ComplaintsforBeall's, Inc.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Attached find copies of Sept., Oct., Nov. and Dec. 2021 statements from Bealls Department Stores, Inc. plus 4 pages showing Wells Fargo Account Activity. Note that the Sept. 2021 statement shows an $18.03 credit. I received a check in that amount and cashed it. My problem is that I also have a Bealls Outlet account and I pay both Bealls accounts online with Wells Fargo Bill Pay. When I received the Oct. statement from BealIs Dept. Stores, Inc. i made the mistake of paying $16.37 online to Bealls Outlet. Subsequently, my November Bealls Dept Store statement showed not only $16.37 as a previous balance, but added in a LATE FEE of $16.37 plus a MINIMUM INTEREST CHARGE OF $1.00 showing a BALANCE DUE of $33.74. I paid that amount on December 19 but the payment did not show on the Dec, 2021 statement. It now showed a previous balance of $33.74 plus a LATE FEE OF $33.74 plus a $1.00 MINIMUM SERVICE CHARGE giving a BALANCE DUE of $68.48. When I received that statement on January 3rd, I called Customer Service, but was not able to get this resolved so I told the Rep to close the account. Although the statement said $68.48 the Rep told me I now owed $68.95 which I paid right then giving my bank routing number authorizing direct payment from my checking account.I have now overpaid $85.32 on this account. That would be the $68.95 and the additional $16.37 billed on the Nov. statement. The worst is this shows up on my credit report as 30 days late and my credit rating went from 809 to 729. PLEASE HELP ME

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2022/01/25) */ Thank you for contacting Bealls corporate regarding your credit card account. Comenity Bank owns and administrates our credit card accounts and unfortunately, we are not able to make any changes on your behalf. If you have not spoken with their credit card customer service team at XXX-XXX-XXXX, we advise you to do so as they are the only ones that can make the decisions. We are hopeful explaining the situation to them and disputing the error in payments between accounts will help to resolve the derogatory mark on your credit. We will provide the insight to our support team to see if we can have them reconsider any decisions made but need your partnership as well to act on your own behalf. Kind Regards, Bealls Customer Care Consumer Response /* (3000, 7, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bealls Dept Stores, Inc. is in error. If they actually looked over their statements I attached, they would see that the only purchase I made from October through January was $16.37. They doubled and redoubled that amount on each subsequent statement until I closed the account in January having paid $102.69 for my $16.37 purchase plus $1.00 late charge. (I paid $33,74 + $68.95 = $102.69 altogether to clear this account.) Yes, I inadvertently paid Bealls Outlet the $16.37 instead of Bealls Dept. Stores, Inc. (that payment shows on my bank statement also attached). I admit I was in error and I owed the $1.00 late charge. However, their subsequent billings (see my statements) show they doubled the $16.37 to $32.74, added another $1.00 late charge, and then never showing receipt of the $33.74 I paid (see my bank statement attached), they doubled the $33.74 to $67.48 and added another $1.00 late charge showing $68.48 on the January statement. Customer Service did not help when I called, and so I closed the account. Even then, they charged an additional 47 cents so I paid $68.95 to close this account. I was never late paying this account, and I am amazed they are not resolving this and they felt they had to send a report to the credit report company. I want a refund of $85.32 - that is the money I paid of $102.69 minus the $16.37 plus $1.00 Iate charge = $85.32, that I mentioned above for the overpayments I made. And I'd like them to send an apology for their errors to my credit report company. Business Response /* (4000, 9, 2022/02/01) */ We have received a response from Comenity Bank concerning this matter. Statement and payment processing is not manual and has no human review. The payment is processed to the account number referenced in the bill pay by the cardholder without manipulation by the credit provider; Comenity Bank. Unfortunately the time to resolve extended past 30 days which resulted in the negative credit report. Because of these factors, Comenity does not claim fault to render a change and no adjustments will be made to the account since the incorrect account number was provided to the online bill pay. They required the cardholder to match payment to the billing statements and with or without a balance. We do apologize that we were unable to influence a change in their decision. If you are not satisfied with their decision, please escalate to Comenity Bank for the Bealls credit card since Bealls Inc. does not own the credit card account, its debt, fees assessed or rights to change a Comenity credit report. Thank you and we do apologize that interceding on your behalf did not result in the desired resolution. Bealls Corporate Customer Care

• Initial Complaint

  01/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased some toddler shoes and a infant onesie on 01/03/2022. The order number is XXXXXXXX. I received the onesie no problem . They were shipping from different stores the shoes were shipping from Vero location but now I have called about my son flip flops and been getting the run around. I've called corporate the phone ring and disconnected. They are telling me to wait 5-7 days and if the item don't show up they will refund me in 10 days . No I don't think so . They have lied about shipping the item it still says ready to go. Everyday a different date. This is unprofessional and I will never shop again with Bealls outlet again

  Business response

  02/11/2022

  Business Response /* (1000, 7, 2022/01/25) */ Good day Ms. ******, We appreciate your inquiry and allowing us an opportunity to look into this further. On occasion, FedEx may scan a package as delivered and still have it on the truck. We show the orders were both delivered on 1/4 for the Onesie and 1/7 for the flip flops through tracking number ********************. If the flip flops never arrived from then to now, we send an affidavit to for that package so we may further investigate with FedEx without delaying a refund. Once we receive your reply if the shoes ever delivered, we can initiate the refund. Please advise if they arrived. Per tracking, the package was left on the front porch. Or, in some cases, they misdelivered to a neighbor's home. In any case, please let us know and we will go from there.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought 2 pairs of wheeled shoes and never sent me, the charge on my credit card on November 25, I'm trying to talk to someone or send them a message but they don't have a customer service phone number. The price is $102

  Business response

  02/11/2022

  Business Response /* (1000, 10, 2022/01/25) */ Thank you for your inquiry. Can you please provide an order number associated with the item you are seeking? We are unable to find a purchase record by your first and last name. Our online stores are BeallsFlorida.com, BeallsOutlet.com, BurkesOutlet.com and HomeCentric.com. Please verify that you did business with one of our stores. We would be happy to assist you or you may call our customer service phone number at 800-569-9038 for Bealls or 800-683-8655 for the Outlet store Monday - Saturday, 9a-6p, Sunday, 10a-5p EST.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a store credit card with Burke's outlet I sometimes pay my bill early. I payed December bill on November 18,2021 I payed the card off. So I went to the store on December 11,2021 and I purchased a balance of (99.07) but the issue is they charged me twice in a one month cycle. I told them that December bill should have been for January 11, and they by law cannot charge two bills in one month for December because I was alrighted charged a bill in December but it was so small I payed the balance off in November 18,2021. But I told them regardless the second bill I made in December was not billed legal you have (30 days for your billing cycles which the December21,2021 bill should have been cycled and charged in January 11,2022)! This is illegal and a type of fraud 🤥 and false billing. I talked too (2- representative's and a supervisor that refused to correct the ðŸ'µ it's it's illegal I told them and against the law no company can charge you two bills in the same month even if I payed the December bill early. I told them every credit ðŸ'³ card company and companies knows no one can change before the (30 days) I am a good paying customer) but these businessess have gotten out of hands with the law and congress. Something has and Needs and gotta be done!!! It's too many! Illegal dealing's and crimes in America from businesses and all manor of businesses illegal dealing's price gouging and just plains ( frauds illegal dealing's of all sort's and frauds scamming customer's and other sort's of illegaling and 🤥 lies cheating's all kinds of trickery and ðŸâ'?¿ dealing's. They refuse to correct the bill ðŸ'µ I talked and talked too them!!? I know this businesses and the commeniy bank's all if them all over the ðŸÅ'Ž world needs to be! Invesagated and you and whoever invesgate them will gonna be in great! Shock!!! You and your family 🏡 and families and all be blessed this day and by the lord ðŸâ'¢Â will plans the Jesus Christ ðŸâ'¢ÂÃ°Å¸'â'? loving blessed birthday. And our loving God ðŸâ'¢Â bless.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/28) */ Thank you for letting our Burkes Outlet corporate office know of the experience with your Burkes Outlet credit card administrated and owned by Comenity Bank. We have a limited view of your account information to assist our guests. Based on the information available to us, your account bills roughly on the 10th or 11th of each month. Over the last 3 billing cycles where you had an account balance, it billed on July 11, November 10 and most recently December 11. Please be assured they are only billing your account once per month as their system will only allow the statement to generate during your assigned statement billing cycle. Currently, your account reflects your most recent purchase as you've stated in your complaint above. We hope this information is helpful to you with confirmation that the information verified that billing is only occurring once monthly during your statement billing cycle. We hope you have a happy holiday as well! Burkes Outlet Customer Care Business Response /* (1000, 7, 2021/12/28) */ One additional for you in addition to our response just submitted. It appears you may have escalated your concerns to Comenity bank in early November regarding your account balance. As such, they sent a copy of billing statement to you "statement copy for escalation purposes only" per the notes referenced on the account on November 3, 2021. This may have been in response to another inquiry made to their customer care center. Nonetheless, it was a statement copy; not an additional billing.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid off my balance on June 2 2021 and they are still charging me interest fees and late fees. I am attaching the invoice showing the balance paid, and them charging me interest fees. Since June the balance has increased to $75. We HAVE NOT used this card in over a year. They are being fraudulent in charging incorrect fees. They are also reporting negatively to the credit bureaus From June 2021- Present. I want my account closed out with a zero balance and the credit report filings deleted. My next step if this does not get resolved will be to an attorney, and based on the other complaints filed, this is a recurring issue with this company, so it could turn into a class action law suit. I asked them to review my account to issue me a credit and they declined.

  Business response

  12/20/2021

  Business Response /* (1000, 6, 2021/12/02) */ Good day Mr. ******, Thank you for your inquiry. We sincerely apologize for the experience you are having with the account. At Bealls corporate office, we have the ability to review transactions that occur on the Bealls credit card account. Unfortunately, we do not have the ability or empowerment to make credit decisions or financial adjustments on behalf of Comenity Bank who owns and administrates the Bealls credit card accounts. We suggest that you redirect a new BBB inquiry directly to Comenity Bank regarding your complaint. In our system, we can see minimal detail of your credit account to which they allow. What we see is a balance of fees resulting from "residual interest" due to carrying a balance on the account up through June when the revolving balance was paid off. In March 2021, Comenity changed the terms of the credit accounts to charge accrued interest on balances carried one month to the next. The balance remaining on your account after you paid it off in June was less than $2.00. This interest is charged for the grace period used prior to paying off the account. Comenity will systemically charge late fees and finance charges for unpaid balances that are not resolved timely for each billing period. As a consumer, you have the right to dispute your balance, however, we want you to be aware of the change in terms, the timing of the unresolved balance which led to the compounded fees. Please direct a case to Comenity Bank for further review. We will contact them to advise of your complaint to Bealls as well. Thank you, Bealls Corporate Credit Support

• Initial Complaint

  11/15/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  11/12/21 Purchase amount $216 I made a huge purchase the lady who worked at the register nicolette told me I could bring in my reciept and tbe store would issue me 10 percent back in either a store credit or back on my master card. I'm in the store here on Monday and Tanya said no I can't do that because I would need to return all purchases and then rebuy. I explained that I live 40 minutes away and nicole said to bring in receipt and they will honor the 10 percent off...they did not seem to help or care...I recommened that they just do a refund on the products that added up to $20 and just give me a store credit for the gift card so I could use in store on my purchases today they said they cant without the products for a return. I mentioned mentioned them several times that I don't want to return I just want a store credit

  Business response

  12/09/2021

  Business Response /* (1000, 10, 2021/12/06) */ Thank you for contacting Bealls Outlet Customer Care. We sincerely apologize for the unpleasant experience you experienced related to this matter. Your concern was immediately shared with the corporate leadership for review and to have addressed and resolved satisfactorily. As resolution, we have completed a price adjustment refund for $20.64 on 11/18/21 to your account for the 10% MORE rewards discount. Bealls Outlet discontinued the Friday Club program September 27. Mondays are now the MORE rewards 10% discount day for all rewards members. At Bealls Outlet, we do our best to ensure our guest's satisfaction. As a token of our apology and for your loyalty, we have added an additional MORE rewards coupon for $20 on 11/16/21 that is valid until 1/15/21. We truly appreciate your business, value you as our loyal guest and hope that you will continue to enjoy shopping with us. Thank you for giving us the opportunity to resolve this matter. We look forward to exceeding your expectations in the future. Kind Regards, Customer Care Consumer Response /* (2000, 12, 2021/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩