ComplaintsforChamps Sports Corporate Office

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of Transaction: 10/10/2021 Transaction Amount:$94.00 Order Number: *********** There seems to be an issue with my delivery. I contacted Champ Sports for assistance and Victor who was unable to provide any additional besides what is available on the FedEx site. I also spoke with Peter the team leader who provided the same information after allegedly contacting FedEx. The customer service was very poor and helpful. There have been 3 delivery exceptions on my package and no one can explain why it's happening. Champs Sports want me to contact to FedEx. I believe that's Champ Sports responsibility and not mine. All I want is my shoes...

• Initial Complaint

  10/06/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I recently placed an order with champs on their website on 10-01-21, order# *********** tracking # ******************. I received my package earlier today on 10-05-21 so shipping was pretty quick and I thought great ordered them just in time for my family reunion, opened the box and seen that my timberlands look like they could have been a display or a return prior to arriving to me they have marks on them. These boots look very used. I contacted champs directly the customer service rep Andria I spoke too was very careless showed no sympathy as if its my fault I received a used product she told me to ship them back okay so ship them back and than what wait a week to be refunded and than can't wear my new boots to my family reunion which defeats the purpose of even ordering them in the 1st place no apologies no nothing very bad customer service. Is there anything that could be done for bad customer service and a used product?

• Initial Complaint

  09/20/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered sneakers for my son 2 pair they only sent 1 I've talked to several people including supervisors and the issue is still not resolved I've been asking them to just refund my money but nothing has not been done I've been brushed off to different people and has been treated very rudely and unprofessional I need things resolved right away!!

• Initial Complaint

  08/18/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  we purchased a pair of Air Force One shoes from Champs at the Park City Center in Lancaster, PA. Within days I returned the shoes in good condition with the receipt and in the original box. They were purchased on a credit card. The manager and the clerk would not refund my money back to my credit card, no reason, just that they have to give me a gift card. After a long drawn out conversation with them, I had to take the gift card hoping to use it in the future. Its been 8 months now and I can not use the card. My grandson does not wear the type of shoes that they carry. I was hoping that we could purchase something however, we were in the store again last evening and there was nothing of interest. Again, he does not wear those kinds of shoes, the only reason were purchased shoes there was because they carried the AIR FORCE ONE shoe. I spoke to someone last evening at the store and they said to call customer service. I spoke to David and again they will not refund my $90.00.

  Business response

  09/21/2021

  Business Response /* (1000, 5, 2021/08/30) */ August 30, 2021 Better Business Bureau of West Florida, Inc. Attention ******** ** **** ********* *** *********** ** ***** RE: Case ********* (**** ******) Dear ********, I have reviewed Ms. ******'s complaint. Our main priority is to provide the ultimate in customer service to everyone. I do apologize if we have not met this priority during her experience with us. Once the refund has been processed, we are unable to refund the purchase to any other payment method. A Champs Sports Gift Card may also be redeemed on champssports.com as well as our other web sites. Additional information may be viewed via the following link: ******************************************* Sincerely, Jane M. Champs Sports Customer Service Consumer Response /* (3000, 7, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, the item that we returned was in good order, there should have been no gift card to begin with. I would like to know why I need to lose 90.00 because of something that their managers refused to help me with. They flat out refused to give me a refund. My grandson AGAIN DOES NOT WEAR THESE TYPES OF SHOES OR THEIR CLOTHING,the only reason we purchased something from them is because they were the only business that carried AIR FORCE ONE shoes which after getting them home he was unable to wear. I will gladly give ******** the gift card so that he can use it if he wants to write me a check. I would like this refunded to me with an explanation why they teach their employees to rip people off. Business Response /* (4000, 11, 2021/09/13) */ September 13, 2021 Better Business Bureau of West Florida, Inc. Attention ******** ** **** ********* *** *********** ** ***** RE: Case #******** (**** ******) Dear ********, I have reviewed Ms. ******'s additional comments. Once the refund has been processed to a gift card, we are unable to refund the purchase to any other payment method. A Champs Sports Gift Card may also be redeemed on champssports.com as well as our other web sites. Additional information may be viewed via the following link: ******************************************* She may view a larger variety of products via the various web sites. Sincerely, Jane M. Champs Sports Customer Service Consumer Response /* (4200, 13, 2021/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like the name and phone number of the corporate office, or the district manager of this store. I will not accept their response, again this company has made a problem they created my problem. I WILL NOT BE PURCHASING ANYTHING FROM THIS COMPANY. SOMEONE NEEDS TO REFUND MY CREDIT CARD FOR THIS PURCHASE.....I WILL TAKE FURTHER ACTION. Business Response /* (4000, 15, 2021/09/20) */ September 20, 2021 Better Business Bureau of West Florida, Inc. Attention ******** ** **** ********* *** *********** ** ***** RE: Case ********* (**** ******) Dear ********, I have reviewed Ms. ******'s additional comments. Her concern has been forwarded on to our Champs Sports Store District Manager. He will contact her to assist with a resolution. Sincerely, Jane M. Champs Sports Customer Service Consumer Response /* (2000, 17, 2021/09/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) District manager called and refunded me.

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