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Business Profile

Air Conditioning Contractors

Home Pros of SWFL, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

This profile includes complaints for Home Pros of SWFL, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Pros of SWFL, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2022 I had solar panels installed on my home after having a new roof installed. I also purchased a cleaning and maintenance agreement whereby the panels would be cleaned and operation checked yearly. When I contacted the company to have them cleaned etc. they say that they have no record of my contract. I can't get any answer from the installer when I attempt to contact.

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Home pros sold me a solar system 9/28/21. We purchased a ************* to have my solar system serviced once a year. They have not been out to do so. My solar panels are not producing so I am receiving high electric bills from FPL. According to FPL my system is not producing so I am using FPL. I am unable to reach Homepros. I am financing this system with Mosiac, which I feel I should not be paying for this system if it is not working. I have uploaded my Electric bills as you can see the drop in aug-dec. also I aslo uploaded the contact and the certificate for the Complete Car for ****** that i have been paying., which again nobody has been out to service my panels.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 11/09/2021Invoice# INVXXXXXPlumber was contracted to supply 3 Toto toilets and brush nickel trip lever for one of those toilets. Plumber supplied the 3 toilets and NO trip lever. I have reached out to him by calling, texting, email, and no response. Plumber was paid in full before any products were delivered and installed. I am attaching a copy of paid invoice.

      Customer Answer

      Date: 08/19/2022

      Home Pros has not responded to me as of 08/19/2022

      Customer Answer

      Date: 02/24/2023

      Customer response taken verbally by ********************:

      This issue is resolved.

    Home Pros of SWFL, LLC is NOT a BBB Accredited Business.

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