Complaints

This profile includes complaints for Paradise Exteriors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paradise Exteriors LLC

  1918 Corporate Dr Boynton Beach, FL 33426

  
• 

  Paradise Exteriors, LLC

  9741 International Ct N St Petersburg, FL 33716

  
• 

  Paradise Exteriors, LLC

  9741 International Ct N St Petersburg, FL 33716

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an agreement with Paradise Exteriors on October 6th, ****************************************** a house purchased for our new permanent residence. These were large impact rated expensive windows. At that time I told by their Sales *** it would take 2-3 months for delivery of the windows and then installation would be scheduled. After several emails and calls a "remeasure date was set for Nov. 9th. On Dec. 5th, I received an "Addendum" to the contract without a real explanation of why. This meaning the order had STILL not been placed. Their Sales Manager called on Dec. 12th in response to my request for Florida Product Approval numbers for the windows and doors that my engineer had requested. He said he would get them to me asap. Took a week, but he sent me all but one. He went on to say via email on Dec. 18th, that once he received it, "we can move forward with the permitting process and once through permitting we will order windows and doors and give you an ETA". Now being in the contracting business myself, I know you don't have to have a permit in hand before you place an order for any product. Before the install yes, before the order NO. I also, know you can call the manufacturer and get the Florida Product Approval number at any time. I feel like I got nothing but excuses from this company, so on Dec.18th I wrote an email to the Sales Manager asking them to return my deposit and to not order the windows and doors. It had already been three and a half months and they had STILL not even placed the order. This was holding up several other aspects of the renovation project we were doing on the residence and I just couldn't wait any longer. His response to my email was a copy of their very unfair Cancelation Policy. I then wrote a letter to the owner of Paradise Exteriors, dated Jan. 10, 2024 outlining my displeasure with their negligent processing of my order and asked nicely again for my deposit back and to the day have never received a response.

  

  Business Response

  Date: 08/19/2024

  Paradise Exteriors attached the contract entered on 10/6/23 with *************************** and ***********************.
  
  The contract states The Start of installation approximately 8-16 weeks(s) from securing permit, HOA, finance approval which was initialed at the time of sale by *************************** and *********************** acknowledging and agreeing to this timeframe.
  
  Since these products are custom made it is typically necessary to obtain permit approval before ordering especially on larger-sized projects to prevent the homeowner and the company from incurring additional material expenses if the homeowner's building department requires changes.
  
  Paradise Exteriors has also attached the addendum contract which was authorized by *************************** and *********************** on 12/6/23 and detailed the openings in which the customer would be modifying. 
  
  ********************** submitted for the permit with ************** on 12/20/23.
  
  The Manatee County building department provided extra documentation that needed to be signed and notarized by the homeowner on 12/22/23 which Paradise Exteriors sent to the customer and left a message detailing that this paperwork was necessary to obtain permit approval before ordering their product.
  
  Paradise Exteriors attempted to work with the customer to receive the necessary approval from their building department to order the product but the customer is uncooperative in our efforts to uphold our end of our legal agreement we entered into with *************************** and ***********************.
  
  Paradise Exteriors is willing to uphold our end of the agreement we entered into.
  
  If the customer chooses to cancel the project the conditions are detailed under the Additional Terms and Conditions of this Agreement.
  
  10. ***** agrees that in the event of a breach of this Agreement or canceling after the rescission period has expired, all deposits
  are forfeited, and Buyer is financially liable to Paradise Exteriors for the cost of any materials ordered, all out-of-pocket expenses,
  and any loss of profit for this transaction.
  
  Please let us know how you would like to proceed. Thank you.

  Customer Answer

  Date: 08/20/2024

  I completely reject this response from Paradise Exteriors. We are talking about how long it took them to do their "remeasure", apply for a permit and place the order...NOT the start of installation. Where in their contract does it state this part of the process will take 3 months? It doesn't. The contract "Addendum" they had us sign was BS, there were no opening modifications and they never gave us a satisfactory explanation as to why it was issued in the first place. In my opinion, just another delay tactic.

  Paradise says in their response that a permit was applied for on 12/20/23...2 days AFTER I asked them for a refund and to stop the process. This also goes to prove the point made above...over 3 months to apply for a permit. Paradise also states the *********************** ***** asked for additional documentation. They are talking about a "Notice of Commencement" nothing else. This is required to be recorded prior to the contractor calling for their first inspection on any permitted project. As a matter of fact, this Notice requires a permit number prior to recording it.

  Bottom line here, even their Sales *** at the time apologized to me numerous times about how negligent his office was in processing my order. Sure they say they are willing to uphold their end of the agreement NOW...but what part of the agreement did they uphold between October 6th and December 20th? How do I want you to proceed Paradise Exteriors?..return my $6,300 deposit.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 21889997
  
  I am rejecting this response because:

  I completely reject this response from Paradise Exteriors. We are talking about how long it took them to do their "remeasure", apply for a permit and place the order...NOT the start of installation. Where in their contract does it state this part of the process will take 3 months? It doesn't. The contract "Addendum" they had us sign was BS, there were no opening modifications and they never gave us a satisfactory explanation as to why it was issued in the first place. In my opinion, just another delay tactic.

  Paradise says in their response that a permit was applied for on 12/20/23...2 days AFTER I asked them for a refund and to stop the process. This also goes to prove the point made above...over 3 months to apply for a permit. Paradise also states the *********************** ***** asked for additional documentation. They are talking about a "Notice of Commencement" nothing else. This is required to be recorded prior to the contractor calling for their first inspection on any permitted project. As a matter of fact, this Notice requires a permit number prior to recording it.

  Bottom line here, even their Sales *** at the time apologized to me numerous times about how negligent his office was in processing my order. Sure they say they are willing to uphold their end of the agreement NOW...but what part of the agreement did they uphold between October 6th and December 20th? How do I want you to proceed Paradise Exteriors?..return my $6,300 deposit.

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/20/2024

  Paradise Exteriors stands behind the previous response.

  Thank you.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 21889997
  
  I am rejecting this response because: Of course they stand by their previous response. What are they going say, we are wrong, here's your deposit back, not likely. To anyone contemplating doing business with Paradise Exteriors, I'd highly recommend that you don't. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought windows (10). The windows & screens are guaranteed for as long as we live in the home. The screens are coming away from their frame. Been trying to deal with the installation Manager, **** via emails. He told me it would take time. Ive given him a month with no response. I feel a month is more than enough. We are Seniors and these window were expensive

  

  Business Response

  Date: 05/29/2024

  We are sorry for the delay in the replacement of your screens.

  The screens were ordered 5/21 and we received an estimated time of arrival for them of 6/11.

  Once we receive the screens we will reach out to you to schedule a date to come out and replace them.

  Thank you again for your business.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be one of the most unorganized, immature window vendor to do business in the **. Called twice to get a quote for windows just to be stood up twice with no call, text or show wasting my time and energy. Every time I call they say well give you a discount for the inconvenience. If I enter in a contract how do I know they wont do the same thing? After the second time I asked to speak to a supervisor just for them to hang up the phone on me three times. If they cant come for a simple appointment chances are Im going to run into bigger problems when the job commences - no thanks. Be warn they are a bunch of no integrity individuals that cannot show up for a potential job they set the expectation for. I hope a C level sees this so they can correct from the top down.

  

  Business Response

  Date: 05/20/2024

  I am sorry our company was not able to meet with you at our scheduled appointment time.

  Our company is built on doing what we say we are going to do and it looks like we did not meet our obligation here.

  Thank you for bringing this to our attention, I assure you the proper actions will be taken.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows do not fit the opening correctly. The windows were supposed to have insulation around windows to block noise and heat/air. The windows have about a 1/4 inch or larger around the windows that allows air and noise to come through the openings. The windows noise is loud and the windows pass heat and cold throught the windows. Paradise sent a County Inspector and I showed him the problems he agreed that the windows were not correctly installed. He asked if I had paid them and I said yes, he stated I should have not paid until the final inspection. Paradise sent an inspector from their office and he agreed that the windows should have insulation around the windows and volunteered to fix the windows but then called for permission and was hold not to fix them just write it down. He proposed installing spray window insulation foam, wood trim between the windows and walls, or regular fiberglass insulation. I called the office two weeks after and was told by one of the boss **** an Owner, that he would talk to the inspector and get back to me which he never did. The only person to contact me has been ***************************** to have a final inspection. She stated that it needed to be in my contract about insulation of windows.The Sells person assured me that they would have insulation around the window and it should reduce the noise level by about 90%. I can barely tell the difference from the old windows. My cousin has impact windows that block all noise from a loud street as did the impact windows I installed in my last house in ******* Bch. ******* from *********** The persons that installed the windows were 3 Cubans, a father and two sons that stated they did not speak English. But when I asked about the insulation in spanish they said there would be insulation. Upon return after a doctor *********** I and my wife saw the large areas around the window openings, which they covered with thin plastic stripping to hide the poor window fit/workmanship .

  

  Business Response

  Date: 02/16/2024

  Paradise Exteriors has worked with ******************** in order to resolve the complaint.

  Thank you.

• Initial Complaint

  Date:01/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract 10/19/23 no communication windows not ordered and no permit gotten by City Now 1/19/1924. Run around by office-out of office-no return call and lied too. Just read other complaints by others. All true . Think twice by using Paradise Exterior. You will not have a Paradise Day

  

  Business Response

  Date: 01/29/2024

  Paradise Exteriors received permit approval 1/22/23. The windows have been ordered and will provide an estimated time of arrival of the products from the manufacturer once received.

  Thank you.

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21169195
  
  I am rejecting this response because:Follow up with Paradise LLC.   Failed City of ****** inspections.   Had to pay otherwise said put Lien on property.   Did poor workmanship on window.   Was No communicate with the company.  Took over 6 months to put in window.  Three people put in windows that could not talk English.    Put in windows that were not all from the same manufacturer and never told.   No one from office new about construction of windows and no one answers my texts.   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had instillation of 26+ hurricane windows to be installed right before thanksgiving 2023. They ruined and trashed our home. The workers broke 2 of our window ledges, left our doors opened when leaving to all the outside bugs, flies when my daughter was right upstairs and could say when they were leaving. They cut our tile by the sliding door, have slash marks in our stucco, ruined our shutters, concrete mixture all over our roof, the driveway, grass, splashed and running down the house so our recent stucco and paint job of $11000 looks like c*** They have glue on all the windows and now we have to figure how to get all this c*** off. Dents and chips in the foundation paint and splatter of white stuff by one inside window that they tried to fill in a hole. My home was filled with dust as they never covered anything. I have gone through 6 filters so far for my a/c and bought a bug zapper to get out everything they let in. To date have not finished dusting, washing and cleaning our home. They left these White strips all over the house and on my furniture. I was going to throw them away when I complained and was told they were needed after inspection which no one ever said nothing to me or my husband. They also left the screens in the garage and the sliding door screens on my lanai. I have had numerous calls to their rude secretaries whom at first one named ****** said I couldnt talk to a manager then after many calls someone was sent out and took pictures and nothing was ever done or called back to take care of. After the inspection one came out to put in the strips and couldnt finish because of no ladder. The office is rude & useless. We cant get a manager to address the abundance of deficits. So screens was put back in and 1 was missing & the sliding door screens cant go in. This is the most unprofessional, and biggest mistake to bring into the new year. We have spent $40,000 for windows and will not spend a cent more to fix their workers destruction. Help

  

  Business Response

  Date: 01/25/2024

  Paradise Exteriors is scheduled for service with the customer on 2/2.

  Thank you.

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I also see  only a few to many pics that was submitted. But find this to be a start to the resolution but do not trust anything until they have been addressed. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract that states I will have screen doors installed on my 2 sliding glass doors that were installed last September, and despite repeated efforts to reach Paradise Exterior, all my request have been unanswered.

  

  Business Response

  Date: 01/18/2024

  Paradise Exteriors was able to come to a resolution with the customer.

  
  Thank you.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6+ years ago Paradise Exteriors place hurricane impact windows throughout my house. This year in October 2023 I realized the wall had a crack and upon touching it, the wall was soaked. The wall was opened and it had severe water damage, down to the frame. On a closer look at the window, it appears that on installation they window were not sealed properly and some of the caulking had separated. My insurance company came out and inspected they said the window company was at fault and they denied the claim. I called Paradise they came to my home did a water test and determined the windows to be the issue. They said they would fix it and came a second time and opened holes in all of the walls with windows to find mold! They again said they would fix the issue and called a mold remediation company to do a test, the test was positive. Paradise came out again and brought a crew of workers to formulate how to fix. After several weeks of not hearing from them I got and email basically washing their hands and refusing to fix the damages caused by their negligence at installation. Furthermore refusing to fix the holes and destruction made by them this November 2023. This company is negligent, derelict, the business owners to are abusive **********. Who engage them. My family and I are breathing in mold with all opened walls, opened by them. They are saying my labor warranty was solely for one year but this is NEGLIGENCE at installation and now.

  

  Business Response

  Date: 12/26/2023

  After reviewing the information and referring to your warranty on the contract for your windows the labor warranty was for a period of one year after installation of your products.

  Paradise Exteriors would recommend you contact your insurance provide the service to correct the issues for your home.

  Thank you.

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21013546
  
  I am rejecting this response because:

  My insurance company Citizens has denied my claim because the damage to my home was caused by Paradise Exteriors both for the negligence at installation in 2016 and the 2023 property damage (opening my walls). The ********' and their business accepted responsibility for the damage and entered my home with the 2023 verbal agreement to make my home whole and fix the damages. They visited my home 4 times before deciding the work was more than they wanted to do and bringing up some BS about a warranty which by the ways says nothing about negligent conduct on their part!!! *********************** brought ********************* and commenced demolition underneath my windows and throughout my home! They brought a mold company to take wall and air samples and paid for it. They are full of BS and menacing to their customers and **********! The ********* are predatory negligent business owners who caused damage to my property from 2016 to November 2023. My husband, my children, my pets and I are living in a home full of mold. We are two veterans suffering financial distress and health dangers because of *** and ************************
  
  Sincerely,
  
  Odileinis ******

  

  Business Response

  Date: 01/02/2024

  Paradise Exteriors stands behind the previous statement.
  
  Thank you.

  Customer Answer

  Date: 01/02/2024

  I stand with my previos statement Paradise Exteriors LLC is a predatory company and the owners and their representatives are menacing to **********!!!!!!!!! 

  They caused property damage since 2016 to my home, through negligence and in 2023 they willfully and with malicious intent caused additional property damage through demolition.

  They gained entrance to my home under a verbal promise of repair with knowledge that they would not! The company should not be allowed to take advantage of their clients and *************************** should not be licensed.

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21013546
  
  I am rejecting this response because:

  I stand with my previos statement Paradise Exteriors LLC is a predatory company and the owners and their representatives are menacing to **********!!!!!!!!! 

  They caused property damage since 2016 to my home, through negligence and in 2023 they willfully and with malicious intent caused additional property damage through demolition.

  They gained entrance to my home under a verbal promise of repair with knowledge that they would not! The company should not be allowed to take advantage of their clients and *************************** should not be licensed.

  
  
  Sincerely,
  
  Odileinis ******

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ad appear on FB saying seniors/people on disability etc can get assistance with window replacement.when I filed it Out I was contacted by Paradise Exteriors I was ripped off $750 I have the entire thing documented I cancelled The next day via text To the salesman he said ok then cashed the check anyway Please help Me recover these funds Im filing in small claims court What else can I do?They need to be reported for unethical business I was totally taken advantage Im On social security disability and the sales Person knew that It Was An awful experience and I need that money returned I was lied to And made to believe the sales Man was truStworthy Of

  

  Business Response

  Date: 11/22/2023

  Paradise Exteriors was able to come to a resolution with the customer.
  
  Thank you. 

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I cant Read the message but they returned my money

  Thank You

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on October 13, 2022. I gave a deposit of $20,000.00 with a balance of $11,500.00 to be financed upon completion. The engineer came a number of times, took pictures, measurements, **** diagrams, etc. I was promised a quick installation. I still have not gotten a date for the installation. I do NOT want my money back. I WANT the project finished. They claimed that they could not find an electrician to do the necessary electrical work for a few months. I found one in one day. Then they could not get a permit. They continue to stall. I was told that permits take 5 to 10 days to get approved. I called ************* permit ***** and was told it takes 1 day. It has been over a week since they applied for the permit. The electrical was approved, however, the windows and doors needs the contractor, (Paradise Exteriors) to contact the ************* to answer some questions. They have not for over a week. I want the job done. I am going to call the electrician to have him do the electrical work and have him charge Paradise Exteriors.

  

  Business Response

  Date: 11/01/2023

  Paradise Exteriors has received the approved permit and will provide the customer with the estimated time of arrival of the products once received from the manufacturer.

  Customer Answer

  Date: 11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************