Fire and Water Damage Restoration
Paul Davis Restoration of Manatee County
Reviews
1 Customer Reviews
Review from Wanda M
1 star11/13/2024
Following Hurricane ******. Inexperienced project manager who actually brought a few of his children to work on remediation. They were underaged, un trained and caused lots of unnecessary damage ripping out trim and drywall. They threw some items into a dumpster before we had a possible opportunity's to salvage them.some items that they moved were damaged. Project manager ask for full payment up front before any work stating that they did not want to wait for insurance companies to pay their customers. The drywall was removed and then nothing happened until after I called and texted the project manager more than a few times two weeks later. I stated my concern about lack of communication on his part and he became defensive, belligerent and made excuses. While they serviced other customers, my house was ignored even though my house was their first remediation after the hurricane. I was then told I would have to wait until late November or early December to have new drywall installed. That would be a two month wait. Even though I paid up front. There were no dehumidifiers or fans installed in my house until two weeks after they removed drywall. My husband and I are in our mid 70s and we experienced a great deal of stress and anxiety over this experience. I finally told the project manager that we were done with **** Davis Restoration and that we would manage the entire restoration and remodel by ourselves. I do not recommend this company and must say it was an entirely disappointing experience
Paul Davis Restoration of Manatee County Response
11/14/2024
We acknowledge the challenges and stress brought about by the aftermath of Hurricane Helene and Milton, particularly with the two storms occurring just 13 days apart. The entire community has been impacted, and like many others, we have been diligently working to assist as many individuals as possible during this challenging time. Our project manager who has over 10 years of experience and his team have made every effort to prioritize and provide timely support; however, due to the significant demand, and delays due to the back-to-back storms, equipment and communication gaps were unfortunately unavoidable.
Regarding your concerns about the project manager’s team, his daughter, who assisted as a subcontractor, is 22 years old and has experience in the field. We apologize for any confusion this may have caused.
We also want to clarify that, as discussed before work started, we were managing numerous claims and were unable to engage directly with all adjusters due to the high volume of customers affected by both storms. The money we collected up front was for the mitigation due to the flood, there was no money collected for repairing the drywall. As for the wait time on repairs and replacing drywall being a month or 2 out, we are working as quickly as we can to help all those affected. Unfortunately, this is the case for many contractors right now.
We value your feedback and understand your frustration, particularly as a repeat customer. We know you were very pleased with your first experience with us and ask for some grace as our objective has always been to provide assistance to as many community members as possible during these difficult times. Thank you for sharing your insights.
Danielle & Travis M******, Owner, Paul D**** Restoration of Manatee County
Customer Review Rating
Average of 1 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.