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ComplaintsforBeall's, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have made 3 purchases in the last year all of which the cashiers have told me they cannot find me in their system to apply points. I have my telephone number and information registered for many years. Most recent stores are: ************** two times and ***** once. Purchases total ******Business response
07/26/2024
We have found that the guest is not registered with our reward program.We have searched with the guests name and the phone number. We have also tried to reach **************** and left a voicemail to contact us at the earliest convenient time.
Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
In the past 2-3 weeks, I received two different Bealls credit cards. I tried to set up my account on-line, however, it wouldn't recognize the log on or password I had set up. On July 7th I called the number on the back of the card and they confirmed that credit card was valid and activated. However, after several attempts, I was locked out of my account, so the representative told me I would have to wait until today to try and get into my account. Once again today, i tried logging into my account with the log on and password I originally set up. Once again, it didn't recognize my information. So once again, I called Bealls and told them I needed help getting into my account.Once again they confirmed that they could see my account and that I was locked out of it for 7-10 business days! Seriously??? This is insane. I requested to talked to a technical support person that could help me with my account and the person said there wasn't anyone that I would have to wait 7 -10 business days. This is the craziest thing I have ever heard of. I preceded to tell her, once I get into my account, I will pay it off and never use a Bealls card again. I've never had such a difficult time setting up my account online and then not being able to get into the account.This is the most ridiculous thing I've ever heard of. I would not recommend opening any Bealls credit card account. I think the issue is probably because of how they set up my account in the store when they offered me the credit application. They were having issues then and I feel that's why I can't see to get my account set up online. I am totally frustrated with all the time I have wasted with this credit card company.Business response
07/12/2024
This complaint was sent to the wrong company. Please send the complaint to Comenity Bank that administrates the Bealls credit card for further assistance.Customer response
07/15/2024
I did receive a call from ***** at Bealls corporate office and she explained that they are trying to get the bank to give me access to my account. I never received a call from anyone at the bank. On Monday, July 15th, I called the Bealls corporate office and they said I should have access to the Bealls Florida credit card. However, ***** told me to use the regular Bealls outlet card because that's where the charges from the store are on. I was able to get into the Bealls Florida account, but I still can't get into the Bealls Outlet credit card account where the charges are posted.
This is very frustrating because I'm getting nothing but the run around from the corporate office. They assured me I would not be charged for any late charges, however that doesn't do me any good if I can't have access to the account where the charges are posted.
Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Yesterday I placed an order with Bealls store in *******. Theyve sent me emails it was a fairly large order. Usually ordering online I get an immediate email receipt. But *** received no receipt for my order. Im concerned. Can you help?I cant tell you the amount as I didnt get a receipt but it was around ****** also there was no info about returns if needed which might accompany a receipt. Very strange all I have is a screen shot I took of my purchase. Its not enough. I want a receipt! I think this lack of receipt is irresponsible.Business response
07/02/2024
After further review it is confirmed that an email confirmation for your order was sent on 06/19/24 at 6:03PM CST and opened on 06/23/24. If you still have any questions or concerns, please feel free to contact our guest services line at ************. An agent will be more than happy to assist you.Customer response
07/03/2024
Complaint: 21876353
I am rejecting this response because: I expect a receipt immediately so I can determine any mistakes etc I never received a receipt. I received numerous ads however. I never received a receipt with order number or details. Its only in the box when the order came. I have no way of knowing if these were in fact the prices I thought I was paying. It could be. I just have nothing to refer to. This is not good business. I dont get this kind of treatment from anywhere I buy merchandise. A woman called leaving a message. She said nothing about my receipt. She only asked if I had received my package. She said it had been sent. Did I receive it(?) no mention of emailed receipts. Which I never received.it was 3 packages arriving in different days.
Sincerely,
***************************Business response
07/10/2024
Hi ******,
We are elevating this to our loss prevention department for further review and resolution.
Someone in that department will reach out to you in the next 3-5 business days.Customer response
07/10/2024
Complaint: 21876353
I am rejecting this response because:. Just forget about it. This was a complaint that I didnt receive a receipt. They dont even understand.
Sincerely,
***************************Initial Complaint
06/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 6/10/24 me and my family member went to our local bealls outlet and while shopping I was approached by 3 police officers and they grabbed me by my arms lead me out of store and when I asked why and what was going on they informed me that the store employees claimed I was stealing they then searched me and my purse and said they have trespassed you so don't cone back I said but I didn't steal and you checked me I don't have any merchandise how can you treat someone like that the police officer then says ma'am they don't want you back in store and so I left. This was so embarrassing the store was full of ppl that I know my grandson was with me so the humiliation and embarrassment I can't describe in wordsBusiness response
06/21/2024
We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.Customer response
06/24/2024
Complaint: 21848131
I am rejecting this response because: I feel like they aren't taking this serious. This incident embarrassed me in front of family and friends along with a store full of my hometown residents falsely accused me with no evidence and trespassed me from that store and they respond with they will escalate the concern. This makes me furious I don't want to speak to anyone from that store because my complaint is about that specific store and the employees. ***** do better ...
Sincerely,
***********************Initial Complaint
04/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called bealls customer service to ask if they would wave late fess If I paid my balance in full. They connected me to collections ***** I spoke to them on 4/3/24. Her name was ***************************** at # ************. She said if I paid my balance in full of ****** she could remove the ****** late fee. I had already set up an auto pay for ***** for 4/4 so she split that and I paid ***** over the phone with her. I asked several times if the 150 late fees would be waved and that it would bring my balance to 0 zero. She said yes that it would. When I checked my account nothing was taken off and I still owed the 150. So I called again the bealls customer service on 4/12 and told them what happen. I was told the would review it and listen to the phone call then make a determination. That # was ************. And my balance was down to 117. I called same customer service # today. And was told they could only remove 1 late fee. They told me that since the collections **** were the ones who said they could take the 150 late fees off I would need to call them. So they connected me to that ***** The lady I spoke to today said **** could not wave any fees. When I asked what about what I was told on 4/3 and they said they could not remove any late fees. I asked what about what ***************************** told me on 4/3 that she could. I was told they could not. I asked if there was any documentation from that call and was told no. I asked if I could speak to her and they said no I could not. So I was lied to by this person. Told she could wave all the late fees I paid the balance she told me I had to and the 150 late fees were not removed. If they did listen to the phone convo they woud have heard her tell me that. So I was either lied to or this lady did not have the authority to remove my late fees even though she said she would and could. This is not right and I was lied to and mislead u did what they asked abd paid my bill the did not do what their employee promised I am in the right hereBusiness response
05/03/2024
In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity BankInitial Complaint
04/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I placed an order for 3 items the one I want a refund for is a white pair of capris. I called to ask for a free shipping label to send them back since they are so thin you can see thru them, I am a senior lady and very modest so I want to send them back. customer service was very rude and said i have to pay to send them back which i don't think i should pay for something that is inferior. I want the item taken off of my bealls card. I do not drive so I cannot take them back to the local Bealls. I am a lady of 91 yrs old and shop online only.Business response
04/24/2024
Bealls has attempted to contact ************ by phone without success. We will attempt to reach out to ************ by email to obtain the order information so we may resolve with ************.Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to bealls in ********* fl on 04/02/24 guessing they close @ 9:30 on weekdays I thought they close at 9:30 ! Its 9pm and so I called and the lady got smart mouth with me and stated is it the Friday night and hung up the phone so I called her back and stated so you hung up on me I will be filling a complaint ! She really dont need to be working for bealls or in customer service with that attitude and demeanor ! Apparently she dislike her life and her job to act in that manner!Business response
04/18/2024
We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to the *********** ** location. My child was stalked by the associate ******. I didnt think anything of it and just decided to continue you on with what originally came in to purchase. We went to home goods section and purchased a mattress cover primarily and another item. However when we get up to the front to pay, ****** says wheres the hard tag I said it wasnt one on it and its one back there completely open, why? Doesnt it supposed to be? He said yes its bc some people put other things in it to steal. So I said, do you want to open it and check? He said no its on camera anyways. This really didnt sit well with me after I completely my purchase I didnt really make it to the parking lot and decided Ill just get a refund. ****** gets on the Walkman saying this customer wants a refund bc she got an item without a hard tag on it and says its an open one back there This was the 2nd time he directly states he thinks Im stealing. The first moment me and my child walked in was confirmation that he immediately racially profiled us as thieves. I paid for my items with my debit card and gave my rewards number. Not only that I hold a store credit card and as well with this company. I reached out and filed a complaint and didnt receive a response at all from corporate to rectify this.Business response
04/04/2024
We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 days.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1. I applied for a card around Christmas for the discount. It took 25 minutes as the woman was older and confused. I got the card and my name was spelled completely wrong 2. I couldnt register for an account online to pay the card off. It kept me in a loop and said to call 3. I made an online payment to rectify not being able to pay online. The payment never posted 4. I called once I realized it hadnt posted and paid on the phone and was told late fees would be waived 5. Only half the late fees were waived so unknowingly I carried a balance forward that further increased late fee charges 6. While trying to investigate why I had a balance I was continually kicked out of the website browser unable to get around the statement balances from 1 month to the next. Logging on requires a code to your email as the site says they cannot text it. This requires you to open your email in a separate browser 7. When calling I was told I would be transferred to someone else and each time the call was dropped. And eventually was told I could only ever get half the late fee waived and that they were sorry I was not told that initially and that only once in 18 months could a late fee be waived. On my last call to a supervisor she told me I could have another $15 credited for the late fees but not all of the compiled fees would be forgiven. I was also told if I accept the $15 I could not cancel the card and if I didnt pay the full balance by the payment date they were reversing the $15 credit. I pointed out that if she was giving me another $15 it should be applied to the original $30 late fee. She said no and that indeed Id still owe the rest of the $47 fees they had complied after I was told 2 months ago that the initial late was being credited.Business response
03/08/2024
In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank.Initial Complaint
01/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I Just Wenn to your Shop and bought some clothes. I asked the cashier to Cancel one item the Columbia Shirt and toll her i Do Not need any receipe. This happened in the store in ******************** Just Sone seconds ago. I am really upset because after checking the amount it includes the Shirt. We also Just bought some toy that already is brocken for 20 Dollar. Can send you pics..Business response
01/10/2024
We would like to reach out to the guest by phone to resolve and are requesting a valid phone number. The number provided is not in service.
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Customer Complaints Summary
61 total complaints in the last 3 years.
19 complaints closed in the last 12 months.