ComplaintsforClub Save LLC

Coupon Services

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
06/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unauthorized debit from my account of ***** on 6/18/24 and 3.49 0n 5/24/24
Business response
06/25/2024
Dear *****,

As per your request, your account has been canceled under the cancellation number # ****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent in the form of a check. It will be sent to the following address: ***************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 05/21/2024. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Initial Complaint
04/04/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm writing on behalf of my sister, *************************. Three companies have been withdrawing money from her checking account using fake copies of her checks. The companies and monthly amounts are as follows: *******************(*****), Club Save LLC(31.27), and Identify Services(34.99). My sister did not authorize this and it has been going on for 11 months. I would like the account cancelled and the total amount of ******** refunded by check. I'm uploading copies of the checks for reference. I'm thoroughly disgusted that these companies are taking advantage of people this way. Please contact me if any more info is needed. Thank you, ***********************
Business response
04/08/2024
Dear ***********************,

As per your request, your account has been canceled under the cancellation number #***** and the amount that was charged to you has been refunded. There will be no further charges to your account.

Please note that your refund will be sent to your sister, *************************, in the form of a check. It will be sent to the following address: ***************************************************************************. They can expect to receive their refund within 7 to 10 working days of having received this.

According to our records, the service has been provided as requested since 05/24/2023. We regret your sisters bad experience with us. We appreciate your feedback on this matter, as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer response
04/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as my sister receives the check in the correct amount.

Sincerely,

***********************
Initial Complaint
03/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Did not sign up for it and different companies taking different amount like this one. The companies are still taking out money to name a few Dog Chat , Readers and not trying to resolve the issue called several times gave me a hard time and would not cancel tried to convince me to stay with them I do not want to I am on a fixed income my bank said they could not do anything so I am contacting you to help me in the past I have had good results. I did not want to go this far but I am getting very upset when you take out 35 and then 2 days later they take our another 29 dollars and three days after that they take out another 20 dollars that's a lot of money from a person who is on a fixed income and only gets paid once a month
Business response
03/13/2024
Hello Ms. ******,
As per your request your account has been canceled with cancellation number 726711. Be advised that no charges will be made in the future.
As well, regarding your request for a refund, we will proceed on sending you a refund check with the amount that you were charged. This can take from 2-3 weeks.
If you have any questions or doubt, please don't hesitate on reaching us out.

Sincerely,
Customer Care
************
Initial Complaint
02/28/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing on behalf of my mother who is named in this complaint. Club Save LLC and ******** Services LLC have been taking monthly amounts from my mom's checking account using electronic checks without her authorization since January 2023. We just detected this fraudulent activity. For both fees it equaled $66.26/monthly fees ($34.99 and $31.27 respectively) for 14 months for a total loss of $927.64. I called to cancel today and was told they would cancel the accounts (I am skeptical if this will occur or not). I am requesting full reimbursement to my mom for the unauthorized fees of which no services have been provided during this period. It is very disturbing that our elderly population is being subjected to such bad actors who prey on those who aren't able to defend themselves. Action MUST be taken to have these companies shut down.
Business response
03/13/2024
Hello,

As per your original request your account has been canceled. The cancelation number for this will be 523510. Be advised that no charges will be made in the future.
As well, regarding your request for refund, we've processed a refund check with the account holder information and all of the monthly charges done by our company since she opted for the service on January 2023. Refund check were sent to the address previously provided and will arrive within 2-3 weeks.
If you have further questions feel free to contact us.

Sincerely,
Customer Care
**************
Customer response
03/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
02/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is a fraud and a scam!! Unauthorized charges were charged using a fake check to take money out of our account!!! The dates of the transactions were 1/30/2024 for ***** And 1/29/2024 for ***** When I called for a refund they refused and offered a gift card. Never signed up for this company !! They are a fraud and scam When you look at the checks it says pay to the order of Doc chat LLC
Business response
02/08/2024
Dear *****************************,
As per your request your account has been canceled and refunded. Upon checking on our records, all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future. If you have any questions, you may call us at ***************.

As for the refund, everything will be refunded to you in form of a check. This will be delivered to the following address: *****************************************************. You can expect to receive it within 7 10 business days.

Sincerely,
Customer Care
***************
Initial Complaint
12/27/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They had a fraudulent check made out to look like its from me to this company;Pay To The ******************** LLC Account# ******* I did not authorize it,They even spelled my name wrong with an s instead of an f.(*********************)
Business response
12/27/2023
Dear *********************,
As per your request your account has been canceled and refunded. Upon checking on our records, all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future. If you have any questions,you may call us at ***************.

As for the refund, everything will be refunded to you ** form of a check. This will be delivered to the following address: *******************************************************************************. You can expect to receive it within 7 - 10 business days.

Sincerely,
Customer Care
***************
Customer response
12/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
P.S.-Do we know where the check was sent from?
Sincerely,

*********************
Initial Complaint
11/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
An unauthorized charge ti my checking account in the amount of $31.27
Business response
12/11/2023
Dear *************************,

As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested.

Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.

As for the refund; you will receive this in form of a check, in the next 7 to 10 business days, to the address provided: **********************************************

Sincerely,
Customer Care
**************
Initial Complaint
10/05/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has been withdrawing money monthly from my fathers checking account $31.27 was withdrawn 8/9/2023 for example.
Business response
03/28/2024
Dear ******,

As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

According to our records, the service has been provided as requested since 05/09/2023. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team.
Customer response
03/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer response
08/05/2024
I filed a complaint against this company last October and they did not respond until this past March. They stated they would send refund and it was not received. Can we follow up on this. I have attached a file with original complaint number. Thank you for your assistance.
Business response
08/05/2024
Dear *****************************,

Thanks for your feedback, and we apologize for the inconvenience caused.

Your refund was actually sent out to you and received already on Friday, October 6, 2023 11:01 AM.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
Customer response
08/06/2024

Complaint: 20697592

I am rejecting this response because:
Please explain how funds were sent. If the refund was transferred electronically back to bank account, then that is acceptable. If the refund was sent by check, asking that another check be sent due to check being lost and not deposited. Please verify and respond to what process happened. Thank you for your assistance in this matter.

Sincerely,
************************* on behalf of
*****************************
Initial Complaint
09/25/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
April-Sept 2023 - the dates unauthorized charges were made. Total of unauthorized charges $462.49.ClubSav LLC($159.30)identity Services LLC($178.44)oncallhealth($124.75)Transactions occurred in one of the 3 bank accounts belonging to my mother. This one account is one she stopped using mid last year (2022). That's odd on it's own but further, it isn't her name appearing on the echeck payments seen on her bank account statements. My name is listed. Not my account. I have my own.April 2023, my 90+ year old mother was hospitalized which led me to step in to help her manage her finances. I noticed these charges and asked her why she had checks written against the account she decided not to use. She said she wasn't doing anything with that account. So once she came home from hospital and rehabilitation I had a chance to investigate these transactions. I was sure neither my mother or I made any arrangements for any type of services with any of those 3 companies, especially under an account which was basically just existing as a number. I started with calling each number listed on the echeck document recorded by her bank on her bank statement. It quickly appeared these 3 companies were associated with one another. Upon calling the 3rd number, the customer service rep who had answered each of the prior 2 calls I made told me these companies were part of the same company. I will note the young lady was very nice and focused on how to redeem some reward points which are associated with the 3 accounts/businesses. That last call had me start an internet search to determine who these businesses were. One search of course involved the Better Business Bureau. Once I read other's experiences I surely didn't need to continue my search. Shame there are people that prefer to take advantage of others. Further, to support this is a scam, the 3 initial charges made in April 2023 from each company were for under $5.00 (****, ****, ****). A test? I think so. Once charges were not disputed, the amounts increased to *****, ***** and ***** monthly to the tune of what is detailed at the start of this complaint. $400+I'm hoping the company/companies do the right thing and issue a refund to my mother for these unauthorized charges. I'm not even looking for the overdraft charges my mother incurred because she didn't have money in that account since she wasn't using it. We've since requested the bank to freeze this account. No one has time for this nonsense.
Business response
03/28/2024
Dear *****,

As per your request, your account has been canceled under the cancellation number # ****** and the amount that was charged to you has been refunded. There will be no further charges to your account.

According to our records, the service has been provided as requested since 04/11/2024. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team.
Customer response
03/28/2024

Complaint: 20650538

I am rejecting this response because:
Rejecting is not the appropriate word. I'm actually grateful for their reply and the solution to refund the charges. In short they said they refunded all the charges but that bank account is closed because it was the only way I could get these charges stopped. As a result no refund can be made to this bank account. Another method needs to be established. Please see the attached for my response. Many thanks BBB for helping resolve this. Greatly appreciate your time and attentions! *****

Sincerely,

*************************
Business response
03/29/2024
Dear *****,

Thank you for the information, in this case we will proceed in another way. We will send the full refund, in form of a check.

Please that check will be sent to the following address: *********************************************. You can expect to receive your refund within 7 to 10 working days of having received this.

We regret your bad experience with us. We appreciate your feedback on this matter.

Please feel free to contact us at ************ if you have any questions.

Sincerely,
Customer Support Team
**********************
Customer response
04/01/2024

Complaint: 20650538

Hi,
Thank you for offering to send a refund check. I greatly appreciate the consideration and accept this method as reimbursement.
Please note my full address is:
*************************
28 ********************
******, ** 10504-1415
We have several whippoorwill roads in ****** (go figure) so adding "East" helps for *****************.
I look forward to receiving the full reimbursement check for the automatic charges made against the family bank account (now closed).
Thank you again for providing meaningful and timely customer support. Quite refreshing. Wishing you success in your business.

Sincerely,
*************************
Business response
04/08/2024
*****,
Thank you for that information. Will work on your refund, and it should arrive in the next 5 to 7 business days.
Kind regards,
Customer Care
Initial Complaint
09/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Club save LLC has withdrawn money (*****) from my bank account monthly for 8 months. I did not sign up for this. I did not authorize this. They, along with 2 other scam companies either hacked my account or purchased it from someone who did. They have even made fake checks of my account
Business response
10/04/2023
Dear **********;*********,
As per your request your account has refunded. Upon checking on our records, all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future. If you have any questions,you may call us at ***************.

As for the refund, everything was refunded to you in form of a check. The check was already sent to the following address: **********************************************.

Sincerely,
Customer Care
***************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforClub Save LLC

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary