Complaints

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Federal Contracting Center, Inc., for engaging in deceptive and fraudulent business practices. My business was scammed by this company during an attempt to register for government contracts, and I believe their actions should be investigated to protect other businesses from falling into the same trap.Federal Contracting Center, Inc. initially contacted my company offering assistance with both general government contract registration and **** registration. They charged me $3,120 for a service that was, in fact, already completed. They falsely claimed that my registration had to be redone from scratch and promised to provide a professional Capability Statement as part of the service.Unfortunately, instead of delivering on their promises, the Capability Statement they provided was nothing more than a copy-and-paste version of the exact text I had previously submitted. No value was added, and it was clear they made no real effort to create the professional document they had promised.Worse still, every time I attempted to follow up on the services, I was told that the original representative I had spoken with was no longer with the company. Each time, they attempted to upsell additional services rather than addressing the issues at hand. This pattern of evasion and aggressive sales tactics further proves that their business model is based on preying on unsuspecting businesses trying to navigate the government contracting process.I request that the Better Business Bureau look into the unethical and misleading practices of Federal Contracting Center, Inc. and take appropriate action to prevent them from victimizing other businesses. I am also seeking a full refund for the charges.I have contact this company several times by email & phone on the following dates 9/13 email, 9/16 email, 9/19 email, 9/23 phone, 9/26 or 9/27 phone, 10/3 phone and 10/4 phone and email.

  Business response

  10/17/2024

  Heres another version with a refined, clear response addressing all the points:
  
  Response to BBB Complaint:
  
  Dear [Complainants Name],
  
  Thank you for bringing your concerns to our attention. We take these matters seriously and are committed to clarifying the situation and ensuring transparency regarding the services we provided.
  
          1.      Work Completed and Services Provided:
  We did complete the registration process for you, as agreed. This included submitting your registration, which was successfully approved, and providing the promised Capability Statement. The Capability Statement was customized based on the information you provided, and we followed all relevant guidelines to ensure it met professional standards.
          2.      No Misrepresentation of Government Affiliation:
  We want to clarify that at no point did we claim to be affiliated with **** or any other government entity. We operate as a third-party service provider, assisting businesses with government registration processes. We regret any misunderstanding, but our private role was clearly communicated.
          3.      Client-Initiated Contact:
  Our records indicate that you reached out to us initially to inquire about our services. We did not contact you first, as stated in your complaint.
          4.      Follow-Up and Communication:
  We understand your frustration regarding staff changes and follow-up communications. While there were transitions within our team, we ensured that all of your inquiries were addressed promptly. Our records show multiple communications via email and phone, responding to each of your concerns. We are committed to providing professional support throughout the process.
          5.      Refund Request:
  Since the services we promised were delivered, including the approved registration and Capability Statement, a refund may not be applicable. However, we are open to discussing any remaining concerns with you directly to find a fair resolution.
  
  We regret that your experience did not meet your expectations, and we remain available to further address any issues. Please feel free to contact us directly so we can assist you promptly.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business poses as a federal entity, they charges me $600 to sign up for a **** *** account. I thought it was **** or a Government entity I was on the phone with. I definitely made a mistake giving them my business information and credit card information but was scammed and lied to. The *** / **** told me I should not have given them my account information and not considering dropping me as a FAMA contractor.

  Business response

  10/17/2024

  We appreciate the opportunity to address your concerns. We take customer satisfaction seriously and strive to provide clear communication and valuable services to all of our clients.
  
  After reviewing your case, we would like to clarify the following:
  
          1.      Refund Provided: We have already processed a full refund of the $600 charge. A receipt confirming the refund has been sent to you, and we are happy to provide it again if needed.
          2.      Work Completed: In addition to the refund, we did perform the agreed-upon services related to your *** registration. Screenshots of the work completed have been provided to you to demonstrate our efforts on your behalf.
          3.      No Government Misrepresentation: At no point did we represent ourselves as FEMA or any government entity. We provide assistance to businesses registering with ********** and related systems as a third-party service provider, which is clearly communicated in our materials. We apologize if there was any confusion regarding our role.
  
  We regret any inconvenience or misunderstanding you experienced during this process. If there is anything else we can do to further resolve your concerns, please feel free to contact us directly.
  
  Thank you for your time, and we appreciate your understanding.
  
  Sincerely,
  Compliance Department

• Initial Complaint

  08/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company is a COMPLETE SCAM. I received many email notices from this company that my ****************** contracting registration was expiring and I must renew to continue providing care for ******** patients. I called the provided number to renew and this company misrepresented themselves as government agents. I was never advised they were a third party making money from a free governement service. I was told to pay $600/year (or $1500/3 years) to renew. Once again, never told I was paying for 3rd party services. I asked the "agent" if this was manadadory and was told there is no other option. A week later I found out my contract could be renewed for free on the free government web site. A review of the ******* website describes this problem with *** REGISTRATION ******************* As of this writing, I have paid $1500 and my registration has not been renewed and, to the best of my knowledge, no valuable services have been provided. Very embarrassed that I fell for this scam.

  Business response

  08/30/2024

  Dear *******,
  
  I wanted to follow up on our recent conversation regarding your complaint. Im glad we had the chance to connect and clarify the situation. As discussed, weve processed a full refund for you and provided the refund receipt.
  
  I understand there was some confusion, as you were under the impression that our service was associated with ******** which is indeed a free platform. I appreciate your understanding, and Im glad we could resolve this to your satisfaction. I respect your decision to manage the process on your own moving forward.
  
  Please let us know if theres anything else we can assist with in the future.
  
  Best regards,
  *******************;
  CEO
  Federal Contracting Center

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have confirmed the money I paid has been reimbursed to my credit card account.
  
  Sincerely,
  
  ******* Law

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company is a fraud and uses phishing tactics to have companies reach out and pay for services related to government contracts for ***.gov. They take your credit card information and use it to commit fraudulent charges. They stated they issued a refund but this did not happen and I received no receipt, no email proof, and nothing to confirm they are a real entity. We then noticed fraudulent charges directly after they obtained our information.

  Business response

  07/23/2024

  Dear ***********************,
  
  I am writing in response to your recent BBB complaint regarding the charge of $600 on your account.
  
  On July 18th, *********************** communicated with one of our consultants about renewing your *** registration. However, your firm did not manage to  keep your scheduled appointment with the department to facilitate the renewal process.
  
  Today, at 10:30 AM, I received a call from *********************** regarding this matter. Upon understanding the situation, I promptly refunded the $600 charge. Subsequently, I contacted *********************** to address the complaint. During our conversation, she mentioned that she had not received the refund confirmation email. To resolve this, she sent me a test email, to which I responded with the refund receipt. She confirmed the receipt of this email and I have attached all relevant emails per our conversation. 
  
  We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out.
  
  Sincerely, 
  Federal Contracting Center Team
  ************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company was unable to provide services agreed upon in the beginning. Although very polite, the end goal wasnt achieved. Very lackadaisical. Non responsive on many occasions which led to extreme frustration and complete inability to complete the tasks at hand.

  Business response

  03/18/2024

  Thank you for bringing your concerns to our attention through the BBB. We value the opportunity to address any issues and are committed to ensuring the satisfaction of all our clients.
  In response to the feedback, I would like to clarify the extensive efforts and dedicated service we have provided. From the beginning of our engagement, our team has prioritized excellence and client satisfaction. Recognizing the unique needs of your project, we extended discounts even before any formal agreements were in place or services billed, underscoring our commitment to your success.

  
  Our professional team successfully managed and submitted your *** (System for ***************** registration renewal. This intricate process involved the careful updating of critical business information, including tax year, NAICS (North American Industry Classification System) codes, PSC (Product and Service Codes), and Point of Contact (POC) details. This work was executed with precision to ensure your business was accurately represented in the ***.gov database.

  
  It's important to note that the challenge encountered with the ***.gov database's acceptance of a virtual office address was an unforeseen complication that directly influenced the registration outcome. Despite this, our team has been proactive in seeking solutions and providing guidance on this matter.

  
  Furthermore, our team developed a comprehensive and award-winning Capability Statement, which you reviewed and finalized in collaboration with our marketing department. This document is instrumental in highlighting your business's strengths and capabilities to potential partners and clients.
  To further support your business growth, we provided exclusive access to our proprietary software. This platform is designed to offer valuable insights and opportunities through daily email notifications, facilitating your business's expansion and success in competitive markets.

  
  We are genuinely invested in the success of your business and regret any frustration or inconvenience you may have experienced. Our team is dedicated to open communication and resolving any concerns respectfully and effectively. We are here to support you and welcome any further discussion to address and resolve the issues you've faced.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased services from this company and, they did not finish their job. There website and all their emails they send out to companies is a scam. The phone numbers and phone recordings are all fake!, No, one will email or call you back! after my purchase and my purchase was $2,800.Company Name is Federal Contract Center and they are based out of ******* but that is just a scam because their people work remotely through out the country and each agent phone number changes every day.

  Business response

  08/28/2023

  Hello,
  
  As you can see from notes and services provided that the client knows and understands and has received confirmation of services provided with validated proof. 

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This business sends me spam emails every week and sometimes more frequently. They use different business names but the same phone number which is affiliated with the Federal Contracting Center.I have made repeated request to be removed from their email/marketing lists using their "Unsubscribe" link. The emails don't stop.

  Business response

  05/23/2023

  Our marketing team has received this message and utilized the opt-out mechanism for the current request. Please allow ***** hours to be completed removed, however if you receive any other emails please call or email us direct so we help you identify the firm or marketing agency sending. 

  Customer response

  05/28/2023

   
  Complaint: 20037423
  
  I am rejecting this response because: I am still receiving unwanted spam from this business 5 days after they said they would stop spamming me in ***** hours.

  This phone humber appears on every spam email regardless of what ever company name they choose to use:   ************. Reverse lookup does not return the real business name.  The website mentioned in this most recent spam email (samprocessingscenter.com) is a parked domain name.  

  
  
  Sincerely,
  
  *****************************

  Customer response

  06/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I  have not received any emails from this organization since June 14, 2023.  If I receive any more I will file a new complaint.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired this company to renew our SAM registration for my company which is Majuro Do it Best.. After several weeks this was not accomplished. We paid $1600 for a 3 year service. The agent I spoke to was named Nazir. He quit responding to all my emails. I have asked via email several times for a credit back since they were unable to accomplish what they said they could do for us. I took over the attempt to renew SAM last week and was finally able to get it done myself with no help from FCC.

  Business response

  08/25/2022

  Business Response /* (1000, 13, 2022/08/15) */ Our firm spoke with the customer and provided the services that was paid for. Due to the tremendous delay with SAM.gov the registration is taking longer than expected but we assured the customer that it will be registered compliantly. Consumer Response /* (3000, 15, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is a complete scam. They did not provide any of the services we paid for. In addition, we paid them for 3 years of services and we cancelled with them when they could not provide us with the services they promised. The least they should do is refund for the two years of service we will not ever contact them for but if they were truly a reliable and honest company they would refund us 100%.

• Initial Complaint

  06/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Business poses as a federal entity that has access to my business' information and indicates false issues that potentially will prevent my business from acquiring funding or registration status that is illegitimate. If you call because you think they may be legitimate they pressure you to pay them to fix the information they haven't been able to collect through their phishing; telling you if you don't fix this and let them submit for you then you will not be qualified for funding. www.samsupportcenter.com Hi ********, As of 06/07/2022, West Oakland Transportation Authority's Dynamic Small Business Profile has incomplete information. As a result, West Oakland Transportation Authority is likely excluded when government buyers conduct market research in accordance with FAR Rule 10.002 (see below). Federal Compliance Regulations: 1. Compliant DUNS record - ********* 2. Compliant System for Award Management registration - ***** 3. Non-Compliant Dynamic Small Business Profile - > IMMEDIATE ATTENTION < One or more of the following fields is incomplete in your profile: Last Updated: 3/18/2022 Capabilties Narrative: None provided. Keywords: None provided. Past Performance References: None provided. May become non-compliant with DSBS portal. May be missing 1 or more of the following fields Capabilities Narrative, NAICS and PSC Codes, Keywords, Performance History, SBA Federal Certification, Certification (set-asides), Products & Services. The Dynamic Small Business Search (DSBS) is a database that government agencies use to find small business contractors for upcoming contracts. Small businesses can also use DSBS to find other small businesses to work with. SBA maintains the DSBS database. _____________________________________________________________ Complete your Dynamic Small Business Search. Please contact us to get started in the Federal Market. Reference your CAGE Code ***** when calling in. **************

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/08) */ Contact Name and Title: Mike M**** Contact Email: ****@federalcontractingcenter.com We have unsubscribed the complainant from our list (something they could easily do themselves) The full disclosures that are made throughout the email and especially on the bottom of the email (appearing with the same size font and visibility as the rest of the email content) clearly exhibit that this is not an email generated from the government, not does it pretend to emulate the government or being affiliated with the government in any manner. Specifically, it states that this is an non Government Company, it discloses the party from who it is sent, the nature of the email being a solicitation, the nature of our business, complete with our phone number and physical location, as well as clear unsubscribe options. Also this Company or Business owner never reached out to be removed and when you sign up in SAM or DNB the entity is public information. Again We apologize for any inconvenience and we can assure you our systems update according to the requests provided As previously stated, our company adheres to CAN-SPAM guidelines. It is important to note that this individual is not even a customer and has no complaint regarding our services, for which we have received hundreds of positive reviews. We have attempted to reach out to this complainant to address their concern, but did not receive a return phone call. At this point we can only assume this person is attacking the wrong company, or is driven by a competitor, a disgruntled employee, or some other underlying reason unrelated to our services. There is no validity to this complaint. Consumer Response /* (3000, 7, 2022/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have unsubscribed several times and yet daily I get these notifications. So they do not honor the unsubscribe request. Business Response /* (4000, 9, 2022/06/10) */ The Company has been unsubscribed. There are multiple companies that send out emails on the same matter. It seems that this company thinks we are some one else. There Company has been unsubscribed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩