Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2006 ************* and it broke down day later I pay to have it tow and had get rides to work for 3 days all ask was to move payment back Instead he repo my car.

  Business Response

  Date: 10/15/2024

  On August 22, 2024, PB purchased a used 2006 ****** Camry Solara from Auto Approval. A down payment of $900 was made and the contract was to begin on September 6, 2024 with the first installment payment due. ** purchased this used vehicle and did not purchase an outside warranty. Our vehicles are sold As-Is. PB called our lot the Monday prior of having an issue with the vehicle and was transferred over to the repair shop, which is a separate company from the finance company. The payment was not made on time and the office continued leaving messages and sending over the payment link to her phone. ** also did not insure the vehicle at the time of purchase nor by the first payment. Thus, a CPI fee was placed on her account until she provided proof of that full coverage insurance that we required. Calls continued to be made to PB and messages left. When PB did call, she wanted her payment to be pushed to the end of her loan as she was low on financial funds and could not make the payment until several weeks later. We stated to PB that, unfortunately, we could not do so and reminded her that she was a bi-weekly account. She was also informed of the insurance. She was very adamant that she did indeed had insurance. We called her insurance on another phone with her on speaker phone to assure her, once again, that she did not insure our vehicle. Several minutes later, she called on 3-way with the insurance to add it to her account. PB was repossessed for default of her loan for payments. Therefore, Auto Approval will not be refunding any monies to PB. 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the car and was told the x **** on tires meant the tires were new checked. The tires were all dry rotted and the tire blew. the owner refused to help me with tires or replace this was only hours after leaving lot. I had to purchase 4 used tires, the blinkers were out and he refused to replace blinker bulbs upon purchase of the vehicle. I recently found out I cannot leave the state not even to visit another state! I purchased car with out of state license and told him I was here for work and travel a lot in my occupation. the owner is now telling me I cannot leave with the vehicle I am financing untill paid off! The sunroof was leaking and flooded my floor boards with water the passenger door leaks I tried to return the car the same day as purchased because of the issues found out upon driving Owner stated no refunds I have tried to come to a resolution with them and they refuse to do anything. I need some guidance

  Business Response

  Date: 11/22/2023

  ** purchased a 2008 Mercury Mariner on 7/19/2023 from our company. Upon purchasing the vehicle, she was told by the salesman that the tires were marked with an 'X' indicating that they would need to be replaced. As we do not dispose or sell tires at out dealership, she was directed to purchasing used tires at a nearby location. Customer than *********************** her 'As-Is' purchase with an out of state license. She told the salesman she had recently moved to ******* for her job. The salesman stated that we do not finance any vehicles out of state, so she was much aware of this. After several months, ** came to the office complaining about a leak from her sunroof. The repair shop next door inspected the leak and concluded that debris was blocking the sunroof from closing completely. The removed the debris with an air hose and the sunroof was able to shut. The customer purchased a used car "As-Is' with no warranty. Auto Approval will not be refunded any monies on this account. 

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car through finance on February 23rd 2023. I put down $2,500 on the car. I was supposed to start making payments March 17th for $100 a week even though I get paid bi-weekly.. my tag and title was supposed to be included in my purchase. Friday March 3rd 2023 I supposedly had a payment of $241.69 for tag and title which they wanted me to pay weekly for the whole month of March or by March 24th 2023. I questioned making payments on the tag and title on Monday because it didn't make sense to be making separate payments and car payments on top of that. ***** the office manager called me on Monday stating that I had to make a payment $482.58 for my car. I asked her why do I have to make a payment already and she stated that that's part of my car payment already. I was working so I was not able to come in because they are not taking payments over the phone supposedly. Tuesday I went to go get the money out the bank and go to speak with them and pay in person but they were closed at 4:39 p.m. Wednesday morning I had any plans to go to the office before I had to work and when I came outside my car was gone. I thought my car was stolen just to be discovered that they took my car for not coming in to make a payment for tag and title. When I went to speak with **** he was very nasty telling me I defaulted on my first payment and they were not going to keep my car financed they were canceling it effective immediately. I stayed to them what was going on and I also was in the hospital with my loved one and he told me all I'm making is excuses and kept pointing to paperwork that he takes to the wall staying no excuses here. After speaking with ***** about it she told me to ask **** again and talk to him to see if he will move forward. My girlfriend spoke with one about the situation and he eventually seemed more open about giving me my vehicle back but ***** said no. I asked for my $2,500 back because it has not been a month and they said no. Now I have no vehicle and I'm out of my money. Frauds ????

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/1/ 2023 i put down 600$ for a down payment ******* accent 2012 from auto appproval in ******* ** i took to ********* because i wanted to inspect the car it had a check eng light on on feb 4 the inspection said it needs a fuel system cleaning 3 tires front and rear break rotors and pads i have the inspection report in my hand want to see it come here i will show u the car was in a accident because the bumper was s**** on and parts missing from front and the battery died and from a nother auto inspector the top engine manafold leak oil he said the car was sold as is knowing all that was bad how can sell a car that knowing it is a lemon and cost **** to fix or more please help me get my money back i had the car for less then 1 week i am on social security saved up the money for 3 month just be take advantage of i am asking for help a person on social security

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got car March 31st, 2022 not even 2 hours, it stopped working and was stuck on side of road so my mechanic drove out to me and then noticed that the pipes that connects to the car for the coolant was not connected and had to reconnect and put coolant and had to drive next day to get a new oil change since there was nothing in there. 04/28/2022 is when my car was fixed for AC couldnt work for two weeks then after that was good for another week or two then my car starts shaking every time I drive and accelerate to find out my knock sensor is bad once again went to My mechanic and seen that the spark plugs was not put in correctly was loose then for the knock sensor was missing the bolt so it came right off and my coils are also bad and just got all these things done was out of my car for a whole month until today my car was fixed 06/27/2022 yesterday and they toke my car today 06/28/2022 didn't even come with a tow came in a regular car and hopped in my car because I went inside to get a couple items and went outside my car wasn't there like I said they didn't come in a tow in regular car and now saying I can't get my personal items until I pay 125 my license, social, paperwork for my job my best friends license is in my car and my air pods and this not the first time there are many reviews and even someone I know dealt with the Same thing you can go and look onto their website and see all the warnings sadly I did not look at the reviews at the time but I do not deserve to be treated like trash and as the owner Jen says which deal with payments says it ruining lives because it was them that given me a car that they knew I was going to have trouble because Juan the seller which is the other owner kept on saying to get this other car kia soul because the car that I got is prone to the engine blowing and I work with my car and they know that and ever since I got it has been in the shop non stop understand buy the car as is but you don't give cars that are missing parts

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 13, 2022/07/22) */ RE: #XXXXXXXX SR (ircjased a 2012 a 2-12 Kia Rio from Auto Approval on 3/31/2022. She purchased the vehicle As- IS with no warranty. The day after purchase, she received an oil change AA complete Auto Repair. Any repair or service work that was done would be appointed to them. That is a seperate company from Auto Approval. On 6/3/2022, her account became deliquent. We attempted numerous ties to contact her at the number given but it was disconnected. The vehicle was spotted several times driving around and she kept it in the residence garage out of reach. On 6/28/2022, her reicle was redeemed due to deliquency of her accouont. It was redeemed t a different address that was given by a potter. The driver's side window was done, and the vehicle was unlocked. We do not have to call a tow truck to repossess a vehicle nor do we have to knock on a door for the customer to be made aware of such. That would be disturving the peace. Also, we are not responsible for any belongings lef in the vehicle. SR's belongings were bagged, and a fee was to be paid. We did not tret her as trash as she states. When she came into the office, she was accompanied by a friend and pid the fee. She looked through eash bg to makesure everything was in it. The net morning she called the office accusing everyone of takigher iPads. There is no need to anyone here to take anypersonal propertyof a client.She went even to the point to accuse the children of the finance manager who were not even intown when the vehicle was taken. Unfortunately we will not be issuing a refund to SR. She was late on her payments and her vehicle was repossessed.