Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank was automatically charged for an automatic renewal that I did not ask for. When I asked for a refund the day after my card was charged, Teamviewer declined. I have no use for this software license and am not using it. So I feel they are scamming me out of my money.

  Business Response

  Date: 04/14/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23181984
  
  I am rejecting this response because there is no reason they cannot provide a prorated refund. Most other companies allow for prorated refunds as their policy. They dont force people stay for another year when the customer has no more use for their product. 

  
  Sincerely,
  
  An Vu

  Business Response

  Date: 04/21/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against TeamViewer US, Inc. regarding their unfair and unnecessarily difficult subscription cancellation process, as well as their lack of adequate customer support. Our business began evaluating alternative remote access software at the start of the year. Upon selecting a new product, we attempted to cancel our TeamViewer subscription using standard business practices, as we do with other service providers. Steps we took included deleting the payment method on file and disabling auto-renewal. However, upon accessing the TeamViewer customer portal, no options for cancellation were visible, which led us to believe that our actions had sufficiently terminated the subscription. In addition, we submitted a support ticket to confirm this cancellation. Unfortunately, we never received a response. This lack of communication made it impossible to verify the completion of our cancellation request. Moreover, as a long-time customer, I find it highly concerning that TeamViewer requires written cancellation exclusively through their support portal, a process that lacks transparency and creates barriers for customers attempting to disengage from their service. To make matters worse, TeamViewer has chosen to pursue payment from us despite our efforts to terminate the subscription, even after we expressed dissatisfaction with their product. I believe this indicates a lack of respect for customer needs and a prioritization of profit over ethical business practices. Over the years of our usage, any communication with TeamViewer has been met with indifference, further exacerbating this issue. I respectfully request that the Better Business Bureau assist in mediating this dispute and encourage TeamViewer to reconsider their rigid policies. Customers deserve straightforward cancellation options, timely responses to support inquiries, and a company that values its relationship with users.

  Business Response

  Date: 04/09/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23180750
  
  I am rejecting this response because: Thank you for your reply.While I appreciate TeamViewer's effort to improve transparency, I find it concerning that there seems to be an underlying assumption that customers are at fault for not fully understanding the terms. I believe that it is equally important for TeamViewer to ensure its processes are clear and accessible to customers without placing undue responsibility on them to decipher the finer details of policies and invoices.
  
  Additionally, I would have appreciated explicit confirmation that the renewal amount is no longer required. Clarity in communication fosters trust and avoids potential misunderstandings. I hope TeamViewer will consider these points in its ongoing efforts to improve transparency.
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/14/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised that in January and February i received email that my subscritpion will be auto renewed in March 26, 2025. 2 weeks before renewal i attempted to cancel subscription. I called customer service, after waiting 45 min on hold i got prompt to leave phone number and someone will get back to me next business day, unfortunatelly no one called me. they i used chat and *** told me that they cannt cancel my subscirption and he converted chat script to email and i have to ***ly by email to cancel. I did that and unsurprisingly to me my credit card was charged. someone get back to me that i should be cancelling autorenewal at least 1 month before effective date. please note that that was never mentioned to me at any emails i received. i also filed a claim with ****** that currently pending. I dont use that service and do want to cancel and get my refund. on a personal matter the reason i didnt contact TV to cancel earler as my mother in law was very sick and last month passed away, but this could be irrelevant as i intend to cancel this 2 weeks before renewal

  Business Response

  Date: 04/09/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23180918
  
  I am rejecting this response because:

   

  Please note that I only received invoice once when you charge my account and it does state on 2nd page that i need to terminate at least 28 days before expiration date

  the 2 renewal emails dated 01/25/2025 and follow up 02/19/2025 were just sent as reminders WITHOUT any invoices

  As i mentioned previously i had my personal matter and cannot address cancellation on time

  I guess its the way companies treat their customers now and taking money for service.

   

  I would like to cancel, pay some penalties and get full or partial refund,

  I simply dont use that service

   

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 04/14/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23180918
  
  I am rejecting this response because:

   

  no one discuss anything with me.

  it is impossible to get live customer service
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Teamviewer failed to notify me that my subscription to their service, which I thought I had cancelled previously, would automatically renew. When logging into my Teamviewer account, I see no active licenses, products, or subscriptions (see screenshots), which means I had no way to track when and if I had any active subscriptions. I have tried to resolve by asking for a refund for my services, and Teamviewer has declined. They state that I must keep the contract and will not be able to cancel until 28 days before my next renewal. I am seeking a refund due to deceptive business practices.

  Business Response

  Date: 04/07/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23152397
  
  I am rejecting this response because:

   

  There is no attempt at a resolution here. There is no transparency. Take a look at the screenshots of my account. There are no products listed for renewals, nor are there any invoices. The premise of my complaint is that my account shows no products or renewals. How am I supposed to know if I have any bills coming up if I don't see anything in my account? 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for contacting us. 

  I confirm that your contract subscription with the order number 005816215 has been terminated as requested and will expire accordingly on 3/22/26.
  All features of the said license are still available until the expiry date. 
  Have a great day!
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23152397
  
  I am rejecting this response because: Once again, there is zero transparency or attempt to make things better for the customer. I'd like a refund pro-rated to the date I was able to cancel. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a license for my business on March 13, 2024, for a total of $523.68. The invoice included an Automatic Renewal Feature, which I did not fully understand. I ceased using the product months prior to the end of the term, as I am nearly 70 years old and primarily ********** my surprise, TeamViewer US, Inc. raised the price of the product by 27.2% without providing any prior notification of this increase. I notified the company that I would not be renewing the product, and they confirmed the cancellation of the automatic renewal. However, they informed me that the cancellation was a few days too late to void the license renewal. My request to cancel was made on March 14, 2025, just one day after the original purchase date.I find the practice of automatic renewal to be deceptive, particularly when it is communicated solely via email. I had intended to use the free version of the product, but TeamViewer insisted that I needed a commercial license. This practice seems to take advantage of unsuspecting consumers, particularly senior citizens, who may not fully understand the concept of automatic billing and are inadvertently trapped into additional yearly contracts when they initially sought only a short-term agreement.I would appreciate it if TeamViewer would reconsider their position and provide a more reasonable solution to this issue, particularly given the price increase and the circumstances of my cancellation request. Thank you for your attention to this matter.

  Business Response

  Date: 04/02/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23147590
  
  I am rejecting this response because:

  The answer given by TeamViewer, *** was a very generic answer and did not address my complaint. 
  
  If I wanted a multi-year contract, I would have purchased it in the beginning in order to gain some advantage or discount. They used the Auto renewal feature to trick me and others into paying another year at a much higher rate than the original purchase price. Such types of auto-renewing contracts are illegal in *****************  There must be agreement on the purchase price. There was no agreement on the renewal price, it was forced upon me. 
  
  TeamViewer has suspended my account and is no longer providing any services. 

  Sincerely,
  
  **** ******

  Business Response

  Date: 04/21/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a yearly subscription and tried to cancel I will not be using the service at all. Their website is misleading. Apparently the IT that works for us does not need to buy an account to use the service and their website seems like you needed to purchase their service. TeamViewer Support 3:45PM (1 hour ago)to me Hello,Thank you for contacting TeamViewer.Unfortunately, we are unable to cancel the current invoice as it was terminated outside of the policy. However, we have canceled the auto-renewal to prevent future renewals, and your license will remain valid until ************** can view our End-User License Agreement (****) by clicking on the link: TeamViewer End-User License Agreement (See Section *******. of the agreement) ************************************************** any further assistance or inquiries, please don't hesitate to get in touch with us. Best regards,TeamViewer US. ******* ************************************************************************************* They sent me that response. I will not be using this at all and would like my money back or at least deduct a month and return the other full amount.

  Business Response

  Date: 04/02/2025

  Customer Understands Policy yet still upset
  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23130448
  
  I am rejecting this response because:
  
  First of all I wanted to thank you for forwarding TeamViewers response to my complaint. I would like to formally reject their response, as it does not adequately resolve the issue at hand.
  TeamViewers website and sign-up process are misleading, especially for users who are not familiar with how their platform works. It made it appear as though a paid subscription was required in order to allow an external IT person to access my computer. In fact, that was not the case my IT tech was able to connect without needing me to purchase anything.
  As a result of this confusion, I was charged for an entire year upfront  a service I have not used at all and have no intention of using. I contacted TeamViewer shortly after discovering this to explain the mistake and ask for a partial or full refund. Instead, they refused to refund any portion of the annual charge and simply canceled next years auto-renewal.
  I believe this practice is unfair. I am not asking for anything unreasonable Im simply requesting that they refund the unused portion of my subscription, ideally charging me only for one month (if anything). I never knowingly agreed to a full year of service that I would not be using.
  To resolve this issue, I respectfully request one of the following:
  A full refund for the yearly charge since the product was never used
  OR
  A partial refund, charging only one month and returning the rest of the annual payment
  I believe this is a fair and reasonable request given the circumstances, and I hope TeamViewer will reconsider their position in good faith.
  Thank you for your continued assistance,
  ******* *******

  Business Response

  Date: 04/07/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:03/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/25 - TeamViewer sent an invoice to a subscription I canceled via their online portal. After contacting their customer support team, they say they are unable to see that I sent a cancellation request and they are sorry for the inconvenience. " We have no record of receiving your request prior to renewal. If you attempted to submit a cancellation via our portal and believe it was not transmitted successfully, we regret the inconvenience. However, we cannot retroactively apply a cancellation outside of the policy timeframe."I unfortunately don't have a "screen grab" nor did they send an email receipt upon my request of cancellation via their portal. The only reason I have this service is by force. A paying customer of theirs uses it to access their system and I MUST use a commercial license to access someone's system that already pays them. Now I'm being forced to pay for a year subscription I will never use. Over $320! They offered a 30% discount for "customer loyalty" - I countered with 30% I now will only pay 50% of the invoice. Again, I did send a cancellation notice. Their systems just didn't deliver it. I also have their phone support say my invoice will be taken care of as I have not even sent a payment yet. They say the support never said that and instead was just saying they are forwarding my request to the support team. I requested the audio recording and they will not send it over.

  Business Response

  Date: 03/28/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23124271
  
  I am rejecting this response because:
  This does not address the fact that I DID send a cancellation notice via their portal within the contract terms, they just never received the notice. Not my fault their system did not work as intended. Not so I have prior experience to know what to except when following through with cancellation in this manner. 

  I waited, then ended up with an invoice  

  this also does not offer any compensation/reduction in the bill for a service I will no longer use  

  They also don't address why I even needed a subscription in the first place when I am only accessing another users system that is a subscriber already. That to me is predatory.

  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 04/02/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23124271
  
  I am rejecting this response because:
  I send a cancellation request in the proper time frame through your portal. My account was not deleted and you state you never received my request for cancellation. 
  

  Again, I DID send the proper correspondence according to your contract and you did not take the proper action on your end. Maybe your systems were having issues? I have no idea, but I did send the request in time. 
  

  it was only upon my second attempt, out of the contracted window that you acknowledged receipt and then canceled my subscription. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to cancel my trial for TeamViewer as I was out of town for an emergency. I arrived home and Immediately cancelled my trial and was told I was too late and charged $665.78. I have never used this software and they said the only thing they could do is cancel my auto renew for next year. I am asking for a refund for a product I have never used. When I called on the phone I was met with attitude and told to contact my lawyers if I wanted a refund.

  Business Response

  Date: 03/28/2025

  TeamViewer strives to be as transparent as possible with all our policies. We have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23119739
  
  I am rejecting this response because it doesn't address the fact that I attempted to cancel my free trial and did so within hours of the 30 day window.  I was unable

  to access a computer to do so and do not use this software, I haven't even opened it.  I would like to be refunded for the charge on my card for $665.78.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 04/02/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23119739
  
  I am rejecting this response because I am asking for a full refund of a product I never used or intended to use.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint against TeamViewer, a remote desktop software company, for their unfair billing practices and poor customer service. Despite numerous attempts to resolve the issue, I have been met with rudeness and unhelpfulness.On March 10, 2025, I was charged $651.27 for a one-year subscription to TeamViewer's software, which I soon discovered did not meet my intended use. Unfortunately, I was unable to utilize the software, and my attempts to cancel my subscription via phone were consistently refused. TeamViewer's billing policy requires a 28-day cancellation notice, and they also have an auto-renewal policy, which I believe is absurd.When I tried to escalate the issue, I was told that I could only file a complaint through their ticketing system, which has been unresponsive and unhelpful. I am extremely dissatisfied with TeamViewer's business practices and customer service, as I am being charged for a program that I cannot use and will never use for the entire year that I paid for.I urge the Better Business Bureau to investigate this matter and take necessary actions to prevent TeamViewer from continuing to engage in unfair billing practices. I would appreciate any assistance the Better Business Bureau can provide in resolving this matter.Sincerely,**** *.

  Business Response

  Date: 03/21/2025

  TeamViewer tries to be as transparent as we can with all our policies and send renewal reminders to all states, even though it isn't a requirement. We are continuing to improve our process to make it more transparent. We also hope that our customers can educate themselves on our terms and read our invoices that we provide.
  All your future renewals have indeed been terminated by TeamViewer.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a subscription and teamviewer reached into my account and stole my money without my permission for a new year.

  Business Response

  Date: 03/21/2025

  Hello,
  Thank you for contacting us. 
  I confirm that your contract subscription with the order number 006339127 has been terminated as requested and will expire accordingly on 3/6/2026.
  All features of the said license are still available until the expiry date. If you have additional questions, I remain available. 
  Have a great day!
  
  

  
  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23069539
  
  I am rejecting this response because: it is unfair and unjust to charge me a whole year. They did not provide proper notification. They make it difficult to cancel. I canceled within the period. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/26/2025

  TeamViewer strives to be as transparent as possible with all our policies. We sent renewal reminders and have discussed our terms with you.While we understand your concerns, our policies are designed to ensure fairness and consistency for all customers.
  We are continuously working to improve our processes and make them more transparent. We also encourage our customers to review our terms and the invoices we provide.
  Please note that all your future renewals have been terminated by TeamViewer.