Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was hired to do a roof however they were late on installing the *** and then forgot to install the edge making the inspection fail. They still need to finish the job and pass inspection. They have been dragging their feet and even waited until after a rain storm to come and put on the *** causing rain to come into my home and other areas.

  

  Business Response

  Date: 01/14/2025

  We appreciate you bringing this matter to our attention. We take customer concerns seriously and strive to address all issues promptly and professionally.
  Regarding the complaint, we would like to clarify the following points:
  Drip Edge Repair: Upon receiving the complaint, our team immediately addressed the issue with the drip edge. We made the necessary repair on the same day the complaint was filed.
  
  Inspection Approvals: Following the repair, we successfully passed the dry inspection the very next day. Additionally, we passed the final inspection on January 6, 2025, confirming that all work met the required standards.
  
  Payment Status: Ms. ***** has paid her bill in full, and as of now, there are no outstanding balances.
  
  Given that the drip edge issue has been resolved, the inspections have been successfully passed, and the payment has been completed, we believe the matter has been fully addressed. We are committed to providing excellent service and ensuring that all of our customers are satisfied with the work we do.
  If Ms. ***** has any further concerns, we are more than happy to discuss them and work toward a resolution. We trust that this response will clarify the situation and demonstrate our dedication to customer satisfaction.  We believe this is resolved.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** *****

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Roman Roofing to fix a small leak in my roof. They showed up and completed the work but, unfortunately, the leak continues and is even more pronounced now. I contacted my estimator, ******* ******** via text and telephone. He said he would be out to look at the problem but doesn't think it is their fault. I gave him the week and he never showed up. I texted him again on Sat, Oct 5th and again on Monday, Oct 7. At this time he continued to state it was not their problem and that my realtor should have no problem selling my home with this leak!! I paid all the monies they asked for ($1000 plus $30 to use a credit card). We are in west coast FL and he is saying IF we were to send someone out we wouldn't get to it for who knows how long. He is aware this house is for sale. He had all last week to fix this problem but chose to ignore it. I have now been forced to enter a contract with another roofer to fix this leak so I can sell my house. New contract is considerably more money but hopeful it gets done when they say it will. I have pictures of my contract, the damage before, the damage now and my text messages with *******. I have also filled out the request on line with Roman Roofing for repairs and explained the situation, so far no reply. I want my money back!!

  Customer Answer

  Date: 11/05/2024

  In response to your email to me today, please be advised that I was contacted by the *** ******** ********) I had dealt with at Roman Roofing on October 29, 2024. He said he was calling me in response to my BBB complaint that was brought to his attention by the owner. He tried to apologize and stated that I misconstrued the text and telephone conversations between us, but was still adamant (without ever coming back to look at the leak) that it was not their problem.  He also asked me to remove my complaint with the BBB!  He tried telling me that I contacted him after hurricane ******, an obvious mistake as our text conversations were dated September 17 and 27 as well as October 5 and 7, 2024.    He finally asked if I still needed him to come by (more than one month after first being told the roof still leaked), to which I ***lied no since I had to pay another roofer to fix the problem I had already paid him to fix and his fix failed!  I told him I wanted my money back and he said he had to make some calls but promised to get back to me.  Well, he did not get back to me so I sent another text to him on November 1st asking what was going on. ******* called me and said he filled "****" in regarding what was going on and it was now in his hands. He also told me that I should have given them the opportunity to again fix the leak before hiring someone else to do it.  Hmm, would have sworn that was what I did through all my text and telephone conversations with him, their *** and my only contact. We hung up and ******* texted me that **** would be in touch with me early this week, so far nothing. 

  I had also filled out a request on line  (Oct 7) through their site to have someone contact me regarding all that happened, no one ever ***lied to that request either.  

  Attaching my written statement of what went on.

  ******* was made aware that I needed this fix done since my house was going on the market. Romans only attempt to fix it was prior to being listed for sale. Since he refused to come out to look at the leak and my house was now listed, I had to get someone in to fix the leak before it caused me issues with a potential buyer. All evidenced in my text conversations with him.

  
  

  If you have any further questions, please reach out.

  
  

  ******* **********

  

  Business Response

  Date: 11/07/2024

  **** did reach out and speak with *******.  They came to an agreement and Roman Roofing did refund partial funds to help with cost of additional repair.

  Customer Answer

  Date: 11/14/2024

  Just want to inform you that Roman Roofing has NOT followed through with their statement that they would return $750 of my $1000 for the inferior job they did on my roof. I spoke with **** on 11/5 and he said he would have a check mailed out to me, but 10 days later and still nothing.

  Customer Answer

  Date: 11/19/2024

  Just wanted to let you know I received the check from Roman Roofing on Saturday and deposited it today.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: Roman Roofing Location: **********, ** Incident Date: September 2022 - August 2024 Complaint Filed: August 4, 2024 Nature of Complaint Issue: Inadequate Roof Repair Leading to Persistent Leaks Background:Hurricane *************: In September 2022, Hurricane *** caused a leak in the kitchen ceiling of our home, which we had purchased in August 2021.Insurance Assessment: ************ adjuster inspected the roof and assured us that the leak was a one-time issue due to side wind rain.Persistent Leaks: Despite assurances, the leak recurred with subsequent heavy rains.Engagement with Roman Roofing:Initial Contact: We contacted Roman Roofing on November 17, 2023.Inspection and Repair: Roman Roofing used a moisture meter to detect leaks in the kitchen and surrounding areas but did not inspect the attic. They identified a problem area and repaired it for $1200, funded by insurance.Continued Leaks: After the repair, leaks appeared in different areas, including the living room light fixtures.Further Attempts: Roman Roofing revisited multiple times, each time identifying new potential problem areas and requesting additional payments for further repairs ($900 for the most recent assessment).Current Situation:Ongoing Leaks: The problem persists, with leaks moving from one light fixture to another. We are currently experiencing leaks during Hurricane ***** on August 4, 2024.Inadequate Resolution: Roman Roofing has not successfully identified and fixed the root cause of the leaks. They have repeatedly provided temporary fixes rather than a comprehensive solution.Desired Resolution Request: We seek a thorough investigation and resolution of the root cause of the leaks by Roman Roofing at no additional cost. We request that they send a qualified team to accurately diagnose and repair the issue to prevent further damage to our home that we already paid them to find and repair.

  

  Business Response

  Date: 09/03/2024

  We completely understand how frustrating this situation can be. Roman Roofing was contracted to address a specific area of the roof, for which we provided an estimate. This repair was completed as agreed, and it is not currently experiencing any leaks.
  
  Recently, the homeowner reported a new leak following rain. Upon inspection, we confirmed that the leak did not originate from our original repair. Instead, it was from a different part of the roof, Which the customer themselves states in complaint, we repaired as a courtesy. Unfortunately, the roof replacement done in 2021, which we did not perform, has gone through several storms and they are experiencing issues with their roof. 
  
  During our most recent inspection, we identified other areas in need of repair. We offered to provide additional estimates for these necessary repairs, which were declined by the homeowners. Attached are photos from our inspection, including before and after images of the repair we completed under our contract, attic photo showing wood damage. We also conducted a water test on our repair to ensure it was not leaking, and it passed without any issues.
  
  We fully understand the frustration of experiencing roofing problems after a recent replacement, especially when it wasnt performed by us. However, we have fulfilled our contractual obligations, successfully resolving the specific issue we were hired to address. Additionally, we provided an extra repair at no cost to the homeowner.
  
  While we are committed to providing high-quality service, it is not reasonable to expect us to repair all issues with the roof, especially those we did not cause, at no cost. We are happy to offer additional inspections and estimates for any necessary repairs, though these services would be subject to standard charges.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22090301
  
  I am rejecting this response because: Roman Roofing is not telling the truth!! We contacted them because they were roofing experts! We only knew that we had a leak when Hurricane *** was in force. The insurance guy claimed that this was a once in a lifetime leak. After the rain came again, we experienced the exact leak. When we contacted Roman Roofing, they told us that they knew where the leak was and quoted $1200. To fix the problem. They did NOT fix it because the next rain produced a leak in our ceiling (within the same area of the problem). So, my frustration is that they simply are passing the **** on what they claimed to fix. They only babdaided an area 'hoping' it would stop the leaking, but these "professionals" never actually found the original problem that we went to them to fix. So instead,they patched another area, and it didn't fix it. Now they want us to pay them again to do more shoddy work??
  
  Sincerely,
  
  ****** & ***********************

  

  Business Response

  Date: 09/03/2024

  Per the homeowners original BBB complaint:
  
  They identified a problem area and repaired it for $1200, funded by insurance. Continued Leaks: After the repair, leaks appeared in different areas, including the living room light fixtures. Further Attempts: Roman Roofing revisited multiple times, each time identifying new potential problem areas and requesting additional payments for further repairs ($900 for the most recent assessment).
  
  
  We were contracted to repair one leak for $1200.00.  Roman Roofing fulfilled the contract.  The leaks in question are different leaks, one of which we did out of good faith without charging.  Roman Roofing has fulfilled our contractal obligation.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22090301
  
  I am rejecting this response because: We contacted Roman Roofing to determine why our ceiling was leaking when it rained. These professionals assessed both our ceiling and roof, claiming they had located the problem and would fix it for $1200. However, the leak persists in the same area they initially addressed. Although Roman Roofing now claims they went above and beyond by patching a separate area, the original leak remains unresolved in the location they claimed to have repaired. 

  
  Sincerely,
  
  ****** & ***********************

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our contract with Roman Roofing on 1/18/23 and paid our deposit on 1/26/23. Since that time, we have had one issue after another. When the work started, the dumpster company leaked oil all over our driveway and broke our pavers. Tear-off and dry-in happened 5/22/23 and our roof started leaking. Roman sent crews three times to fix the leak and only found it after I went in the attic and pointed out the trouble spot. Our ceiling repeatedly got wet. Roman said they would fix that issue, but it was not fixed and we had to hire a mold remediation company to tear apart our newly remodeled bathroom. Installation of the metal roof started in August and has still not finished. Countless times I have been told the roof was finished, but then I will go on the roof and find issues. Right now, the biggest issues are unfilled s**** holes along one edge of my roof, caulk filled s**** holes along the peak of my roof, unsecured ***** trim, rust and scratches all over, and improperly bent metal. The roof was not installed to code or manufacturers standards. Crews have been promised to come out multiple times to solve the issues, most of the time, they do not show up when they are supposed to, and when they do show up, they miss items and create new problems. I want the following: 1) my roof is finished, meaning it is installed to meet the manufacturer's recommendation, no holes in the metal, even if caulk is used to fill them, that shouldn't be there, no rust or scratches, and the ***** trim is secured correctly 2) When a crew or foremen is scheduled to show up and I take off work, they show up 3) a discount is given for all the work I have had to put into the roof 4) the cost to remediate the mold and restore my bathroom is debited from the bill 5) Or I want Roman to refund my deposit and cancel my contract so I can find a contractor who knows how to install a standing seam roof.

  

  Business Response

  Date: 04/26/2024

  We are currently working with the homeowner to resolve the situation.  The homeowner and our Project managers are working together to resolve.  I will update when we have a happy homeowner.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roof was un completed now we have leaks causing $900 and up in ceiling damage. Also they caused me $3000 in damages when the workers cut into a water pipe flooding my laundry room. With this damage they never offered to adjust my bill nor will they come out and finish the roof.

  

  Business Response

  Date: 02/20/2024

  Roof was 100% completed to code. Roof was finaled by the county as complete. Attached you will find closed permit. Attached you will also find pictures of the before and after of the roof. The roof has modified on the top flat roof. This is proper install for her specific roof. Florida Building Code does not allow for shingles to be installed on any pitch of roof less that 3/12. The specific areas she is speaking of are 0/12 pitch (flat roofs). We are not responsible for waterlines that are illegally ran too close to the roof deck (not to code) and it states that in our contract.  Please see attached picture that it was a nail that went thru water pipe.  
  We are in an active lawsuit to obtain final payment. She is in breach of contract and has been for some time. Technically she does not have a warranty until contract is fulfilled with final payment.   Homeowner did not have any issues until she was served with a payment demand from our attorneys.

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21290123
  
  I am rejecting this response because: its your responsibility to pay for the damages you caused I was told that by 2 supervisors. The roof still leaks. And no I havent been served papers 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/12/2024

  The owner reached out to ******************* and her family and everything is handled. The Henlines are happy with the outcome.

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Roman Roofing in January 2019 to replace a roof due to a leak that was occurring above my master bath shower. The contract was for $17,800 and had a warranty clause that stated that Roman Roofing would warrant their work for 5 years. This had the additional warranty from GAF (Golden Pledge) which I don't think applies. They completed the roof in March of 2019. In June of 2020 the roof was leaking in the same location. They sent a repair man to attempt a fix. In 2021 the leak reappeared. They sent someone out to attempt a fix. It did not leak during 2022 but the same leak in 2023. January 2024 the same leak occurred again. I have had to pay to repair my ceiling on three occasions and they have not repaired the leak. This current time 01/2024 they tried to blame it on the hurricane (Sep 2022). I have written emails, called and asked for the issue to be escalated to the owner. They just ignore my emails, and phone calls. The latest leak 01/2024 has not been addressed. I spoke with ************** from their company. He stated that the company can't be held accountable after a hurricane. I had the leak which was the original reason for the new roof two years before the hurricane. ****** also on 01/05/2024 checked my roof for any previous hurricane damage and said the roof looked fine. I have requested in email and by phone to have the issue escalated to the owners. I have reached out multiple times both in writing and by phone. My request is for the company to stand behind its work and while it may be difficult to find this leak they need to fix it. I have provided the company with a copy of the contract and a letter explaining the problem in accordance with their contract. The roof was completed 03/12/2019

  

  Business Response

  Date: 02/20/2024

  We have reached out to ***************.  We informed *************** that his warranty is with GAF and that he needed to file a warranty claim.  We installed a new roof in 2019.  After Hurricane ****, he filed insurance claim with ***************************** Firm which states that he knew he had damage from the hurricane.  A couple years later the roof then went thru Hurricane *** and he contacted our office claiming to have a leak.  We stated to him that due to the hurricane and the winds being in excess of 130mph, that his standard warranty had zero coverage.  However, his warranty with GAF was still in effect and he needed to file a claim with them.  At this point, GAF would contact us (Roman Roofing) and we would schedule the repair.

  Out of good faith, we have made an appointment to come and look at the roof.  We will service the roof as needed.  *************** has agreed to sign a hold harmless contract from our attorneys stating that he understands that all warranty claims need to be ran through GAF.  

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21250899
  
  I am rejecting this response because: I will accept the companies offer when they come out and fix the roof.

  I will address the information that has been provided by Roman Roofing.
  
  First, I understand that I have a warranty with GAF. It is called the Golden Pledge warranty.  I also have a warranty with Roman Roofing. Here is the warranty statement from the contract which I signed with Roman Roofing on 1/18/2019. Note that the contract states Five (5) years from the date the work is completed.  The roof was completed on March 12th of 2019.  I delivered written notification to Roman about the roof issue on January 29th 2024. This latest roof leak occurred on January 15th 2024 and it is now February 26th six weeks and they have still not been out to take care of the leak. 
  

  EXPRESS WARRANTY Roman Roofing, Inc. expressly warrants work to have been performed in accordance with the specifications set forth on the face of this Proposal for a period of FIVE (5) YEARS from the date the work is completed. If Roman Roofing, Inc.'s work is found not to be in accordance with the requirements of the specifications set forth on the front of this Proposal, Roman Roofing, Inc. shall correct the work promptly upon receipt of written notice from Owner. THE FOREGOING EXPRESS WARRANTY IS IN LIEU OF ALL EXPRESS AND IMPLIED WARRANTIES ARISING BY OPERATION OF LAW, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTY OF MERCHANTABILITY OR HABITABILITY AND ALL SUCH IMPLIED WARRANTIES SHALL BE DEEMED WAIVED AND RELEASED. 
  DELAY/UNKNOWN CONDITIONS: events beyond the contractor, such as acts of God, labor strikes, inclement weather, material shortages, delays due to municipal restrictions/inspections, buyers inability to qualify for or obtain financing, or other events resulting in delays in performance of this agreement do not constitute abandonment and are not included in calculating time frames for performance by contractor. In the event the contractor determines that this agreement cannot be performed as intended by the parties due to, for example, incorrect pricing, unforeseen structural defects or pre-existing conditions to the buyers property, the contractor may cancel this agreement, notify the buyer(s) of such cancellation in writing and return all monies paid by the buyer, or buyer(s) and contractor can agree to additional charges. The contractor and the buyer(s) have determined that a definite completion date is not of essence to this agreement. Under no circumstances shall Roman Roofing, Inc. be liable to owner for any damages associated with any delays caused by Roman Roofing, Inc. or its material suppliers or subcontractors.

  I am not sure what Hurricane **** has to do with this matter.  It needs to be noted that Hurricane **** was on 9/10/2017 one year and two months before signing a contract with Roman to replace our roof. We were in IL at the time of ****. We called our insurance company Tower Hill.  I have no knowledge of the ***************************** Firm. I explained that my brother-in-law found some shingle tabs in our yard and I was concerned we may have damage to our roof. Tower **** suggested we open a claim and let them know if we find damage. We arrived in ** on 9/17/2017 found no reportable damage and the claim was closed. 
  
  The important facts here are that we have had a leak in the same location that has reoccurred four times between 03/12/2019 when they put the roof on and 01/15/2024.  Three of these occurrences were between the dates of 03/12/2019, when they installed the roof and 09/28/2022 hurricane ***.  We have dated photos each time the leak occurred. Roman sent out a repair man under the warranty twice to attempt to fix the leak between these dates.
  
  Hurricane *** which occurred on 09/28/2022 did not create the reoccurring leak that has been plaguing the roof.  In fact, the roof was dry after *** and there was no damage after that storm until the 9 inches of rain ********** received on 01/15/2024 1 year and 3 months later.   I contacted Roman on 01/17/2024 to report the leak and asked them to send someone to fix the leak. This leak seems to be a situational leak. It seems to occur under certain storm conditions.  I am not sure exactly what those conditions are but there are times it has been a year between the leaks.  The latest leak on 1/15/2024 was the first time we were in ******* when the leak occurred.
  
  All I am asking is to have the root cause of the recurring **** identified and fixed.  My frustration lies in the fact that I had a leak above the master bath shower. I was told that my old roof needed to be replaced. I paid Roman Roofing for a new roof. I have continued to have the same recurring leak above the master bath shower almost every year since the roof was replaced.  
  
  I understand that Roman is working with an attorney to have a document created that they want me to sign releasing them from liability. In the future they would like me to put in a warranty claim with GAF.  Of course my fear here is that I will sign this document and their fix will not fix the issue.  I wont find out that it didnt fix the issue until  6 months to a year from now when the storm conditions are right to again cause the leak.

  I am willing to sign their agreement and accept their offer when they fix the roof. 
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  **** the production manager contacted me and on 2/29/2024 8:30AM. **** and a couple workers came to the house.  One of the workers got in the attic and they did a water test.  They were able to locate the leak and fixed the problem area.  They asked me to sign a holds harmless on the roof.  They explained that while my warranty with their company was almost complete I was still covered under the Golden Pledge warranty provided by GAF.  **** was unaware that my roof was still under Romans 5 year warranty.  We have had several heavy rains since the repair and there has been no leak.   
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roman Roofing replaced ******* and was paid per payment schedule listed in "their" contract. All payments were made on time and picked up in person by represntaive of Roman Roofing. When last scheduled payment came due, Roman Roofing, indicated there was an issue with the schedule of payments they listed in "their" contract being incorrect althought they excepted each payment with the final payment clearly marked "paid in full". They also cashed the check the same day. After excepting and cashing the check, Roman Roofing said they were not going to complete the final step which was the wind mitigation so I paid for that out of my pocket. Now, less then one year after the roof was put on, I have a leak that is coming into my home. My contract indicated a 5 year warranty on workmanship but I can't get Roman Roofing to answer phone calls or emails let alone honor the warranty. I am stuck paying for the damages out of pocket.

  

  Business Response

  Date: 02/14/2024

  Roman Roofing has been directly speaking with ********************* and all issues have been resolved.  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roman Roofing out of ********** ******* installed the wrong color shingles on my roof. My contact person thru this process was *****, we ordered Bark Wood colored shingles thru *****. I told ***** when we were choosing the color, we wanted Dark Brown. I have messages regarding the color we wanted. On 6/7/2023 approximately 1:00pm I received of phone call at my work from my daughter who was at my home telling me that "Roman Roofing is here installing the shingles and you are not going to happy, because it is not the dark brown that you wanted". My daughter took a picture and sent it to me. I called ***** immediately and told him that my roof is being installed as we speak and they are putting on the wrong color. I said ***** it is supposed to be *************** and ***** stated "yes you wanted ************* and I said yes, he said no one communicated with you?, I said communicated what, he said they (roman roofing was supposed to call you regarding the company did not have the Bark Wood"). I told him no one has called me and the communication has been terrible thru this whole process. He said I will eat this cost, someone was suppose to contact you, let me make a couple phone calls and I will get back to you. I left work and called ***** the minute I got home and told him that they are still installing theses wrong shingles, I asked him if he wanted me to tell them to stop and he stated "no, they have to finish the job", which I thought that was little weird. on 6/8 at 9:13am, 10:13am I called ***** and messaged his cell phone with no response. I then called the office and the secretary put him on the phone and he stated that **** from production said that there is a signed contract. On Friday 6/9 I then called **** in production who was extremely rude to me and he said there is a signed contract, and I said the contract has the wrong color in it, which is a mistake on your behalf and when I signed the contract, I was not looking for errors regarding the color. I was making sure the price that was quoted from ***** was the same. **** then said how about if we paint your house and I said I would have to discuss this with my husband and nothing was agreed upon on this date. **** said we will talk again on Monday 6/12. I called **** on Monday 6/12 at 1:38pm, 1:45pm, 2:28pm no response at 3:00pm **** said he was going to talk with ********************* (CEO) and would call me tomorrow before noon. Tuesday 6/13 I called **** at 10:45am, 12:45am with no response. Wednesday 6/14 1:45pm I called **** and he said, we are not going to do anything regarding this issue, possibly take $500.00 off the remaining balance owed. I said are you kidding me and he said no, I will send you the final Invoice and I said the remaining balance that I see in the portal is incorrect by an increase of $670.00. I then hung up the phone. Thank you so much for your time Mr. * ********************************

  

  Business Response

  Date: 07/28/2023

  The signed contract states the color she chose and the color we ordered and installed.  Please see attachments.  Per the contract we fulfilled our obligation.  When she called to changer her mind about the color, the roof was already 90% complete.  We still offered $500 off and to sympathize with her we offered to assist with painting her home as a customer service gester.  At this point we are in litigation for non-payment and breach of contract.  

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20190276
  
  I am rejecting this response because:

  The contract has the wrong color, the color we chose was barkwood not the color that is in the contract. We never ever ever changed our mind on the color that we chose and ***** turn bull can verify that, the day the shingles were being placed on our roof. I called him immediately and told him the wrong color was being put on our roof and he asked me if Roman Roofin ever communicated with me that they did not have the Barkwood when they went to order our shingles and I told him no.And ***** also stated I will eat the cost. Let me make a few phone calls and I have not heard another word from ******************** phone call.  **** in production offered to paint our house and that never happened. We also were told that we were going to be given a credit of $500.which I did receive on an invoice which is attached but the lien that was placed against our house does not have the $500 deduction.

  we do not have a problem paying our debt, but this is very unfair to us as the homeowner that we ended up with the wrong color shingle on our home due to the wrong color being put in the contract that we signed. Our home looks terrible.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/04/2023

  We have spoken to homeowner.  Our attorneys are involved.  We installed the roof to contract terms.  

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November 2022 I contracted with Roman Roofing to re-shingle my house for the sum of $8,800.00 . It took about 10 days to finally get a signed contract from them on 11/16/22. I was told it would take about 10 weeks before they could do the job. today is 4/13/23 and the job is not finished. They have $6,600 of my money already and are leaving me sit with an unfinished roof which never did leak but now it does. They have sent out subcontractors who have done damage in the process of doing the job. They either do not answer my calls and messages or when they do ,they simply say they will get back to me. Very unprofessional and most workers they send are from out of state and do not speak English so that I can communicate with them.

  

  Business Response

  Date: 06/12/2023

  This job was estimated remotely after the hurricane, the customer failed to provide information about his tubular skylights.  We were unaware there were SolaTube tubular skylights on the roof until we showed up to tear off the roof.  These are a custom order item.   We had to custom order the tops only and it took several weeks for them to come in.  The leak was on his lanai roof, which we had nothing to do with.  We were only contracted to replace the main roof, not the lanai.  Customer has since paid in full and job is 100% complete and roof has passed all inspections.

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 19930803
  
  I am rejecting this response because: The statements made by Roman roofing are in correct.

  1. The Lanai roof does not leak and was never mentioned about or asked to be any part of the re-roofing project. Have no idea why anyone at roman roofing is talking about a roof that has nothing to do with my contracted shingle roof on the main house.

  2. They were absolutely aware of the sky light solar tubes. They never communicated to me that there would take sometime to order new ones. If they would communicate they could avoid alot of issues with their customers.

  3. The job that was to be a ten week start time is now finally finished six months later.

  4. Thankyou for your help and this complaint can now be closed.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Roman on 12/13/22 for doing the repairs to my roof. I have yet been given a date for the repairs to be done. The repairs are minor but if let go for much longer they could result in leaks and interior damage.

  

  Business Response

  Date: 01/13/2023

  1.  We have reached out several times for scheduling.  He has not answered phone and has not returned any calls.  We reached out 4 times and then have reached out 4 more times since the complaint has been filed.  A total of 8 calls have been made with several voicemails left.

  2.  Roman Roofing has not received a deposit

  3.  The color on his contract is no longer produced/available and that is the original reason we were reaching out to him

  We have a staff of 8 answering phones and he has never reached out to us to see when he is scheduled, but he files a complaint?

  Our desired resolution is that Mr ***** answers the phone and makes a decision on alternative color for his repair.   A second resolution is that we will gladly release him from his contract. 

  Customer Answer

  Date: 01/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have called more than four times since signing the agreement back on 12/13/22. The statements above do not reflect the actual events. I've talked to several customer service folks at Roman. Pricilla and Holy were two that I spoke to.

  As far as a deposit is concerned there is no requirement on the agreement

  I'm saddened that Roman has chosen not to honor their contract. They installed our roof about four years ago and were more than pleased with the results. Apparently Roman is no longer the company we thought they were.

  If they wish to break our agreement made on 12/13 please have them inform us in writing.
  
  Sincerely,
  
  ****** *****