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Business Profile

Home Warranty Plans

Home Warranty Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a mailer stating that my home warranty is about to expire I do not have a home warranty. I would like for them to stop sending this to me.

  • Initial Complaint

    Date:03/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter through the mail by this company claiming to be ***********************************. They used words like "potential lapse in coverage" and "being liable for all costs". They have a Customer ID number yet I do not remember being a customer of this company. The letter says that "my home warranty through *********************************** will be expiring". This is a scam letter. When I called the person on the other line started asking personal questions. Then they claimed that they represented this company.

    Business Response

    Date: 03/19/2025

    Dear Better Business Bureau,
    We appreciate the opportunity to address *************** concerns regarding the mailer he received.
    Aegis Administration serves as an administrator and works with various partners who offer home warranty coverage to consumers. We do not directly conduct marketing outreach but support our partners in ensuring compliance with all applicable regulations.
    After reviewing our records, we confirm that Mr. ***** is not listed as a current or past customer of ********************* nor have we ever contacted him directly. Additionally, the mailer he received references Global Warranty Group, not ********************* As such, this complaint should be directed to them for further clarification.
    To assist Mr. ****** we recommend that he reach out to Global Warranty Group directly regarding this matter. If he would still like to be placed on a do-not-contact list for future mailings from our partners, we are happy to facilitate this request and ensure he is removed from any further outreach.
    We sincerely regret any confusion or frustration Mr. ***** experienced and are committed to addressing his concerns. We value transparency and consumer trust, and we appreciate the opportunity to work toward a resolution.
    Please let us know if further information is needed.

    Customer Answer

    Date: 03/19/2025

    Complaint: 23083770

    I have reviewed the business' response and am rejecting it because a person from the phone number listed on that letter claimed the the name of this company is ******************************;

    I will also send a copy of this complaint and your letter to ****************************. Your company makes it look like you are ***********  

    This is a scam. 


    Sincerely,

    **** *****

    Business Response

    Date: 03/20/2025

    Dear Better Business Bureau,
    We appreciate the opportunity to further clarify our response to *************** concerns.
    Aegis Administration is not affiliated with Warranty Global Group or the mailer that Mr. ***** received. After thoroughly reviewing our records, we confirm that Mr. ***** has never been a customer of ********************* nor have we had any direct or indirect contact with him. We do not engage in marketing activities using the name of *************************************, nor do we send mailers of this nature.
    Additionally, the mailer attached to Mr. ****** complaint clearly lists Warranty ************ as the responsible entity. Any concerns regarding the content or authenticity of the mailer should be directed to them.
    If Mr. ***** was told over the phone that the company was ********************* this is incorrect, and we encourage him to verify the number he contacted. We take compliance and consumer protection seriously.
    We sincerely regret any confusion or frustration Mr. ***** has experienced, but we respectfully request that this complaint be redirected to the appropriate entity.
    Thank you

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been getting letters for years telling me my property home warranty is or has expired. I have no such thing as home warranty, it's a scam. I want it stopped. There trying to trick me into purchasing a bogus warranty I don't need or want.

  • Initial Complaint

    Date:03/19/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mail scam askes for individuals to sign up and agree to pay $4,536.00 providing a debit card - promising to deliver a contract unseen prior to agreeing to payment - with not corporate address contact or corporate phone number

  • Initial Complaint

    Date:03/10/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Final notices mailed continuously from Home Warranty Division also called Home Protection Division to my home and elderly mother nexr door at ***********************************************. I've never done business with them, nor any of my family.

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving letters from the "Home Warranty Division." I have called multiple times to request that they remove my information from their files, but they have not done so. This has become a form of harassment. I wish I could find the address and location from which these letters are being sent so that I can report them to my *************************. My request is simple: I want it to stop. Thank you.

  • Initial Complaint

    Date:02/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant letters from US Homeguard that suggests I am delinquent to buy the plan they want under the guise of final notice, which is threatening and unsettling and misleading.

    Business Response

    Date: 02/27/2025

    We do not send multiple advertisements to same customers.  You may be receiving those from similar companies to us.  We will place you on our do not mail list.  Please let us know if there is anything we can do to help in the future.

     

     

  • Initial Complaint

    Date:02/18/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me a letter saying I have a lapse in coverage and I never had coverage with them. I don&#**;t like the scare tactic. I have never had H31**303835363538**38H with them. I would like for them to stop contacting me about this because it is fraud.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HAVE CALLED THEM 4 TIMES IN THE LAST YEAR. HAD THEM REMOVE US FROM THERE MAILING LIST. STILL GET MAIL FROM THEM. THERE NO. IS ************. ****** ******** PROGMRAM DIRECTER.

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the harassment with mailings and harassing phone calls to my 86 year old mom ** her information below**on the attachment Elderly abuse - it's a scam! mailings and phones calls upsetting my elderly ********** her deadlines and asking for money.

Home Warranty Division is NOT a BBB Accredited Business.

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