ComplaintsforMedMaxCredit
Medical Billing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Mad Max ******* has failed to communicate my payments to BayCare. I'm now being threatened with being sent to collections. I need med *** ******* to communicate with BayCare and straighten this out, or I will be taking legal action if my account is sent to collections.Initial Complaint
03/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I opened an account with ********************** around March 2023 to cover a procedure for my son. My minimum payment was set at about $37/month. I had auto-payment set up to take $50/month and did not miss payments. Fast forward to March 2024, I get an email saying my payment is overdue. I had issues trying to get into my account to see what was wrong and when I finally did, I see that they have been consistently increasing my minimum payment over time without notifying me. The cardholder agreement says the minimum payment is the greater of 3% of the balance or $25. They are telling me my minimum payment is $97 and I got charged late fees because the $50 auto-payment I had was no longer paying the minimum payment. I have never had ANY account do this to me. I always make on-time payments. I will never use this account again and hope anyone thinking about using them will read this and make a wiser decision.Business response
03/26/2024
This response was taken verbally by BBB:
The card the customer had on file with ** had expired in February. The reason why her minimum payment kept increasing is because we hadn't received payment as well as two late fees were assessed due to non payment. We waived both late fees and updated the payment method and advised the customer to monitor her emails as we will notify if a payment fails.
Customer response
03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
02/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid off my account last year. Last payment was 67 dollar. Now they sent me a statement two months ago for 25 dollars. Today I received a nother statement on 2/2424. I do not own them anything. I do not know why they keep sending me this statementBusiness response
03/26/2024
This response was taken verbally by BBB:
The account holder received a bill for their annual membership fee because after they finished paying off their account, they never closed it. We explained that to the account holder who advised us he didn't want to continue with the account. The account was closed and the annual maintenance fee was waived. The customer will have to pay that fee if they reopen the account in the future.Initial Complaint
02/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They state I owe money, but they never applied to BayCare. I paid all my bills myself. I wanted a partial payment plan, not a line of credit, which was not apparent and not how it is displayed on the BayCare website. I am extremely unhappy with this company and BayCare at this point for allowing them to partner with them. I want this payment taken off, the $25 initial charge taken off the account CLOSED! This is the most ridiculous creditor I have ever come across and shady as can be. They don't answer the phones, leaving you to email them, and they are the rudest people on the Earth. Someone shut this company down.Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Same as the other complaints on this website. I have a $50 charge yet show a $0 balance due. Both medical bills on my account were from 2021 and paid in full with the $25 a month payment. I saw I owed $25 last month and am now charged a $25 fee, for a total of $50 and I can not get an explanation from the company of where these charges came from out of nowhere? Not sure how a 0$ balance owes $50?Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
back in July of this year i set up a monthly payment plan to pay 25$ a month for a totaled 500$ medical bill from st ****** hospital in ***** *******, to automatically withdraw on the 28th of each month. Everything has been fine up until this month. This month you charged my card 21.14$not 25$ it shows on my medmax account you charged that and on my virtual banking statement. But then my account is also saying the payment is late and that i know got hit with a late fee and now owe 50$ on the 28th of this month. I will not be paying that when i was charged on 9/28/23. I signed up for the 25$ a month for a reason. Thats what i can afford with my other expenses right now. I also dont know why i wasn't charged the full 25$ on 9/28/23 and just the 21.14$ but This is ridiculous and i would like it fixed immediately. I have sent multiple messages. Cant get through to anyone when i call. I have also emailed three times from the email given on the company website and all i get is an automatic email back saying that email address cannot be found. This is a scam and for a hospital bill so sad. I want my account cancelled.Business response
10/27/2023
The last time we spoke with the customer was October 23rd, we are still working on an answer as to why the system is only taking out $21.14 instead of the full amount the customer chose.
At this time the late fee was waived while we are still investigating, since we do see the customer tried to make the full $25 monthly payment.
Customer response
10/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just dont want this issue to happen again this month or next or whenever and then have to go through this issue and whole process yet again.
Sincerely,
*************************Initial Complaint
02/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid off my balance a long time ago and every year I get a bill for $25. Last year I paid the $25 and asked that the account be cancelled. I was told that the account was cancelled and that I would not receive any more bills from them. This January I received another $25 bill. I tried calling them and they never answer and I call during their business hours. I can not get ahold of anyone. They billed me another $25 making my bill now $50, for nothing and it should be cancelled. I want the fees gone and the account cancelled like I was told it would be!! I want a response in writing from the company saying they have finally cancelled my account and IAM NOT PAYING THEM the $50. This place is a scam. Read their reviews on ******* I am not alone in dealing with this scamming company.Business response
03/22/2023
Please see attached response. Thank youInitial Complaint
10/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
After paying off a Medical account I now a year later get a charge for $25 and an added $25 late fee. This is dirty practice. I do not own a "credit card" with this business. I also cannot cancel my already paid in full account or reach them by phone. Help please!Business response
10/24/2022
Please see attached response.
Thank you
***********************
Initial Complaint
05/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I opened my account with MedMax in December 2021. I have always made regular on-time payments with my debit card. My April 2022 payment was made with a check. Somehow, I accidentally reversed the routing number and the account number. I was completely unaware until my statement came today. MedMax charged me $250.00 in fees because the payment couldn't be completed. I had planned to pay off the remaining $280.45 this month (May 2022). I contacted customer service, because this truly was just a mistake, human error. I was told there was nothing that could be done to resolve or reduce these fees. I am not disabled but I am temporarily unemployed due to health issues. I don't qualify for any assistance, and I don't expect any financial help from anyone. I am supporting myself with my own savings. These fees are really a hardship for me at this time in my life. I always pay my bills. This company kicks people when they are already going through a very rough time.Business response
07/07/2022
Business Response /* (1000, 20, 2022/07/07) */ ***Document Attached*** Please see attached BBB Response We realize that mistakes can, and do happen, and they can only be rectified when someone takes the time point out a possible error. We appreciate both Mr. ****** and the Florida Department of Agriculture and Consumer Services for taking the time to bring this concern to our attention. Regarding Mr. ******s concern, we have removed all charges Mr. ****** added to his account and closed out his MedMax Finance account as per his request. We advised the patient, BayCare does not offer payment plan options, and he can apply for financial assistance with BayCare, he now has a $0 balance with MedMax Finance. If we can be of any other assistance in this matter, please do not hesitate to contact us. Consumer Response /* (3000, 22, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response I received from MedMax Finance. The letter they sent is not truthful. I have my statement to prove that they charged more than the $50.00 they claim. I also dispute that " I was contacted and agreed the balance was my responsibility". No manager or representative ever contacted me. I spoke with customer service just to request a letter of verification that I had paid in full and the account was closed. I paid off the balance because I just wanted to be done with this issue since I hadn't gotten any response from the company. The letter they sent is a fabrication. Business Response /* (4000, 26, 2022/08/03) */ This response was taken verbally by the BBB; At this time we have resolved the complaint with the Consumer.Initial Complaint
03/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I do not want to use MedMaxFinance. I have tried many times to cancel the account but I cannot. I have contacted them via their web site and called them with no return calls. I opened this account because it is the payment plan used by the hospital and doctors associated with my surgery. I did not realize this was a finance/credit account and I would be billed interest and annual fee even if there is no balance. I cannot afford to continue with MedMaxFinance and am going to work on a payment plan with my providers that does not include MedMaxFinance.Business response
07/14/2022
Business Response /* (1000, 18, 2022/07/14) */ May 4, 2022 ****** ********** Florida Department of Agriculture & Consumer Services Division of Consumer Services **** ********* **** ************ ** XXXXX-XXXX Re: ***** ****** Dear Ms. *********** We realize that mistakes can, and do happen, and they can only be rectified when someone takes the time point out a possible error. We appreciate both Mr. ****** and the Florida Department of Agriculture and Consumer Services for taking the time to bring this concern to our attention. Regarding Mr. ******* concern, we have removed all charges Mr. ****** added to his account and closed out his MedMax Finance account as per his request. We advised the patient, ******* does not offer payment plan options, and he can apply for financial assistance with ******** he now has a $0 balance with MedMax Finance. If we can be of any other assistance in this matter, please do not hesitate to contact us. Sincerely, Ian H. Manager, Patient Financial Services MedMax Finance ******* Health System Consumer Response /* (2000, 20, 2022/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The account I had with MedMax Finance is now closed and all charges were zeroed out. Since this account is closed so is my business with you. I can't thank you enough and I appreciate the staff that worked on my behalf. I tried to do this on my own and kept getting ignored and my complaints went nowhere. Have a wonderful summer.
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Customer Complaints Summary
12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.