Business Profile
Marketing Consultant
Sunset EscapeThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Marketing Consultant.
Reviews
Customer Review Ratings
1.71/5 stars
Average of 28 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBonnie J
Date: 04/11/2025
1 starBonnie J
Date: 04/11/2025
If I could rate this company, I would rate it at -100%. They are a total scam and unfortunately I fell for it twice. They are great to make all sorts of promises that your property would be sold in less than 90 days and that they are quite proficient in advertising your property. AN ABOLUTE LIE! I can't believe they are still in business. I would shout it out to the world to NEVER EVER get involved with this company. THEY ARE THE BIGGEST SCAM ARTISTS!Sunset Escape
Date: 04/14/2025
Client signed up for marketing and advertising and is still being marketed and advertised outside of their agreement.Review fromEvelyn C
Date: 03/04/2025
1 starTHESE PEOPLE ARE A SCAM! As many people have mentioned that they upsell you that they will be able to sell your Timeshare within 90 days after they have your money they dont give you a call back! Ive tried calling **** and **** and none of them have returned my calls, no missed calls, no emails, silent! Never sent me proof of their advertising of my timeshare within the 90 Days via mail or email.Review fromJ. S.
Date: 01/16/2025
1 starJ. S.
Date: 01/16/2025
If I could give this company a zero rating I would. They are a bunch of lying, deceiving scammers! Took advantage of my father's passing by promising a quick sale of his Hilton Timeshare. At first, constant contact, assuring me that they had a buyer. That communication quickly dwindled as soon as they receive an up front payment. Soon, you could not get them to respond at all. Multiple times I asked for proof of this so called, marketing they had promised, Again, with no response. I have reported Sunset Escape to the ********************************* for an investigation, I would suggest any one that has been scammed by this company to do the same.Sunset Escape
Date: 01/20/2025
Client signed up for marketing and advertising and received their goods and services. Client hangs up, and does not respond to phone calls. Client understood at time of signing that they were paying for marketing and advertising. Client has been reached out to on multiple occasions and does not answer. Client has had continued marketing outside of their 90 day agreement at no additional charge. Client is more than welcome to reach out to us to have any issues they may have resolved. Client was emailed all marketing and advertising provided through email and mail.J. S.
Date: 01/21/2025
I would be more than happy to share my string of e-mails to Sunset Escape that they NEVER responded to beginning in October of last year. . I also NEVER received one item of so called proof of marketing from them. Either in e-mail and certainly never through the mail. On the rare occasion I did get a call, or missed a call, I always called them back and 90% of the time ended up just leaving another message. I returned a call just today from someone named ****** and have had no response. They initially tell you they have a "buyer" and indicate it's a sure thing. They did not take the time to explain much of anything regarding the marketing scam. All of their answers to customer complaints have the exact same response. They did no wrong. I stick to what I originally said regarding this company.Review fromRio C
Date: 01/16/2025
1 starRio C
Date: 01/16/2025
Sunset Escape is a complete SCAM. First I work with Female on May 15, 2024 and she said my timeshare will be sold in 90 days. I paid $3596 for this service. Timeshare was not sold and another Sunset Escape representative called me. It was Male and he will work with me in selling my timeshare with his 10 years in the business and he deals with selling timeshare with big businesses. He said, "Your timeshare will be sold in 3-4 weeks", all I need to do was to sign another 90 days contract. Well I did sign another contract in August 14, 2024 believing in his 10 years of experience. Another 90 days and the timeshare was not sold. He kept telling me that there are potential interest but that is easy to say to keep the seller hopeful. As of right now my timeshare has not been sold.Sunset Escape
Date: 01/21/2025
We would love to address any concerns you have and have reached out to you. Please give us a call at your earliest convenience.Review fromCampbell S
Date: 10/16/2024
1 starCampbell S
Date: 10/16/2024
SCAM THEY HAD ME PAY $1500 UPFRONT TO SELL MY PROPERTY AND SAID IT WILL GO FAST. aFTER THE 90 DAYS, I NEVER HEARD FROM THE WOMAN WHO SIGNED ME UP AGAIN BUT THEN HER SO-CALLED SUPPERVISOR CALLED TO TRY AND GET ME INTO ANOTHER PACKAGE TO SELL FASTER BUT I HAD TO PAY UPFRONT AGAIN. IT HAS BEEN OVER A YEAR AND NOW NO ONE ANSWERS THE PHONE.Sunset Escape
Date: 10/17/2024
We would love to address any concerns you may have, please feel free to call us at our toll free number and we can assist you.Review fromMatt C
Date: 10/09/2024
1 starMatt C
Date: 10/09/2024
SCAM!!! Company is definitely fraudulent/ scam. I was verbally promised selling my time share would be a piece of cake. So I signed on for advertising cost to sell my timeshare. Then after 90 days I was reached out by company again to sell within a different sector of there company. I was eager and under pressure to sell. But this time I cancel and filed suit before the 10 days. BUYER BEWARE. 90 DAYS IS ALL YOU HAVE TO CANCEL / DISPUTE A CREDIT CARD CHARGE. IF YOU DO SIGN UP CANCEL BEFORE THEN TO RETAIN YOUR MONEY. SCAM!!!Sunset Escape
Date: 10/09/2024
We have reached out to you on multiple occasions to resolve any issues you may have, you signed up for marketing and advertising and received all of your services via mail and email. We are a for sale by owner company and you have been marketed well out of your 90 days. Any concerns you may have you can feel free to contact us.Review fromLes G
Date: 10/05/2024
1 starLes G
Date: 10/05/2024
*** ******.This is definitely a scam. I paid them $2,999.00, to help me sell my timeshare. The contract was for 90 days. However, they assured me they normally get me a buyer within 45 days. Nothing ever happened. Every time I called them they said they had some prospects they were working but, they needed more time. Well, it has been a year and they never called back. I am going to ask them to show proof of their advertising my timeshare. We'll see how that works. This company should be investigated by the ******Sunset Escape
Date: 10/07/2024
Hello, We have reached out to you and would love to address any concerns you may have. Feel free to contact us back at you earliest convenience.Review fromDIANE F
Date: 09/19/2024
1 starDIANE F
Date: 09/19/2024
I've been under contract for over a year. No promised sale. I had contacted Hilton to sell the timeshare and I thought this was their process to sell. BBB should know that when I was presented with information about this service, they showed 5 star ratings from the BBB, which is a falsehood. I did not know it was a marketing service. High pressure sales. Lack of communication from representatives and customer service once contract is signed. In order to keep contract viable I had to pay maintenance fees for another year. I am currently trying to get out of the contract and get my money back for marketing costs. They did send a paper stating "we, Sunset Escape, will continue to market your property at no extra cost if you have not accepted an offer in the time frame allotted." I could be dead by then. I signed up for their service under good faith. They did not respond in the same. I give them 0 stars, but have to make 1 star to leave my review.Sunset Escape
Date: 09/20/2024
We would love to address your concerns, please give us a call at your earliest conveinence.Review fromSusan D
Date: 09/14/2024
1 starMy 92 year old aunt was scammed by this horrible company. How could you take advantage of vulnerable elderly people.Review fromJo G
Date: 09/09/2024
1 starJo G
Date: 09/09/2024
Definitely a scam. I received a phone call saying that I was on a holding list to get rid of my timeshare and that my time had come up, which was why I received a phone call. I explain the reason that I wanted to get out of the timeshare due to a divorce, and I was initially told that I would have to remove my ex spouse name from the deed. I told them I had already spoken to the timeshare *** about the name change process. I was told that if I was the only one making the payment, they could do it within a few minutes and proceeded to ask for my credit card information. I told them that I was at work and if they could email me all the information that they needed in reference to the conversation and resale program, they disconnected the phone call. Not to add I only owe around $4000 but it was told that it could be sold for $19,000.Sunset Escape
Date: 09/10/2024
We would love to resolve this issue for you, feel free to reach out at any time at our toll free number.
Sunset Escape is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.