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          Business Profile

          Restaurants

          Salem's Fresh Eats - Brandon

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Restaurants.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I ordered one meal in my card was swiped for two meals for two different orders, and the young lady went to get a manager who advised I had not paid at all and they will not give me my order. The two charges show pending on my Cash app card per the merchant and advises. This is a restaurant hold. I ended up calling the Manager line for corporate. The representative ended up hanging up on me. She was very rude and begin to tell me about her personal bank statements and refused to help me and hung up. The charges are still there. they did not tell me that they will eventually drop off. They are only telling me if they end up charging me then I can come back to the store to resolve.

            Business response

            09/11/2024

            Hi,

            Thank you for reaching out to us. We have not received any earlier communications except the email we received on Monday, 9th September.

            With the given information, the bank slip, we will not be able to investigate this issue. 

            Please share below details with us, so we can investigate this issue and get back to you to close this close.

            1) Date of Food Purchase

            2) Store Location

            3) Last 4 digits of the physical card number that was used

            or Customer Copy of the order 

            We tried to reach out to the customer but voicemail. You may also request the customer to reach us at our corporate office number ************** or email us at **************************************************************************************************************

            We will update you once we investigate this issue. Thank you!

            Business response

            09/12/2024

            Spoke with the customer to get more information on this issue.

             

            The issue happened at ********** location, the customer received the food, and the duplicate charge cleared from her account.

            She was unhappy with the support at the store.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 9

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          903 W Brandon Blvd

          Brandon, FL 33511-4905

          Get Directions
          Visit Website
          (813) 689-4600

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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