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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I went to make a payment with the IRS and then was mislead that tax 97 handled all the payment arrangements. I made the arrangements and & 85.00 was set to come out of my bank account and never did! They took $97.00 out of my bank account on 7/30/2021 they even sent me a envelope to give my bank account information to them with the IRS printed on it . I would like my money back and someone to please help shut this scam down! Thank youBusiness response
09/09/2021
Business Response /* (1000, 5, 2021/09/09) */ Spoke with customer on the phone and discussed tax preparation. Signed tax documents go directly to the IRS, and IRS processing times take over 30 days. For the fastest help, customers can contact us directly at *****************. Consumer Response /* (3000, 10, 2021/09/28) */ Hello ! I did speak with the tax 97 and he told me that they were taking care of it and that the payment should be taken out of my account October 5 2021. I would like to see if the payment will be coming out on that date before we close this. Thank you Business Response /* (4000, 12, 2021/09/29) */ The IRS would be processing your documents at this time, and the first payment could very well not be October 5th. How long this takes depends on volume at the IRS. Once the IRS has completed processing your application, they will send you a bill for your first payment. For more clarification, contact us directly at *******@97tax.com. Consumer Response /* (3000, 19, 2021/11/23) */ Good afternoon I would like to open this claim back up! I still have not seen a payment come out of my account!! They replied that it would be taken out October 5 th 2021 it is now November 23 rd 2021 .. deposit my money my 97.00 back into my account!! Please thank you very kindly ******** ********** Business Response /* (4000, 21, 2021/11/24) */ This is now resolved, more information emailed to customer. Consumer Response /* (3000, 23, 2021/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called them again and because they could not fix the problem with the IRS they refunded me my money back which was put back into my account.Initial Complaint
08/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
They told me they were the IRS and had me believing I was making payment plans with the IRS and not a business. They sent me papers with the IRS logo and charged me $97.00. I want my money $97.00 back and I'll contact a legitimate company to help me. They did falsely represented themselves completely.Business response
09/17/2021
Business Response /* (1000, 5, 2021/08/31) */ More information emailed to customer. Consumer Response /* (3000, 9, 2021/09/16) */ Yes, I accept.Initial Complaint
08/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Aug 6, 2021 the Company lead me to believe they were apart of IRS and took $97 payment out of my account and provided a service that should have been free. I want a refund.Business response
09/16/2021
Business Response /* (1000, 5, 2021/08/26) */ Never received contact directly from customer, unable to reach by phone. Full refund issued.Initial Complaint
08/18/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I fill out on line a installment agreement form **** for tax payment to 97TAX and gave them 97.00. Now they sent me a form to fill out and its wrong first they put a different date for my husbands SS number. Then on my and husbands names are completed. Plus they put more zeros than what i owe. They have a lot of typo's. Thank you, ***** *** ******Business response
09/20/2021
Business Response /* (1000, 5, 2021/08/19) */ Full refund issued.Initial Complaint
08/05/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
While trying to connect with IRS and set up a payment plan somehow I was linked to 97Tax and placed an order to set up a payment plan for $97.00 Given information about what my payment plan would be and when the first payment would be due. When the first payment didn't come out of my account I called IRS and they informed me they have no payment plan under my account. In addition I am not qualified for a payment plan at this time. This company is a total scam. No one from 97Tax has ever replied to my emails or phone calls. My bank is giving me a hard time about refunding my money. First time I've ever had that problem! They haven't been able to reach them either.Business response
08/25/2021
Business Response /* (1000, 5, 2021/08/06) */ Full refund issued today, please allow 7-10 business days for your bank to process it.
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Customer Complaints Summary
27 total complaints in the last 3 years.
7 complaints closed in the last 12 months.