Complaints

This profile includes complaints for Conley Buick GMC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conley Buick GMC

  800 Cortez Rd W Bradenton, FL 34207-1432

• 

  Conley Buick GMC

  704 Cortez Rd W Bradenton, FL 34207-1542

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 tundra with 26k miles on it 11-1-24. Upon driving home I noticed a severe vibration on the interstate which there is nowhere to get up to speed near the dealership so its not like you couldve known then. so I notified the dealer. They told me to bring it in. Their service manager **** said it was the tires but instead of replacing my tires for me they chose to offer $500 towards what they said the cheapest tire set, was $2000. I asked for more and they gave me $800 total. I still had to come out of pocket $1400. Upon installation of the tires, the technician noticed significant play in my front wheel hubs and suggested the wheel bearings may be bad I took it the very next day to ****** to have their techs verify. They did. They recorded a video detailing the front driver side wheel bearings were completely shot and the passenger were bad enough to need replacement. $3800 to repair. That was the original reason for the vibration in the steering wheel that I notified the dealer of the same day of purchase and was assured it would be fixed. Not only was it not discovered by their inspection but I was also lied to because the vehicle had been in a prior accident and I was ASSURED it was only cosmetic, however the actual impact was right at that driver wheel. The Toyota technician detailed in the video inspection that there was mushrooming or damage on the wheel hub pin like it had been beaten or impacted which the truck does have a leveling kit installed prior to my purchase so either the accident caused the damage or the installer caused damage when he installed the leveling kit but either way this was pre existing that was known by the dealer and not disclosed or completely missed by THEIR technicians and should in no way shape or form fall on me to pay and fix a practically brand new truck!

  Business Response

  Date: 01/23/2025

  During the sale and after much negotiating from Mr ***** we agreed to touch up a couple of blemishes on the exterior of this truck.  After the sale, he said the tires were bouncing at high speeds. Mr. ***** brought the truck back to us to have it checked out. We rebalanced the tires FREE of charge but it did not ****************** We told him that his tires on his truck were All Terrain Tires so they would naturally not ride as smooth as Street Tires. ** demanded that we give him new tires. We agreed to assist Mr. ***** towards his tires and offered him $500 towards new tires. To Replace the current used tires on his truck with the same brand and model was around $1,100, so we thought $500 was a fair deal since the tires were worn about 50%.  ** demanded more money for his tires so we finally agreed to give him $800 towards new tires. ** wanted to put his tire of choice on which was fine but we told him we would only pay $800 towards his choice of tires since the repalcements were only $1,100. We let him know this was not part of the sale agreement but we were doing this for "Good Will." ** choose to get his own tires of choice and upgrade them to a different brand and style and pay retail markup for the tires from another dealership or auto shop.  We felt that everytime we would complete what we agreed to, he would keep trying to add on more stuff for us to fix and was never satisfied. ** became nasty and vulgar to my Used car Manager and Service Advisor whenever we would try to put an end to his antics. I believe we have shown good faith by trying to satisfy Mr. ******* needs but have reached the end of trying to satisfy Mr. ********************* issues with the wheel bearings came up a month after the sale saying this is what caused the bouncing at high speeds. We let him know we have done everything we can at this point and would not be able to help him with the wheel bearings. This truck went through our service **** and the wheel bearings were never an issue or diagnosed as being faulty. Typically when wheel bearings are going bad they will make a loud humming or grinding noise. This truck was never exhibited any issues with the wheel bearings. We feel we had gone above and beyond to satisfy this customer. Unfortunately, he has threatened and cursed at us multiple times to try to get his way.
  

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22832883
  
  I am rejecting this response because:
  

  Please see attached photos of the inspection report. I didnt put a lift on it. I didnt put a leveling kit on it. I didnt touch the wheels. The fact of the matter is when I purchased my vehicle in November, it took almost a month for them to hold their end of the bargain and just fix the scratches and inspect the vibration complaint from I made the day I drove home my 70k truck. Due to it taking a month to reach the resolution and their technicians claim of it being there tires, yeah it took me a month to get through the holidays before I could go spend another $2000 on top of the $7000 I had just put down on the vehicle. This is when the wheel bearing issue was discovered. Now Im not a mechanic, but wheel bearings dont just go bad after a thousand miles on a 2 year old truck and you certainly dont receive damage to the axle with evident mushrooming per ******* inspector just by driving. If I didnt put the lift kit on, how could this happen? The vehicle had an accident in the front left too. I was told it was only cosmetic.

  Lastly, I have not cursed any of their employees out. That is an absurd and bold lie. I did state that I will not drop this and will pursue whatever means necessary after giving MULTIPLE chances to resolve.

  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/28/2025

  We addressed the scratches, balancing of the tires and new tires immediately. We have spent over $1,500 in goodwill to try and satisfy Mr. ***** on his Pre-Owned vehicle and he is still not satisfied. At this point we have reached the end of the road with Mr. *********

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck on 8/12/2024. I live over 100 miles from this dealorship. The truck is a 4 wheel drive and had street tires on it. Street tires do not suit my needs. So i took the truck to a local garage to put proper wheels and tires on it. At the time of purchase I unknowingly didn't recieve a lug nut key so the garage was unable to do the work. I drove back to ********* in October to get a proper lug key. They provided me with a set and I drove back to my local garage. The key didn't fit. The garage then took the truck to ******** GMC in ********. ******** charged $300 to remove the lug locks. On November 1st 2024 i returned to ****** with the receipt for the $300 i paid to *******. ****** would only refund half of what I paid, $150. I feel this was the complete responsibility of ****** and they should reimburse the full $300 amount.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 GMS ****** PU around Sept. 9, 2023. At the time of purchase I also purchased a warranty for my tires and rims. Around Dec. or Jan I had problems with the rims on the vehicle, parts were coming off while I was driving. I lost a center cap lug nuts are broken. After taking my vehicle to one of the local dealers, they informed me that the parts were not covered due to the rims being off-market parts that were no longer available. I have reached out to Conley on many, many occasions since Jan. up to this current month with no resolve. When I purchased the vehicle, I was not informed that the rims were off market rims, otherwise I would not have purchased additional warranty for them knowing that they would not be covered. I have requested that Conley replace the rims with the same chrome or aluminum rims I paid for or something comparable. Otherwise, I would like to be reimbursed for these rims & the warranty I purchased. The current warranty does not cover these rims, yet they I have not been reimbursed for the warranty or rims.

  Business Response

  Date: 09/13/2024

  The customer purchased a tire and wheel warranty that protects against road hazard (nails in tire, curbing a rim, or any other DAMAGE to the tire and wheels). If there was damage to the tire or the wheel as a result of road hazard the warranty company would fix the wheel and or tire. In this case the customers center cap of the wheel came off after he serviced the vehicle with another dealership. This happens when the dealership does not properly reattached the center cap after rotating the tires. Because the customer had his vehicle serviced at another dealership its not Conley's responsibility to replace a center cap that was installed wrong after a service or came off while customer was driving down the road. The customer did have the ***************************************************************** the customers paperwork. 

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22219891
  
  I am rejecting this response because: They have made incorrect statements. I went to another dealership (Orange Buick GMC in *******, **) to have my lost center cap replaced. When I purchased my vehicle and its warranties, I was told that I could go to any *** dealer if I had an issue with my vehicle and my warranties could be retrieved. If this was not true why was i advised that it would be ok to go to any *** dealer anywhere. Conley is attempting to ***** its responsibilities and keep my funds. So, as I was told I went to the local dealer (Orange Buick GMC) to address my problem. it was then discovered that the wheels that I was sold were aftermarket and discontinued. The vehicle had been purchased for only 3-4 months. The center cap was lost because of what Conley personnel had failed to do if anything. No one worked on my vehicle at all prior to the center cap being lost. Besides that, the wheels in question were made known during the visit to ****** Buick to be aftermarket and discontinued wheels. Making the wheels not able to be replaced according to warranty.
  So, I've paid for an item and purchased a warranty for that item that cannot be replaced because of it being discontinued. My concern is not only the center cap but the wheels and their warranty. How can a purchased and paid for warranty cover or replace wheels that are discontinued. I would not have purchased a warranty if it would have been made known to me that the item was or would be discontinued and are aftermarket. Who would purchase aftermarket wheels with a warranty that will be discontinued shortly after the purchase of a brand-new vehicle? Just to be clear, the aftermarket wheels were sold with the purchase of the truck and was not stated as being aftermarket wheels. What is a 662 package/plan. what does it consist of? It definitely wasn't explained to me.
  I paid for wheels and a warranty; they were not given to me.  Is it wrong to want what I paid for? My wheels should be able to be replaced and or repaired for the duration of the warranty otherwise the warranty is not prudent. I prefer wheels that are not discontinued of the same value as paid for on the initial vehicle purchase and a warranty to cover them or reimbursement for such. Conley wants me to keep aftermarket wheels that are discontinued with a warranty that is none effective nor prudent because of aftermarket wheels that have been discontinued. I am not asking for anything more than what was purchased at the initial sale. 
  I will accept replacement of the aftermarket wheels with a same valued item that's not discontinued and will not be discontinued for the duration of the warranty or reimbursement for the warranty. Why not give me factory custom designed GMC wheels that will match a black HD Truck of equal value that can be covered by the warranty purchased? The tires that I presently have can be placed on them.
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 10/05/2024

  Please find the warranty attached. Text messages with additional info will be following once downloaded.  The majority of the conversation about the after- market tires was over the phone.

   

  Thank you!

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22219891
  
  I am rejecting this response because: Proof of after-market conversation
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/08/2024

  1. Whether or not the wheels are aftermarket or factory wheels no tire and wheel warranty will protect against the center cap coming off while driving. The warranty that you purchased is designed to protect you against any road hazard claims such as a flat tire, damaged wheel due to hitting a pothole or object in the road. If you would have had the original tire and wheels on that truck and lost a center cap while driving the tire and wheel policy would not cover the center cap that fell off while you were driving. If Conley would have installed these center caps wrongly at time of purchase they would not have lasted 4-5 months on your truck of driving around and would have fallen off before. If you think that the tire and wheel policy is not of value you are welcome to call the 1800 number at any time and cancel that policy and receive a refund from them

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22219891
  
       I am rejecting this response because: The statement made: If Conley would have installed the center cap incorrectly then it would not have stayed on 4-5 months. I also have Rims/Wheels that are discontinued. Due to them being discontinued I was informed that there are no know replacements located for it now, so 3-5yrs from now would most likely have me functioning with mixed matched Rims/Wheels or no Rim/Wheel and not being able to use my vehicle if one should need replacing under the warranty. I was not made aware of it being a discontinued Rim/Wheel at the time of purchase.

       My vehicle had not been touched by a dealer or private company/person for any type of work need as stated in a previous response. Within the 45-month time frame mentioned my vehicle had less than a thousand miles per month. So, to say the least, it had not then and at this present time has not been driven as what would be considered average ***** - ***** miles per month. For you to say that they wouldn't have stayed on that long is to say that nothing can be wrong, go wrong or be defective or even more absurd is to say that when Conley fix something it is permanent if it should stay on for a certain time period (and we know that's not true). If nothing can happen why purchase or sale a warranty? 

       Because of this issue with the center cap, it was discovered and brought to my attention that the Rims/Wheels which were sold are discontinued. So please address this. How are discontinued Rims/Wheels to be replaced if damaged and were they sold knowing that they had been discontinued. I've asked; why not just replace them with a dress factory Rim/Wheel that can be located if damage occur, and replacement is needed. Isn't it a normal practice to remove factory Rims/Wheels at the time of purchase at the customer's request because they want a different look, and the Rims/Wheels be retained by the dealer as "Take offs" to be used/sold in future transactions? In fact, Conley had 2-3 stacks of Rim/Wheels on the show room floor when I was transacting the purchase of my vehicle.

       I've spoken with a Conley representative or affiliate for approximately 8 months. Some have even stated they understand and agree with my view of the difficulty of addressing future needs due to the discontinuation of my Rims/Wheels. I say to you all again. if I would have been informed that my Rims/Wheels were or would soon be discontinued. I would not have accepted that in my purchase agreement. It doesn't make sense to purchase a warranty knowing my Rims/Wheels would shortly be or were already discontinued. I really don't want discontinued Rims/Wheels because of the difficulty to maintain the same appearance, and potentially not being able to function because of not being able to locate the Rim/Wheel. I just want what I thought I was paying for, nothing more.

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple attempts to get ahold of a general manager at this dealership to reconcile an isssue with the Conley Elite Package that I paid $1995.00 for. The car is covered in Rail dust. I have received nothing but the run around. I called again today, going on 3 weeks now and was able to speak to new car sales manager ************************* who then proceeded to tell me to POUND SAND ****** Terrible customer service.

  Business Response

  Date: 02/27/2024

  We have tried to resolve this issue directly with ************ numerous times. He originally said that his vehicle was not equipped with any of the features that were included in the package. After reviewing repair orders and talking to ************ we determined that the vehicle did have the Door Edge Guards, Screen Protector, Brakes Plus 3rd Brake Light Pulse Braking ******* Crystal ****** and Resistal and other equipment associated with this package. Also, looking at the pictures ************ provided in his complaint some of the equipment can be seen in the background. ************ originally picked up the vehicle from us and drove back to Key West 7 Hours and realized that his vehicle had rail dust or fallout in the paint and therefore thought that the paint protection had not been applied. ************ demanded a refund for the entire amount. In an effort to satisfy ************ ************************* offered to send one of our detail crews 7 hours down and 7 hours back or 14hours of driving round trip to Key West to re-clean and clay *** **************** truck in order to remove the fallout and resolve this issue. Initially he agreed to it but then changed his minds a few days later and called our store to demand his refund.

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Conley Buick GMC - Stole My $1000 Deposit - [See attached A-3] 1. In October 2021 Ordered GMC Truck 2. Key Point of the offer we the ball in bed of truck! 3. Sales person texted a confirmation pic of desired ball in bed of truck. [See attached A-1,A-2] 4. Trucked arrived with a first year change of ball flipped under the bed. [See attached A-4] 5. Sales person confirmed in text it is not what was ordered. [See attached A-5] 6. They sold the truck in a few days after my rejection of the ball and truck bed blunder. 7. It’s been 90 Days and they still have not given me back the $1000 Deposit! 8. I have a lot more comments to make about how I was treated as a person of color but I will hold that if this issue can be resolve!!!

  Business Response

  Date: 11/17/2022

  Mr. ***** ordered a custom $80,000 GMC Flatbed Truck from our Commercial Department which included a $13,210 custom Knapheide Flatbed that Mr. ***** Picked out himself (see attachment of email correspondence). In the 10 years that I have been selling GMC Trucks we have never ordered a truck like this one, nor have I ever seen one like it. It was very unique and something we would never dream about ordering for stock. It is our company's policy to take a $1,000 non refundable deposit on sold orders. Mr. ***** was made aware of this numerous times and agreed to give us a $1,000 non refundable deposit on his Credit Card. When the vehicle arrived at the dealership from the Knapheide Factory that installed Mr. ***** custom Flatbed that he picked out, the sales manger sent pictures to Mr. *****. Mr. ***** noticed that Knapheide, who is an independent Manufacture of Flatbeds, changed their style of the Gooseneck hitch on the Flatbed during the time that it took to get the vehicle. Mr. ***** was agitated at our dealership over the design change of the Knapheide Flatbed. Mr. ***** was still willing to take the vehicle and even Stated "I LOVED MY CUSTOM ORDER" as you can see in the screenshot of the email below. Mr. ***** was upset that the vehicle took so long to get built by General Motors because of the Micro Chip Supply Shortage and was upset at our dealership because he had to rent a vehicle in that time period it took to get his vehicle. After everything Mr. ***** offered to take the truck if he could rent this vehicle from our dealership over a 12 month period and pay the dealership weekly at 0% interest. Our dealership has never been in the business to rent vehicles to customers, not to mention the liability of renting a truck to someone who is going to be hauling freight out of state and cross country. Mr. ***** continued to harass and email myself & our fleet manager after we held to our policy of a non refundable Deposit. Mr. Week's custom $80,000 Flatbed sat on our lot for 83 days before we finally sold it, in a time where our average vehicle sells in just a few days. This cost us thousands of dollars of holding costs (Floorplan Interest from our bank, insurance, unearned allocation of future trucks, and more). Our dealership lost far more than the $1,000 non refundable deposit that we secured from Mr. ***** prior to ordering his Custom Flatbed. Mr. ***** continued to threaten us to refund his $1,000 non refundable deposit and told us that if we did not he would #1 create a YouTube video and tell everyone how racist we were #2 Report us to the BBB #3 Said our Yelp will take a hit after he launches his YouTube video. Mr. ***** has kept to his promises and has carried out his threats. He has gone as far as creating a website to Boycott our dealership and slandered our reputation giving direct links to competitors websites and spreading false information about us. He has also stolen copyrighted material from our website and personally cyber bullied myself, father and brother.

  Customer Answer

  Date: 11/18/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  1. Once again ***** is trying to spin their lies to sound like truth. 

  2. Noticed he didn’t include the points 1-5 of his attached doc. 

  3. We have the screenshot docs of when the truck was posted for sale on their website and then take down 3 days latter when it was sold. At that time the emails and text docs I have showed that it was only on their lot for 4 days before the issue of the ball/bed was a dealbreaker. [This it just sold and on my lot for 83 days is PURE B.S.] 

  4. Online public information on yelp or google is not stolen! And all the bad information that was on yelp/google confirmed Conley Buick GMC pattern and practices of “Scams, Racism, and Customer Abuse!” Out of 31 reviews on yelp 21 or 67% was mostly 1 star very poor reviews [see attached]. If we have read these comments we would have never called!

  5. Just like a person has the right to stand on the other side of the road of Conley Buick GMC holding up a poster protesting how they steal customers deposits, provide terrible service care, and selectively treat people according to the color of their skin! So, does our team have a right to protest online about how we clearly was treated. We have been kind, there are several major complaints on google reviews that we have not posted trying to give ***** time to really think does he really want to keep our $1000 when he knows they didn’t deliver what was ordered! Furthermore, ***** had plenty of pre-noticed of what we were going to do “Because of the way and tone of treatment” that confirmed over and over again. We told him we were going to file a complaint with the BBB - Is that a threat? I bet he didn’t say that about the other people that complained to the BBB before us. When a customer complains or promises to inform others about how they do business “for real” if they don’t refund their deposit is not a threat but a promised to warn others because *****, empowered by how they have treaded other customers and got away with it, messed with the wrong company!

  6. This [This cost us thousands of dollars of holding costs (Floorplan Interest from our bank, insurance, unearned allocation of future trucks, and more).] is “PURE B.S.”  This is the junk they tell BBB and hope the customer believes it! It’s a copy and paste scrip in his computer. Because, they didn’t sit down with a customer in their showroom yesterday and tell them here is the sticker price of the truck you saw on the window now we have to add all these cost [This cost us thousands of dollars of holding costs (Floorplan Interest from our bank, insurance, unearned allocation of future trucks, and more).] due to the fact your truck was on our lot for 78 days? What dealership does that - ONLY Conley Buick GMC!!!

  7. Note they didn’t tell anybody that left a bad online yelp or google complaint that they were cyber-bully. Only when a person of color that puts an online microscope on other peoples complaints about ***** and those who work with him does he say such a thing. Why did he say it - Because HE IS/They Are…..?

  8. ***** could have refunded the deposit “the right thing to do” and that would have been THE END! But, the truck sold and they got our $1000 back and it is true “They Will Steal Your Money!” 

  Sincerely,
  
  Wes *****

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used Buick from my next door neighbor in April of 2022. Shortly after the sale, my neighbor received a recall notice from Conley. My neighbor gave me the recall notice. I called Conley make an appointment. Conley stated that they had no available appointments. When I brought the car to another dealer, the recall notice work was marked as having been done by Conley. It was never done.

  Business Response

  Date: 11/17/2022

  Conley has not seen this vehicle since 2017.The recall for the rear adjust link replacement was completed on 04/13/2022 by *** Chevrolet Incorporated !