ComplaintsforNational Magazine Exchange
Magazine Sales
Additional Complaint Information
Customer Complaint:
The business requests that consumers who have any complaints or concerns, please contact Customer Service at 1-888-588-4134 Monday-Friday 9am-6pm Eastern Time or contact them via email [email protected].
National Magazine Exchange (NME) sells magazines and also mails out "Official Prize Communication" inviting consumers to call and enter a Sweepstakes for a monetary prize. There is no purchase necessary to enter the sweepstakes but the promotion is used by the company to promote magazine subscriptions.
National Magazine Exchange (NME) sells magazines and also mails out "Official Prize Communication" inviting consumers to call and enter a Sweepstakes for a monetary prize. There is no purchase necessary to enter the sweepstakes but the promotion is used by the company to promote magazine subscriptions.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was notified of an unsolicited magazine subscription to Economist magazine today (4/2/2024). I already subscribe to the magazine. The email that I received today says the following:Start date: April 2nd 2024 Subscription type: Digital + Print Subscription term: 1 year Agent: NATIONAL PUBLISHERS EXCHANGE You purchased your subscription through NATIONAL PUBLISHERS EXCHANGE. Please refer to them for any terms and conditions relating to the purchase of your subscription. I do not agree to this subscription and never asked for it, I do not agree to any billing. I have never had any contact with National Publishers Exchange. I would like this subscription cancelled and the assurance that I am not being billed for it. On looking up this company I found many people online complaining of being scammed by this company and therefore do not trust contacting them myself. I did not enter any sweepstakes or anything which I've heard they claim people have done. I do not know how they got my information.Business response
04/03/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case *********************, filed by 21522782. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Mags Unlimited LLC. You may contact them at ************************************************************************* or at ************or ****************************
An email has been sent to ************** listing the times her Economist orders have been sent to NPE for processing to the publisher.
Best Regards,
National Publishers ExchangeInitial Complaint
03/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received an issue of Architectural Digest on 3/20/2024. I called the publisher and was told it was put in by National Publishers Exchange. They said this is usually fraud by them. They also put in a subscription for GQ digital. I was told I have to contact them at 888--559-6577. The link does not work where is says to contact them. The email confirmation does not comeback from them. Hundreds of online reports that this is scam where they send bills. I have not been billed but it says this is a scam to elderly people. I am almost 69 but not stupid.Business response
03/25/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by ******* ******. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publisher’s Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publisher’s Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to US Periodicals, INC. You may contact them at 22849 N 19 Ave, Suite #130, Phoenix, AZ 85027 or 623.466.5043, or by visiting their BBB website at - ************************************************************************************************************
We have taken the liberty of canceling the customer’s subscription to Architectural Digest magazine and after the last printed issue is mailed, no additional copies will be sent. We do not have an order in our system for GQ-Digital. NPE does not clear this title. Please contact the publisher of GQ for the clearing information.
Best Regards,
National Publisher’s ExchangeInitial Complaint
03/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
National publishers exchange apparently started a magazine subscription on my behalf with out communicating with me. I have never interacted with national publishers exchange. I only found this out when a GQ magazine showed up in my mail. I have never subscribed to a magazine in my life. I called GQ and asked how I ended up signed up for their magazine and they told me national publishers exchange signed me up. I asked them to cancel it and they said I would have to talk with the third party (national publishers exchange) about cancellation. GQ said they would cease shipping and were very kind about it. I then googled national publishers exchange and found that they perform scams by acting as an unsolicited third party signing people up for subscriptions without the subscribee knowing and then trying to back collect payments. This seems like it must be illegal.Business response
03/25/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by ***** ************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publisher’s Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publisher’s Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western Readers Service. You may contact them at 2780 S Jones Blvd, Ste 200, PMB 3257, Las Vegas, CA 89146, 800.958.5845 or by visiting their BBB website at - *****************************************************************************************************************
We have taken the liberty of canceling the customer’s subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publisher’s ExchangeInitial Complaint
03/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got an unrequested magazine subscription procured by this company on February 22nd 2024. I did not authorize this company to do any business under name, I did not authorize any magazine subscription. If this company obtained my information to process this request, it was thru illegal and fraudulent methods. I request to be eliminated from your customer data and any account tied to my information must also be eliminated. Please cancel any subscription and service you have under my name. And severe all ties with this company. You people are criminals, identity theft sponsors and overall a fraudulent company. Shame on you!Business response
03/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by ***************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, PMB *********************************, ************ or by visiting their BBB website at - **************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeInitial Complaint
03/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a copy of GQ despite never having subscribed. Upon calling GQ I was told that ONLY this business can cancel this business. I have not been able to reach them.I demand to know how this company got my information, and will not pay for a subscription that I did not consent to receive.Business response
03/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by ***********************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, *** *********************************, ************ or by visiting their BBB website at - **************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeCustomer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received an unsolicited magazine subscription to Vanity Fair magazine. I did not sign up for this, I did not request it or agree to it. Two issues of the magazine showed up in my mailbox. On March 10, 2024 I requested a cancellation with Vanity Fair directly, I was notified that the subscription originated from National Magazine Exchange. I was told that Vanity Fair would stop the mailing of the next issue, but that they could not cancel the subscription and that I had to contact National Magazine Exchange to cancel and to find out how I was set up with a subscription. I do not agree to this subscription and never asked for it, I do not agree to any billing. I would like this subscription cancelled and the assurance that I am not being billed for it. On looking up this company I found many people online complaining of being scammed by this company and therefore do not trust contacting them myself. I did not enter any sweepstakes or anything which I've heard they claim people have done. I do not know how they got my information.Business response
03/11/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *******************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, *** *********************************, ************ or by visiting their BBB website at - **************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to Vanity Fair magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeCustomer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
03/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Was contacted by debt collector saying I owe this company over $400 for magazines I did not order. I received 3 or 4 magazines in the mail but thay was all. I have filed a dispute with the debt collectorBusiness response
03/06/2024
Our company does not report to the credit bureaus. This order was written off as of December of 2023. We have notified the collection agency and they have closed this account.Customer response
03/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
02/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Similar to numerous other grievances documented here, I began receiving unsolicited copies of Vogue magazine. I never subscribed to this service nor did I participate in any sweepstakes or provide marketing details. Upon reaching out to Vogue magazine, they directed me to contact National Publishers Exchange. Despite making several attempts to reach the company via phone, no one responded. This company is fraudulent and operates as a scam.Business response
02/26/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, *** *********************************, ************ or by visiting their BBB website at - **************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to Vogue magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeInitial Complaint
02/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I Received an unsolicited magazine subscription to Vogue magazine. I did not sign up for this, I did not request it. Two issues of the magazine simply showed up out of the blue at my place of employment. Upon requesting a cancellation with Vogue, I was notified that the subscription originated from the National Magazine Exchange. I am not sure what the scam is, or how they got my information, but I want it known that something is seriously not right about this whole thing. I have called them multiple times to request cancellation and that they remove me from their system and cancel the subscription however I have been unable to contact anyone.Business response
02/21/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *********************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to **************, **** You may contact them at ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to Vogue magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers ExchangeInitial Complaint
02/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I started receiving a Vogue subscription in October of 2023 that I didn't sign up for. I don't know who is paying for it and I am concerned that I will be billed for it even though I did not agree to that. I contacted Vogue customer service letting me know "my" subscription was through National Magazine Exchange and I would have to contact them. I emailed today (2/16/2024) to request a stop to this subscription as well as information on who is paying for it. I await their response. I would like this subscription cancelled and the assurance that I am not being billed for it.Business response
02/19/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not manage any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Western ****************** Service. You may contact them at *******************************************, PMB **********************************,************ or by visiting their BBB website at - **************************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to Vogue magazine per her email on February 16th, and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers Exchange
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
106 total complaints in the last 3 years.
36 complaints closed in the last 12 months.