ComplaintsforInternational Diamond Center

• Initial Complaint

  02/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased .50 ctw in/out hoops 14kw item # ********* on 2/19/23 sales receipt # K15-15100323. At that time was not told that I couldnt be refunded nor was I given a copy of that. Also was not given any Diamond specifics which doesnt amount to much since Diamonds on earring are pieces and very small. With naked eye you wouldnt be able to know what color, cut, carat the diamonds were, furthermore told sales people wasnt concerned about that since diamonds are so small anyways.So a few days later I decided I wanted a diamond necklace and idc in Naples was closed so I went to ******* Diamonds in Naples and purchased a necklace. While there I asked to see in/out hoop earrings and their price was $959.20 vs $1631.75 at idc. Earrings were same carat and 14kw gold and no noticeable difference with naked eye. So naturally Im like I spent about $700 more than I needed to. Went back to store and went through above scenario I was told no refund, but could get store credit. Not interested in store credit when it appears to me everything is overpriced. Told them I would never buy from them again and would tell people I know of their policies. Didnt seem to matter to them that they had lost possible future purchases. What a way to run a business, not very upfront or customer oriented. Also what company of their size doesnt have a corporate email where people can address issues. etc Not happy with this entire situation, lack of upfront communication!Respectfully ************************* ************ ************************* Respect

  Business response

  03/15/2023

  I called and spoke with ****************** regarding the differences in diamond quality of the earrings he purchased versus the quality of the other earrings he viewed at the other jeweler.  I told ***************** that I would ship 2 pairs of earrings down in lower quality's so that he could view all of them side by side and compare and then told him if he chose the lower quality/low priced earrings I would allow the exchange and then refund the difference to him.

   

   

• Initial Complaint

  08/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Idc is one of the worst places to buy jewelry and I think they might be racist as well I didn't feel welcome walking into store everyone kind of stared at me like I was there to rob the place I recently went to IDC to look at engagement ring for my fiancé after a few minutes of looking around I find the perfect ring I asked about their financing which she told me to fill out the application and it would only take two minutes for them to give me an answer I did the application and within two minutes my application was denied I asked the reason and she could not give me a reason Do yourself a favor if you are a minority do not go to IDC you will not be welcome you will be denied IDC only cater to rich white people

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/08/25) */ Contact Name and Title: Brian S. Contact Phone: XXXXXXXXXX Contact Email: ************@shopidc.com This complaint is completely absurd. We have stores in 6 markets across the state of Florida and 1 in Savannah GA and deal with people from every race and socio economic background on a daily basis. We have always serviced our customers with honesty, integrity, and fairness no matter their skin color or the size of their bank account. We offer financing through 3 different 3rd party vendors: Wells Fargo, Citi, and Progressive. IDC has zero involvement with the underwriting process or the approval process. That is 100% completely the decision of the individual financial institution. To state or even imply that IDC intentionally profiles and discriminates against individuals based on their race, appearance, or even bank account is patently false and libelous.

• Initial Complaint

  07/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My fiancé and I are getting married in March of 2022. We ordered my engagement ring and both of our weddings bands on March 7th of 2020. We picked them up on May 23rd of 2020. This was in the height of COVID. We noticed that my fiancés band is very tight on him and waited to go back until we were both vaccinated. We went back to IDC in April to have his ring resized and learned that they ordered the wrong size for him completely (they ordered an 8.25, but he needs a 9.5)..so way way off. They told us, they would send his ring to Tacori and it should be back and ready in 4 weeks. Almost two months went by and we heard nothing, I had to call three times before someone finally told me that the ring was being held at Tacori because they are not able to resize it. We were told that because the size change is so drastic, an entire new ring has to be made. This is going to cost us $500. We are still making payments on the original ring. I do not feel we should have to pay for their mistake.

  Business response

  09/02/2021

  Business Response /* (1000, 5, 2021/07/31) */ ****, This is the first I'm hearing anything in regards to this situation. Would you please provide your contact info so that I can reach out and get more specifics on your situation as well as whom you've worked with to date on our side of things. I also want to make sure I have a clearer understanding of the timeline. -Brian S, ************@shopidc.com Consumer Response /* (3000, 7, 2021/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I actually emailed you my contact number yesterday. I do not want to post it on this site as it is a public forum. Consumer Response /* (3000, 13, 2021/08/26) */ Hi! Thank you for reaching out! This issue has not been resolved. Brian from IDC called me a few weeks back and he was pretty rude on the phone. He said he would reach out to Tacori and try to get some things figured out, but that was the last I heard anything. Business Response /* (4000, 15, 2021/08/28) */ I spoke directly to Tacori and they are offering to remake the ring at a significant discount to customer. IDC initially offered to split cost 50/50 with customer. IDC, after speaking again directly to Tacori as well as the customer, has offered to give an additional $250 discount on remake cost to customer, or offer customer a $500 IDC gift certificate. Consumer Response /* (2000, 17, 2021/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was this to be resolved

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩