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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/6/24 I was trying to log into irs.gov/opa to set up a small payment plan with the *** per their letter. When I put this in the *** it looked like the *** popped up. It asked to put in information to qualify for a payment plan. I did that. It asked for a payment to approve the plan. I paid it. All while looking like Im on the *** website. BUT i was not. 97 Tax is a predatory and deceiving company and they make it look like you are on the *** site when in fact they intervene somehow. This is a predatory practice. I demand a full refund. They charge $129 to send you a form. I will be contacting the Attorney General and the *** to let them know.
Business response
06/14/2024
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We received your request by email on June 7, 2024 to cancel your order. We promptly cancelled and refunded the same day and notified you by email of the same.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was mislead today was on the irs payment agreement and it was free. Not sure what this 97 tax is about but now someone has all my information please give me back my $129Business response
06/14/2024
97tax is a tax preparation company. Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. We prepared your tax documents within 24 hours of receiving the order. Your tax documents were delivered to you on April 24, 2024 through the ************ The **** tracking number is **********************. Please see the attached screenshot of the **** tracking information. Please sign those documents as soon as possible and mail them directly to the *** using the prepaid envelope that was included. We also just emailed a digital copy of your tax documents to your email address ****************** Please see attached a copy of your tax documents.Initial Complaint
04/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I requested a payment plan for my 2023 IRS tax year bill of $11,******. The prompt came back and communicated I qualified for a payment of $163.00 a month for 72 months. When I accepted the payment arrangement, I then received a confirmation reflecting a Monthly payment of $11, ****** Dollars instead of a monthly payment of $163.00. This made me very skeptical of the amount we would be charged every month. I gave them my social security number and my wife's social security number. I am concerned our revealed information can be used for Identity Theft. I would like a refund of the $129.00 paid to them to set up an IRS payment plan.Business response
04/17/2024
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. We are always able to update your payment preferences or correct typos on your tax documents free of charge. Please see attached your updated tax documents with your monthly payment over 72 months. The tax documents with the typo were already mailed to you on April 16th through the ************ The **** tracking number is **********************. You can disregard the mailed documents, but you may still use the prepaid envelope that is inside to send your updated tax documents to the **** Please sign the attached documents as soon as possible and mail them directly to the *** using the prepaid envelope. We also just emailed a digital copy of your tax documents to your email address ********************Initial Complaint
10/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was under the assumption they were with the **** i needed a payment plan, and thought i had to pay for it, but its free, i was scammed, and demand a full refundBusiness response
11/04/2023
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. 97tax is a private tax preparation company not affiliated with the ***. Your tax documents were delivered to you on October 19, 2023 through the ************ The **** tracking number is **********************. Please see the attached screenshot of the **** tracking information. Please sign those documents as soon as possible and mail them directly to the *** using the prepaid envelope that was included. We also just emailed a digital copy of your tax documents to your email address ******************************* Please see attached a copy of your tax documents.Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I reached out to 97tax.com to get some information about paying off my *** taxes.. I spoke to ************************* right around July 14th she said that she would escalate the payment plan and everything would be sent to me after 7 to 10 days there was nothing that was sent another 7 to 10 days went by I called again and she said they were working on it after several phone calls back and forth there was no other information for me to do meantime the *** contacted me to make up a payment plan I called ******* again to refund $****** because there was no action taken on helping me with the payment planand I never received my refund from 97texts.com for $****** All I am asking for is the refund of ****** for services not rendered Thank you for your timeBusiness response
09/14/2023
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. Your credit card account or number was changed between the time you placed an order and the time we attempted to issue a refund. We will need to issue a credit to a different credit card number. We will contact you shortly to update this information for the refund.
Your tax documents were delivered to you on July 20, 2023 through the ************ The **** tracking number is **********************. Please see the attached screenshot of the **** tracking information. Please sign those documents as soon as possible and mail them directly to the *** using the prepaid envelope that was included. We also just emailed a digital copy of your tax documents to your email address ********************** Please see attached a copy of your tax documents.
Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We attempted to set up an o line payment to the *** and was re-routed to 97tax....when we spoke on the phone to the *** they stated this company is not affiliated with them and cannot set up payment plans.Business response
08/08/2023
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. We are a private tax preparation company. We do not accept tax payments and are not affiliated with the **** We prepared your tax documents within 24 hours of receiving your order. Your tax documents were mailed directly to you through the ************ The **** tracking number is **********************. Please see the attached screenshot of the **** tracking information. Please sign those documents as soon as possible and mail them directly to the *** using the prepaid envelope that was included. We also just emailed a digital copy of your tax documents to your email address on file for your order which is ******************* at ****************** Please see attached a copy of your tax documents.Initial Complaint
07/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went online to set up an IRS payment plan and unknowingly was deferred to 97Tax link. The website asked numerous questions and I assumed the company was processing on behalf of the **** I eventually spoke with an IRS representative, who advised me the company does not process setting up installment plans on the government's behalf. Additionally, the representative explained to me, because my Tax preparer had filed 2021 Amended Tax Return, I just had to make voluntary payments at this time. I didn't need my taxes prepared, nor did I request this service. I thought I was setting up IRS installment payments. I feel the company fully misrepresented itself and I'm demanding a full refund $119.00 immediately.Business response
07/21/2023
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. We are a private tax preparation company and do not work on behalf of the government.Customer response
07/21/2023
Complaint: 20337881
I am rejecting this response because: I contacted the 97Tax business owner at ************ and spoke with ***************** Service Representative who stated the owner, and supervisor wasn't available. I explained the nature of my call and requested a refund. She said she would pass the message on to management. I'm extremely unhappy with the company overall handling and fear they're performing deceptive business practices.I didn't need their services. The *** Representative stated they mailed out the notification for me to begin making voluntary payments. My tax preparer had already filed my 2021 Amended tax return and I was advised the department is backlogged; processing time ***** weeks. Once 2021 Amended tax return is reconciled my 2022 taxes owed will be significantly less than reflected.
I would like a full refund to apply to my tax bill.
Sincerely,
*********************Business response
07/21/2023
This customer called into our customer service line and the issue was quickly resolved. Thank you for contacting us directly.Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On June 21, 2023 I had gone on line to the Internal Revenue Payment Plan site and answered the questions to see I qualified to doof a Payment plan. Once qualified, I provded the information requested. After everything thing was done I noticed, it was not the **** but a 97tax company! Being fearful I looked to make sure it was at least a real company. Once I felt it was located in ******* I felt a little better. Now I have read, that the *** will not even except the paperwork they supposedly prepare for you! They charged me $129.00 for this service. Even worse, the number they give you to enter and check your paperwork status doesn't work. My main concern is that I have given my information to someone that will use it to commit fraud. I don't think I will use the paperwork anyway. Just want to ensure they are what they claim to be!! Thank you!!Business response
06/26/2023
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. Your order was placed on June 20th. The tax documents we prepared for you are standard *** forms and will be accepted by the *** for processing. The documents we prepared for you are in transit right now through **** and are expected to be delivered in two days on June 28th. The tracking number for your documents is **** 9400111206223459817232. See the attached screenshot of the tracking information from the ************ The order tracker on our website says the same, it requires that you enter a valid order number and phone number to view your order status. See the attached screenshot of your order status from our website.Customer response
06/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
06/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On June 9th, 2023, I paid ****** $119 dollars to arrange making payments for my taxes. I read that this was a scam and I would like my full refund. Please assist me with this request. Thanks.Business response
07/05/2023
Please contact us directly at ************ or email us at ********************************** to resolve any issues, we would be happy to hear from you. We have not heard from you directly in this case. We prepared your tax documents within 24 hours of receiving the order. Your tax documents were delivered to you on June 16, 2023 through the ************ The **** tracking number is **********************. Please see the attached screenshot of the **** tracking information. Please sign those documents as soon as possible and mail them directly to the *** using the prepaid envelope that was included. We also just emailed a digital copy of your tax documents to your email address ****************** Please see attached a copy of your tax documents.Initial Complaint
04/26/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
My husband logged on to ***.gov to set up a payment plan. Somehow in the process, 97Tax popped up and my husband thought it was a part of the *** site. This site collected all of our information and the appeared to set up a payment plan and billed my husband $119 via debit card to send a "packet" for submission to the ***. This was not the official *** site and appears to be a scam. We are concerned that all of our information was taken and could be used for fraud. We want a full refund and this company investigated as to how this so easily was popping up in connection with the official *** site to deceive and collect fees, Social Security numbers and very sensitive information.Business response
04/26/2023
We never received any communication about this issue directly from the customer, please contact us directly for immediate resolutions of customer service issues. We are a private tax preparation company. Upon attempting to issue a full refund, I have found that the customers credit card has been closed or cancelled. The bank will now allow a refund to the original payment method. Instead, we are happy to mail a check for the refund. Please confirm the customers mailing address.Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
27 total complaints in the last 3 years.
7 complaints closed in the last 12 months.