ComplaintsforClub Save LLC
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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charging an elderly disabled a monthly fee for 4 monthsBusiness response
10/03/2023
Dear ***********************,
As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.
As for the refund has been processed, you should see them back on card in the next 7 to 10 business days.
Sincerely,
Customer Care
**************Initial Complaint
09/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My mother, ************************* has dementia and been getting scammed by this company for several months. They do not provide any service and take advantage of seniors. I am ***********************, her son and primary PoA. I would like for her money to be fully refunded.Business response
09/27/2023
Dear ***********************,
As per your request your mother's account has been canceled and refunded. Upon checking on our records, all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future. If you have any questions,you may call us at ***************.
As for the refund, everything will be refunded to ***********************;in form of a check. This will be delivered to the following address: *****************************************************. You can expect to receive it within 7 10 business days.
Sincerely,
Customer Care
***************Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
unauthorized withdrawals from my mother's checking account. on-line banking for her US Bank Acct shows that they are using a phone number for her that is not her and also that they think my address is her's. This has been happening every month for the past year for three different businesses; ******** Services LLC, ******************* LLC, and Club Save LLC. The last three withdrawals have been $34.99 7/28, $29.95 on 7/12, and $31.27 on 7/11. I called ************** and believe I was able to cancel all three of the fake accounts for my mother, ***********************. The cancellation number they provided over the phone on 8/1 was ******.Business response
08/21/2023
Dear ***************************,
As per your request your account has been canceled since 08/01/2023. Upon checking on our records,all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
As for the refund; ***************** will receive this in form of a check, in the next 7 to 10 business days, to the address provided: **************************************************
Sincerely,
Customer Care
**************Customer response
08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On July 25, 2023 Club Save withdrew $31.27 from my checking account. I have never been in contact with them and never signed up for their services. When I called to complain I was informed that I had signed up for their services on July 20, 2023 which is a lie. I am not sure how they got my banking account info, but I am almost certain they got it from ******** services LLC. I already filed complaint #******** with you about how ******** services scammed me last week. The woman I talked to on the phone stated she would cancel my account but could not give me a refund. As a result my wife and myself closed our bank account and reopened a new one. otherwise it seems that this same thing is going to keep reoccuring. I know you have already contacted ******** services in this matter, and I appreciate your help. I wanted to make you aware of this new scam. I do not believe either ******** services or Club save are legitimate companies and I wanted to make you aware of this latest scam. Any help in getting me a refund would be greatly appreciated. Thanks,*************************Business response
08/16/2023
Dear *************************,
As per your request your account has been canceled and refunded. Upon checking on our records, all was done correctly; we did provide the service as requested.
Be advised that no charges will be made in the future. If you have any questions,you may call us at **************.
As for the refund, the $31.27 and $2.95 will be refunded to you in form of a check. This will be delivered to the address provided: ******************************************************. You can expect to receive it within 7 10 business days.
Sincerely,
Customer Care
**************Customer response
08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
1. Date of latest Transaction: 7/17/2023 - there may be more but because of illness int he family, there may have been previous payments not caught - life has been hectic for months - have ha no time to look back 2. Money amount paid:$31.27 3. Items for business promotion like neon signs for outside location, etc. We do not now or have we ever owned a business - no need for items such as those - NEVER was!4 Nature of Dispute: These business items were never sought - Never owned our own business! My husband NEVER authorized this account! This seems like an internet scam of some sought and we want full restitution of any payments made in the past besides this one just caught.5. Business tried to resolve problems: No - did not report it previously - just found the problem on the last bill paid.6. Account information: Order# - THERE IS NONE ON THE PAPERWORK! - Account # - ******* - Check # - ****** - Authorization - "Pre-Authorized by: ********************* - HE NEVER AUTHORIZED THIS ACCOUNT!I do not know how to upload documents so I can't include a picture of the CANCELLED CHECK!Business response
08/16/2023
Dear *********************,
As per your request your account has been canceled and refunded. Upon checking on our records, all was done correctly; we did provide the service as requested.Be advised that no charges will be made in the future. If you have any questions, you may call us at ***************.
As for the refund, everything will be refunded to you in form of a check. This will be delivered to the following address: ******************************************************************. You can expect to receive it within 7 10 business days.
Sincerely,
Customer Care
***************Initial Complaint
07/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Another scam company preying on the elderly taxpaying citizens of *******. Operating out of a personal residence, with multiple LLCs, they somehow gather personal information of elderly citizens and send fraudulent bank checks for payment. Another company, ******** Services, LLC, (of ********** and operating out of a *** store location) sent the same looking fraudulent checks with only the new LLC name changed. This looks to be part of a fraudulent syndicate of LLCs. Law enforcement should be contacted to investigate. I called the number on the check and the individual, ******, would not let me speak with his manager, but said that he knew of the other scam company, ******** Services, LLC. I found the deed of the homeowner as *************************** and his wife ************************* owns Club Save LLC. Other residents seem to be older, so I'm not sure who runs this operation. I requested a refund, but I'd also like law enforcement to be contacted.Business response
07/14/2023
Dear ***********************
As per your request your mothers account has been canceled on 07/05/2023. Be advised that no charges will be made in the future. If you have any questions, you may call ** at **************.
As for the refund, you will receive the $77.65,via check, to the address provided: *****************************************************************. This will arrive in the next 7 to 10 business days.
We would like to apologize for any inconvenience this might have caused; our main goal is to provide our customers with the best experience with our programs.
Sincerely,
Customer Care
**************Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filling a fraud complaint. I have NO idea what Club Save LLC. business is. I did not give permission for the amount of money they wrote a check on my behalf. I did not even know this happened until i looked at my bank account. The amount was for $31.27, the check says pre authorized by me this is a lie. the account number on this fraudulent check is *******, the transaction date was on 6/22/2023. Check number ******. The check has my routing number and account number at the bottom. This company must have hacked my account. I want to get my money back and close this account and never be contacted again. This is insanity that a business would do this.Business response
07/14/2023
Dear *****************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
As for the refund, you will receive the $34.27, via check, to the address provided: ******************************************************* should arrive in the next 7 to 10 business days.
Sincerely,
Customer Care
**************Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was checking my bank account today. Noticed there was a computerized check made. It was made payable to ClubSave LLC. I have never given my permission to anyone or any company, to withdrawl money for that company, from my account. You can tell by looking at pics, the check was made on a computer. It's blurred and *************** are uneven. I noticed there are several similar complaints about this company, doing same to them. Withdrawl was on June 27, 2023. For $31.27. I want a refund of what they deducted. I don't know if this company is behind identity theft scams, but I am a recent victim of identity theft. Seems coincidence that my identity has been stolen. Now I see this on my account. I am also contacting attorney general office. My bank in morning. To tell them it's fraud and a scamBusiness response
07/11/2023
Dear ***********************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
The charge of $31.27 has been refunded back to your account. We apologize for any inconvenience caused.
Sincerely,
Customer Care
**************Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 06/22/23 Club Save LLC withdrew $31.27 from my checking account. This was not approved and I am unaware what Club Save LLC is.Business response
07/10/2023
Dear ***********************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
As for the refund; we will be refunding back the $31.27. This refund will be sent in form of a check to the address on file: ***********************************************************************. This should arrive in the next 10 business days.
We apologize for any inconvenience, and thanks you for your feedback.
Sincerely,
Customer Care
**************Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently took over my mom's finances and noticed monthly electric debits being taken from her account. She had no idea what they were. I contacted the company and they only agreed to refund 3 months of the charges. They have been taking money from her with unauthorized debits since October 2022, 9 months. We still don't understand how she was taken advantage of as she does not use the internet and has a hard time seeing and hearing. When I addressed the issue with them, they told me their records showed her "subscription" started in November. I stated they were incorrect as the bank statements show October. They insisted I was wrong even with the proof in front of me. I was told they could refund half a month, then a month, then 2 months and when speaking to a supervisor then it was 3 months. She never used their services, nor did she claim any gift card. I explained what I had found on the BBB website (same compliants) and they continued to insist they had done nothing wrong and would not return the rest of the funds. Though they assured me that no more money would be debited. The account number is ************* sister company ******** Services, LLC. has also been debiting money from her account. (I will be filing another complaint against them).Customer response
07/10/2023
Their sister company that I also filed a complaint against must use the same customer service. They responded and refunded all the money from both companies. I appreciate you reaching out to follow up on this matter.
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Contact Information
Customer Complaints Summary
58 total complaints in the last 3 years.
18 complaints closed in the last 12 months.