Complaints

This profile includes complaints for Mister Sparky's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mister Sparky has 16 locations, listed below.

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  Mister Sparky

  624 67th Street Cir E Bradenton, FL 34208-6087

• 

  Mister Sparky

  12380 Metro Pkwy Fort Myers, FL 33966-1313

• 

  Mister Sparky

  201 Douglas Rd E Oldsmar, FL 34677-2942

• 

  Mister Sparky

  5808 N 56th St Tampa, FL 33610-4837

• 

  Mister Sparky

  1450 SW 3rd St STE A8 Pompano Beach, FL 33069

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025, Mister Sparky was called to look at and repair an arching sound that my fuse panel was making. The technician came out and said there were arch fault breakers that were "warmer than usual" and they needed replaced. He did not individually test each breaker. He said all 8 breakers needed replaced. I asked if he could go to Lowes or ********** to purchase the breakers and he said that "had to" use the fuse breakers from their warehouse. He drove 45 minutes one way to get the breakers. He replaced all 8 for a total of $2,196.00. I signed the invoice and wrote him a check. The next day the noise continued. I contacted the next day and were unable to make an appointment connection. I called on March 13 and the same technician went back to me fuse panel and now said the main breaker and the pool breaker needed replaced for another $1434.50. I asked him to leave the residence. I contacted another electrician and they systematically went through each breaker until the noise stopped and it was narrowed down to the pool heater is failing. The pool heater was shut off and the noise stopped. I have contacted them on four occasions by phone to speak to a supervisor and twice by email and no one has contacted me. I would like to come to a resolution with the company. They did work that was completely unnecessary.

  Customer Answer

  Date: 04/14/2025

  I filed a complaint against a company and they reached out already and resolved the issue. Please close out the complaint. Thanks
  **** *****

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/2024, I paid Mr. ********************** to install a dedicated circuit for my microwave. The original invoice #****** stated it was installed but was not. I paid $1144.00 for this installation. On 1/16/2025, a Mr.********************** technician came to my house to inspect the work and check the outlets. The technician noticed and informed me that the installation of a dedicated circuit for my microwave had not been done. On 1/16/2025, I spoke with a Branch supervisor, *****, who stated she would refund the $1144.00 to me. Then ***** called back and left a message saying she wanted to talk to me again. I called back and she basically stated she was not going to refund the $1144.00 to me.On 1/16/2025, I received an email from Mr. ********************** that included an edited and reworked invoice with the same invoice number (******) that removed the statement in the original invoice. The statement that is in the original invoice and removed from the edited and reworked invoice is "Completed install. Installation of full grounding system. Installation of whole home surge protection, installation of a dedicated circuit for the commercial microwave."

  Business Response

  Date: 01/22/2025

  Thank you for bringing this matter to our attention. We deeply regret any confusion or frustration caused by the situation regarding the dedicated circuit for your microwave that was not installed.
  On 1/17/2024, a refund for the $1144.00 has been processed. We apologize for the oversight in the initial work performed and for any inconvenience this has caused.
  
  

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2018, Mr. ********************** installed 4 smoke detectors in my home. They are guaranteed to run for 10 years. One of these started to beep on December 17, 2024. Their tech arrived this morning and told me that all alarms should be replaced;I was told that there is a new code requiring protection against carbon monoxide emission (2 detectors) , that there is a detectors lose efficacy due to electrical stoppages caused by hurricanes; that there is a detectors are warranties for only 3 years. He installed 2 new regular detectors and 2 monoxide detectors for $839.09.

  Business Response

  Date: 01/08/2025

  BBB Team, 
  
  Thank you for bringing Mr. ******* ******** concern to our attention regarding the smoke detectors installed on April 16, 2018. We understand the importance of reliable safety equipment and take such matters seriously.
  
  The smoke detectors we installed are designed to be sealed, providing protection without the need for battery replacement. However, in the event of extended power outages, the batteries may fail, which can understandably be concerning and cause the beeping. 
  
  We would like to reassure Mr. ****** that our smoke detectors come with a three-year parts and labor warranty. We are committed to ensuring customer satisfaction and are willing to offer a discounted rate to resolve this situation to Mr. ******** satisfaction.
  
  Please have Mr. ****** contact **** **** our Branch Manger directly at ************ so that we can discuss the available options and come to a mutually agreeable solution.
  
  Thank you again for the opportunity to address this matter.
  
  Sincerely,
  
  ***** Fort 

  Division Vice President / License Holder

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Transaction date 05/07/2024. * Business committed to install Restoration Hardware (RH) 60" Pauillac chandelier. Agreed installation measurements: * Barrel of chandelier 6.5ft from the floor * Measurement included one 6” rod * Cut chandelier rope to allow for measurements * Chandelier wasn’t hung to specifications. * Chandelier was hung too high in the ceiling. Barrel of chandelier was approximately 7.5 feet from the floor instead of the 6.5 feet requested. * Asked for another rod to be added but unfortunately that didn’t resolve the issue, chandelier was still too high for me. * Told Chris that the chandelier was too high even with the second rod. But he shared that it looked great at that height… Also said tall people won’t hit their heads on the chandelier. * Chandelier doesn’t dangle. Beauty of the chandelier is in the rope so preserving as much rope as possible was the goal. Rope was cut by assistant. Chris was in my laundry room working on something else. And after going back and looking through the box, I found an even shorter rod that could have been used. * Contacted the business on 05/14, as I grew more unhappy with the chandelier. Spoke with a Mark, was told that manager Ryan R*** would call me back. Chris called me instead and shared that it would cost me if he lengthened the rope. * Spoke with Ryan, branch manager, on 05/20. Please see attached. He agreed to send Chris back out. Shared that chandelier would be replaced if couldn't fix. Chandelier couldn't be fixed and information was taken for replacement. But never heard back. * Placed follow up calls on 06/25/2024. Spoke with Pasty. She sent message to Michael F*******-Regional manager and 07/09/2024. Spoke with Aisha. She shared that her supervisor Nick will work with her to get in touch with the branch manager but never heard back. * As of early September chandelier won’t turn on.

  Business Response

  Date: 01/17/2025

  The customer has been contacted and a service call set up to remove the light fixture. We will then bring it to be rewired so that we can hang it to the customers specifications. This will all be free of charge

   

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was charged ****** dollars for a permit fee. notarized and the permit for the work done at my house and no one ever showed up to approve the permit. called the company several times and they never gavr me an answer as to why the inspection was never completed. yet i was forced to pay fir an inspection fee

  Customer Answer

  Date: 12/09/2024

  permit papers were notarized , nister sparky made me pay for an inspectiononce the work was completed and i reach out to them countless times with no straight answer.  there is a person in charged of getting the permits approved her name is ****** and she never had the decency to call me back

  Business Response

  Date: 12/27/2024

  Good day everyone - The client has been made aware of there permit process from our Branch Manager ******. 

  We are in a holding pattern until they fully release the permit. 

  ***** Fort 

  Vice President of Minster Sparky / License Holder

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arranged for Mr ********************** to come out to my place where my sister was staying. We wanted one plug changed for a dishwasher and a quote for 8 plugs to be changed in total. After looking over the property the electrician gave me 3 quotes. One was approximately $500 to change one plug and put a GFCI breaker in. If I did the 8 it would be the $1200 and for doing the whole condo it would be just over $3000. They replaced them with my permission on the phone. I requested all to be white. When I received the picture of the work they were done in a mixed style. The ***** are were white and rectangle modern and the others were done in old style round. I didnt like the mixed style and had I been asked would have said do them all in the modern square style. I called and complained to the company and they said they would change the three for FREE. In addition I asked them to amend the incorrect bill and put my name on it. The person answering the phone said shed do it right away. She did not. The electrician came out to do it a week later on November 22. I was told he was coming between 10-2pm yet he arrived at 6pm. Then he said he would only do it if we paid approximately $600 MORE!! The cost of the replacements were about $1.50 more at **********. I told my sister to tell him to leave.

  Business Response

  Date: 12/27/2024

  We have contacted Ms. ********* and have agreed to replace the devices at no charge. She was happy with this outcome. 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to hurricane ****** bringing a tree down on my house causing electrical to be damage, is had a quote of $7640 to fix from Mr ********************* Appointment was set for 10/24 and I asked days prior would they have everything to complete the job on the day off which they assured they have fully stocked vans to fix whatever needs I have, Just for them come on 10/24 3 hours late with excuse of having to go to get supplies from stores, Which did not honor their" if we are late it's free slogan". After the work was completed they guys that worked on tossed all of the old electrical including the mast and old panels in a pile in my yard and left. Claimed inspection would be done next day which that also did not happen, I called multiple times and spoke to multiple people and no one seemed to have any idea on what was going on with my permit or when inspection was set to come out. A WEEK later I finally get contacted about setting up and appointment for inspection, which i set for 11/15, inspector came and it FAILED. Said they used self taper screws for grounds and that sparky will have to come back and fix it and do it right before I can be passed, beyond upset with them especially after spending almost $8000.

  Business Response

  Date: 12/12/2024

  Good day BBB team, 

   

  We have completed all necessary repairs. We are committed to maintaining a high standard of service and appreciate the client bringing this matter to our attention. Additionally, we value the role of the BBB in facilitating communication and resolution.
  
  
  If there are any further steps required on our part or additional information needed, please do not hesitate to contact us. We appreciate your assistance and remain dedicated to providing excellent service to all our clients.
  
  
  Thank you for your support.

  ***** Fort 

  Vice President of Mister Sparky

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ********************** quoted a job that included a trench per 5' to include backfill, conduit and wire under 50', feed through outdoor main breaker panel under 8 circuits, double pole 50A GFCI Plug-in Break, grounding of electricity and a 200-amp electrical service panel for the total amount of $11.503.25. On September 19th 2024, we gave them a check for $5,637.25 which was deposited and cleared by Service Minds, Inc. Mister Sparky's employee after working a few hours left the property with the promise they will handle the coordination of inspections on a day of our choosing. After 41 days they have not be back, left all undone, and us without the possibility of charging and using our new electric vehicle. It is hard to believe that a huge company couldn't installed a 220V connection, even the plug they got installed is upside down, (without power still). We had wasted our time waiting and calling in multiple occasions. They just abandon the project unfinished, therefore we hired another company for a fraction of the price and they will be doing the job correctly and faster. We want *********************************** to cancel the job and refund the money.

  Business Response

  Date: 11/27/2024

  We appreciate you bringing your concerns to our attention regarding your recent experience with Mr. *********************** We sincerely apologize for the inconvenience and frustration you have encountered with the delay in completing your electrical installation and the associated issues.
  
  
  At Mr. *********************** we strive to provide our customers with timely and quality **********************, and it is clear that we have fallen short in your case. 
  
  
  We acknowledge that our team did not return to your property as promised and that the work completed was not up to our usual standards. We take full responsibility for this oversight and understand your decision to hire another company to complete the job.
  
  
  To address your request for a cancellation of the job and a refund, we have canceled the project, and the deposit is being refunded.
  
  
  Once again, we apologize for any inconvenience this situation has caused and appreciate your understanding. We value your feedback, which helps us improve our services.
  
  
  Thank you for your patience, and we look forward to resolving this matter to your satisfaction.
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After Hurricane ******, I paid Mr. ********************** over $3,000 for electric repair due to a tree falling on my ******** box. They got the ** working, however, there were still 2 outlets inside that were not working when they left (they said they would look at that the next day and make it right), and later that evening I lost power to other areas of my house... areas that were still working before Mr. ********************** "fixed" my ** problem... simply by turning on a porch light. The next day they told me it would cost another $4,500 to fix those areas that they messed up. Post Hurricane ******, I found out that Mr. **********************'s "electricians" cut away the wiring from a 50 amp panel at my shed in order to use the same hole for the conduit/wiring they installed under my mobile home from my ** unit, most likely to make the job easier for them. The additional $4,500 they want would be to add a NEW panel in order to restore power to my washer/dryer, refrigerator and outside electrical (lights, outlets, etc.). To top it off, they left the original conduit flopping around on my deck, and simply zipped tied it to the new conduit (see photos... #1 is post ******, #2 is post ******).THE ONLY THING MR. ********************** COULD DO TO MAKE THIS RIGHT IS TO REFUND AT LEAST $2,000 OF THE INITIAL $3,000 THEY CHARGED ME.

  Business Response

  Date: 10/28/2024

  Dear ******** and BBB Representative,
  
  
  Thank you for bringing this matter to our attention. We are committed to achieving full satisfaction for all of our customers and take any concerns regarding our services seriously. 
  
  
  We wish to sincerely apologize for any inconvenience you may have experienced. Our team has made several attempts to contact you via phone and email to discuss and resolve your concerns. Unfortunately, we have not yet received any response.
  
  
  Please understand that we are eager to resolve this issue as quickly as possible and ensure that your needs are fully met. We kindly ask that you reach out to us directly at your earliest convenience. You can contact our branch manager at ************ or ***************************************** We are here to assist you and are flexible in finding a suitable time and method to address your concerns.
  
  
  Rest assured, it is never our intention to leave a concern unresolved, and we look forward to hearing from you soon to resolve this matter to your satisfaction.
  
  
  Thank you for your understanding and cooperation.
  
  
  Warm regards,
  
  ***** Fort 

  Division Vice President

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22445022
  
  I am rejecting this response because: I have one voicemail from Mister Sparky (*****), and have received no emails from anyone at *** Sparky.  

  I just sent ***** an email further explaining my position and request for a partial refund. I also apologized for missing his call. I have been very busy with Hurricane cleanup and helping my neighbors, and did not realize he called until I received email notification of *** ************************ response posted to BBB.

  I will await his response to my email; hopefully we can come to terms on this situation.

  Sincerely,
  
  ******** ********-****

  Customer Answer

  Date: 11/26/2024

  The business, Mr. ********************** of Clearwater, has not rectified this issue. In an email, their representative offered a $1,000 refund if I declined to let them personally inspect the work of others or send them photos of the work done by others OR a $2,000 refund if I agreed. I sent 2 photos which, of course, Mr. ********************** negatively critiqued, then refused any refund "out of concern for (my) safety". This is nothing more than a ridiculous excuse for not honoring their offer of refund. If they were truly concerned for my safety, they would not have allowed such shoddy work by their "electricians", nor would they have offered $1,000 refund sight unseen. My issue isn't with anyone but Mr. **********************; the work completed by others should be none of their concern.

  Customer Answer

  Date: 12/17/2024

  After many issues over the situation, Mr. ********************** finally issued a refund to my credit card in the amount of $1,500. Although I was seeking a refund in the amount of $2,000, I agreed to this simply because I am tired of arguing with them. Their representative, *****, indicated in our last correspondence that he would reach out to the Better Business Bureau with a response from Mr. **********************.
  
  ***** did finally acknowledge that the work performed at my home by their electricians was sub-par and that it was not up to the company's normal work ethic.
  
  Aside from the mess they made, they did get my air conditioning working after Hurricane ******, and I have no problem paying a fair price for the work they completed. I also decided it was worth the additional $500 to finally put this to rest.
  
  I wish to thank the Better Business Bureau for your help with this matter. I sincerely appreciate the service you provide.
  
  Best regards,
  
  ******** ********-Pike 
  

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 4th, 2024 Mister Sparky assessed my entire condo because of a wiring shortage from an old panel. I had told the manager ****** my unit was about to have 50 year inspection so entire unit needed to be to code. I was told the entire job included relocating electricity (connections + box) wired to new panel installed in hallway. 2 weeks after installation (and 2 hurricanes left) i had 2 local electricians check the work and was told not done to code and no permit was filed! I kept calling the manager ****** for a week, he would not return calls. Then Mister Sparky falsely reported the job done to ******** loan for 10k. I have the money to pay job in full but agreed before signing that the job is not complete until building inspector approves permit, checks all work, and then closes the permit.After I called the buildings department Friday 10/11 I was told application for permit rejected (just like the other electricians stayed) and if not corrected I would be fined. So ****** sent a contractor ***** on Monday 10/14 who threw a cover on box, left wall open and was told not to move box which is by water line against building code. So I emailed ****** and demanded he fix it correctly, so he sent *******. Who he instructed not to move the box until after I write Greensky and say the job completed. That's extortion! He is suppose to fox correctly so the permit approved and I'm not going to lie and say he did the job right! So the guy left and left a big hole in my kitchen! I have to pay another electrician to fix correctly, if Greensky doesn't deduct my bill for half of the job done, then I will have to sue Mister Sparky for expenses and damages.

  Business Response

  Date: 10/28/2024

  Dear **** and BBB Representative,
  
  
  Thank you for bringing this matter to our attention. We are eager to resolve the issue and have assigned ******* ********, our Regional Director, to personally address your concerns. To proceed, we kindly request that you reach out to him directly at your earliest convenience.
  
  
  Please contact ******* ******** at ************ or ****************************************** so we can work towards a satisfactory resolution for you.
  
  
  We appreciate your cooperation and look forward to your response.
  
  
  Best regards,
  
  
  ***** Fort

  Division Vice President