Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased postcards from postcard mania. ONLY because they called and emailed about 4 times a day and kept lowering the price, as in desperation. They sent me 108 emails from September to December. 108!!The cards were to go out to specific zip codes. I was clear that I did not want the cards to go to buildings with multiple units, because they will be in a stack by the mailboxes as "current resident". In addition, I asked that the cards be sent when the weather was nicer. We are a moving company and few people move in winter. I asked that 250 cards go to each zipcode. They ignored all of my requests. All cards were sent to one area and I received ZERO calls from the postcard campaign. I asked for a copy to be sent to me, they couldn't give me one! I wasted my money. I asked for a refund or a partial refund. They told me NO and offered me a sherpa blanket. A sherpa, why, to keep me warm when I can't pay my bills because they messed up my order? They are unwilling to work with me at all. Now I am requesting a full refund.

  

  Business Response

  Date: 01/16/2023

  
  ***************** contacted PostcardMania via our web sites live chat feature on September 10th 2022.
  A Marketing Consultant from PostcardMania followed up on 9/12/22 and sent two quotes for review based on that conversation.
  On 9/19/22 ***************** paid $459.00 for ***** 4.25x6 postcards, a design, mailing list and addressing services via her Master Card.
  The design was started and after a few rounds of changes it was approved to go to print on 10/14.
  A detailed list of the zip codes and routes was sent to ***************** on 10/18 and was approved by her the next day on 10/19 (see attached). The approval can be verified as ***************** as we ask for a digital signature and the email captures an IP address (See highlighted area in Mailing list Approval attachment).
  On 10/26 she filled out her mailing checklist and stated that she wanted to mail 200 at a time. The next day on 10/27, Mrs. ******* Account Manager called her to discuss the mailing and she was informed all ***** cards must be mailed at the same time. On 10/28, ***** card were scheduled to mail to her approved list and a confirmation was sent to ***************** with the full information.
  ***************** contacted us with this same complaint in December of 2022 and this same data was presented to her at that time. She requested samples to be mailed to her but all ***** cards were mailed. We offered to print a run sherpa which is just a proof of her printing but she refused.
  PostcardMania provided services to ***************** based on her specific requests and completed these actions with her approval.  The products and services purchased have been fully delviered so there is nothing to refund, per her request. 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  This is my second dispute. First = ********. I'm sorry if you didn't understand that a sherpa was not a fair trade for like $900.00 worth of postcards that were all dumped in one location. According to the logistics of the emails and what we came up with, Postcard mania did the exact opposite, and then acted like "Ta-da" we accomplished just what you ordered! No, my dears. You have done nothing but waste paper, waste my time, waste my money, that sherpa could've been donated to a homeless person, AGAIN...LOUD AND CLEAR..for the people in the back. I am demanding some sort of agreement to refund (financially) the money we've wasted by using this company. we realize that people worked on them and whatnot. We can not accept anything less than 75% of what we paid. We're just trying to dig ourselves out of this hole you've thrown us into. I look forward to your answer. Please do not let your answer include **** free prints (postage is the most expensive, or that sherpa. All those items are off the table. The only thing on the bartering table at this point is money. Yes, I said it. It's been downhill since we worked with postcard mania. Just trying to gain back as much as we can and carry on.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/14/2023

  First, a sherpa is a term we use for a specific type of color proof. One of *********************** initial complaints was that she never received a seeded proof with her mailing. This happened because she specified on her mailing checklist that she did not want to be seeded on her mailing . Our solution was to print a "sherpa" proof and send it to her but she refused that solution at the time. I apologize that this term caused confusion. 

  When we spoke with ******************* about this issue, we explained that despite the facts of us mailing to the exact zip codes she approved in the exact quantity we scheduled with her approval, we were willing to place another ***** postcards on her account. This would effectively replace 100% of her order to handle a miscommunication we did everything within our power to avoid. She refused this offer and has since dispute the charges for her delivered products. We wish ******************* nothing but luck in her future marketing endeavors but at this point, we done everything within reason to handle this amicably. 

  I've attached the documents used on the previous complaint as well as the write up done outlining the entire campaign. Also included is the mailing schedule send to ***************** on 10/28/22 the week before her mailing took place. These documents show PostcardMania remained committed to transparency every step of the way. 

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18683112
  
  I am rejecting this response because:
  

  I am not happy with the response from the business.  How would anyone know that "sherpa" was their word for design or whatever?  In regular laymen's terms, a sherpa is like a blanket or a person from the Himalayans. 

  So to send something like that to a customer is just ignorant and useless. I asked that all my cards be sent to different buildings.  Not to apartment buildings with ********************************************************** the trash.  I gained nothing from this.  Not one phone call.  Not one job.  It was a waste of my time and money.  All I'm asking is that I be given some sort of refund. Something. I'll even settle for half of it, even though every cent was a waste. Yes, they made the cards, and yes they had their points of production all covered.  The problem arose at the time of mailing.  Not only the actual time but the way and like I said addresses sent to. I asked to only send to homes and 2-story buildings, not to apartment buildings with multiple floors.  I still don't get what a "sherpa" would do for me.  What I need is my money back.  Businesses that trick you into purchasing products they know will not help you, are horrible.  I would be ashamed to work there.  They went back and forth on the price.  Sent like 10 emails a day. I'm disgusted I gave in and made the order. Please, process a refund, you know you did my business wrong.  You know the whole ordeal was a waste , please just refund my money.

  
  

  Thanks!

  
  

  Kristy 

  **************

  
  

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 18683112
  
  I am rejecting this response because:

   

  I am not happy with the response from the business.  How would anyone know that "sherpa" was their word for design or whatever?  In regular laymen's terms, a sherpa is like a blanket or a person from the Himalayans. 

  So to send something like that to a customer is just ignorant and useless. I asked that all my cards be sent to different buildings.  Not to apartment buildings with ********************************************************** the trash.  I gained nothing from this.  Not one phone call.  Not one job.  It was a waste of my time and money.  All I'm asking is that I be given some sort of refund. Something. I'll even settle for half of it, even though every cent was a waste. Yes, they made the cards, and yes they had their points of production all covered.  The problem arose at the time of mailing.  Not only the actual time but the way and like I said addresses sent to. I asked to only send to homes and 2-story buildings, not to apartment buildings with multiple floors.  I still don't get what a "sherpa" would do for me.  What I need is my money back.  Businesses that trick you into purchasing products they know will not help you, are horrible.  I would be ashamed to work there.  They went back and forth on the price.  Sent like 10 emails a day. I'm disgusted I gave in and made the order. Please, process a refund, you know you did my business wrong.  You know the whole ordeal was a waste , please just refund my money.

  
  

  Thanks!

  
  

  Kristy 

  **************

  
  
  

  

  Business Response

  Date: 02/14/2023

  PostcardMania has provided documents showing ***************** approved the exact list specifications that were used to address her postcards and that an email was sent to her before the mailing explaining the quantity and date they would be mailed. I've provided both of these documents here once more for review. Despite this total transparency, ***************** continues to insult and belittle our company and the staff that worked so hard to help promote her business. At this time, we've determined everything was ***e correctly, per the approvals given by **************** therefore no refund can be justified. Had we found that anything was ***e outside of what was specifically approved by *****************, we would gladly accommodate. However, we do not refund for fully delviered products or services when delviered in the exact fashion in which they were approved.  

  ***************** is also commenting about delivery issues with the ***** stating they were left in piles to be thrown away. However, no evidence has been presented to support this viewpoint.We would be glad to help her address this concern with the **** if she can provide evidence her postcards were not delviered properly by the **** but we *** not feel this is the case. 

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18683112
  
  I am rejecting this response because: I think they are a ripoff. oh, and  Great customer service.  I'll be sure to share my experience with everyone. I think any future customers should know what they are getting into before accepting your contract. 

  Word of mouth is the best form of advertising. I hope your postcards and never ending phone calls from 4 different sales people can outweigh the reviews I'm going to share with the internet world. 

  Have a great day!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 29, 2022 Charged $450 for a service not ordered September 2022 -charged $230 that the company refunded as it was clear the relationship was no longer ongoing. The company continues to charge for services not ordered. There was a one time order made, yet, they continue to charge for additional services not ordered or authorized.

  

  Business Response

  Date: 01/03/2023

  Looking in our system, I see PostcardMania refunded ************* for a charge in the amount of $203.22. This was completed on 12/2/22. ************* was invoiced for another charge due to an internal admin error but that charge was voided before being processed. Both transaction receipts for the refund and the voided charge are attached for review. 

   

   

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought there Everywhere small business with some postcards. After 3 months they start to charge you. On the second month, I told Them cancel and refund. Although they would not. It states in their state law, which Is Florida, that a customer can request a refund up to three days after the sale, which in true in my case. This has been the second time I have had a problem with this company. Last time, they made a website with a number that was out of order, and no one checked it. Who does that? Just make a website without checking if it works at all! Don't recommend this company at all. Taking my hard earned money somewhere else!!!

  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/24) */ B C Tax Services https://www.nimblepcm.com/(W(25))/Main?ScreenId=CRXXXXXX&AcctCD=XXXXXXX As was explained to Mr. ****** several times, we take multiple actions each month to notify our clients when they're being billed for products even when they were sold with the specific intent to bill monthly. This is disclosed in each quote we send and an invoice sent after each time we bill because transparency is of utmost importance to PostcardMania. We informed Mr. ****** that since he never requested to cancel, the services were delivered and no refund can be given. We are all at a loss as to why Mr. ****** feels PostcardMania should be retroactively covering his marketing costs. Regarding the issue with the website, Mr. ******'s Call tracking from last year's marketing was canceled per his request, after being notified of past due bills. This was an issue that was addressed and an attempt was made to make right but Mr. ****** is not interested in any amicable resolution with PostcardMania. His account with us has been permanently closed.

• Initial Complaint

  Date:06/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/2022 When talking with Postcard Mania to start my campaign, they had suggested sending 1000 mailers out a month and 3 free months of their advertising on Facebook and Google for my insurance company. After mailing out the first thousand and getting zero responses, I voiced concern. They told me you have to give it at least three mailings before they can evaluate it. So of course, I listened but after the second mailing, getting the same results, I'm still biting my tongue. Meanwhile, I'm paying $360 for first-class postage on all of these. So the third mailing goes out and out of 3000 cards, I get 2 responses. Also, they informed me there were over 800 clicks to my website, and out of those 800, I got zero calls and zero inquiries via email I find this is highly unlikely. The response to that was "at least you got your logo and name out" even though I clearly said that was not the goal. How does that even make sense not even 1 person out of 800 reached out? Eventually, I finally got to talk to Jordanna in quality control who I was told was the highest-ranking person that I could talk to in the company. Again, I voiced my concern to her. The first words out of her mouth were "we don't guarantee results". She repeats this at least 10 times during our conversation. I told her I understand it's not a guarantee but what I was looking for was the 1% - 2% response which is what I was told was the performance rate of their campaigns. Again, they told me, "We don't guarantee results". It seems like that's the only thing they can guarantee is that they don't guarantee what they say they do. The cost $3400 and $360 X 3 for each mailing Minus $786.51 Because I canceled before the next 2000 were mailed.

  

  Business Response

  Date: 06/24/2022

  Business Response /* (1000, 5, 2022/06/15) */ Mr. ***** purchased 6,000 postcards in January 2022 with the intent to mail 1,000 per month for 6 consecutive months. Altogether, PostcardMania mailed 3,000 postcards completing 50% of the intended campaign. Mr. ***** states that it was explained many times we cannot guarantee results which is something we make clear upfront to all our clients. This was reiterated to Mr. ***** because expecting compensation for a lack of results would constitute a guarantee. There are far too many factors not within our control as a marketing firm to guarantee prospects in his area will be interested or in need of his services. Mr. ***** states he understands this but this very complaint would contradict that stance entirely. To handle this, we offered advice and direction based on the daily research we have been doing all 24 years we've been in business. Per his request, we have refunded Mr. ***** $786.51 representing the undelivered portion of the campaign. His account with PostcardMania has been closed. Consumer Response /* (3000, 7, 2022/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Essentially, working with PostcardMania has been the worst business decision. Not only did I get miserable results - only 2 responses from 3000 postcards mailed and zero responses from over supposedly 800+ clicks to my website. But there were several errors in even starting the campaign that were red flags. Proofs needing my approval were emailed to someone outside my company. It was only because that person was a referral from me that I knew about the mistake. Plus, the initial 1000 postcards were mailed out with the wrong URL, which they had to reprint. So to clarify on the 5000 postcards I purchased not 6000 that you stated, I actually only purchased 5000 but the first 1000 had the wrong URL which I had to pay postage for in the amount of $360. For a company that has been in business for 24 years, I did expect better results. I relied on their 24 years of experience, the expertise they touted, the experience they said they had in my industry and was sold on what they said was a typical 1-2% response based on what they know of my industry. Instead, this company with 24 years of marketing expertise they say they have resulted in only 2 responses. I mistakenly believed in their sales pitch and lost out on $1,080 in postage and over $3,200 I invested in their postcards totaling over $4,280. Business Response /* (4000, 9, 2022/06/21) */ Mr. ***** has been refunded for everything we didn't deliver with his expressed approval. Our standard handling for low response rates is a full review from our success analyst with recommendations and even sometimes an offer to help with additional products and services. However, Mr. ***** made it clear he was not interested in a civil discussion. His account with PostcardMania has been closed and all funds either delviered on or returned via a refund to his credit card.

• Initial Complaint

  Date:06/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a refund from these people for approximately 2 months. I have repeatedly demanded to speak with Mike G. boss (the individual who supposedly issued my refund) and he refuses to provide me with their information. I have even emailed every person I've dealt with at this company, as well as the CEO. No response from anyone. Once I have a direct email address for whoever is handling this, I will send the proof I have,etc.

  

  Business Response

  Date: 06/10/2022

  Business Response /* (1000, 5, 2022/06/06) */ Mr. ******* has been sent evidence on several occasions (as recently as today 6/6) that PostcardMania has in fact refunded his full production payment on 3/8/22. This was done via a Credit Card dispute and all actions have been completed on our side. We had a conference call with Mr. ******* and his bank in hopes of further helping him through this situation all in spite of the numerous threats for legal action. This is a testament to our unwavering customer service. 2 months after you dispute your change and stop being our client, we'll still pickup the phone to help! Consumer Response /* (3000, 7, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) These ridiculous people charges me twice and only provided one refund. Business Response /* (4000, 9, 2022/06/09) */ PostcardMania has refunded 100% of what was paid and have made countless attempts to prove this to Mr. *******. After speaking directly with his bank, we were instructed to once more, send the screen shot showing the refund was processed. We did so immediately. Now this is between Mr. ******* and his bank.