ComplaintsforAspen National Collections

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing urgently to address errors on my credit report caused by the disclosure of my personal information to credit bureaus, resulting in significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to remain confidential.Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not given.The discrepancies related to ASPEN COLL have negatively impacted my financial situation and need immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under certain conditions.For your reference, here are my account details:Account Number: ****************I request a thorough review of my account, prompt correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,*******************************

  

  Business response

  07/01/2024

  The account was assigned to our office July 26, 2021, for past due maintenance fees and real estate taxes for the ***************** Resort Owner's Association.  **** continued to accrue until a deed in lieu of foreclosure was recorded in 2023, satisfying the mortgage obligation.  The fees that were due to the owner's association were not included in the deed in lieu.  We have noted the account as disputed and been trying to reach the consumer as well as the other owners on the property with no luck.  We will mail verification of debt and if the account is cleared up, we would be willing to remove the item from his credit history.   

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I do not have any contracts with Aspen, I do not agree to pay Aspen anything. I dispute the amount they claim to be collecting. I dispute the added fee they put on my credit report every month. I have never received a full contract show where they can prove I agreed to the amount they claim I owe to their client. I have never received proof that any contract allows them to add an abundance of fees to any money they claim is owed. I want this cleared from my credit records as there is no proof of debt.

  

  Business response

  06/17/2024

  The account was assigned by the management company for Vacation Village at ******* Owner's Association.  She would not have a contract with our office.  She did not hire us to collect from herself.  We have never had a request for verification of debt before.  We will mail it to the address provided.  If the account were paid in full soon, we would remove it from her credit history.  

  Customer response

  06/25/2024

  
  Complaint: ********
  
  I am rejecting this response because: your proof of debt is a deed that someone put my name on - I did not sign this I did not put this in my name. 
  

  So all I have to do is file a paper signed by a seller and put in someone else's name? 
  

  The other proof of debt you sent was bylaws .  
  

  Since I would never have done this, unless I was drunk, I don't even like Florida that much and my kids don't like Disney. 
  

  I dispute the ownership of this debt and everything associated with it. 
  
  Sincerely,
  
  ************************* *******

  

  Business response

  06/27/2024

  Hello,

  We provided a copy of the legally recorded deed which you would not have signed.  If you think it was fraud, you can discuss that with the company that recorded it.  Because you purchased it from a third party, our client would not have a copy of a contract with you.  I sent along our clients notes from conversations they had with you last year when you were trying to let your sister use your week, but you were not up to date.  Also, notes from last week when you contacted them about being in collections.  Our client, the owner's association, bills the deeded owner according to the county records.  

  (2023-05-10 16:22)  RLatorre

  *********************, called back and was transf to me w/reg to her upcoming res on 6/23/23 in that the prev agent she got the owner **** email from told her that her sister will not be able to ck-in bc she owes her 2023 M&T.
  
  (2023-05-10 16:29)  RLatorre
  Owner understood & was calm in knowing her sister will be able to ck-in in June 2023. ***** said she will contact RCI to ask about switching to an RCI weeks acct. I sent her an email as per her request to recap what I advised.
  
  (2024-06-19 10:14)  ********
  ******* said two of her kids died & she's trying to get rid of timeshare but that she's also trying to use it? 
  *********** ******  ******** ** ************ **** *** ****** *** *** *********** ******  ********
  ******* kept arguing that she does not want to speak w/ Aspen because they are rude and she wnats to pay us directly. Told her we cannot take her payment she must go thru Aspen. she requested to speak w/ someone "in charge of sending accounts....

• Initial Complaint

  05/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with Aspen National Collection. I do not have a contract with Aspen National Collection, they did not provide me with the original as I requested.

  

  Business response

  05/29/2024

  The account was assigned to our office July 7, 2023, for past due maintenance fees and real estate taxes owed to the **************** at ********* Owner's Association.  This is the 5th time their account has been sent here and the other 4 times were all paid in full.  We have not received a request for verification of debt from ****** until this complaint.  We will send verification to the address listed on the complaint.  If they pay the account in full soon, we will remove the item from their credit history.  

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I don't have a signed contract with this company nor have I received any communication from them. I want my credit report restored immediately!

  

  Business response

  04/18/2024

  The accounts are for a defaulted campground membership contract and the annual dues owed to *************************.  We have had different addresses, including one received April 17, 2024, that is different than the one provided on this complaint.  Currently we had been sending correspondence to P.O. Box 4331, *********, ** 91747-4331, with no return mail or forwarding notices.  We have been calling the phone number she provided with this complaint since September of last year with no answer.  We are not able to leave messages unless given authorization ahead of time by the consumer.  She had no contract with Aspen because no one has a contract with the collection agency trying to collect a debt from them.  We are hired by the company she owes money to.  We will send verification of debt to the address she provided on this complaint.  If she would like to call our office to discuss arrangements, she can reach our office at ************.  

  Customer response

  04/19/2024

   
  Complaint: 21580836
  
  I am rejecting this response because: this is not my debt it is fraud 
  
  Sincerely,
  
  ******** Lovetr6

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *********************** OA. I do not have a contract with Aspen Collection. They did not provide me with the original contract as previously requested.

  

  Business response

  04/09/2024

  We have not had contact with this consumer since October 2021.  She never requested verification of debt.  She just refused to pay the bill or make payment arrangements.  She has no contract with Aspen National Collections because she did not send herself to collections.  We will send verification of debt to her and note the account as disputed.  If she would like to resolve the bill she can reach our office at ************.  If it is paid in full, we would be willing to remove the item from her credit report.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Aspen National ****************** I do not have a contract with the Aspen National ****************** I have not signed any paperwork with Aspen in regard to this debt nor stated that I will pay or owe them any money. I have not been provided any original contract or documentation as requested.

  

  Business response

  04/02/2024

  The account is for past due maintenance fees and real estate taxes owed to the ***********************.  It was assigned to our office for collection due to non-payment May 17, 2022.  He has no contract with us because we are a collection agency collecting on behalf of one of his creditors.  He has never requested verification of debt from us until now.  We will send it to the address provided on the complaint.  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with **************************. I do not have a contract with Aspen National Collections, they did not provide me with the original contract as requested.

  

  Business response

  03/01/2024

  This is the first communication we have received from **************.  We have called the phone number provided, but no one has answered or called us back. We have sent letters to the address we have for him that matches the zip code he provided but not had a response.  We will send him verification of the debt and not the account as disputed.  

• Initial Complaint

  01/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ********* Resorts. I do not have a contract with Aspen National Collections. They did not provide me with the original contract as requested.

  

  Business response

  01/30/2024

  The account was assigned to our office June 30, 2022, for past due maintenance fees and real estate taxes owed to the Grandview Resort at ********* Owner's Association.  We have spoken with the consumer twice at the phone number she provided in her complaint.  August 9, 2022, she indicated she would call us back on the following Friday to pay the bill.  We never heard back.  The next time we talked to her was November 4, 2022, again at the number provided above.  She said she could not do anything for another month or so at that time.  The only other communication from her was a transunion dispute received July 28, 2023, saying that an insurance claim had been delayed (?).  There has never been a request for verification of debt until now.  We will get that information out to her as soon as possible.  The current balance only reflects delinquent fees and taxes through June 2, 2023.  Anything that came due after that including **** fees are not included in our balance at this time.  

• Initial Complaint

  01/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a third-party organization attempting to collect $342.00 for the original creditor 05 ************************** OA. This account has shown open July 7, 2023, 6 months ago which is completely false. I have had no attempts via phone or mail in an attempt to collect said debt and I did not open this account 6 months ago. All info based reported is inaccurate, please remove it immediately.

  

  Business response

  01/15/2024

  We are a third party collection agency hired to collect on behalf of the Grandview Resort Owner's Association.  That is correct.  The account was assigned to our office July 7, 2023.  It was originally due to our client January 1, 2023.  We have made several attempts to reach the consumer at the number listed above.  Because it is a cell phone, we are not allowed to leave messages until we receive prior consent from the consumer.  We have sent letters to the address provided with no response and no return mail.  At this time, there is another maintenance fee that came due for this year that has not been sent to collections yet.  The account is reporting correctly as an unpaid collection.  We will note it as disputed now that we have been notified of such dispute.  If the account is paid in full soon, we would be willing to remove it from their credit histories.  If it is not paid, eventually the **** fees will be added to the existing balance.  They can call us at ************ if they have any questions.  

• Initial Complaint

  01/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ********* Resorts *********. I do not have a contract with Aspen National Collections, they did not provide me with the original contract as I requested.

  

  Business response

  01/15/2024

  The account was assigned to our office July 7, 2023, for past due maintenance fees and real estate taxes owed to the Grandview Resort at ********* Owner's Association.  This is the 5th time their account has been sent here and the other 4 times were all paid in full.  We have not received a request for verification of the debt until this complaint.  We will send verification to the address listed on the complaint.  If they pay the account in full soon, we will remove the item from their credit history.  The balance does not reflect any fees or interest that have accrued after the date of placement.  

  Customer response

  01/15/2024

   
  Complaint: 21144386
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩