Complaints

This profile includes complaints for Shekinah One Driving School And Traffic, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Shekinah One Driving School And Traffic, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Shekinah One Driving School And Traffic, Inc.

  4785 N Congress Ave Boynton Beach, FL 33426-7941

  
• 

  Shekinah One Driving School And Traffic, Inc.

  6191 W Atlantic Blvd Suite 7 Pompano Beach, FL 33063

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Set up three 2 hour driving lessons appointment with company $180 each ,1st appointment set up for may *******, 2nd may 24th,2024, and 3rd appointment for may 25th,2024 all appointments were all cancelled by company on may 16th,2024 company then called asking for reschedule gave secretary dates I thought I could make so my 2/3 of my appointments were rescheduled but looking at the dates I knew I couldnt accommodate for the sudden reschedule of dates I could only make time for the dates I originally scheduled which was really inconvenient for me I then contacted the company a few times to inquire for a refund but could never reached the owner shekinah a few weeks went by I never was contacted about a refund so I disputed all 3 charges shortly after the business owner FINALLY got in contact with me n told me to reverse them on my end or she will send in her contract terms and conditions which is stating that no refunds are available she then sent them in soon after 1 of my disputes were reversed on my end I got in contact with credit card company on my end **** saying that I never received services for this charge n sent doc proving it was cancelled far before 48 hour period they then credited charge to me again then today 8/23/24 business owner called me passive aggressively threatening me to reverse my claims or she will take it to court angrily I hung up and she called back and she continued to scrutinize me and argue with me to reverse my claims I explained to her that if the appointments she posted online were actually available inconviences like this would not happen rescheduling my appointments for me would be convienent her but not for me since I was not available most of the time since Im busy she was not trying to listen or comprehend what I was implying she continued to be extremely unprofessional no one like this should own a business this is disguising threatening me and causing me emotional distress I will not pay for service I did not receive

  

  Business Response

  Date: 08/30/2024

  
  The client first booked a 2-hour driving ****** for May 17 through our online system on May 10. On May 13, the client added two more appointments: one for May 24 and another for May 25. Upon receiving the confirmations, we contacted the client multiple times through voice messages and text messages. Eventually, we reached her and informed her that we needed to reschedule the May 17 and May 24 appointments, but the May 25 appointment was still available. 
  
  Our booking page clearly states: For same week availability, please contact the school at **************. Cancellation or reschedule of an appointment can be made 24 hours in advance to avoid an $80 fee or forfeiture of the ******. Additionally, customers must agree to the *********************** policy by checking a required box before proceeding to payment. This policy includes: This school will not refund any tuition or part of tuition if the school is ready, willing, and able to fulfill its part of this contract.
  
  On May 16, the secretary rescheduled the two affected ******s with new dates, which the customer agreed to. On May 18, the customer canceled all three ******s, including the May 25 appointment, which had not been rescheduled. After multiple attempts to reach the customer, she requested a refund for all three ******s. We explained the terms of the contract and offered to help find new dates for the ******s, but the customer insisted on a refund.
  
  As outlined in the contract, which is provided by the FLHSMV to all commercial driving schools, we cannot issue a refund if the school is able to fulfill its part of the contract. Consequently, we did not issue a refund. The customer then disputed the charges with her bank on June 4 for the May 24 and May 25 appointments. Due to a recent surgery, I was unable to provide evidence to the bank, resulting in the loss of the disputed charges and a refund to the customer.
  
  We did not contact the customer further until August 23, when she disputed the charges for the May 17 ******. We contacted her to explain that she was not entitled to a refund for this ******, as she had already received $360 in refunds for the previous disputes. Despite our attempts to resolve the issue, she hung up on us. We then informed her that if she continued to request refunds, we would take legal action. We have proof that she is not entitled to a refund and that she had already received a refund for the other ******s. It appears that the customer may be trying to exploit our business.
  
  Attached are the contract terms agreed upon by the student and evidence of the refund issued on June 8. We also have records of all the attempts to contact the customer, which we can provide upon request. We appreciate the opportunity to explain the situation. I have more documents of all cancellations made by the client, there's no more space to upload them.
  
  Thank you,
  shekinah One Driving school management

  

  Business Response

  Date: 08/30/2024

  additional proof.

  

  Business Response

  Date: 08/30/2024

  ...We have all the necessary proof that she is not entitled to further refunds and that she already received a refund for the other lessons due to our inability to provide evidence at that time. It appears that the customer may be attempting to exploit our small business, which strives to provide quality service to the community. We have not threatened the customer but have requested that she withdraw the dispute or we will pursue legal action.
  We were surprised to see that she is now seeking $540, the total value of the three lessons, despite already receiving $360 in refunds in June. It seems she is attempting to damage the reputation of our reputable and respected school. Attached are the contract terms agreed upon by the student and evidence of the refund issued on June 8. We also have records of all attempts to contact the customer, which we can provide upon request.
  Thank you, BBB, for allowing us to explain the situation

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22189073
  
  I am rejecting this response because: I have received $360 in credits for 2/3 original appointments its the last charge for $180 that the school refuses to refund despite speaking to the owner multiple times regarding the situation I accepted the contract details for the original dates I scheduled for when I was guaranteed to be available,appointments were then cancelled I had no other available days to schedule I shouldnt have to pay for the schools inconvience that drivers werent available all days I scheduled,it is the schools responsibility that booking page is up to par every month so inconviences like this does not occur I explained this multiple times to owner no apology,no accommodations,no repercussions  absolutely nothing was resolved but multiple calls from school with aggressive approach arguing to remove dispute over the phone the customer service and gratitude was terrible. As I mentioned in my previous statement I just want my entitled refund of $180 I refuse to pay so much money for services I did not receive. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/01/2024

  
  As previously stated, and with all the provided proof, both our policy and the state requirements make it clear that driving lessons are non-refundable if the school is ready and willing to provide the service. In this case, we were prepared to offer the lessons. The customer was provided with alternative dates, and our secretary rescheduled the appointment based on the customers availability. 
  
  After the lessons were rescheduled, the customer requested a cancellation. We advised her to reschedule again to new dates to accommodate her needs, but she refused. At no point did the customer receive any threats from our staff. However, we did inform her that we would pursue legal action if she continued disputing the charges, as we have all the necessary proof that she is not entitled to a refund.
  
  We explained that it would be best for her to consider other alternatives. We sincerely apologize for the inconvenience. As a courtesy, although the timeline to complete the lessons has already passed, we are still willing to offer the customer the two-hour ******* However, regarding the refund, our policies are clear. The customer was required to agree to the policy before proceeding with payment, which is also stated on our website.
  
  

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22189073
  
  I am rejecting this response because:
  It is clear that this business is not grasping the concept of this situation, I attempted to make changes in my schedule to see if I was able to reschedule but I work consistently so that was not possible so I was not able to reschedule which is why I denied the offer, not everyone can and is able to reschedule due to inconveniences especially on a busy schedule which is why I originally scheduled for the days I was available, I understand that you can still provide lessons but I was set up to receive me lessons and license within a certain timeframe and that was already completed on my end regardless of the inconvenience.paying $180 for lessons I did not receive and an inconvenience that occurred on the business end is not necessary I should not receive multiple calls from the  owner harassing me to lift my disputes which I shouldnt have had to go to my banking institution to dispute in the first place this shouldve been resolved from the start, the company previously stated they have records of calls so surely they can bring the calls up on their end to hear the degrading tone and aggression I was met with, on one of the previously calls as well the owner also stated she can refund the 180 as well which was the last appointment I scheduled n was not rescheduled it was never refunded how can she offer at first to issue a refund when she also stated according to the policy she cant ? How does that make any sense? The company was willing to make me pay $540 out of pocket for lessons that werent received and an inconvenience they cause instead of taking accountability for the issue n issuing a refund its absolutely ridiculous.
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/02/2024

  At Shekinah One Driving School, we prioritize respect and aim to deliver an exceptional customer experience to all of our clients. We want to emphasize that we do not, under any circumstances, contact customers in a threatening manner, regardless of the situation. Additionally, we always make a genuine effort to communicate with our customers before making any changes to their scheduled appointments.
  As previously clarified, we do not owe any refunds in this case, as per our school's policy, which is regulated and provided by the State of Florida. Unfortunately, there is nothing further we can do at this time.