Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ****** I placed an order for a set of personalized sheets for about $97. I reached out to them beginning on March 24 as I had yet to receive my order. I have not received a response not have i received my order.

  Business Response

  Date: 04/21/2025

  Dear *****,
  Thank you for your message, and we sincerely apologize for the delay in your order and the lack of communication you experienced. We completely understand your frustration, especially after placing your order on March 2, 2025, and not receiving timely updates.
  We have located your order and are actively processing it for shipment today. Personalized items do require a slightly longer fulfillment time, but we recognize that you should have received more frequent updates. This is not the level of service we strive to deliver.
  Please accept our sincere apologies, and thank you for bringing this to our attention. If you have any questions in the meantime, feel free to contact us directly at ************************************************************.
  Respectfully,
  Fleet Sheets

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the present time.  However, should I not receive the ordered items within 2 weeks. I will refile my complaint. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order (FS34005) on March 2nd for a curtain caddy and the primary reason of my order, a set of sheets. I received the caddy in a timely manner; however, the status of my sheets has merely showed as confirmed since March 2nd. Ive made two attempts to reach out through Fleet Sheet's website contact us form with the above information. Both times I received an email stating I would receive a reply from their team within 24 hours. Both times I have never received any further reply or information. Additionally, I located the business phone number (not displayed anywhere on their website oddly) through the BBB. I left a voicemail with the above information, again with no reply. Finally, I attempted to contact the "***** ****" who sends an email with every purchase thanking the purchaser and stating "reach out if you ever need anything." I explained all the above information and again, received no response.This issue is made worse by the fact that I am leaving the country to be stationed in ***** for three years in approximately one and a half weeks. I am seeking contact with the business. Priority shipping of the items would be acceptable; however, it is likely that due to leaving for another country that refund would be the only realistic recourse.

  Business Response

  Date: 04/22/2025

  Dear ******,
  Thank you for bringing this to our attention, and we sincerely apologize for the delay in your sheet order and the lack of communication. We fully understand how important this isespecially with your upcoming relocation to ******** were truly sorry for the frustration this has caused.
  Weve located your order (#FS34005) and confirmed that the curtain caddy shipped as expected. However, due to a system error, the sheet sets were not processed and remained in confirmed status. This also impacted our ability to receive and respond to your follow-up inquiries. We take full responsibility for this oversight.
  We have received and processed a chargeback related to your order, and you should have already received a full refund.
  This is not the experience we want our customers to have. We are actively reviewing and updating our order processing and communication systems to prevent similar issues in the future.
  We truly value your trustand your serviceand appreciate your patience. If there's anything else we can do to support you, please dont hesitate to contact us directly.
  Respectfully,
  ***** ****
  Owner, Fleet Sheets

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August, I placed an order for several items, including personalized sheets, totaling $318.34. While I received part of the order, the personalized sheets were never delivered. I later found an email informing me that the sheets were out of stock and asking me to select a different color. I responded with my choice but have since received no reply or the items.Despite multiple follow-up emails, I have received no response regarding the status of my order. This lack of communication is unacceptable. I expect to receive the product as ordered, along with an apology for the failure to address my concerns and provide the items I paid for.

  Business Response

  Date: 12/17/2024

  Dear Valued Customer,
  
  The item missing from your original order was processed for embroidery and your order shipped. I am very sorry for the delay, poor communication, and any inconvenience. We have no good excuse for missing your follow-up emails and not responding quickly. We did receive your confirmation that your items were delivered and we hope they met your expectations. Please don't hesitate to reach out if you have any other questions or if there is anything else we can do.

  Best regards,

  ***** ****
  Fleet Sheets Support
  ************************************************************

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2024, I ordered the following items from Fleet Sheets: Polartec Microfleece Blanket, Locker Door Caddy, Rack Curtain Liner. Quick Dry Microfiber Towel, Luxury Sheet Set (includes 3 items), Luxury Bamboo Mattress Topper, Rack Curtain Caddy. The total came to $356.11 which included $5/item personalized embroidery. On June 10, 2024, I received an email indicating that all items had been delivered to the gift recipient. The recipient confirmed that the items had been delivered EXCEPT the Rack Curtain Liner ($50 which included embroidery). However, FS charged my credit card for ALL the items. Subsequently, I reached out to FS 2-3 times via their online customer service portal. Additionally, I called their telephone # and left a message about the problem. To date, I have not heard from FS. I was pleased with the speed of the delivery. HOWEVER, I am very disappointed in their lack of customer service and being charged for an item that they did not send. I would like a REFUND of $50 for the undelivered item.

  Business Response

  Date: 08/19/2024

  Dear *******,
  Thank you for reaching out to us through the Better Business Bureau. We truly apologize for the mix-up and the frustration it caused. At Fleet Sheets, we aim to provide a seamless customer experience, and its clear we fell short in your case.
  Upon reviewing your complaint, we discovered that the missing item was indeed in stock but unfortunately was not included due to an oversight by our quality control team. We deeply regret this mistake and have since implemented additional checks to ensure this does not happen again.
  Regarding the communication issues, there is no excuse for the delay in our responses. We are taking steps to improve our customer service response times to ensure that any future concerns are addressed promptly and efficiently.
  Heres what we can do to resolve your current situation:
  -Our records indicate that a chargeback for the missing item was processed. Could you please confirm:
    -Did you initiate a chargeback with your bank for the disputed item?
    -Have you received a refund of $50.00 to your original payment method?
  If you have not received this refund, we will ensure it is processed immediately and will investigate the discrepancy with your bank to prevent future issues.
  Thank you for your patience and understanding. If theres anything more we can do or if you have further feedback, please dont hesitate to contact me directly at *******************************.
  
  Sincerely,
  
  *******************
  Customer Service Manager
  **********************
  
  

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  I appreciate Fleet Sheet's response, commitment to improving its customer service, and refund of $50.00 to my original payment method.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction, November 15, 2023. I order the Luxury Bamboo Mattress Topper, Luxury Sheet Set and the Rack Curtain Caddy. I got a confirmation email and a shipment email. When the shipment is tracked, it says the label was created but the package is not in the system. I have sent several emails, ******** messages and I have tried calling and left messages. If the order is not going to ship, then just refund the money.

  Business Response

  Date: 04/16/2024

  Hello,
  
  We are pleased to inform you that your order has been shipped. We sincerely apologize for the delay and any inconvenience caused by our communication issues. We appreciate your patience and continued support during this time.

  Should you have any further questions or require additional assistance, please feel free to contact us directly.
  

  Thank you for your understanding.

  Customer Answer

  Date: 04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on December 5, 2023 order #FS27476. Received partial order. Was told items were back ordered. Last email from them was on 1/30/2024 stating items should be shipped next day. Have not received items nor a response to emails seeking update.

  Business Response

  Date: 02/29/2024

  Dear ******,

  We want to extend our sincerest apologies for the inconvenience and frustration you experienced with our services. We pride ourselves on upholding the highest standards of customer satisfaction and it's clear in this instance, we fell short. Thank you for bringing this matter to our attention and for allowing us the chance to rectify it.

  We are pleased to inform you that, according to our records, your issue has been fully resolved as of February 22, 2024. We are committed to learning from our mistakes and continuously improving our customer service standards. Your satisfaction is our top priority, and we hope we have restored your confidence.

  Should you have any more concerns or require further assistance, please do not hesitate to contact us directly. We are here to help and look forward to serving you better in the future.

   We value your business and hope to continue having the opportunity to serve you.

  Sincerely,

  *******************
  Fleet Sheets

  Customer Answer

  Date: 03/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20th, 2023, I ordered four items from this company, with 3 of them to be embroidered. I got the confirmation email saying, "Thank you for your purchase; your order number is FS23478. Your items will ship in 5-8 business days. We will send you another email as soon as your order is shipped". Since then, I have received ONE email about the mattress topper, which was to be shipped soon. I received this item on March 1st, 2023. Since then, 43 days have passed with no emails or packages. I have emailed their support email numerous times, messaged them on ********* and attempted contact with no response. I am deploying very soon and I am HIGHLY disappointed with this company and its service. I paid $292.53 to receive only one item... I will never order from them again and will warn others against doing so. They continuously ignore emails and do not track their "contact us" inbox on their website, and there are no phone numbers to call. I genuinely do not know how they are still in business, and they call themselves "veteran-owened". Despicable.

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, I used this company on two occasions. This company provides a product to a very niche market and only applies to active duty military personnel. Through my research I found no other comparable businesses. My first order was late September early October of 2022 and I paid an additional fee for 2 day shipping. The product was a bundle (sheets and mattress topper), and labeled as in stock ready to ship on the website. The product was not shipped until the 5th business day and it was a partial shipment. I received the sheets only and when I contacted the company they said that there were warehouse issues with the mattress topper. After contacting the company and explaining that I paid for 2 day shipping on all products as advertised on their website, I didnt receive any refund on shipping. I then contacted them and asked for a refund on the mattress topper in which they stopped all communication. I left for deployment with no resolution and 3 months later, a week before I returned home from deployment, the mattress topper was delivered. As a Submariner, I have few options for comfortable and easy to use sheets. With much reluctance I decided to order a second sheet set from this company. They couldnt possibly mess up a simple order of just sheets. Unfortunately, they sent me the wrong size and when I contacted them to correct the error there is no response. Please do not support this company as I have. They are s******* over hard working Military Personne.

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Fleet sheets 12/2/2022 in the amount of $202.77. I still have not received shipping confirmation on my order. They quit answering emails and the phone number listed goes to voicemail. No one will return my call. At this point I just want a FULL refund. This order was placed so my son could sleep comfortably on a ship miles away from home while he is serving our Country and Im still waiting. I could have had one custom made by someone else at this point. I just want a refund and to NEVER deal with fleet sheets again.

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 1, 2023 I ordered a set of sheets, a curtain caddy, and mattress topper. With Tax and shipping the total was $222.54. It is now Feb 19th. I have called 3 times and left messages with no return call, I have emailed 3 times, I have reached out on ******** messenger and Instagram Chat to their company and have gotten zero response. Their website says it will ship in 72 hours, as of right now it has not shipped. I have just put in a dispute with my credit card. Buyer beware!