Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my friend $465 on 3/3/25, and she was unable to receive it. She sent me the following message:"So its not even letting me change whether I want our Honeyfund page active, I cant put in payment options for redemption, keeps taking me to an error page.If you have any way to try to cancel the funds or try to cancel, I would. I dont know if we can access the funds. Its a shitshow and I just want to try to delete our account before anyone else finds it."I noticed that ********* does not have an email or phone number listed on their website, their address is a *** store in **********, *******, and their online contact form does not provide you with a copy of your submission.The merchant refused my request for a refund, and my friend has not received her funds. Re: Honeyfund Transaction ID: kjvhcaja

  

  Business Response

  Date: 03/16/2025

  Hi there, Im really sorry for any frustration or confusion you may have experienced with your gift-giving experience. Im glad you were able to contact us several times without issue. Its great that we could connect with both you and the account holder regarding the issue. I see that both of you reached out to our team on March 4th, 2025, just a few minutes apart. The account holder mentioned receiving a gift, needing help to log in, and also asked to close the account. Our team replied the following day, March 5th, and the emails were opened and read. We also made sure to let them know we were in contact with you about the gift on that same day, the 5th. Looking over your communication, I can see our team assured you they were working with the account holder to help them access the gift. I apologize for the delay in confirming your refund but am so glad to see everything was resolved - that's great! If you have any more questions, please dont hesitate to reach out to our team - we're here to help! 

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  While I disagree with the response from the business, as it diminishes the amount of time and effort required to receive a satisfactory response, and disregards the amount of obstacles and pushback received from the business, the business has processed a full refund to my card.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Honeyfund for my registry. I was surprised to see that the only option to redeem the gifts from my guests was through gift cards as opposed to a deposit into my bank account. I reluctantly chose the PayPal option to my husbands PayPal account. Now it is saying that Paypal is charging this transaction as a "Goods and Services" and will take a fee. They are also requiring a Business Tax Identification Number. Neither of these constraints were explained on the website. We need to be able to deposit this money without needing a Tax ID and incurring additional fees. I have been trying to get in contact with anyone via their website for over a week for help. No response on the chat just automated bot messages. No phone number on the website. Really bad customer service and I regret using this service.

  

  Business Response

  Date: 07/02/2024

  Hi there, I see our team has been in contact with you over email and text and confirmed with PayPal that no fees were taken from your gift fund payout. While gifts transferred from your Honeyfund to a PayPal account are technically considered Goods and Services, they are still in a separate gifts category that is not subject to the same fees or taxes. I apologize for any stress that caused but I'm glad we were able to assist you. I'll be reaching out to you personally to make sure you don't have any further questions or concerns.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction dates are within the last 3 months, Honeyfund is a website guests can give electronic payments to the bride and groom .Thankfully only a few guests had used this honeyfund site otherwise all of the cash gifts would have been put towards something we did not opt for. 2 guests used the site. Totaling 250. Were opting for honeyfund to just deposit the cash gifts into our account so we may put towards something else. But honeyfund has put this money into a DELTA gift card for some reason. We will not fly delta and have already take. Out honey moon .

  

  Business Response

  Date: 12/26/2023

  Hi there, thank you for your email communication with our team about this! Honeyfund is the only gift registry with no fees that allows you to redeem your funds when you want them to Venmo, PayPal, or nearly 200 gift card brands. We never redeem funds on behalf of accounts, and our couples are always in control of what they redeem their funds on! I do see there's maybe been a bit of confusion as your funds were redeemed for a Delta gift card through your account and confirmed with 2FA to your personal device. However, I'm glad our team is working with you to attempt a refund on your behalf so you can choose a better option that works for you! Please don't hesitate to reach out with any further needs, we are here to help.

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 20987330
  
  I am rejecting this response because: honey Fund claim that the customer is in control of what happens with the account and the funds that happened deposited into them. This is absolutely false. We have not been in control over the money that has been given to us for our wedding since day one. We did not agreed to transfer this money that was given to us for our wedding into a Delta gift card. Our initial email we had a response that said replies within 48 hours. This is also false it took 7 to 8 days for them to get back to us and after that it was a lot of ridiculous. Going back-and-forth with the **********  representatives. Finally, I was able to get the point across and get them to understand that we did not agree to a delta gift card. We wanted this gift back in cash. Now they are telling us that we need to wait for Delta to issue a refund which could take weeks I will highly recommend to anybody not to use ********** for this confusion that has happened with us and our ********** account. thankfully only two people had given us gifts through ********** so not much money is actually tied up but its still $250 that we can use right now and it is tied up. Thanks to ********** putting it into a Delta gift card which we did not agree on. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/03/2024

  Hello, I'm sorry for the continued confusion here. Unfortunately, this is not accurate information. The funds in your account were redeemed for a Delta Gift Card on 12/02/23 and was confirmed with a 2FA text sent to the phone number connected to your account. While you may not have personally redeemed for this card, is it possible someone in your home with access to your phone may have? I have also reviewed all of your correspondence with the Member Success team and I do see that all of your emails were answered within a matter of hours. Please check your spam folder to see if you may have missed some replies from us, as I do see that nothing went over 24 hours before being replied to, and most within an hour or two. I do understand that you are still waiting on Delta to respond to our refund request. I am going to reach out to you via email at this time and take over this case until resolved.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 20987330
  
  I am rejecting this response because:
  We did not receive any "2fa text" confirming a delta gift card. We do not have delta in our area and also "all due respect" how far would $250 take two people when it comes to airfare. I also watch my spam folder religiously due to work correspondence just in case something slips through. I believe itll be in both parties best interests to refund the $250.00 in a form that we can use and honey fund can just keep the 250 expected back from Delta. Frankly this has gone on long enough. We regret involving "Honeyfund" and would like to put an end to this. If honeyfunds phone was working like it should be we could have resolved this issue already. 
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fianc and I set this account up @ the end of May/ early June and began receiving gifts in late July, Our wedding was August 5, and now that our wedding is over we are trying to cash out our funds. The only option we now have is to redeem our cash gifts for gift cards. This is so disappointing and frustrating! We were looking to use the funds raised towards bills for our wedding, and the rest for our honeymoon. It is putting a strain on our infant marriage! I feel responsible as I am the one who set this account up.We never dreamed we would have any issues collecting our cash gifts. I sent a Venmo request for 1000$ 3days ago. I still have not received my funds. This is when I decided to ****** reviews. Now Im totally freaked out that it will take weeks to receive our money. We still have close to **** in our Honeyfund account and now that Im reading reviews I feel the site is a scam! 24/7 365day customer service without a number to get in touch? Please help! We need and want our funds asap. This is so unfair to do this to newlyweds. Especially after paying for an expensive wedding. Is this the only site to file an official complaint? We need next steps.I told my husband I wont rest until Ive retrieved all the money raised from our wedding in the form of cash funds. Hoping to hear back from someone

  

  Business Response

  Date: 08/21/2023

  Hi there,

  I'm the ** of Member Success and we were able to speak over email as well. I'm sorry that the 2-3 day wait time on your fee-free cash payments came as a surprise. While it is noted on the redemption page, I definitely understand that it was easy to miss to from your feedback we are adding banner above to make sure future couples know ahead of time. I do see that you were able to receive all your funds through PayPal and Venmo with no fees, congrats on such a successful Honeyfund! Please don't hesitate to reach out if there's anything else we can do for you. 

  Customer Answer

  Date: 08/21/2023

   
  Better Business Bureau:
  
  Thank you for helping us contact this business.

  Honeyfund has contacted my husband and myself. 

  The issue has been resolved. I would like to put on the record that I would not recommend using this site to anyone ever. We have closed our account. 

   
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am using this site as a wedding registry/fund for my upcoming wedding. When i request to have my funds sent to paypal it takes 2 weeks to get it or not at all...there is no phone number and nobody never responded back to my 2 emails..they have stole over $300 in monetary gifts from me and wont give me my money!!!!!! Do not use this company!!!!!!!

  

  Business Response

  Date: 07/05/2023

  Hi there, thanks for reaching out. We are grateful we were able to connect and solve this misunderstanding for you - you receiving your funds is our top priority! Thanks again for using Honeyfund.

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We chose to redeem our Honeyfund gifts via Venmo on 3/29/2023 and received an email that the funds would be transferred in **** business days. After 10 days and no funds transferred, we sent an email to customer support requesting an update. The email we received threatened that sending emails would postpone the transfer of our gifts even longer. We still have received neither any funds from our family/friends nor clear communication from an employee of Honeyfund regarding this issue. At this point, we are very worried the money of our friends and family has been stollen.

  

  Business Response

  Date: 04/21/2023

  Hi there! I'm so sorry for these worries you are having! It looks like we replied with instructions to redeem your funds on April 2nd, but I'm sending you another email now to make sure you received it! I've double checked your account and your funds are ready to be redeemed and there should be no reason you are unable to do so :) Please reply back to my email if you have any trouble and I'll be happy to help!

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a Honeyfund account so that people could gift ** money for our honeymoon. A QR code was made and put on all my invitations for this Honeyfund. The first gift I received could only be redeemed as a gift card. There was no option to send it to my PayPal account. That is not what I wanted at all. I sent the company an email explaining that all I wanted was for my guests to be able to donate money to me that I could use for the honeymoon, not a bunch of gift cards that are useless to me. They sent me a cash out request form which I filled out and sent back in. It took them almost a week to finally cash out my gift to my PayPal account. They also explained in the email that their website is easy to use and all I have to is adjust my preferences so the gifts would be redeemable to my PayPal instead of coming in as a gift card. The next gift I received could only be redeemed as a gift card again as well. I sent them an email and a few days later they sent me the cash out request form again. I immediately filled that out and sent it in. That was at least 3 weeks ago. I have sent two follow up emails and called them and the money has still not been credited to my account and I am getting zero responses from the company anymore. Theyre essentially holding money someone gifted to me hostage. These are my complaints. 1. All they care about are the little business deals theyve made with other travel companies to advertise on their website and redeem gift cards through them 2. They refuse to give me the money someone is trying to gift to me 3. Their 24/7/365 customer service is an outright lie. 4. Their website is anything but user friendly and is extremely confusing. Im not the only one who says this. 5. They are very misleading in what they advertise. I would recommend this business to no one. They are horrible. It has been a nightmare and nothing but a headache. Realistically they should probably be sued in civil court.

  

  Business Response

  Date: 04/18/2023

  Hi there, we spoke over email and I am so sorry you had such a negative experience, we all come to work every day to try to make couple's lives easier and I'm sorry we felt short for you. As we discussed over email, we have been working really hard to ensure we can offer completely fee free gifting to couples through gift cards, PayPal, and Venmo because our top priority is making your Honeymoon happen! It seems that some of our emails were landing in your spam and that you were not seeing where the new PayPal and Venmo options were. I'm sorry about that! I did see after our last email you were able to utilize that option and receive all your gift funds, awesome! If you need anything, please reach out and we'll be happy to help. 

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a honey fund for my honey moon and attached the link to my invitations. I know that some loved ones have already made donations. Then when I went to sign in to retrieve the funds, it said my account did not exist. And when I click on the link that went to the honey fund I made, it says the account cannot be found (**************************************************************). I emailed 2 days ago with no response and tried to call with no response. I never received an email or any correspondence about an issue with my account. They've taken my money and disappeared!

  

  Business Response

  Date: 04/18/2023

  Hi there, I'm so sorry to see you experienced any trouble logging in and for the stress that caused! I do see we were able to get your account login information to you and make sure it was running as expected! If you ever need us, please don't hesitate to reach out to us via email or our live texting line for quicker service!

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19880723
  
  I am rejecting this response because: they have not responded to my last email that I am still unable to access my account 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/27/2023

  Hi there! So sorry that the 2FA additional step was holding us up, very glad we were able to get that settled and you were able to get your funds! Please let us know if there's anything else we can do to assist you!

• Initial Complaint

  Date:03/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 2nd, a donation from a family member sent us $200. I was able to transfer that to my PayPal no issues. Since our wedding Feb 19th, Ive had 5 other gifts given to us that equal $825. I contacted March 8th for our funds to be transferred to my PayPal. No one has reached out to me and it has been 6 days now. Nothing has transferred. I reached out by email about 4 different times now. Ive texted ***************** saying I would like to escalate to a manager and have had no reply. I also called ************** to leave a message for the customer support and still no answer. I feel like this isnt fair to us at all; as our honeymoon money is being held for literally no reason. As Ive already transferred one gift to PayPal. I can not get a response from anyone and its been 6 days. I would not recommend this service to any newlyweds because the customer support is awful and no one reaches back out to you. Im not sure what to do at this point. Its a nightmare dealing with Honeyfund. *************************** is the Bride name but I have officially changed my name to *********************.

  

  Business Response

  Date: 03/29/2023

  Hi *****, thank you for using Honeyfund and for reaching out! I'm so sorry if you missed our first email explaining the extended wait time on your transfer, it may have landed in spam by mistake and I'm sure not knowing that caused stress about your funds, I sincerely apologize as we are here to make things easier, not harder! I'm glad to see we were able to get your funds to you and happy to report we no longer are experiencing that delay and don't expect it to happen again. Thanks for your patience and please let us know if there's anything else we can do for you!

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Honeyfund registry for my wedding and it has been very difficult to retrieve the gifts that our family sent. The website is really buggy and opaque, and support is very slow to respond to queries and concerns. It has been more than six months and there is still no resolution. This is a really awful registry and honestly, I want to warn consumers against using the service.

  

  Business Response

  Date: 11/16/2022

  Hi there, I've reached out over email as well but I would love to hear more about your experience! Looking into your account I don't see any pending issue from the last six months, only one email about verifying your identity and us confirming that you were able to access your gifts. It looks like you were able to successfully redeem your gifts the same week you emailed in. Please do respond back to my email if we've missed anything! Your satisfaction with Honeyfund is extremely important to us and I'm so sorry for any frustration you experienced! I look forward to speaking with you further.