Complaints

This profile includes complaints for Econo Auto Painting & Body Works's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Econo Auto Painting & Body Works has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Econo Auto Painting & Body Works

  PO Box 10479 Brooksville, FL 34603-0479

• 

  Econo Auto Painting & Body Works

  11707 N Florida Ave Tampa, FL 33612-5217

• 

  Econo Auto Painting & Body Works

  7020 N Dale Mabry Hwy Tampa, FL 33614-3933

• 

  Econo Auto Painting & Body Works

  2710 N Tryon St Charlotte, NC 28206-2757

• 

  Econo Auto Painting

  2607 Deans Bridge Rd Augusta, GA 30906-2203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car there for a warranty refinish because theyve messed it up the first time, so after I received the car it returned even worse than it did when I brought it. On top of that I was missing a few emblems and trim pieces to the car and they werent willing to comply or give me any type of reimbursement, they simply just told me to get my car out of there and leave.

  Business Response

  Date: 03/31/2025

  I would like to send Mr. ***** complaint to our area supervisor but Mr. *** did not indicate what shop he visited. As we have close to 30 shops, it is necessary to know what location Mr. *** is talking about.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have my truck painted and all dents fixed Econo Paint did not do what was on my contract then the supervisor told me that they would fix it until I told him that he should personally check these before calling clients then he had me trespassed and I had to call the police in order to get my vehicle out of their establishment I just want what was on the contract done and repair my vehicle

  Business Response

  Date: 03/25/2025

  I have forwarded this complaint to our area supervisor for his review and response.

   

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024 my business ********************************** Transportation had three vehicles painted at Econo Auto Painting in *********, **. We were given warranty on each vehicle. Two had a three year warranty and *** had a one year warranty. All were singed by the manager, ***** *****, when we paid and picked picked the vehicles. The last one e was a 2010 Chrysler 300 that we had the color changed from. Red to black. We picked picked it up on 1/26/2024.On 2/13/24 at apx 3:00 pm I took the 2010 Chrysler 300 back to Econo and showed them my warranty and asked them to please fix the paint that was chipping off and also on my 2011 Lincoln Town Car. I was told the warranty was no good because it was the wrong warranty and I should have been given a one year warranty not a three year warranty. I tried to nicely explain that this was the warranty we were given for the Chrysler 300 and also the 2011 Lincoln Town cars. I also added it a clear coat had been applied as was agreed because I was having three vehicles painted. The man I spoke to was the manager I supposed was not very friendly. I asked him if he knew anything about business law and I did because we owned two small business. His response was have a nice day and take us to small claims court. This was all said with my wife ****** ******* present. I don't want any money back I just want the warranty I was given on both cars to be honored. It was not my fault the wrong warranty was given to me

  Business Response

  Date: 03/25/2025

  I have forwarded this complaint to our area supervisor for his review and response.

   

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23081104
  
  I am rejecting this response because: They are just putting this off. The right thing to do is simply honor the warranty. It will save alot of time and aggravation on both our parts. It's simple look up what a company should do when this happens.  It's in black and white. 
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 03/31/2025

  Our supervisor did reach out to Mr. ******* but the waranty that was presented appeared to be blank and we could not honor it. We are sorry that we were not able to satisfy Mr. ******** warranty issue.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an absolutely horrendous experience at Econo that I feel compelled to share. I would rate them a 0/10 for their service and professionalism.I dropped my car off on Monday, expecting a smooth process. However, when I returned to pick it up, I was given the wrong key and told it was mine. After showing a photo of my actual car key, the staff member informed me that my key might have been given to someone else. To make matters worse, that person wouldnt be able to return the key until after closing hours. Since it was a Friday, this meant I was left without my car key until Monday, effectively stranding my vehicle at the shop.The situation escalated when I tried to express my frustration to the manager, *****. His behavior was not only unprofessional but also felt prejudiced, as he cursed at me and called me a racial slur for their mistake. This was completely unacceptable and added to my distress. Now, I find myself in the unfortunate position of having to contact the police to retrieve my key from the customer who mistakenly received it.Overall, my experience at has been nothing short of terrible. I strongly advise others to think twice before trusting them with their vehicles. Its incredibly frustrating to feel that your belongings are not safe in their hands, and to be treated with such disrespect is simply unacceptable.. Unfortunately, I believe that proper guidelines for running a business were not followed, which has left me in a difficult. The key cost of over $350. Additionally, I have incurred significant expenses from extending my rental car, which has added to my frustration.I understand that unforeseen circumstances can arise, but I expected a higher level of support and communication from your team during this process. I would appreciate any assistance you can provide.

  Business Response

  Date: 03/05/2025

  We are sorry to hear about Ms. ********* unpleasant experience.  I have forwarded the complaint to our area supervisor for him to review and  respond to the customer.

   

   

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23002574
  
  I am writing to formally reject the response provided regarding my recent concerns. After careful consideration, I feel it is important to express my reasons for this decision. The situation at hand involves the manager, whose behavior I found to be aggressive and unprofessional. This has left me feeling unsafe and uncomfortable in our interactions. It is crucial for me to engage in a dialogue that feels genuine and constructive, and unfortunately, I do not believe that is possible under the current circumstances.
  
  Sincerely,
  
  Keliesha *******

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Jeep to pleasant view location on 02/04/2025 and talk to guy named *** who said he was the owner when asked multiple times. I had to call them on 02/07/2025 just to find out he proclaimed the car was ready the next day (red flag) but he couldnt reach me. The Jeep paint was way off from the original color and had major imperfections and debris all over the hood. Paint was chipping already within 1 hour from the black debris that was left in the paint job. *** claim to have told me that his computer told him that was the correct color and even after seeing that the colors were way off he claimed that he would not respray the vehicle but would only buff the imperfections out as best as he could if I paid him an additional fee and purchase the correct paint myself. Why would I pay you to mess up my paint job and then pay you to fix it? Why wouldnt he just do this the first time? This is a horrible first time experience and please be aware these guys are for junk cars and trucks and do not take your new car to these guys.

  Business Response

  Date: 03/05/2025

  We have contacted Mr. ****** and he is scheduled to come by the shop on Friday, March 7th to take care of his issues.

  Thank you.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 21, 2024 was the last time I picked the car up from Econo Auto Painting in **********, ***Please read the attached letter I wrote to the corporate office as I had been in contact with them regarding issues with the work and service. I also wrote a letter around November 8, 2024 to the corporate office, Vice President and mailed to their registered agent list in the State of Florida Corporate filings. You will see a letter mailed back from their registered agent denying that they are the registered agent and refused to forward the letter to the ***************** There are also pictures attached of my freshly painted car covered in sanding dust from Econo Auto Painting, given back to me twice in this condition. Please read the attached letter sent to corporate office for all the details. Thank you

  Business Response

  Date: 11/25/2024

  I have forwarded the complaint to our area supervisor for his review and response.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22600490
  
  I am rejecting this response because: the responder is not the person to whom the letter was addressed.  The letter was addressed to an officer in this Corporation, Director **** ******, not to the regional supervisor who ignored, and never responded to my last call and complaint to the corporate office.  This complaint needs to go to one of the executives in this corporation because there are major problems with this corporation, as you can see with an F under BBB and only the executives have the power and authority to fix them.  Please direct this entire complaint to the Owner or Director of this corporation.
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 12/02/2024

  We repaired Mrs. *********** 300z at the ********** location.  We did bodywork and repainted her car.  When she came to pick the vehicle up she was unhappy with the black trim on her vehicle.  She thought that was included in her paint job so as a courtesy to her, we painted 
  ALL the black trim on her car at no charge to her.  We then delivered the vehicle to her and explained all the care instructions before she left.  She returned saying she had a problem with how the hood looked on the vehicle.  At this time, she revealed that when she went home she put a car cover on the vehicle after being instructed not to.  In the interest of good business prctice and to keep a happy customer, we agreed to repaint her hood at no charge. She then dropped her vehicle off and had more issues she wanted to address at this time and again in the interest of customer satisfaction we agreed to addresss the other areas as well.  She picked up her vehicle again and left with no issue at the time until now receiving this BBB complaint from her.  I do not know what more we can do to satisfy this customer.

  **** *****, North Carolina District Supervisor.

  
  

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22600490
  
  I am rejecting this response because:

  
  Complaint: 22600490
  
  I am rejecting this response because: I rejected this same response initially because of **** ***** being the person to respond. He is not the executive, and not the person who should address this complaint.
  
  This is a ridiculous response.  I complained immediately to the corporate office while I was there in the parking lot. The manager, Obi, was not talking. He wouldn't look at me when I went in the office to get my keys.  Further more, there was not supposed to be any contact between myself and the manager Obi because of the previous contacts and his anger, total disrespect, and belligerence towards me. That Is why the regional manager, Mike  made arrangements to show up when I brought the car back so Econo could correct the problems they created, and he was supposed to be there when I picked the car up so that I would not have to deal with that angry manager, Obi, but **** did not show up! There was nothing other than the problems Econo created that was asked to be redone! **** knows that. We should not be having this conversation because we moved beyond the reasons for having to bring the car back.

  There is a letter attached to this complaint telling Econo they owe me because of the damage listed in the attached letter. That is the center of this complaint. That was addressed to the Director of Econo, **** ******, and not **** who never responded to my last complaint through the corporate office while I was at Econo. **** should not be answering this complaint! 

  
  This is the second time I asked for my complaint to go to the executive office, as that is where it is addressed. Econo has a history of avoiding forwarding complaints to the executives. That is why they still have an F rating, no one ever resolves real problems, the people they hire!!

  
  Furthermore, **** does not have the authority to properly address the issue and payment that Econo owes me. Please have my complaint addressed by the Executive Director not a person who is being totally dishonest, didn't show up as promised at the ********** location, refused to respond to the last complaint about damages, and has no authority over a major situation such as this. 
  
  Sincerely,
  
  **** *********
  

  Business Response

  Date: 12/06/2024

  As the area supervisor, **** ***** is the person to handle any and all complaints out of ***************

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22600490
  
  I am rejecting this response because:  **** ***** is not the Director of this company. It is the same person who not properly address the problem before it led to this escalation.  When the complaint is partially involving him, it is ethical business practice to have the Executive Leadership Team to address the problems.  If not, the problems will become more damaging for the company.  To whomever is giving this response, you need to stop trying to circumvent addressing this issue because this issue will become a national spectacle.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage was caused to my vehicle at Econo Paint in ***************. I've informed them of damage I've gotten 3 estimates for repair the lowest was 4k it was there to fix scratch on bumper they scratched my headlight my chrome trim around doors . They got over spray on the grill over the roof on the hood rims and underside and they got paint on doors which is peeling off. The repair was to front bumper they had no business touching doors or any other part. I've contacted my insurance which they told me it is Econo responsibility for poor workmanship. They also damaged my battery by using my car to jump start other cars causing a short to where my back door no longer works. This is absolutely unacceptable and I want to know what you will do to remedy this situation.

  Business Response

  Date: 11/25/2024

  I am sorry that Ms. **** has experienced problems with her paint job.  I have forwarded her complaint to our area supervisor for his review and response.

   

  Customer Answer

  Date: 11/29/2024

   
  Complaint: 22599342
  
  I am rejecting this response because: They caused severe damage to my in excess of 4k I've already sent an estimate and I am seeking the damages to be paid for. Since the shop here is incapable of doing the job correctly
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/04/2024

  We have been in contact with Ms. **** in regard to her complaint since early Oct of 2024.  We repeatedly asked Ms. **** to allow us to honor our warranty and address the issues she has with the work performed.  **************** chose to file a claim with her insurance company for $864.64 and had her car repaired at another repair shop on Oct. 16th.

  Therefore we consider the matter closed.

  Thank you

  ***** ******, Area Supervisor

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our vehicle to this shop last year with a promise of one year warranty. Recently, the paint started peeling off and we took it back to the shop today. The employee took a look at the car and asked us if we applied wax to it every 4 months. The instruction did not say that, and the paint peeling has nothing to do with the wax. He said he would fix the problem for a prorated amount of $300.00. I told him that this was supposed to have a one-year warranty, so I don't understand why I had to pay extra. Also, one of the reasons why the paint is peeling off because they use a cheap paint, according to the employee. I paid $800 plus dollars for the paint job. This is a bad business practice that does not keep their promise and take advantage of "band-aid" workmanship to their customer. With so many complaints, I suggest this company needs to make changes to their practice, or close shop.

  Business Response

  Date: 11/25/2024

  I am sorry that Mr. ****** has experienced a problem with his paint job. I have forwarded his concerns to our area supervisor for his review and response.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22589735
  
  I am rejecting this response because: I am not satisfied with the supervisor's response. He was comparing their warranty to a battery and tire that if something happens, the replacement is prorated. I told him that it's not true because if I have had some issue with the battery or tires, and the shop or store replaced them one on one within the warranty period. I feel like I am not going anywhere with this issue, so it is not worth talking to anyone. I will simply fix the problem and will never recommend or go back to that business. I know that other businesses would have done more than saying no, or we will charge you more as a result of our poor service.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/02/2024

   The supervisor did call to try and resolve your issue.  All of our warranties are and have always been pro-rated.   We are sorry that we were unable to meet your expectations.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/7/24 $488.99 special $115 poly on auto paint job for my 2010 mazda3. I brought the car to them to paint the whole car which included sanding , original paint **************** to be applied. I received the car back & notice an issue. I showed ********* said to take car home clean it up because sanding dust all over it so couldn't check if any other issues then call him for appointment to take care of all issues. There were many issues once clean 1st was the many bubbles, big chunks of paint or dust, bumper, roof & sides. 2nd Paint drips, waves of rough to smooth transitions throughout.3rd very dull looking & when rinsed down didn't bead up & roll. When I dried the car it kept leaving smudges over & over . I brought back to **** 8/12 he said will redo paint job and I paid extra for extra poly coat told him to keep as long as needed to have the car done with no bubbles or blemishes. When I got the car back it was worst then 1st issues. It has Double the amount of bubbles and blemishes over the entire car. My emblems are hanging from original place by some kinda glue. My headlight know gets water in it. I can see swirl marks from sander. I called **** about this he said he repainted & polycoated I explained he couldn't have because old blemishes & bad work still there with new stuff now. I said would bring for him to see he said I can bring in if I want but he's not painting the car again. This paint job is compromised & 100% expected failure because of improper procedures not following manufacturer *************** warranty is useless if not gonna be honored. I brought him a car with no blemishes original factory paint job & now I'm expected to just except my car with bubbles all over it, emblems ready to fall off & a 3yr warranty I can't use now cause he refuses to honor it because of his failure to do proper job. This is absolute disgrace & dishonest to not live up to his responsibility at least give my car back in the condition I gave to him blemish free.

  Business Response

  Date: 11/12/2024

  I sent Mr. ******** complaint to our area supervisor for his attention and response.

  He has contacted the customer and is waiting on a response to schedule an appointment to correct any issues covered under warranty or quality.  

  Thank you.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22521516
  
  I am rejecting this response because:

  I had a complaint against this company and y'all had him call me in Nov 2024 to which he agreed to repaint my car cuz of a bad paint job they did. We made an appointment for after Thanksgiving to which I cancelled, rebooked for December but cancelled again so this time I spoke to gentlemen & he said just call him when ready and we will rebook them. I recently called 3weeks ago spoke to ***** who basically gave me a hard time about the time frame & claims he was the manger. Said he would talk to **** & others and get back to me the following week. I waited til Wednesday called back got the same ***** *** said he will re contact someone again & will call back. I asked whom I'm expecting to call back he refused to give name, I asked if there's a ph# to reach SOME1 instead of waiting he said no I'm not giving you any Names of people or #'s & I will just have to wait for when someone calls . They messed up my car & then attempted to correct the situation & made it 5times worse. This is their doing and their supposed to fix it & I reached out to you as last ditch attempt B4 I will only have seeking court as a final remedy if their not gonna live up to their end. I also have a warranty from them , & yet they're not fixing there mes up.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction was 10-7-2024. The amount paid for the service was $662.06. The service provided was a full paint job for the car. The nature of dispute is due to debris under the paint on the driver's side door. There was debris on the car prior to painting the vehicle. When I discussed my concerns about the service, I was told it was trash in the paint and I should go have it detailed. They didn't properly prepare the vehicle for painting by ensuring that the surface of the vehicle was clear of any debris.

  Business Response

  Date: 11/08/2024

  We are sorry that Ms. ***** has experienced a problem with her paint job. I have forwarded her complaint to our area supervisor for his review and response.

  Thank you.