ComplaintsforJiffyshirts.com

• Initial Complaint

  07/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order that totaled just under $1000 I am missing almost $100 worth of transfers. This was my first time ordering from the company. When I realized I was missing 35 transfers I filled the information out online like they suggest. Indicated 24 business hours for a response. 8 days later still waiting on a response. I have followed up to my email and still nothing. They need to refund or send my DTF prints.I am very frustrated that they have not gotten back to me with a resolution. All I want is the transfers that were not sent are sent or you refund the money of the missing transfers.What DTFs I Did get seemed decent quality.

  Business response

  07/31/2024

  ****** reported that some items were missing from her order, we shipped out replacements free of charge.

  The replacements are listed as delivered yesterday and we have followed up with ****** to confirm they were received.  We have not yet heard back from her.

  We do apologize for the disappointment with this order.

  Please let us know if there is anything else we can do to assist.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered DTF prints on July 10, 2024 and they never showed up. Filed a claim with *** who then issued a claim to *****. *** submitted a claim with ***** on July 19th about the lost package but have not received anything in return or any kind of response. There is also no way to contact them on their website other than submitting the claim.

  Business response

  07/29/2024

  *********** reached out to us as his order was lost in transit.  A replacement was shipped free of charge and is now listed as delivered Friday, July 26th.

  We have followed up with *********** to confirm the receipt of the lost package and have not heard back from him.

  We do apologize for the disappointment with this order.

  Please let us know if there are still any outstanding issues with this order, we are happy to assist.

  Have a wonderful day!

• Initial Complaint

  07/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased 88 DTF transfers to put on shirts and the company indicated that they were slipped and provided shipping information, however when they arrived the product was not in the box. I have made several attempts to contact the company and file disputes and have received no communication from them whatsoever.

  Business response

  07/29/2024

  ****** reached out to notify us of items missing from her order.

  Replacements were shipped out free of charge, *** reports the replacements were delivered Thursday, July 25th.

  We have followed up with ****** on the delivery and have not heard back from her.

  Please let us know if there is anything else we can do to assist.

  We do apologize for any inconvenience caused but the original missing items.

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The service all around lately from Jiffy the last month-two has been completely ridiculous. It is almost every order I place, there is an issue. I placed an order on Monday, July 16, and paid for rush shipping to have the order be delivered by Wednesday, July 17.I received an email Tuesday, July 16 that there was a shipping delay and it would not be delivered until Thursday, July 18. I immediately utilized the chat and inquired and the representative assured me that it would still be delivered by Wednesday, July 17.It is now July 17, I received another email that there is a delay and the order is not coming till Friday, July 19, which is just not acceptable. I utilized the chat and spoke with ****** who is just unprofessional and was making snarky comments. While yes he refunded me $10.00, I still am not happy with the service. I run a small business, my order needs to be completed by Friday and now my shirts aren't even coming till Friday.I don't know if ***** took too much on at once but, they were previously my favorite supplier to order from and they're starting to become my least favorite.

  Business response

  07/19/2024

  Hello Mykkallinn,
  
  We are following up as our carrier shows your order has now been delivered on the delivery estimates provided. 
  
  If this is not the case, please let us know so we can action this as quickly as possible.
  
  Due to a storm and resulting power outage, your order was reassigned to a different warehouse, we sincerely apologize for any concern caused by the lack of a transit number for one of your packages, we do understand the frustration that *** have caused.
  
  A refund of $10 was also applied to your order for your troubles.  
  
  While we do our absolute best to give you the most accurate expectations in regard to delivery dates, please keep in mind the delivery date provided at checkout is the earliest possible delivery date. This includes when the fastest shipping method is selected.  We do not offer guaranteed delivery dates.
  
  We noticed you recently contacted us about the sizes of transfers received on two separate orders as well. After testing this issue, we have confirmed that the default dimensions were left on those images once the file was uploaded to our site. You did not update the sizes to your requirements before completing the checkout process.  We kindly request that you carefully review your entire cart, including the measurements for transfers, before placing your orders, as all Jiffy Transfers are final sale.  Compensation for these transfers has been provided. 
  
  Thank you for your understanding. 
  
  Should you have any additional questions or concerns, please reach out; we are always happy to help you.
  
  Have a wonderful day!

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi I did a Dtf first order ********* on Tuesday 9 of July 2024 and it was suppose to be delivered on 10 lastest on the 2 order ********* 11 of July left email messages try to do a live chat and no response very disappointed needed these orders for the lastest Friday the 12 of July 2024 after that there is no use for them will like my money back I will aprciate full refund of both orders $ ****** thank you

  Business response

  07/17/2024

  Hello Francisco,
   
  I hope you are having a great morning so far!
   
  To confirm, a full refund has been issued for both of your lost orders.  Please allow several days for this to appear on your method of payment. 
   
  I am very sorry you did not receive your packages, we trust our packages will be delivered as scheduled as we take pride in our ******************** We do all we can to get your items picked, packed and shipped as quickly as possible.
   
  Should the original packages ever turn up, you are welcome to keep or donate the items.
   
  Please let me know if I can be of any further assistance, and have a wonderful day.
  
  Order ********* and *********

  Customer response

  07/18/2024

   
  

  Hi my name is ********************************* thank you ***** gave me the full refund I appreciate it got my money back

  
  

   
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 2 shipments of DTF prints, one in which was a "buy it again" option on their website. The first time I bought this one, the colors were right. The second time, a larger order, the colors were way off. I send several emails requesting refunds and no reply. The second shipment was another very large order using the same color codes as many other orders and the color came back all black. Again, tried to reach customer service several times, no response. This is all adding up to over $300 and I still need the prints. I am looking for a refund at this point as I have had to go to another company for the prints since I am not hearing back from them for replacements. Honestly, I have worked with this company a lot and recently have been having many issues.

  Business response

  07/08/2024

  Hi ********,

  We do apologize for the delay responding to your order inquiries, we are experiencing higher than normal volumes at this time.  As we are working hard to get back to all our customers as quickly as possible we do appreciate your patience!

  To confirm, your two recent orders have been refunded.  The first order, that was received in black font has been refunded to your method of payment.

  Regarding your second order, as replacements were shipped and were received in the correct color, a refund has been issued for that order in store credit.  This does not expire and can be used at any time by ticking the "Use Store Credit" box at checkout.

  Please keep in mind for any future orders that an exact color match is not always possible with DTF printing, please order all of the transfers you need in one order whenever possible. 

  We offer a sincere apology for any disappointment with these two recent orders and trust that everything has been resolved to your satisfaction, but please let us know if that is not the case.

  Have a wonderful day!

• Initial Complaint

  07/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed a $200+ order last week of shirts and DTFs from your company. When I received my order they only printed and shipped 18 of my 48 prints and I was also missing all of the apparel attached to the order! I have filed a missing order complaint as well as emailed them every day since the delivery trying to get a hold of someone to fix this mistake. This isnt just a few dollars. This is $150 worth of DTFs and $55 worth of apparel that the company is not taking responsibility for and ignoring my emails. Selling product and not delivering is theft. Something needs to be done!! I am out a lot of money!

  Business response

  07/09/2024

  Hello ******,
  

  To confirm,
   
  A refund has been issued for the missing transfers on order *********.  Please allow several days for this refund of $84.87 to appear on your method of payment.
   
  For order *********, we have refunded the $4.50 precut fee as well as provided an additional $4.50 as compensation for the cutting you needed to do with those transfers. 
   
  For order *********, we have emailed you a link to create a return for any unwanted items from this order.  We will then provide you with a pre-paid return shipping label to have the items returned. Please let us know when the return has been created and we will happily expedite the refund.
   
  We hope that clears everything up with your recent orders and we do apologize again for the disappointment.

  Please let us know if there is anything else we can do to assist and have a great day! 

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased $52.65 *** from jiffy wholesale on June 7th I received a *** tracking number that said a label was created but the package was not given to *** it has been 10 days and I reached out 3 times with no response I either need the *** or a refund

  Business response

  06/21/2024

  Hi *****,

  We apologize the original order was not scanned in with our carrier and delivered. In checking we do see we have communicated with you, and a replacement order was shipped and marked delivered under the following. UPS 1ZG8F2970309325471 Delivered On Friday, June 21 at 5:26 P.M. See Delivery Photo available on link *************************************************************************************************

  Please let us know if there is anything wrong with this order or if was not received.

  Have a nice day.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered dtf from jiffyshirts as I have done previously without provlem. When my order was delivered, 90% of the order was missing. I filled 2 claims with the company and have yet to be contacted.I just want the rest of my order asap.

  Business response

  06/13/2024

  Hi ****,
  
  We apologize your original package was damaged in transit, and items were missing. To confirm, we have replied by email, and a replacement order has been issued for you. In checking the package has been requested to be held for pick up. We will continue to monitor this and follow up to ensure this arrives.

  Have a nice day.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I order 5 men ombre tshirts on April 23rd...I recieved the wrong product instead of men tshirts I recieved baby onesies. I email them and no response. They stated they have a chat to speak to someone but they don't. I needed that for a event . They aslo don't have a number to reach their costumer service. I would like a refund .

  Business response

  04/27/2024

  Hi ****,

  We are very sorry for the delay in getting to your claim, I assure you this is not intentional and we are working as quickly as possible to address every email. I also apologize the warehouse sent the incorrect items, we certainly understand how frustrating this must be!

  A full refund has been issued, kindly allow a bit of time for the funds to be posted back to your payment method. Please donate the incorrect items to someone in need, or to a local charity of your choice. 

  Again, ****, we apologize for the delayed reply. We are experiencing a higher than normal volume of inquiries and understand that is inconvenient!

  Please let us know if there is anything else we can assist you with.

  Have a wonderful day!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩