Business ProfileforBones Coffee Company

I've been a big fan of Bones Coffee, not to mention their clever marketing, for a long time. But I recently had a customer service experience that has made me a Bones backer for life.I placed order recently for a bag each of Blueberry Blast Cake and Megaladonut. Four days later, I went to the hospital, where I stayed for a week. While I was there, I got notification that my order had been delivered, and I had another reason to be excited about coming home.Unfortunately, when I did get home there was no order waiting. It was only when I tracked the package I realized that the order had been shipped to my old address instead of my new one. By that time, 3 days had passed since the delivery, and when I went to see if it was still there, it became apparent a porch pirate with really good taste in coffee had stolen the order meant for **** realized it was my fault for picking an old address when ordering, but in the off chance I might get a modest coupon for my next order, I emailed the company to tell them my sad story. I had the great fortune to work with ********, who almost immediately sent another two bags of coffee to my current address at no cost to me. She didnt have to do that, and Bones didnt either. But the fact they did shows me the company and its employees really care about their customers. Oh yeah, and the ********************** is delicious. I cant recommend Bones highly enough.