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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ********* Resorts. I do not have a contract with Aspen National Collections. They did not provide me with the original contract as requested.
Business response
01/30/2024
The account was assigned to our office June 30, 2022, for past due maintenance fees and real estate taxes owed to the Grandview Resort at ********* Owner's Association. We have spoken with the consumer twice at the phone number she provided in her complaint. August 9, 2022, she indicated she would call us back on the following Friday to pay the bill. We never heard back. The next time we talked to her was November 4, 2022, again at the number provided above. She said she could not do anything for another month or so at that time. The only other communication from her was a transunion dispute received July 28, 2023, saying that an insurance claim had been delayed (?). There has never been a request for verification of debt until now. We will get that information out to her as soon as possible. The current balance only reflects delinquent fees and taxes through June 2, 2023. Anything that came due after that including **** fees are not included in our balance at this time.Initial Complaint
01/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a third-party organization attempting to collect $342.00 for the original creditor 05 ************************** OA. This account has shown open July 7, 2023, 6 months ago which is completely false. I have had no attempts via phone or mail in an attempt to collect said debt and I did not open this account 6 months ago. All info based reported is inaccurate, please remove it immediately.Business response
01/15/2024
We are a third party collection agency hired to collect on behalf of the Grandview Resort Owner's Association. That is correct. The account was assigned to our office July 7, 2023. It was originally due to our client January 1, 2023. We have made several attempts to reach the consumer at the number listed above. Because it is a cell phone, we are not allowed to leave messages until we receive prior consent from the consumer. We have sent letters to the address provided with no response and no return mail. At this time, there is another maintenance fee that came due for this year that has not been sent to collections yet. The account is reporting correctly as an unpaid collection. We will note it as disputed now that we have been notified of such dispute. If the account is paid in full soon, we would be willing to remove it from their credit histories. If it is not paid, eventually the **** fees will be added to the existing balance. They can call us at ************ if they have any questions.Initial Complaint
01/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ********* Resorts *********. I do not have a contract with Aspen National Collections, they did not provide me with the original contract as I requested.Business response
01/15/2024
The account was assigned to our office July 7, 2023, for past due maintenance fees and real estate taxes owed to the Grandview Resort at ********* Owner's Association. This is the 5th time their account has been sent here and the other 4 times were all paid in full. We have not received a request for verification of the debt until this complaint. We will send verification to the address listed on the complaint. If they pay the account in full soon, we will remove the item from their credit history. The balance does not reflect any fees or interest that have accrued after the date of placement.Customer response
01/15/2024
Complaint: 21144386
I am rejecting this response because:
Sincerely,
*******************Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 05 ***************** RESORT OA, I do not have a contract with ASPEN NATIONAL COLLECTIONS, they did not provide me with the original contract as requested.Business response
12/19/2023
The account was placed for past due maintenance fees and real estate taxes owed to the ***************** Owner's Association. Of course the consumer does not have a contract with ** because no one hires a collection agency to collect from themselves. I have attached a copy of the recorded and signed warranty deed. We will mail verification of debt, although this is the first time it has been requested. We spoke with her once in 2021 and she refused to pay. We have never received any correspondence from her, only a couple of disputes through the credit bureau claiming not hers.Initial Complaint
12/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with 05 ****************** ******************* I do not have a contract with Aspen National Collections, they did not provide me with the original contract as I requested.Business response
12/05/2023
The account has been here for over 3 years. We have been calling ************** with no response. He called us once from that number on August 11, 2020, and confirmed at the time the address of P.O. Box *****, *******, ** **********. The call cutoff before any arrangements were made. We received a transunion dispute December 4, 2023, saying "not mine". Other than that, all we have is unanswered calls and no response to mail sent to that address. There has never been a request for any information. The contract has been cancelled for the property at ******************, but there were fees owed to the owner's association at the time of cancellation. We will send verification of debt to the address he has provided with this complaint. If the account were paid in full, we would be willing to remove the item from the credit report. Otherwise, it will continue to report as a disputed, unpaid collection.
Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called this company to try to sort out my collection that I allegedly owe. The person I spoke to today was very rude condescending and not helpful at all. I could not even talk to try to sort out the collection that is there and he hung up on me instead of helping.Business response
11/17/2023
It appears you were able to set up a payment plan with someone else after calling back. I have made sure the file is being handled by the party you spoke with about the payments. We will send you a breakdown of what is here. If you are able to do a lump sum, we may be able to work with the balance a little bit.
Initial Complaint
11/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Aspen National Collections. I do not have a contract with Aspen National Collections. They did not provide me with the original contract as I requested.Business response
11/06/2023
The account was placed in collections in 2021 for past due maintenance fees and real estate taxes owed to the Grandview Resort at ********* Owner's Association. There is not a direct contract between ** and the consumer because a consumer does not place themselves in collections. Their creditors do. We have never spoken to either owner. We have received disputes through transunion, last year saying due to covid lost job and couldn't pay, to this year saying they did not recognize the collection. At no time did we receive direct correspondence from the consumer requesting verification of the debt. We will mail it to the address provided above. The contract itself for the resort is cancelled, but the fees with our office were owed to the owner's association prior to cancellation. If the account in our office is paid in full, we would be willing to remove the item from their credit histories.Initial Complaint
10/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ASPEN NATIONAL, I do not have a contract with ASPEN NATIONAL Collections, they did not provide me with the original contract as I requested.Business response
10/09/2023
The account was sent to ******************** July 1, 2021, for past due maintenance fees due to the Grandview Resort at ********* Owner's Association. The only time ************************ has talked to us was October 26, 2022. All he said was he was driving and couldn't do anything right then. He requested a call back the next day. We have not heard from him prior to, or since that date. Not by phone or in writing. He has never previously requested verification of the debt. We will send that out. He does not have a contract with Aspen National Collections. No one signs a contract to have themselves sent to collections. We were hired by the owner's association because ************************ and ********************** did not pay their bill when it was due.Initial Complaint
08/14/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 05 VAC VILLG AT PARKWAY OA. I do not have a contract with ASPEN NATIONAL COLLECTIO they did not provide me with the original contract as requestedBusiness response
08/14/2023
The account was assigned to our office June 29, 2022. Since then, we have never talked to ****************** or received any correspondence from him until this. Not even a dispute through the credit bureau. He does not have a contract with our office because we were hired by the company that he owes money to. The account is for past due maintenance fees and real estate taxes owed to *************************** Owner's Association. We will send him verification of debt to the address above.Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have noticed that some of my mails were not coming to my address anymore since my mailbox had been ransacked while I was out of town last January. Then upon receiving my credit report last February, I have discovered addresses that I never resided and accounts that I never opened. I filed a complaint with the Post Master to curb my mail from being sent to all of these fraudulent addresses & contacted the creditors to make them aware of the breach. I also found this account that I believe not mine:Acct name: 05 ************************** OA acct no. ****************date opened 11/02/2020 balance $2,831.00 I am not liable for this debt and I do not have a contract with:Company: ASPEN NATIONAL COLLECTIO Address: POB **************************************** Tel No: ************** FTC Affidavit is attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at ***************************************************************** and email at [email protected] need a response from the company.Business response
08/14/2023
The account for *************************** and ************************* was assigned to our office November 2, 2020. The account is for past due maintenance fees and real estate taxes for a property they owned at Grandview Resort in *********. We were hired by the management company for the owner's association to collect on the past due fees. We have sent letters and tried to call (we had ************ which was confirmed by multiple online sites) with no response. We did answer a previous dispute of hers with a copy of the contract signed by both parties, explaining that the contract itself had been cancelled, however, the fees owed to the owner's association had already accrued and were due up to the time of cancellation. We will send an updated breakdown with another copy of the contract to her current address. Should she contact our office and pay the account off, we would be willing to remove the item from her credit history.Business response
08/14/2023
The account for *************************** and ************************* was assigned to our office November 2, 2020. The account is for past due maintenance fees and real estate taxes for a property they owned at Grandview Resort in *********. We were hired by the management company for the owner's association to collect on the past due fees. We have sent letters and tried to call (we had ************ which was confirmed by multiple online sites) with no response. We did answer a previous dispute of hers with a copy of the contract signed by both parties, explaining that the contract itself had been cancelled, however, the fees owed to the owner's association had already accrued and were due up to the time of cancellation. We will send an updated breakdown with another copy of the contract to her current address. Should she contact our office and pay the account off, we would be willing to remove the item from her credit history.
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Get a QuoteCustomer Complaints Summary
32 total complaints in the last 3 years.
18 complaints closed in the last 12 months.