Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************* Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 04/07/2025

  07 Apr 2025
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear Niselle ********* and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 40 years as a ************************************ and is a member of the ******************************* in good standings.
  
      On 12/09/23, Niselle ********* had services at ***********************  The total charges were $5,166.26.  Mrs ********* provided her Florida drivers license as identification, and it was scanned into the system.  Mrs ********* provided her ******************** coverage.  The Hospital billed her insurance and a remaining $1,634.00 was applied to her deductible.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to Mrs ********** the $1,634.00 owing balance was then placed with Focus Financial Services on 09/10/24.  On this same day,the Reg F letter was mailed to Mrs **************** On 04/01/25, the account was ********************** reported.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ****** *******
  Collection Manager
  Direct Line:  ************
  

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request validation of a medical debt that your agency claims I owe, as required under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g. Upon reviewing my credit report, I discovered that your agency has reported a collection account under the following details:COLLECTION ********************************** Name: MEDICAL Account Number: ******* Account Opened: 04/13/2020 Balance: $2,459.00 Creditors Name: MEDICAL Account Number: ******* Account Opened: 04/13/2020 Balance: $1,186.00 I do not acknowledge this debt and request that you provide proper validation before any further collection attempts. As required by law, I request the following information:1. Proof that I am legally obligated to pay this debt, including a copy of the original agreement or signed contract with the medical provider.2. A full itemized statement, detailing what services were provided, the dates of service, and how the amount due was calculated.3. Proof that your agency has the legal authority to collect this debt, including documentation showing the transfer or assignment of the debt from the original creditor.4. Verification that this debt has not been paid, either by me, an insurance provider, or any other party.5. Evidence that you are licensed to collect debts in my state, if applicable.Until proper validation is provided, I request that all collection efforts, including reporting this debt to the credit bureaus, be ceased immediately. If you cannot provide the requested documentation, I expect this account to be deleted from my credit report per the Fair Credit Reporting Act (FCRA).Please consider this letter as my formal dispute of the validity of this debt. I request your response within 30 days of receiving this letter, as required by law.

  Business Response

  Date: 04/02/2025

  02 Apr 2025
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear ******** ****** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 39 years as a ************************************ and is a member of the ******************************* in good standings.
  
      After searching all the available ways you provided; name, address,phone number, and balance amount, it has been determined you have filed this BBB complaint against the wrong business. We do not have an account for you. We do collect medical debt, but you do not have an account here.  We will offer several more possible solutions,in case you are not providing us with the necessary information. Can you provide your social security number? Can you provide the account number from your ********************** report for this bill? Is this bill you speak of, for your spouse,or family member? Did you have a different last name at the time of service?Otherwise, file a dispute with the credit bureaus and in this way the creditor will be notified, whomever that company might be. Filing a dispute because an inaccuracy or questionable item on your own credit report, is your right. Good luck in your search to find the correct business.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ****** *******
  Collection Manager
  Direct Line:  ************
  

• Initial Complaint

  Date:03/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with with focus financial services. I do not have a contract with focus financial . They did not provide with me with the original contract as requested twice now. I demand this account removed from my credit report.

  Business Response

  Date: 03/31/2025

  31 Mar 2025
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear ******* ******** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 39 years as a ************************************ and is a member of the ******************************* in good standings.
  
  
  
  
  
      On 05/16/24, ******* ******** had services at ***********************  The total charges were $2,340.00.  Mr ******** did not have any insurance coverage.  The Hospital qualified him for a charity discount bringing the owing balance to $1,521.00.
  
       After the Hospital was unsuccessful at reaching a resolution by phone and letters to Mr ********* the $1,521.00 owing balance was then placed with Focus Financial Services on 09/30/24.  On this same day,the Reg F letter was mailed to Mr ************************************* was also unsuccessful getting a resolution through phone calls and letters.  His dispute has been documented, and the itemized bill will be mailed to him. 
  
       After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ****** *******
  Collection Manager
  Direct Line:  ************

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Focus Financial for federal consumer protection law violations. Specifically, I believe the collection agency has failed to comply with several provisions outlined in the Fair Debt Collection Practices Act (FDCPA).Violation 1: Failure to Provide Validation Information (12 CFR 1006.34(b)(5))I recently discovered that Focus Financial has reported a collection account on my ********************** report without first validating the debt. Under 12 CFR 1006.34(b)(5), the collection agency is obligated to provide me with sufficient information to verify the debt. However, I have not received any such validation from them. This lack of validation is a violation of my rights as a consumer.Violation 2: Failure to Allow Dispute Under 12 CFR 1006.34(c)(4)(i)Furthermore, the collection agency has not provided me with an opportunity to dispute the account, as required by 12 CFR 1006.34(c)(4)(i). I have not been informed of my right to dispute the accuracy or validity of the debt, which is a clear violation of my legal rights under this regulation.Violation 3: False, Misleading, and Deceptive Practices Additionally, I believe Focus Financial has engaged in false, misleading, and deceptive practices, in violation of the ****** By reporting an account without providing proper validation and failing to disclose my right to dispute the debt, they have misrepresented the nature of the debt and the associated risks to my credit.Violation 4: Unauthorized Reporting to *************************** (12 CFR 1006.34(d) and 15 USC 1681-S2(7)(A))Lastly, I am aware that Focus Finacial violates 12 CFR 1006.34(d) and 15 USC 1681-S2(7)(A) as they have furnished this collection account to a consumer reporting agency without providing the disclosures required by law. The lack of required validation and notices has resulted in an improper reporting of this account, which should not have been placed in my credit report without proper compliance with the law.

  Business Response

  Date: 02/25/2025

  25 Feb 2025 
  
  
  Better Business Bureau 
  ***************************************************;
  *****************************************; 33407 
  Fax: ************ 
  
  
  
  Dear ******* ****** and BBB, 
  
       Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 40 years as a ************************************ and is a member of the ******************************* in good standings. 
  
      On 09/09/22 ******* ****** was involved in a motor vehicle accident and had services at **********************.  While the account was with the Hospital he provided his ************* of **************.  He did not have any health insurance.  Mr ****** was represented by a law firm and calls and letters went back and forth, again while the account was still with the Hospital.  The total charge of the bill was $10,388.20.  After the bill was paid by ************** there was a remaining owed amount of $3,806.81.  The Hospital was unsuccessful at resolving the balance with the law firm.  On 02/12/24, the account was placed with Focus Financial Services.  Since it was immediately evident that Mr ****** was being represented by a lawyer, Focus Financial Services was obligated under the Fair Debt Collections Practices to only communicate with the attorney.  Focus Financial Services has been in regular communication with Mr ******* attorney.  It was understood the case was on a trial docket but it is unknown if the trial has occurred yet.  The account was ********************** reported on 10/01/24.  Mr ******* dispute has been notated.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed. 
  
       If we can be of any further assistance, please feel free to contact me. 
  
  Sincerely, 
  
  ****** Windsor 
  Collection Manager 
  Direct Line:  ************ 

• Initial Complaint

  Date:10/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Focus Financial Services and do not have a contract with the collection agency. They did not provide me with the original contract as I requested. I moved out of ******************************, ** in November 2020 and have not lived there since.

  Business Response

  Date: 11/15/2024

  15 Nov 2024
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear ****** ****** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 39 years as a ************************************ and is a member of the ******************************* in good standings.
  
  On 06/11/21, ****** ****** had services at ***********************  The total charges were $4,169.00.  Mrs ****** provided her Florida drivers license as identification, and it was scanned into the system.  Her drivers license she provided showed a Boynton ********************** address. She advised the Hospital staff that her drivers license did not display her current address and refused to provide her correct address.  The same way Mrs ****** filed this BBB complaint, she is not providing her current address.  If she moved to ******* at the time of her service and was visiting (as an example), she is required to obtain a new drivers license with her new address, within 30 days after a change of address.  She also provided her ******************************** as her coverage.  The insurance was billed and after they processed her bill, the insurance left $615.00 as a deductible for her to pay.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to Mrs ******* the $615.00 owing balance was then placed with Focus Financial Services on 06/11/21.  On this same day, the Reg F letter was mailed to Mrs ************* Focus Financial Services was also unsuccessful getting a resolution through phone calls and letters.  On 11/01/23, the account was ********************** reported.  Her dispute has been documented and since she will still not provide a current address, the itemized bill normally mailed in a dispute, will not get mailed.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ****** *******
  Collection Manager
  Direct Line:  ************

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22496482
  
  I am rejecting this response because:

  Dear ******,
  
  I am writing in response to your recent communication regarding my disputed bill for services rendered at ********************** on June 11, 2021. I respectfully disagree with several of the claims made in your letter and would like to clarify the facts surrounding this matter, as well as request further documentation to substantiate the charges.
  
  
  Discrepancy Regarding My Address:
  It is incorrect to state that I refused to provide [my] correct address. The address listed on my drivers license at the time of my hospital visit was my mothers address in **********************************. However, I had moved to ************* several months before my hospital visit in June 2021. My primary residence at the time of the hospital visit was in *************, specifically:
  *******************************************************************
  
  
  I was visiting ******* at the time of my hospital stay, and as I had already established residency in *************, I was under no obligation to change my drivers license address. As a visitor, I did not intend to update my ID to reflect a temporary address while staying in *******. The address on my ID was accurate at the time of issuance, but no longer reflected my current living situation in **************
  
  
  Updated Contact Information:
  For your records, my current address is:
  ***********************************************
  
  
  Failure to Receive Notice of the Bill:
  You state that the hospital made multiple attempts to resolve the outstanding balance through phone calls and letters, but I did not receive any such communications. I want to emphasize that I never received a bill or any form of notification from the hospital or Focus Financial Services regarding this debt until this dispute was initiated. Additionally, I have had the same phone number for over 10 years, and I have reviewed my voicemail inbox, which contains messages dating back to 2018. At no time have I received any voicemail or phone call from your company.
  
  
  Although the address on my drivers license was my mothers address in **********************************, I had already moved to ************* by the time of my hospital visit. However, because my mother still lived at that address, any mail sent to that address would have been received by her. She has confirmed that she never received any mail related to this bill before August 2022. Had any letters arrived for me, my mother would have informed me immediately, but no such communication was received.
  
  
  You also mention that the $615 balance was referred to Focus Financial Services on June 11, 2021 (the same day of service). Given that the address on my drivers license (Boynton **********************, **) was my previous address and where my mother was actively residing, I would have received any mailed communications if they had been sent to that address regardless of me living in *************. I have confirmed that no such mailings were received by myself or my family at that address before August 2022.
  
  
  Request for Itemized Bill and Documentation:
  In your letter, you reference the existence of an outstanding balance, but you have not provided an itemized statement that clearly explains the charges or how they were determined. 
  
  
  According to the Fair Debt Collection Practices Act (FDCPA), I am entitled to a detailed and clear itemization of the debt. I formally request that you provide me with the following:
  1. A copy of the itemized hospital bill for services rendered on June 11, 2021.
  2. Proof that all attempts were made to contact me, including copies of any letters sent and phone logs showing attempts to contact me via my provided phone number.
  3. Documentation showing that the billing process adhered to all applicable Florida and federal laws.
  
  
  Request for Pay for Delete:
  Given that I did not receive any communication or itemized statement of this debt until now, and in the interest of resolving this matter amicably, I would be willing to pay the outstanding balance of $615. However, I request that upon receipt of payment, Focus Financial Services agree to a pay for delete arrangement to remove this account from my ********************** report. The lack of proper communication has caused significant harm to my credit, and I would like to ensure that this matter is fully resolved and does not impact my credit further.
  
  
  Under the Fair Credit Reporting Act (FCRA), I have the right to dispute any information on my credit report that I believe is inaccurate or incomplete. Since I was not properly notified of this debt, and I dispute the validity of the collection entries on my credit report, I respectfully request that the account be removed upon settlement.
  
  
  Conclusion:
  I trust that we can resolve this matter quickly and professionally. Please provide the requested documentation and respond to my request for a pay for delete agreement. I am hopeful that we can resolve this matter amicably. However, if necessary, I will consider all available options to ensure my rights are protected.
  
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/26/2024

  You are correct.  The date of service was 06/11/21 and I also incorrectly entered that same date as the date of placement with Focus Financial Services.  The correct date of placement was 03/06/23.  Because your $615 balance is a balance after insurance, your insurance would have also mailed you your Explanation of Benefits (EOB) advising you of your responsibility (they are required to), besides the Hospital, and also the collection agency.  I did a ****** search of the Massachusetts Registry of Motor Vehicles, and the requirement is 60 days to obtain a new Drivers License with a change of address to that state.  Here in *******, it is 30 days.  You provided the Hospital the same address as what you had on your Florida drivers license in ******* **********************, so that is where mail was sent and that address you admitted was not yours.  The bottom line is we make an effort to bring the owing balance to your attention before credit reporting takes place.  Now that you are aware of the balance, if you wish to do so, our client has agreed to have the delinquency deleted.  After paying we can provide you a paid in full/deletion letter and we would have it removed with the credit bureau.  Our phone number is ************.  Payment arrangements are also an option.  I have an original itemized bill being mailed to the address you provided.  Thank you.
  
  
  Sincerely,
  
  ****** *******
  Collection Manager
  Direct Line:  ************
  

  Customer Answer

  Date: 11/30/2024

   
  Complaint: 22496482
  
  Dear ******,

  Thank you for your response regarding my hospital bill and the explanation of the situation. I appreciate your willingness to work with me to resolve this matter.

  Before proceeding with the payment in full, I kindly request that you provide the agreement for the deletion of the delinquency from my credit report in writing. Having this confirmation in writing will ensure that all terms are clear and documented prior to making any payment.
  
  Once I receive the deletion agreement, I will proceed with settling the balance in full as discussed. Please send the agreement to my address, and I will take prompt action once received.
  
  Thank you for your attention to this matter. I look forward to receiving the necessary documentation.
  
  Sincerely,

  
  ****** ******
  *******************************
  *****************

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with Focus Financial Services do not have a contract with the collection agency. They did not provide me with the original contract as I requested.

  Business Response

  Date: 09/19/2024

  19 Sep 2024
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear ***** ****** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 39 years as a ************************************ and is a member of the ******************************* in good standings.
  
      On 11/15/20, ***** ****** had services at ***********************  The total charges were $12,190.21.  ** ****** provided his Florida drivers license as identification, and it was scanned into the system.  ** ****** did not have any insurance coverage.  The Hospital qualified ** ****** for a charity discount since he did not have insurance.  The total patient responsibility was reduced down to $500.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to ** *******the $500 owing balance was then placed with Focus Financial Services on 03/08/21.  On this same day, the Reg F letter was mailed to ** ************* On 10/01/21, the account was ********************** reported. 
  
      On 11/25/22, ***** ****** had services at ***********************  The total charges were $32,442.09.  ** ****** provided his Florida drivers license as identification, and it was scanned into the system.  ** ****** provided his ***** ********** and they were billed.  After ***** paid their portion, $1357.55 was left as a patient responsibility.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to ** ******* the $1357.55  owing balance was then placed with Focus Financial Services on 02/05/24.  On this same day, the Reg F letter was mailed to ** ************* The account has not yet ********************** reported. 
  
      On 02/01/24, ***** ****** had services at ***********************  The total charges were $4829.86.  ** ****** provided his Florida drivers license as identification, and it was scanned into the system.  ** ****** provided his **************** and they were billed.  After Aenta paid their portion, $748.60 was left as a patient responsibility.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to ** ******* the $500 owing balance was then placed with Focus Financial Services on 03/08/21.  On this same day, the Reg F letter was mailed to ** ************* The account has not yet ********************** reported. 
  
       ** ****** contacted Focus Financial Services on 09/16/24 and advise he would not be paying us.  This is fine, he can mail payment to ***************** East if he prefers. After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ****** *******
  Collection Manager
  Direct Line:  ************

  Business Response

  Date: 09/19/2024

  Dear ***** ****** and BBB,
  
       Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over 39 years as a ************************************ and is a member of the ******************************* in good standings.
  
       On 11/15/20, ***** ****** had services at ***********************  The total charges were $12,190.21.  Mr ****** provided his Florida drivers license as identification, and it was scanned into the system.  Mr ****** did not have any insurance coverage.  The Hospital qualified Mr ****** for a charity discount since he did not have insurance.  The total patient responsibility was reduced down to $500.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to Mr ******* the $500 owing balance was then placed with Focus Financial Services on 03/08/21.  On this same day, the Reg F letter was mailed to Mr ************* On 10/01/21, the account was ********************** reported. 
  
       On 11/25/22, ***** ****** had services at ***********************  The total charges were $32,442.09.  Mr ****** provided his Florida drivers license as identification, and it was scanned into the system.  Mr ****** provided his ***** ********** and they were billed.  After ***** paid their portion, $1357.55 was left as a patient responsibility.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to Mr ******* the $1357.55  owing balance was then placed with Focus Financial Services on 02/05/24.  On this same day, the Reg F letter was mailed to Mr ************* The account has not yet ********************** reported. 
  
       On 02/01/24, ***** ****** had services at ***********************  The total charges were $4829.86.  Mr ****** provided his Florida drivers license as identification, and it was scanned into the system.  Mr ****** provided his **************** and they were billed.  After Aenta paid their portion, $748.60 was left as a patient responsibility.  After the Hospital was unsuccessful at reaching a resolution through phone calls and letters to Mr ******* the $500 owing balance was then placed with Focus Financial Services on 03/08/21.  On this same day, the Reg F letter was mailed to Mr ************* The account has not yet ********************** reported. 
  
       Mr ****** contacted Focus Financial Services on 09/16/24 and advise he would not be paying us.  This is fine, he can mail payment to ***************** East if he prefers.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ****** *******
  Collection Manager
  

  Direct Line:  ************

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Focus Financial Services; I do not have a contract with Focus Financial Services. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/23/2024

  23 Jul 2024
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear *************************** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.
  
       On 04/25/22, *************************** had services at ***********************  The total charges for the services were $3,226.31.  **************** presented her Florida drivers license as identification, and it was scanned into the system.  She did not have any insurance coverage.  ************ qualified her for a discounted rate for not having insurance and reduced the bill to $500.  ************ was unsuccessful getting a resolution after they left messages and mailed letters.  On 11/14/22, the $500 owing amount was placed with Focus Financial Services.  That same day the Reg F letter was mailed.  Voice mail messages and additional letters were done, but did not achieve resolution or a conversation.  On 06/01/23, the account was ********************** reported.  After our thorough review of this account, we are confident of the correct party and the correct balance that is still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ***************************
  Collection Manager
  Direct Line:  ************
  

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Focus Financial Services; I do not have a contract with Focus Financial Services. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/25/2024

  25 Jul 2024
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear *********************** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.
  
  
      On 07/10/19, *********************** had services at ***********************  The total charges for the services were $4,152.99.  Mr ****** presented his Florida identification card, and it was scanned into the system.  He did not have any insurance coverage.  ************ qualified him for a discounted rate for not having insurance and reduced the bill to $500.  ************ was unsuccessful getting a resolution after they left messages and mailed letters.  On 03/02/20, the $500 owing amount was placed with Focus Financial Services.  That same day the Reg F letter was mailed.  Voice mail messages and additional letters were done, but did not achieve resolution.  One conversation with Mr ****** on 05/10/22,but it did not result in anything positive. On 09/01/20, the account was ********************** reported.  After our thorough review of this account, we are confident of the correct party and the correct balance that is still owed.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ***************************
  Collection Manager
  Direct Line:  ************

• Initial Complaint

  Date:05/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this step with **********************, I do not have a contract with focus financial service. They did not provide me with the original contract as I requested.

  Business Response

  Date: 05/09/2024

  09 May 2024
  
  
  Better Business Bureau
  **************************
  ********************************************; 33407
  Fax: ************
  
  
  
  Dear ***************************** and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.
  
       To *****************************, I suspect I located the correct account in our system, but to be certain I would need to verify certain information such as social security number or the last four, or date of birth. Also, a previous address and/or phone number would help confirming the correct account.  If you want to make a phone call to me, we could accomplish over the phone.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ***************************
  Collection Manager
  Direct Line:  ************

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **********************. I do not have a contract with FOCUS FINANCIAL SERVICES. They did not provide me with the original contract as I requested.

  Business Response

  Date: 02/16/2024

  16 Feb 2024
  
  
  Better Business Bureau
  ******************************** 4
  ************ Beach, **  33407
  Fax: ************
  
  
  
  Dear ********************* and BBB,
  
      Responding to the complaint we received from the BBB regarding Focus Financial Services, Inc.  FFS has been in operation for over ************************************************************************************************************ good standings.
  
       On this BBB complaint, ********************* filled out her name as ***** *****, which is an error on her part.  Her email address which she included shows her full name, so based on that we have decided to answer this BBB complaint rather than saying we do not know this party.  ********************* has two bills owing.  On 05/15/21, she brought her daughter ***** to **********************.   ********************* provided her ******* drivers license as identification, and it was scanned into the system.  The total charges were $1,344.93.  She provided her ********************* and they were billed.  B/C paid $143.07 and $565.16 was applied to her deductible and $35.77 was her coinsurance.  ***************** responsibility was $600.93.  After the Hospital made attempts by phone and letters, the delinquent $600.93 was placed with Focus Financial Services on 12/27/21.  On this same date the validation notice was mailed to *********************. Focuss collection efforts involved letters and phone messages but did not result in a conversation with ********************* nor any payments from her towards the bill.  The account was ********************** reported.  After our thorough review of this account, we are confident of the correct party and the correct balances that are still owed.
  
       If we can be of any further assistance, please feel free to contact me.
  
  Sincerely,
  
  ***************************
  Collection Manager
  Direct Line:  ************

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21267609
  
  I am rejecting this response because:
  
  Sincerely,
  
  Daria 

  Customer Answer

  Date: 02/20/2024

  I have no knowledge of this account with **********************.

  Business Response

  Date: 02/22/2024

  I am confused?  What additional information is this consumer providing?

  Business Response

  Date: 02/22/2024

  I am confused?  What additional information is this consumer providing?

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21267609
  
  I am rejecting this response because: I have no knowledge of this and I have no original documentation of this with my signature! Please delete of my credit report and close this matter. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/27/2024

  We believe you to be *********************.  Can you please verify your last four digits to your Social security Number and date of birth.  Once you do, we will have the original Hospital bill mailed to your address.  Thank you.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21267609
  
  I am rejecting this response because: I have no Debt with this Debt Collector and I do not wish to respond to any communication whatsoever made by this company! 
  
  Sincerely,
  
  *********************