Complaints

This profile includes complaints for Advanced Dermatology and Cosmetic Surgery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Advanced Dermatology and Cosmetic Surgery has 5 locations, listed below.

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  Advanced Dermatology and Cosmetic Surgery

  632 Del Prado Blvd N STE 201 Cape Coral, FL 33909-2278

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  Advanced Dermatology and Cosmetic Surgery

  8250 Bryce Dairy Rd St 250 Largo, FL 33771

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  Advanced Dermatology and Cosmetic Surgery

  5041 Pine Island Rd NW Bokeelia, FL 33922-3269

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  Advanced Dermatology and Cosmetic Surgery

  7310 College Pkwy Fort Myers, FL 33907-5503

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  Advanced Dermatology and Cosmetic Surgery

  4037 Del Prado Blvd S Cape Coral, FL 33904

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/9/24 I had a basal cell removed and ended up in the Emergency Room on 12/12/24, and then was in hospital for EIGHT days because it got infected! How did it get infected?!Did the PA who performed the procedure not properly sanitize and disinfect my skin or his instruments? Did the assistant who left the room to get the PA something he needed bring back germs because she left and came back with the same gloves on? Was the PA too distracted by the music playing in the background and chatting with his assistants, me, and my wife during the procedure?All together, this infection cost over $85,000, which includes the eight-day Hospital stay and all associated charges there, plus multiple follow-up appointments with Infectious Diseases, Wound Care, and my ************ Physician. And, it also cost me eight days of my life stuck in a hospital.I spoke with the Office Manager to ask if Advanced Dermatology would be willing to pay what my Insurance did not, which was the co-pays. She said she would get back to me with an answer the following week. She did not. I called again and left her a voicemail, which she did not return. I texted her, which she did not respond to.But for me having this cancer spot removed by the PA at Advanced Dermatology, I would not have gotten a serious infection, which caused me to stay eight days in the Hospital, and I would not have this co-pay bill. The very least Advanced Dermatology should do for me is cover this co-pay bill for something they caused.

  Business Response

  Date: 02/19/2025

  The patient was initially seen by **** ******, PA-C, for a full-body dermatology examination on November 13, 2024, during which two biopsies were performed. One of these biopsies required further attention, leading to a surgical procedure being scheduled with **** ******. The patient underwent the surgical procedure on December 9, 2024, and signed the consent for excision and closure prior to the procedure. The consent states specifically that patient understands and accepts the risks associated with the procedure- this includes infection. Following the surgery, the patient returned for a wound check on December 11, 2024, reporting redness, pain, and drainage at the surgical site. **** ****** obtained a culture and prescribed both oral and topical antibiotics. The patient's symptoms worsened within the following day, prompting another visit for wound care. Given the expanding erythema with induration, **** ****** instructed the patient to go immediately to the emergency room for possible IV antibiotics after checking out with our office. The patient acknowledged understanding of these instructions. On February 7, 2025, I received a voicemail from the patients wife regarding a hospital bill. I returned her call and informed her that I would need to consult with my supervisor to address her inquiry. After discussing the matter with my supervisor, I called the patients wife back on February 10, 2025, and left a voicemail explaining that, while we understand medical bills can be costly, **** is not affiliated with the hospital and would not be responsible for the bill. I advised her to contact our office directly for further questions or concerns.

  Thank you,

  ******* ******

  Senior Location Manager

  Advanced Dermatology and Cosmetic Surgery

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22932788
  
  I am rejecting this response because:

  Of the factual statements I already made in my original complaint.  My wife and I really wanted to settle this amicably but we are now forced to take the next steps which are to file a small claims lawsuit and to file complaints with any and all medical agencies that oversee medical professionals and facilities.  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given treatment that I paid out-of-pocket for to have a **** removed on my face and leg. January 10th. I called a few days after the service, as the **** doubled in size on my face and the treatment on my leg was raised and in worse shape than when I went in. When I spoke to the office manager and voiced my very rational concern, I was told that : you had signed a contract and that was that I was then hung up on with no follow up. I am just looking to either be refunded for a service that was not done correctly or to come in and have it done right. You can see multiple attempts of me trying to call (11 times since February) to get this resolved, with not even a phone call back. I was then refunded because I was advised by the corporate billing office to dispute the charge (April 9th) because the office manager was not returning my call. I followed the billing departments recommendation. I was then refunded with a letter (included in the photos) and then billed again, and now it is being sent to collections after I was promised by the billing department on April 9th that it would not be sent to collections because I was still waiting for a phone call from the office manager and it was noted in my account. As of today 5/21 I have still not received any form of contact by the office manager to discuss this issue of service not being done correctly. I have been in contact with the corporate office the billing office, trying to get the manager to give me a call since February. all documentation has been shown in the photos of proof that I as a consumer and patient have done everything I can to get a solution before taking the route with the BBB. I am not the only one in their reviews that have had the same exact problem. This is very concerning that a medical office can have such lack of care for a concerned patient. Please help, I just want this resolved and for my credit to not be disrupted because of poor care and management on their behalf.

  Business Response

  Date: 05/23/2024

  I have spoken with this patient at every point of this concern, that I was privy to. I was who she spoke with on her first call. I also attempted to call her after receiving a message 03/19/2024 and only reached voicemail. I was able to speak with her yesterday, after getting a verbal message from a member of my front desk staff that she had called requesting to speak with me. I did apologize that per her own verbiage, she felt that I was dismissive. However she acknowledged, that I did not state, "You signed a contract, and that is that". I advised the patient that I was attempting to be educational. Unfortunately, there are no 100% guarantees with medicine. I had explained at our initial conversation, and again yesterday (05/23/24), that with this treatment there is no 100% guarantee, there is a chance of recurrence, and if additional treatment is necessary it is billed to the responsible party's insurance and they are responsible for what their insurance deems is their financial responsibility. I also explained that she had signed a consent that stated this. 

  After speaking with the provider a second time regarding this patient's concerns. We were able to come up with plan to accommodate this patient on this occasion, with the advisement that this would not be something we are able to do on a regular basis.