they wish.  On our end, yes we can see remotely with communications established, but we do not review every customers system proactively.  If we notice a production error we will make a call.  If we notice a communications issue, we dont necessarily because that does not mean there is a production issue and some customers just have weak wifi signals and choose not to pay for a hardwire or cell card and are ok without the monitoring.  I hope this further clarifies the situation and we are more than happy to service the system to get it producing again but we do need to be compensated for the service on getting the monitoring communicating first.  Thank you 

  Customer response

  06/23/2023

   
  Complaint: 20222896
  
  I am rejecting this response because:
  
  I was not notified of any fees due until after the service tech went out and will not pay anything I was not told would be due beforehand. It seems this is a norm for your company after reviewing other complaints and that is something that needs to be addressed within your organization promptly to avoid any further unhappy customers who feel like we are being nickeled and dined to line your already paid pockets. Furthermore, your company should be proactively monitoring the system for lack of production as they are your panels on our roofs. Put yourself in my shoes, not only did I pay a high price for the panels but to find out that they arent working and that it is now my financial responsibility to pay for them to be serviced? FPL doesnt charge a service fee to reconnect their services when the power goes out for no fault of the customer why is your company trying to benefit from a malfunctioning system? I also did report the problem once I noticed the bill rising and I received a call several days later as youd been on vacation. You should have someone covering your desk while you are out to avoid further delays in getting issues for clients resolved. Bottom line is that the system isnt working, not my fault and it needs to be repaired as soon as possible with no fees as previously requested as its not my fault they are malfunctioning and not producing. 

  Sincerely,
  
  *************************

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