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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Mister Sparky was called to address code enforcement issues at a trailer that I own and in which my daughter-in-law resides. Code enforcement issues in summary were: exposed wires; incorrect panel installation; and wiring and service rack not meeting working clearance. The technician originally quoted me around 5K and the quote included a panel replacement. After meeting with the technician again, he walked back on the panel replacement and instead proposed the quote for $5,354.20 that included a 3-point installation for $2,426.30 and a Level 5 Diagnosis for $1,743.30, among other things. Being a novice and under pressure from code enforcement I accepted the contract, naively thinking this would correct code enforcement issues. I had also purchased inexpensive smoke detectors which I requested that the technician install. Instead, he refused and tried to sell me some expensive wired in smoke detectors. The completed job failed the inspection and instead of trying to make good on this he proposed an additional "must do quote" in order to pass inspection for an additional $5,854.85 which included a new panel for $3,080.85 and a surge protector for $743.40 among other items and a new permit without closing out the first permit. This was presented as work that had to be done to pass inspection. He also had gotten me an $800.00 discount due to being a senior citizen among other things and that the discount had been approved by management. I was not satisfied with the new quote, so I consulted a recommended electrical company who by coincidence had experience transferring permits opened by Mister Sparky in which the work had been deemed unsatisfactory. The new company was able to get the job to pass electrical inspection for $3700.00 and without any expensive panel replacement or surge protector. Their technician had to correct much of Mister Sparky's work, particularly outlet switches and grounding and connections that were installed improperly and panel issues.
Business response
07/01/2024
We appreciate your feedback and the opportunity to address your concerns regarding the services provided by our company, Mister Sparky. We understand your frustration with the code enforcement issues and the subsequent service provided by our technician. We apologize for any inconvenience and dissatisfaction you experienced during this process.
Upon reviewing your complaint, we would like to clarify our understanding of the situation. You mentioned that our technician originally quoted you around $5,000, including a panel replacement. However, after reviewing the service history, our technician proposed several different options to repair the list of code violation found. However, you authorized Mister Sparky to only repair certain issues identified during the evaluation.
We understand that you chose not to move forward with some of the recommendations provided in an attempt to pass the code enforcement inspection. However, we regret to learn that the completed job failed the inspection and that you chose to seek the assistance of another electrical company to rectify the additional issues. Based on the information you provided the other electrical companies quote, we cannot determine if this was for additional work or to redo the work we completed. We do have the records from the electrical inspector, he did not request our work to be redone, simply sited additional items that needed corrections prior to closing the permit.
We apologize for any miscommunication or misunderstanding that *** have occurred during the process. We strive to provide clear and accurate information to our customers, and we regret any confusion caused. We will address this matter internally to ensure better communication and transparency in the future.
While we acknowledge your decision not to proceed with some of the recommendations, we stand by our initial assessment and the proposed solutions to address the code enforcement issues. We understand that you were able to pass the inspection with the assistance of another electrical company at a lower cost. However, we cannot refund the amount paid for the services provided by Mister Sparky as you chose not to move forward with the recommended solutions.
We apologize for any inconvenience caused and any deficiencies in our service. We appreciate your feedback, as it helps us improve our services and ensure better customer experiences in the future.
If you have any further concerns or questions, please do not hesitate to contact our customer ********************** department at ************ or email us at ******************************************* We are committed to resolving any outstanding issues and addressing your concerns to the best of our ability.
Once again, we apologize for any inconvenience and frustration caused. We appreciate your understanding and cooperation in this matter.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted Mister Sparky to repair an electrical issue with no power in my bedroom and bathroom. The technician came to my residence on May 31st to diagnose the issue. He said that the issue was a bad neutral wire somewhere in the circuit. He did about an hour of work and charged me $507.25. He said that he could come back the next day (June 1st) to finish. He came the next day and finished replacing the outlets and switches, however it did not fix the problem. He then proceeded to tell me that now he wants to try something else to fix the issue. In the meantime he told me that I owed another $917.00 for the work he did that didnt fix the problem. I have been calling Mister Sparky since Saturday, June 1st regarding this and I have not received a call back from anyone. I am absolutely appalled that I have not received any communication from this company. I still have no electric in my bedroom and bathroom but they have over $1400 of my hard earned money and nothing has been fixed. Additionally there is some damage to my wall in the bedroom and damage to my wallpaper in the bathroom.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a generator and was told a plumber needed to come to my house to hook up the gas line and the generator would be tested at that time. That was a week ago. I have e mailed and texted several times to the man named ******* but no reply. I also called the regional manager but no return call back.Initial Complaint
05/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
The previous home owners of a house I purchased had the electrical panel replaced before I bought the house. I then had two circuits ran after I bought the house. To begin, there was never an inspection done by the city on the electric panel to confirm that it is up to code and installed properly. The panel that was installed before I purchased the house in the summer of 2023. Then after having them back to do the two circuits, there was a trail of debris and damage to my attic access, walls, door trim as well as drywall damage exiting the attic. The technician was there while I wasnt home and claimed to have to leave to go pick his child up. He was present for maybe 4 hours. Having left the mess, I thought he would be returning but apparently not. I then noticed that not a single breaker switch could cut power to my daughters bedroom (insanely dangerous?), so I had him come back and he relabeled some things and seemingly resolved that issue. When he did that though, my gfi breaker, that all the breakers are supposed to be run through apparently, was relabeled to office/bedroom. So do I even have gfi protection anymore? *** voiced all of these concerns multiple times and once with the manager who was understanding. After the phone call with the manager, I never heard back after multiple attempts to resolve this. Now, six or more months later, they out of the blue send me the same unadjusted bill as if we had never had conversations about the damages as well as the lack of an inspection. I should note also that they have the permit locked behind a PIN number. So even if I wanted to get an inspection, that would block me from doing so. They refuse to bring a solution to the table while also blocking me from confirming the safety of my electrical system.Initial Complaint
04/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
The most important part of the project was not completed and I was told to go out and buy additional materials to make it functional. Not only that but another main reason I contacted an electrician was to have power connected to an existing shed/utility room and was told it would be an extra $470.00 to do it. For the amount of money I paid they could have rewired my whole house and would have still made a profit.Business response
05/08/2024
We are writing in response to your BBB complaint regarding the services provided to you. We appreciate your bringing this matter to our attention and allowing us the opportunity to address your concerns.
After carefully reviewing the details of your complaint, it is important to clarify the scope of work and the services provided to you. We provided you with an upfront quote for the work that was needed to be completed in your home. We take pride in informing you that we successfully completed all the agreed-upon work, ensuring your satisfaction.
Additionally, we did provide you with two separate quotes for the additional services you requested. One quote was to restore power to the shed, and the other was to run a new circuit to the shed. As per your decision, you declined both of these services. Therefore, we did not proceed with any work related to these quotes.Our goal is to offer transparent and reliable services, and we strive to ensure our customers have all the necessary information to make informed decisions. We apologize if there was any misunderstanding or miscommunication regarding the services and quotes provided.
If you have any further questions or concerns, please do not hesitate to contact our customer ********************** team. We are dedicated to providing exceptional support and are here to assist you in any way we can.
Thank you again for bringing this matter to our attention. We appreciate your understanding and the opportunity to clarify the completion of work and the declined services. We look forward to continuing to serve you with the utmost professionalism and care.***** Fort
Mister Sparky Vice President
Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 08 2024 I reside at ****************** ************ There are 110 units here We are an eldery group It was brought to my attention that we had to change out our breaker boxes because they were the challeger make *** were a fire gazard per the insurance company.The condo insurance company gave us until the end if the month initially to do this I contacted 3 companies and Mr ********************** came and nstalled the box and charged me $4000 Later that week I found out that 20 other residents had to have theirs replaced and the average cist is $1500 Mr ********************** would niot give the *** a bid on this because they new they overcharged me.We are all on fxed incomes and this charge was way over the top!Please see what you can do to help me resolve this issue as I feel taken advanrage of.Thank youInitial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am writing to file a formal complaint against Mister Sparky in *********, ** for their substandard services performed on 7/13/23 and the subsequent financial burden imposed on us due to their inadequate workmanship.Details of the Complaint:1.Incomplete and Faulty Work: We hired Mister Sparky to perform electrical work on our house on 7/13/23 before we moved into our home. The previous owners had to contact Mister Sparky to fix and electrical panel and wiring in the home prior to us closing and passing inspection. We paid ******* for this work. However, upon completion, it became evident that the work was incomplete and filled with numerous faults. We encountered, such as faulty wiring, improper installations of electrical panel and found cloth in our wiring which is not safe in todays electrical standards.2.Additional Costs Incurred: To rectify the issues left by Mister Sparky in *********, ** we had to hire a different electric company to redo the work properly and we have had to pay again more money for their work. This resulted in unexpected additional costs.3.Attempts to Resolve the Issue: We attempted to resolve the matter directly with Mister Sparky in *********, ** but our efforts were met with no response and resistance. Their lack of responsiveness and unwillingness to rectify the situation prompted us to seek the assistance of the Better Business Bureau.Requested Actions:1.Compensation: I seek compensation such as a refund for the work that needed to be completely redone due to the necessity of hiring another electric company to rectify the issues left by Mister Sparky in *********, **.I appreciate your prompt attention to this matter and trust that the Better Business Bureau will take appropriate action to address these concerns. Please feel free to contact me at ************ or ***************** if additional information is required.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
November 13, 2023. Inspected our electrical system, but refused to sign the Insurance Inspection Form. I said they were hired for that. They agreed and promised a $376 refund. They still have not sent it. Four months now.Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The electricians finished their part of the job and told me that they couldnt repair the 3 holes in the wall that were left from the electrical boxes. He told me that they would have to get their drywall guy to finish the job and their manager would call me the next day. After waiting 5 days, I called and talked to the general manager, who seemed very dismissive, but assured me that he would call the drywall repairman. Another 5days later Im waiting to hear from either of them. Im having counters put in and cannot proceed until these holes are fixed. This job is not finished.Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have a permit issued on 1-8-2024 that has listed "replace disconnect". That portion of the job will be completed by the condo association. The only part completed by Mister Sparky of ******** is the inside panel. They knew that before issuing the permit.I have asked repeatedly to the project manager to get this permit changed but they are unwilling to do so. They also sent FPL here 2-6-2024 to disconnect my power knowing full well that Mr. ********************** was not going to do this portion of the job. The project manager I spoke to could not explain why FPL showed up.I would like to get this interior panel inspected by Manatee County and get a refund for the unused portion of my downpayment which is close to $1400.00.Nothing can happen without a corrected permit.Business response
02/20/2024
Hi ******,
Thank you for reaching out with your feedback. We take pride in our customer ********************** and would love to get this situation handled for you as soon as possible. Please contact ** at ********************************************* so we can get this handled for you.
Sincerely,
Mister Sparky of ********
Customer response
02/27/2024
Complaint: 21307883
I am rejecting this response because: I did not receive an amended building permit. What I got is a note attached to a copy of the original permit that says to disregard the disconnect portion of the building permit.What I need is a building permit that is for the work done. Namely the the interior panel only. It will never pass inspection with this.
Sincerely,
*****************************Business response
03/05/2024
Hi ******,
I completely understand your frustration. I have sent your response to our team, and we will be getting this resolved as soon as possible. Please expect to hear from them this week.
Best,
Mister Sparky
Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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