Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to look at the possibility of renting from this complex on 11/16/2024. We inspected the unit we were there for about an hour discussing terms of the lease not application. **** said it was going to be this great apartment and did not make me aware it was an AS IS. I did not want to break lease at my current apartment and since we are a four person household I felt very leery the more time I spent talkingto the lady. I was told it would be 249 to apply and 199 for background but if denied we would be refunding onlythe 199. (she never mentioned a cancellation fee for applying) and the lady spent so much time pushing urgency I felt under duress to start the process being it was 3 in the afternoon. After speaking with her I was made aware of other complaints. I expressed my concerns to my roommate who pitched to his bosses and didn't want to allow him to Move. I was told No to refund me the 199; they never ran the background!I reached out to the location and went back and forth via text first with ***** and then responses from the ** after she was telling me I wouldn't get the refund and I was becoming upset at work due to the reply. Then the ** texted he would look into it but then right after with no time to look into it; the ** called me during my shift prior to the response on my post regarding my experience. He proceeded to justify with mention of a very small line of one of then many forms she had me fill out. He made a comment about how after the 18th text he thought he might as well call me. There was minimal time going over with her the contract because she was ******* me and saying we could always change this or that and would get a refund worse case.During the call the ** was dismissive and ** reminded the line (Small print) of that contract. He was rude and horribly unprofessional. I expressed she misrepresented the application process and communicated both to me and my husband that the 199 was refundable regardless. He didnt care!

  Business Response

  Date: 11/19/2024

  We understand your frustration and sincerely regret that your experience was not as positive as we aim to provide. However, we want to clarify that our leasing associate spent over three hours going over all paperwork and lease terms with you, ensuring that you understood everything in detail. During this time, it was clearly communicated regarding the application fees, our leasing associate provided you with an application acknowledgment form that outlined the exact charges, including the application and admin fees, and explained what the result would be if the application were denied, or in your case cancelled, which is our standard procedure. In an effort to remove any confusions, you were provided with a copy of all documents, including your application, application acknowledgement for, and the lease signed by two parties. The credit & background check was ran in the office after signing the paperwork. 

  We appreciate your time in providing this feedback and wish you the best in your search for a new home.

  Due to confidentiality, we did not attach any files including application acknowledgement forms but this can be sent separate upon request

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22577022
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, my fianc and I visited Bayside Arbors for a property tour. During our visit, we filled out what we believed was an application. We were approved and required to pay a deposit and holding fee, totaling nearly $1,000. We disclosed to the leasing office that we were also considering home buying. During our application process, the office was busy with a sales meeting and residents, causing several interruptions.Unbeknownst to us, the application we signed was actually a lease agreement. We only discovered this on June 21, 2024, when we contacted Bayside Arbors to cancel our application after deciding to buy a home. The lease was executed with information filled in after we left the office, evident from the handwriting not being ours. Even after texting the agent to ask if they needed us to sign the lease they stated everything was completed until our move in. At any point it was never disclosed that we signed a lease until we received an email of a prefilled lease containing our signatures. We requested this simply because we wanted to see a draft of our lease to ensure it had a cancellation clause in the event we found a house after we moved.We requested to terminate the lease, but the agent informed us that we would need to pay nearly $6,000 for a holding fee by the following Monday. The unit we were supposedly renting was already occupied by another tenant, so there was no justification for a holding fee. This company's practices are predatory, misleading customers into signing leases disguised as applications.We have attempted to contact Bayside Arbors' corporate office but have received no response. We do not seek any refund; we simply want to be released from the lease to proceed with purchasing our home.

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  I have successfully resolved my conflict with Bayside Arbors.
  
  Thank you for your follow up!

  Business Response

  Date: 07/16/2024

  Please see the attached documents that were signed by *******************************. ******* clearly signed a document that is a lease agreement and continued through the entire application process. Each of the attached documents show ******** consent and intent to lease an apartment.
  

• Initial Complaint

  Date:03/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/18/24 spoke to leasing agent ********* as we walked to vacant 1 bedroom apt similar to one coming available for end of may/ june 1 availability. I was told the special rate was ending that day. I was told i could put a 24 hr hold as i continued to look since this was my first viewing. I decided after i left the property at 5p and signing the application that hadn't been explained that the application fee was non refundable if cancelled..only that i was holding the apt for 24 hrs. Which is customary under consumer protection to within 24 hrs to cancel.That is until i emailed 2hrs later advising of releasing hold dated 3/18/24 and called the following morning to confirm the redeposit of hold to which i was told i wont be receiving any refund due to the contract i signed. I stated i ws told the hold was risk free by *********. It was apparently a desperate move in attempt to make their quota in closing sales even if was with false representation of the hold tactics the use to manipulate you with coersion and using the point driven they had 5 other appointments. The operations manager made it clear to all 3 agents who work closely to seal the deal chiming in they have 12 apts to nake goal. I would like to have this business investigated as the unscrupulous bait tactics they use to keep monies under false pretenses. I dont see what admin fees and app fees charged when no credit or background check was initiated within 1 hour of my deposit taken and their close hrs of 6p. They were still showing property to future appts. I called to have them stop any further action on my interest in holding ****** for a possible move in date ********** felt cheated and lied to and want to prevent others from being duped as Seniors seem to be targets in most of these cases .Thank you for helping get the attention it deserves.*******************

  Business Response

  Date: 03/21/2024

  We gave a full refund to this prospect after they told us they did not want to proceed with the apartment

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was misleading in their credit checks on applicants to begin with. They were not clear on what they were looking for. My boyfriend and I applied for an apartment and we were rejected because of his credit card when I more than qualify for the apartment on my own. They considered his credit marital debt which isnt the case and they also broke the law by revealing his credit to me without his permission. We are an interracial couple and believe our rights were also violated under the fair housing act. We just want a full refund of the fees we had to pay when they were probably going to reject us anyways.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this formal complaint against Bayside Arbors managed by The ****** Group LLC. My *********** moved out of Bayside Arbors on June 13. Bayside called & asked for our forwarding address on June 24th. I provided it to them on June 24th over text. My husband called Bayside & spoke to ***(the property manager) on July 10th inquiring about our deposit refund. *** advised my husband it would take 4-6 weeks. I, myself, called *** on July 13th & told her 4-6 weeks was not acceptable. *** then told me that it had already been mailed out to the address we provided. *** advised me that if we did not receive it by Saturday, July 15th to give her a call. We never got the check so I called Bayside back on Monday, ******************* and *** was not available. I called back for the last time today, July 20th, & was told *** will not be in until Monday, July 24th. I explain I need this resolved today. The women says she will send an email to *** to have payment stopped and re issued but it wont be until Tuesday July 25th since *** will not be in until Monday July 24th. It has now been over 30 days and I have not received any written notice from the landlord with any intention to impose a claim on my deposit within the 30 day time limit. According to ** law my security deposit should have been returned within 15 days if there are no claims on my account. ** Statute *****.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommate and I signed a lease in December of 2021 for an apartment with Bayside Arbors with a move-in date of February 21st, 2023. We were upsold from the listing price by $1000 with the promise of updated appliances, kitchen countertops, and new flooring.At move-in, we had to delay our movers for several hours as they were still replacing the carpet in the unit and also noticed that none of the updated amenities shown on tour from the model unit were present. When we spoke with the apartment, they stated the saleswoman ****** who sold us no longer worked for them and that they would not be able to provide the promised updates. They would later offer to install new fans but would never follow through.We did not receive our mail keys until April 14th as the complex had lost the previous ones and had numerous outstanding maintenance requests throughout our tenure. At move-in we documented a broken drawer, dirty bathrooms, broken tile in the tub, sticker decor that lined a bathroom mirror, and a broken outlet.By March, we noticed the A/C unit above the first bathroom was leaky and asked for help to fix it. It would flood the floor with regular A/C use and seep into the bedroom carpet every other month while we were not home.March 19th is also when the soap holder of the second bathroom fell out of the wall, exposing drywall with a brown residue. We alerted the apartment believing it was mold but they waived our concerns and taped the opening over with thin plastic wrap. It stayed like that until July when they finally replaced the tiling.At move-out we requested a walk through with management which was denied and now we are being charged $300 for carpet replacement for the bedroom with the leaky A/C and another $150 for general cleaning. On top of $700 deposit that was supposed to go towards our $260 final bill, we are being charged an additional $200 with no return of the deposit.We are very distraught and seeking certain charges be dropped.

• Initial Complaint

  Date:05/24/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord refuse to fix properly water damage that was caused by difunctional boiler. My apt was flooded and it's whole under the carpet so it is smelly, moldy and hazardous. I have to mention I am allergic on mold so that makes things even worst. They don't want to replace carpet even that is a garden unit and it was soaked in dirty water. Connor Group manages property and they do it very unprofessional and careless since they don't even want to transfer me to other unit. This property is Advertised as Luxury property on Tampa bay so I feel like I am paying a lot of money to live in unhealthy and hazardous conditions.