Complaints

This profile includes complaints for Condominium Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Condominium Associates

  3001 Executive Dr STE 260 Clearwater, FL 33762-3389

  
• 

  Condominium Associates

  2019 Osprey Ln STE B Lutz, FL 33549-9382

  
• 

  Condominium Associates

  777 S Harbour Island Blvd STE 270 Tampa, FL 33602-5932

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disputing a debt that has accrued fees for an error committed by the company. Starting 2024 the Board changed management companies and they have been difficult to say the least to work with, The facts proof to be that they act unfairly, deceptive, and abuse their practice to obtain fees that are unjust, unfair, and almost criminal. After verbal communication that the account was going to be corrected, now almost a year later I find out that they have turn over the case to attorneys that represent them which from what i received also deceive home owners in paying fees that are made up. For example, after I responded to an email corresponded I was notified that my case was turned over to the attorneys. Although I have the *** set up after multiple attempts since June 2024 in the amount of the $800.00 that is the yearly is up to date. The $1220.10 are all fees fabricated including the certified mail stamp (mail received with a .97 stamp regular mail) Please address this serious matter as soon as possible. This case has cause me more emotional stress for their lack accountability.

  

  Business Response

  Date: 03/17/2025

  This account is with the association attorney.  I cannot respond. Owner must contact the attorney for resolution.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23073761
  
  I am rejecting this response because:
  Attorney has been reached please see attached documents ; like previously mentioned per my understanding the process is that attorneys get back with association for resolution. A company that wants takes  no accountability for wrong doing and hides behinds placing accountability on Board members and attorneys. 

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of Communication and assistance with outstanding issue. The management company oversees my community. Lots of turnover in ****. The current community mgmt displays similar behaviors as her predecessors, given the current situation and financial burden it places on my household; I cannot allow it to go unaddressed. I've owned my property at since Dec 2008. My community is a deed restricted; in the bylaws we are a community metered property. This changed in 2014, when the community mgmt converted us over to individual metered units. The complaint, In December 2024 I received my water bill for Nov and at that time it was higher than usual. When I called to contest the invoice, I was advised it was due to a rate increase that had to be applied to my bill due to the increase effective Oct 2024. Although the billable amount was still high in comparison to the adjustment, I paid the invoice and in full. Two days later I **** a generic email from the ************* addressed to the community advising of billing errors. They confirmed there was an error, to disregard the original bill and pay the new amount. This adjmt resulted in a credit to my account. I expected my next bill to be ***** tops taking into consideration the credit balance and updated rate. To my surprise, I rcvd a bill of *******. My water bill historically is 60-75.00 max. The invoice was accompanied by a letter that states a malfunction with the property's MAIN reading collector that dates back 2 years. I have record of the water company making a change to their billing platform that went into effect in 2023 (2 years ago). The invoice and accompanying letter were emailed to the property mgr. I have yet to receive assistance from them. The ltr from the *** indicated the *** assisted with this determination. I, the owner, never received communication from my ***, and no one came out to my property to check/service meters. No proof or documentation to justify large dollar billing adjustment.

  

  Business Response

  Date: 02/17/2025

  Dear *** ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the water billing issue and the lack of communication from our management team. We understand the importance of this matter and are committed to resolving it promptly.
  Addressing the Billing Issue:
  Rate Increase and Billing Error:
  
  In fall 2024, residents were notified that previous water meter readings were estimates and that the new company, United Utility Services, would begin providing meter services. It was communicated that future bills would have significant increases to compensate for the estimates. It appears this communication was provided by United Utility Services.
  In Canterbury Trail, each unit has its own water bill and meter reading.

  Please contact United Utility Services to dispute the charges.

  Respectfully,

  ***** *****

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22894000
  
  
  Regarding the business response, residentsincluding myselfwere not notified in Fall 2024, nor did we receive any advance notice that billing adjustments would be made to our accounts. The first mention of these adjustments came in our January 2025 water bills, which included a notice of the charges as they were presented on that current invoice. This raises serious concerns about the Property Managements role in the handling of this corrective billing. In this letter it implies with the assistance of the property management these bill adjustments were applied.
  
  After making several inquiries, I was informed that the issue stems from a malfunctioning main meter reader, which has failed to properly report individual unit meter readings to the utility company. I have also learned that this issue has been known for over two and a half years, yet at no point were residents notified. It is equally troubling that there is no evidence of the management company or board taking proactive steps to mitigate the consequences of this situation.
  
  The bill I received is a direct result of mismanagement, and it is unacceptable that residents are now being held financially responsible for an error that was entirely preventable. It has also been brought to my attention that, until recently, I was the only resident to raise this concernyet other residents have since come forward with similar issues. Despite this, the management company has yet to issue any formal communication to the community regarding the matter.
  
  I am deeply disappointed by the lack of compassion displayed by Ms. ****** the Executive Vice President of Property Management. It is clear she has not taken the time to truly understand the situation, instead pushing the matter off to the utility company and failing to acknowledge the management companys responsibility to this community. She may not be aware, but according to the community bylaws, the water bill is a community-metered utility. While we may have individual meters in our homes, this does not override the fact that the management of the water bill ultimately falls back on the community. If the management company has not taken the time to review this, they should do so immediately. They must also be more attentive to the impact of problematic billing practices (even if by a third-party) and how they affect the community as a whole.
  
  I have spoken with a current board member who informed me that a meeting is scheduled for tonight Monday March 3, 2025 with this issue on the agenda. I strongly urge the management company to acknowledge its responsibility, provide transparency regarding the situation, and issue an official notice to the residents outlining the steps being taken to address the matter.
  
  To reiterate, my primary concern is the management companys negligence in guiding the board and keeping the community informed. The lack of communication, transparency, and professional accountability has led to a complete loss of confidence in the Property Managements ability to serve this community effectively.
  
  Thank you,
  

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The closing date of the sale of my condo was December 20, 2024 and the estoppel paperwork was filed by the title company to Condominium Associates. On January 7th, the Maintenace fee of $526.20 was deducted from my checking account in error. I reached out immediately to the title company and the liaison who I had been communicating with about the estoppel paperwork - ***** ***** - to let them know. The title company let me know the paperwork had been filed. ***** ***** was mostly incommunicative. I reached out repeatedly via phone and email. On January 17, 2025 ***** ***** said the check for their billing error would be mailed to me the following Tuesday, January 20th. It is now January 29th, and I have not gotten my check nor does Condominium Associates or ***** ***** respond to my requests for help. I would like them to send my $526.20 that they took in error back to me.

  

  Business Response

  Date: 01/31/2025

  Dear [Customer's Name],
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the unauthorized deduction of the maintenance fee from your account.
  Upon reviewing your case, we have confirmed that the estoppel paperwork was indeed filed by the title company on December 20, 2024. Unfortunately, *** payment was not cancelled by the Owner.

  We understand that you reached out to both the title company and our liaison, ***** *****, immediately after noticing the error. We apologize for any perceived lack of communication and the delay in resolving this issue.

  To clarify, your closing date was initially set for October, and as a courtesy, we canceled your *** at that time. When the closing did not occur, you signed up for *** again. Since the closing did not happen the first time, the *** was not canceled as it is technically the owner's responsibility, as stated on the *** form. The title company also communicated that it was your responsibility.

  
  ***** ***** has responded to all your emails and informed you that once we received the deed from the title company, a check would be issued to you. *****, who processes the resale and refund, cut the check on January 28, 2025. We assume the delay was due to our office move.
  
  We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly at ******************************** We value your feedback and are committed to providing better service moving forward.
  Sincerely,

  ***** *****

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CA HAD A CONTRACT WITH PARKSIDE VILLAS - ID ENDEND ON *********. CONDOMINIUM ASSOCIATES KEEP THE **** MONEY AND WILL NOT RESPOND.... ***** **** **** ********, ********************************** *** ****** ********************************** *** ******

  

  Business Response

  Date: 09/16/2024

  Condominium Associates has been managing associations since 1982 and we are proud of our exemplary record and high business standards, including the transition of associations to other management companies.   Electronic and hard copy records, as well as all association materials and startup funds are made available directly upon request.    The transfer of all remaining funds occurs as soon as the accounting, clearance, reconciliation, and closing of the bank accounts is complete.   The management termination for Parkside Villas was July 31st and all bank accounts have been cleared, reconciled and closed.   All the funds have been transferred to Charles Kunath’s company, B+C Management.  Mr. Kunath’s demand for all funds before accounting was completed and assessment checks or other receivables cleared is not consistent with reasonable business practices. 

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22193919
  
  I am rejecting this response because:  Mary word salad is a weak attempt to make CA look like they are legal - FDBPR will decide that. .... she has used rhetoric to try and be a competent company.   I have the proof!!!!!!

  Julio Ruiz who was in charge of transaction just up and quit because of CA inability to do business in a proper way.  I feel sorry for you Mary... I accept your apology and I forgive you but you are a mess and Condo minimum and associates

  I will gladly prove it....  

  
  Sincerely,
  
  Charles Kunath

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22193919
  
  I am rejecting this response because:
  
  they closed out the account for Parkside villas on 7-31 and took money out on 9-3 - 3 x and paid themselves with Parkside money stealing and illegal and they sent a check with NSF to Parkside that caused more cost to Parkside after they closed out on 7-31. why are they still doing business when they were fired on 7-31....?????

  

  Business Response

  Date: 10/29/2024

  See attached the backup for the amount in question. 
  
   
  
  Part of $807 is the **** charge for their year- end ***************** requirement.
  
   
  
  Both operating and reserves were closed by Popular and  Final funds were sent by the bank to the new management company B+C Management.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My condominium building, ****************************************************** company Condominium Associates) lost power for 10 days in January 2024. Management did absolutely nothing about it as they could not agree on an electrician. My family was forced to live in a pet friendly hotel which cost us $2,000. Filed a claim with my home owner's insurance, and with ************ not covered. So basically I'm screwed for their lack of acknowledgement. They ignore the problem, therefore it will go away. While the owners that pay them monthly to resolve such issues, absolutely nothing is corrected.

  

  Business Response

  Date: 09/06/2024

  On the weekend of New Years Eve of 2023, there was a power outage in Building D at *************   A vendor was contacted immediately and determined the issue was a failure of the main breaker.    Unfortunately, the vendor could not source a local replacement.   Subsequently, it was determined that the lack of availability was that the specific brand of breaker was no longer manufactured.   A national search for an old stock replacement or other manufacturer equivalent proved unsuccessful.   Accordingly, the only solution became the entire replacement of the main breaker assembly.   Multiple vendors were contacted, and the Board contracted the vendor that could source and install the new main breaker assemble the quickest.   The power was restored on January 9th.    
  

  Consequently, the time it took to restore power was in no way due to a failure to act by the management company.  The management company carried out their relative responsibility, as directed by the Board, in a prudent and decisive manner.     Therefore, the complaint is misdirected as the management company had no direct or indirect control over the loss and/or restoration of power.   

  Customer Answer

  Date: 09/10/2024

  It was known from day one that the entire electrical panel needed to be replaced, according to the electrician we spoke with. Condo Associates was hoping and tried to take the cheapest and easiest way out, by searching for a part that was manufactured in 1986, the year the building was constructed, which only delayed our electricity restoration by numerous days. They did not want to pay the expensive price tag so were doing anything possible to avoid doing so. When this happens to a hotel or a school, daily operations do not come to a screeching halt for 10 days, it's dealt with in a responsible and timely manner, one which *********** failed to accomplish. Their inadequate response led to significant financial stress, displacement, uncertainty and fear. Not once was the word "apologize" ever used by ***********, they never apologized in any form, to this day, I've been told by their staff it "had nothing to do with Condominium Associates." 

   

  I'll end with this, if this is a misguided complaint as stated, then why did *********** give financial compensation to one of my neighbors and nothing to myself? If they are going to compensate one unit owner for this horrible situation then all 12 unit owners should have been compensated in the exact same way, however that's not what was done. I'd like to see this happen to them and see how they feel. 
  Complaint: 22143119
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The downspout running externally from the roof of the building at ****************************************************************************************, appears to be clogged, causing it to break. As a result, rainwater is shooting into our condominium, leading to significant property damage. Immediate repairs are needed to prevent further issues.A work order was filed on 07/27/2024. Since then, I have contacted Condominium Associates daily. Each time, I am informed that the property manager for *********** will reach out to me. However, no one has come to inspect the problem or contact me. As a result, the damage to our property continues.

  

  Business Response

  Date: 08/21/2024

  We have been working with the customer, at this point we will have to wait for the next rainfall to verify.

  If there are any further issues we have been continuously working with them until resolved.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22076994
  
  I am rejecting this response because:

  
  ************************* and Condominium Associates falsely claimed and documented that the downspout had been repaired. ***********************, the community maintenance engineer, inspected the downspout and informed ******* and several others that the repair had not been performed. Evidence confirms that the downspout has neither been fixed nor even attempted to repair by any individual.The damage remains unaddressed.

  
  In addition to *************************, false repair documentation was also reported to ***************************, *********************, ***********************, and *********************** of Condominium Associates. As of August 21, 2024, all of these individuals continue to ignore the inaccurate repair documentation and have yet to address the downspout issue, which is causing ongoing property damage.

  
  Sincerely,
  *********************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a resident at ********** Condos in **************. *******. Condo Associates has neglected a German ***** issue in the Presidential building since July 11th, 2024. The property manager (Sunday) and regional manager (***********************) have not responded appropriately to the matter. Causing an infestation in the garbage area and residents living space.

  

  Business Response

  Date: 08/06/2024

  Condominium Associates has provided a timely and thorough response.  When made aware of the issue, management had maintenance pull the dumpster out and pressure washed the dumpster room.  The pest control vendor was also contacted.   Pest control inspected, sprayed, set out bait and monitoring stations.  Pest control treated and inspected again 07/19/24. Pest control treated and inspected again 07/26/24.  Pest control treated and inspected 08/01/24.  Next treatment is scheduled for 08/07/24 and will continue weekly for the short term.   The trash provider is also scheduling to have the dumpster picked up and taken to their facility for steam cleaning.   Owners have been advised that sending untied trash bags down the garbage chutes causes them to spill out the contents and will exacerbate issues by attracting flies and bugs.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22029535
  
  I am rejecting this response because:  The area needs to be monitored weekly.  There still ***** activity.  ******,  see attachment.  I reported this to Sunday the property manager on July 11th, 2024. I had German Roachs flying in my house and a timely matter is to start work on July 19th. Not acceptable!!

   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Condominium Associates, 2019 ***************************************. They are the current managers for our **************************** They are refusing to send me a copy of the budget for our condo and answer questions the lender needs to process the loan for the buyers of my condo. They claim they don't have the answers but most should be in the financials

  

  Business Response

  Date: 07/02/2024

  A copy of the 2024 Budget for *************** Condominium ************ **** is attached.   It has been available for viewing and downloading to every owner via the Association Owner's Portal since 01/14/24.  Please email the questions referenced to ********************************* for follow up.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21892628
  
  I am rejecting this response because:  they nearly caused the loss of the sale of my house.  The buyers were good enough to change lenders that did not ask for the same info and finally the sale seems to be going through but was delayed about two weeks.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Condominium associates were hired to manage my community, ***********, it seems. Starting a few weeks ago they have a resident in the office volunteering to send out notices to residents about late payments and such. I explained some issues to them when they reached out and updated my payment amount per their notice the *** fees had went up (they never sent a notice prior to the email from the volunteer which is why i was behind by maybe 30 dollars or so in payments from the recent increase). So my account is back caught up. However, a few issues. 1. I am still receiving emails from this volunteer saying my account is not caught up and threatening to send me to collections. This is starting to become harassment/fraud as they are sending several inaccurate and bothersome emails to me asking for money they are not owed.2. The townhouses pay around $600k to $1.2M per year in fees that are supposed to go towards townhouse only: Landscaping, roofs, siding, and gutters. Yet somehow my fence which is completely dilapidated was removed from the repair schedule and they are saying I have to request to be on the repair schedule? This was never made clear. Also, the amount of money coming in is being misallocated seeing as how those of us with issues see none of the money and the coffers magically get emptier every quarter though their should be a surplus. So either the money is being misallocated to regular house/non-townhome maintenance/repairs (should not happen) or someone is misappropriating it who works for CA/the community board.3. There is a late document fee on my account which was never approved and was assessed on my account when i was only 20 or 30 dollars over drawn as a direct result of them NOT ANNOUNCING a fee change to any of us. They say it is my responsibility to log in and check the portal on my own every month? No way, they need to be announcing changes in fees and also better showing what these are going towards per #2 above. Thank you ****

   

  NOTE this is a second and unrelated complaint to the first one. Two separate issues. Also, please note this is not about pricing, this is about PROCESSING fees which I never agreed to pay. The issue here is not the price, its the fact I am being charged for something that is usually free which I have no choice but to use and in this case pay an unreasonable fee. This issue is in regards to their hoa fee-paying service. ACH is a common practice these days with 99%+ of businesses offering free ACH. Condo associates charge $2 per transaction. While it may not seem like much, it definitely adds up with each payment. Also, when you consider most vendors pay between $0.00 and $0.50 per transaction, it makes you wonder why this fee is so high and why condominium associates is allowed to profit off of these fees for a process we are REQUIRED to use. That being said, can they please stop charging these fees and refund the money or show proof that they are being charge $2+ per transaction from their vendor? Assuming they are paying nothing or some nominal amount, it makes no sense for them to be charging us, people required to use them to pay through ACH, a $2 fees.

  

  Business Response

  Date: 06/03/2024

  The volunteer was in fact a ***** Member reaching out as a courtesy to **********************.  

  The change in Association fees was communicated as follows: 1.) September 11, 2023- owners notified via email,post in bulletin, and on community marquee at the entrance of *************** to discuss annual increase in assessments and plans for 2024, 2.) September 13,2023- Budget Townhall was conducted and owners were invited to join in person or via ZOOM, 3.) September 27, 2023- Budget adoption meeting was held in person and via ZOOM, owners were notified on September 25, 2023, via email, community bulletin, and marquee, 4.) November 15, 2023- Annual Meeting was held and 2024 approved budget was discussed with homeownership in detail, 5.) December 27,2023- 2024 Approved Budget was uploaded to owner website portal, 6.) January 1,2024- Coupon booklet and copy of 2024 approved budget order sent via *** to all owners it is confirmed to have been sent to **********************.
  

  Additionally, ********************** could look at his charges and account balance at any time through his owner web portal to see current, real-time account information.   
  

  ********************** has access to look at the Association Budget and Owner Financials through his homeowner web portal.  It is the ***** of ********* that establishes the Budget and directs the Management Company how to spend funds on the maintenance and improvement of the Association.    
  

  Mr. ********** requested resolution is a repair.   Per the ***** of *********, they have scheduled Mr. ********** fence for replacement in 2025.   

   

  ********************** is not on ***.  

  ********************* set up a recurring echeck through his homeowner web portal.   There is a $1.99 charge for processing an echeck that is clearly noted (see attached snip from his actual setup).  That fee goes to a third party processor and in no way benefits the management company or association financially.  
  

  There is no transaction fee for an *** payment.   If ********************** wants to set up an ***, he may do so by completing the instructions on the *** Form (attached).  If he sets up an *** payment, he will need to be sure he cancels the recurring echeck through the homeowner web portal.   

  Other ways ********************* can avoid paying the $1.99 fee is to send a check to the lock box or use Bill *** through his bank.   

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21711180
  
  I am rejecting this response because:

  So a fee that was unilaterally decided and not voted in alignment with our bylaws (quorum of 2/3rds) would not be enforceable. You have no legal grounds for enforcing a fee you made up yourself and was not passed. But I shouldn't have been charged a fee in the first place. As stated, said HOA $ increase was not sent to me via email or any other medium I received. I did not see you attach any proof of sending me any notice of the fee increase. You have my email on file for instance. If you don't send me a change, I can't and won't magically know to change what I am paying. There message is essentially saying that I have to log in and check for updates to fees as they won't inform me properly despite knowing i am on an autopay feature.

  It sounds like I am one of the only paying people then? Please provide a list of the fences on the list ahead of me and other planned expenditures. The townhouses collectively should be paying 600k and my balance is and always has been caught up per recent communications properly sent to me. There is clear misallocation of funds given that towhouse funds SHOULD NOT be being spent on general items not related to townhouses which appears to be the key issue here. they charge townhouses 300% more than home owners and then go around and use all of our money to support common functions or lose/steal/misallocate the money. Does not make sense.
  
  Checks are free, ACH is free, but not e-check? That doesn't make sense and e-check and ACH are synonymous.
  
  But whatever it's clear this won't get anywhere working with your team. Will escalate to DOJ and other housing regulators. Thanks.
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (****) and I rented a condo for two months in ****************, in **********, **. Something new this year, required a background check and one months rent damage deposit. We left the condo on March 21. The condo and area was left clean and undamaged. A few days after we left, the owner confirmed the condo was clean and no damages incurred. Initially around April 2, I spoke with *****************. She did some checking and informed us, we would be receiving our check in two weeks. Here it is a month later. We have no refund of our $2000 damage deposit. This payment we made at the end of December in anticipation of obtaining the condo, has turned into an interest free loan for condominium associates. I spoke with ************************* earlier this week. On May 1 around mid day, we spoke. She promised to call back in 'ten minutes', to tell me what was found and what could be done. I am still waiting on that call.Is there a law in ******* that requires damage deposit refunds in a certain period of time?In some states there is a law that requires damage deposits be returned with interest. Does Florida have a law as such?It would be good to have an understanding of where this fits with Condominium Associates. Everytime, I speak with them, it is a new question or story. when was it paid? what was the check number? who did you make the check out to? for how much???? They were able to cash the check easily enough. I am incredulous at their bookkeeping Please let me know what BBB can do or how to proceed with bringing this to a conclusion and returning my damage deposit of $2000. Thanks.

  

  Business Response

  Date: 05/14/2024

  ******************** refund was processed per the steps directed by the Association.   Board approval was obtained and check #***** was sent 05/06/24.   The check was deposited by **************** on 05/13/24.   A copy of the endoresed and deposited check is attached.