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Business Profile

Identity Theft Protection

ID Guard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for ID Guard's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ID Guard has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ID Guard

      2655 Ulmerton Rd., Ste 121 Clearwater, FL 33762

    • ID Guard

      32 N Gould St Sheridan, WY 82801

    Customer Complaints Summary

    • 105 total complaints in the last 3 years.
    • 94 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bank called to tell me that this company, who I have never heard of, called them to verify my bank account information. The bank did not verify my information and flagged it as fraud. However, ID Guard, LLC debited my checking acount for $3.49 on March 13, 2025. They tried to debit my account again on April 3, 2025 for $44.99. This company is a fraudulent company. I have never heard of it, I've never signed up for it, and I want them to delete my information.

      Business Response

      Date: 04/03/2025

      **** ***** ********,

      As you requested, the account has been canceled under cancellation number ****** since 04/03/2025. 
      And the amount charged to you will be refunded based on the monthly cost and trial fee of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address: *************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Monday, March 3rd, 2025, at 03:05:36 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 04/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company told my husband they were going to provide him $1500 in additional SSA benefits. He gave them his checking information to receive the additional money, instead they started taking money out. The number I have called does not get answered. This is fraud. If charges are not reversed then criminal action will be filed. My husband is **** *******.

      Business Response

      Date: 03/27/2025

      Dear ******** *******,

      As you requested, your husband's account has been canceled under cancellation number #****** today, 03/27/2025. 
      and the amount that was charged to you will be refunded. 
      There will be no further charges to your account.

      The refund will be sent out to the address provided: ***************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding 4 transactions that happened in the last 2 months. The first being for 3.49 for id guard llc on 2/28/25. I called about this charge was told it would be canceled but wasn't.Then again for ***** from id guard on 3/19/25. I called once again to have this canceled and refunded on 3/25/25. I explained i never signed up for this and I do not want it. The guy then would not cancel it said I had ************ and *************** also. Which i also knew nothing about. I told him I wanted none of it and to cancel it all he refused, said he would send an email and If after that I decided I still didn't want them call back and he would cancel. I never received and email and when I tried to call back I got nothing. Now today 3/26/25 I have a transaction from *************** for ***** and from ************ for *****. These did not appear till I tried getting ahold of id guard llc over the first transaction as stated above. All i wanted was a simple refund now I am out about 120 plus bucks. Over something I never signed up for or wanted.

      Business Response

      Date: 03/27/2025

      Dear ******* ******,

      As you requested, the account has been canceled under cancellation number ******* since today, 03/27/2025, 
      and the amount that was charged to you will be refunded as per the Trial fee and monthly costs of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: *************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Thursday, February 20th, 2025, at 01:04:38 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 04/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2025 my mom (who is elderly) called into a number for the Price is Right. The number she was directed to is the ID Guard LLC, which is also known as ***************. They told my mom that she won a $150 ******* GC, all she had to pay was $3.95. My mom gave them her checking account information for them to charge this to her account. Yesterday, they charged her checking account for another $41.00 dollars for a monthly subscription that my mom didn't know she had. Upon calling both companies they will not reimburse my mom for the money they took. They took advantage of my mom!! I called the ID Guard and wanted to know where the ******* GC was, they informed me that it was on there shopping website. Which i went to. THERE IS NO GC, IT IS SHOPPING CREDIT!! BUY SOMETHING TO GET SOMETHING!! MY MOM IS ON A FIXED INCOME

      Customer Answer

      Date: 03/25/2025

      My moms name is ***** Jean *******. 
      Since she had her stroke five years ago, she cannot live on her own. She lives with me.

      Business Response

      Date: 03/28/2025

      Dear ****** ****,

      As you requested, your mother's account has been canceled under cancellation number ****** since today, 03/25/2025. 
      and the amount charged will be refunded as per the Trial fee and the monthly cost of our services. 
      There will be no further charges to your account.

      The refund will be sent to the following address: *************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A created check was submitted to my checking account and was cashed before I could put a stop on it.The created check was to idguardllc for 3.49.I have called them to cancel all and any service they provide.

      Business Response

      Date: 03/26/2025

      Dear *** ********,

      As you requested, the account has been canceled under cancellation number #***** since 03/22/2025. 
      and the amount charged to you will be refunded as per the Trial fee of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address provided: **********************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Tuesday, March 18th, 2025, at 03:27:57 PM from phone number: 
      **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not how we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 03/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother (****** *******) was scammed by this company, she is 80 years old and they have deducted money from her banking account for over a year.I have called them, asked for a minimum of a 6 month refund of the 2 amounts pulled out monthly ($31.27 & $34.99) so $66.26 a month.I would like a refund for my mother in the amount of $397.56 MINIMUM.She is strictly on SS and has no other income.

      Business Response

      Date: 03/21/2025

      Dear ****** *******,

      As you requested, the account has been canceled under cancellation number #***** since 03/01/2025, and the amount that was charged to you will be refunded as per the Trial fee and monthly costs of our services. 
      There will be no further charges to your account.

      The refund will be sent out to the address provided: ***************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Friday, November 29th, 2023, at 12:159:09 PM from phone number: **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to set up my Health Saving Account card through Optum Finance and I got transferred to this guy saying I had to sign up for this thing in order to get access. They insisted that I needed to give them my bank account information so they can set up my Health Saving account. It ended up being a scam by ID Guard LLC. They are saying I signed up for their services. I 100% did not and now I getting charged ***** monthly and they will not let me cancel. They are doing it through a check so I cant even dispute it with my bank.I never received the letter in the mail that supposedly gives me my account information so I can cancel.

      Business Response

      Date: 03/20/2025

      Dear ****** *****,

      As you requested, the account has been canceled under cancellation number #****** since 03/18/2025, and the amount that was charged to you will be refunded as per the Trial fee and monthly costs of our services. 
      There will be no further charges to your account.

      The refund will be sent to the address provided:******************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Monday, February 17th, 2025, at 01:27:44 PM from phone number: **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 03/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:03/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has created and cashed checks against my business. I have no affiliation or knowledge of this entity. I've attempled to call the number of my checked they have written, but can't reach anyone. I did not authorize these checks or payments, nor have I recieved any benefit from this company. This is fraud.

      Business Response

      Date: 03/18/2025

      Dear ***** ******,

      As you requested, the account has been canceled under cancellation number #****** since 03/17/2025, and the amount that was charged to you will be refunded as per the Trial fee and monthly costs of our services. 
      There will be no further charges to your account.

      The refund will be sent out to the address provided: ***********************************************************************************
      You can expect to receive it in the form of a check in the next 7 to 10 business days.

      Charges were authorized; this was created on Monday, September 2nd, 2025, at 04:16:54 PM from phone number: **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged for credit monitoring services by id guard llc that I did not request. My bank account has been debited twice, in Jan andFeb, despite my calling customer service in January after the first charge and asking them to stop the service and not charge me again.I did not enroll in id guard llc credit monitoring program and if I was inadvertently enrolled, was never sent conformation or information of the enrollment. The confirmation of cancellation number that I was given in January is ******. I have written a letter of complaint (3/13/25) requesting refund of $48.48.

      Business Response

      Date: 03/14/2025

      Dear ******* *********,

      As per your request, the account has been canceled under cancellation number #****** since 02/07/2025, and the amount that was charged to you will be refunded ($48.48) as per the Trial fee and monthly cost of our services. 
      There will be no further charges to your account.

      The refund will be sent out to the address provided: *****************************************
      You can expect to receive it in your bank account in the next 7 to 10 business days.

      Charges were authorized; this was created on Tuesday, January 14th, 2025, at 04:17:33 PM from phone number: **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

      Customer Answer

      Date: 03/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/13/2025 there was a check for $3.49 on my account that went unnoticed. However, on 3/11/2025 there was a check for $44.99 that I caught. It was written to ID Guard LLC. I did NOT issue it. I don't even know who this company is. They managed to get into my account and STEAL the money from me. I think the public should be aware of what's going on.

      Business Response

      Date: 03/14/2025

      Dear **** *****,

      As per your request, the account has been canceled under cancellation number #****** since 03/13/2025, and the amount that was charged to you will be refunded ($48.48) as per the Trial fee and monthly cost of our services. 
      There will be no further charges to your account.

      You can expect to receive your full refund in your bank account in the next 7 to 10 business days.

      Charges were authorized; this was created on Monday, February 10th, 2025, at 01:34:00 PM from phone number: **************, according to all records. We regret your bad experience with us. 
      We appreciate your feedback on this matter, as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    ID Guard is NOT a BBB Accredited Business.

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