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Business Profile

Water Treatment Equipment

J'S Wholesale H2O Distributors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Treatment Equipment.

Complaints

This profile includes complaints for J'S Wholesale H2O Distributors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J'S Wholesale H2O Distributors, Inc. has 4 locations, listed below.

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    • J'S Wholesale H2O Distributors, Inc.

      18946 US Highway 19 N Clearwater, FL 33764-3186

    • J'S Wholesale H2O Distributors, Inc.

      1682 N Belcher Rd Clearwater, FL 33765

    • J'S Wholesale H2O Distributors, Inc.

      1337 Stewart Blvd Clearwater, FL 33764

    • J'S Wholesale H2O Distributors, Inc.

      2074 Weaver Park Dr Clearwater, FL 33765-2130

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this water softener system on May, 20/2022. After two years, the mother board and transformer fried. I have a 10 Years Warranty Certificate and them supposed to replace the parts at no cost. After a brief talking to the owner about this issue, she said she has to order the parts and it will take a week then she will come to my home to install it herself.She said that she will come this last Friday to install it, she never show ****** I'm trying to reach her on the phone several times to see what's going on but no one answer.

    • Initial Complaint

      Date:07/29/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a water softener from this company in 2020 and got scammed like 100s of other customers. The softener doesnt work, paid $321 in 2023 for yearly maintenance and salt service as they suggested so that it can be fixed, but never received the service either. The owner answered the call couple of times and said she will look into it and service will be done within 2 days everytime and now doesnt answer the call either. Fraud

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new water softener system Jan 2023. I called for system service. Business would not return my calls. Business has failed to deliver salt for new system. For a failing system I'm not sure who to contact. I have a warranty with this business but there is absolutely NO communication on their part. It appears this is a sales tactic and scam. Just read all the other reviews and this one is no different. Moving forward I am forced to hire a new business. Unbelievable!SHAME!!

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid to have annual service and salt delivery on a water softener system that this company installed. I never received any of the annual services that I paid for and this business does NOT answer the phone.

    • Initial Complaint

      Date:04/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a water softener from this company about 2 years ago. In the contract we signed, they were supposed to delivery salt for 5 years, which hasn't happened. My wife and I have tried contacting them many times over the phone but they just don't answer. My wife was able to get in touch with a lady (forgot her name) and she promised us we would have salt delivery that week. Did not happen. And that was months ago. There are many other people with this same issue when I look at ****** Reviews.

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/22/23 Installed water softener - Supposed to come back after 4 weeks to check water level - has not been able to deliver service despite numerous calls and text message and assurances - As I understand from other customers, the owner will now fail from the promise of delivering salt for 3 years.

    • Initial Complaint

      Date:01/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no response from the company or the owner ****** even after multiple attempts. The water softener doesnt seem to working as expected.The company hasnt honored its salt delivery commitments in 5 months.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been with them for quite a few years. I had to start calling every month to get salt and and peroxide delivered. Have had many issues in the past few years with shotty service, example- ******************* tied together and left on the floor of *************, softener plugging up with sediment in the drain line, pure salt water in house faucets. Worst service I've ever dealt with. Even her employees tell me they don't know what's going on with ****** the owner.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have had a working relationship as a customer of the company for many years for installation, service and bi-monthly delivery (water softner system, maintenance & repair and salt delivery) for two homes ******************************************* both of which I own. Last spring I struggled to reach the company by phone to renew my annual contract, an office employee took messages but I did not hear back. I was contacted by the owner, ************************************* concerned why I had not renewed the annual contract on both homes. We discussed that I had been attempting to reach the office but had no success. Apologies were made and offer was made to me to renew the contract over the phone and set up appt for service and salt delivery asap. Salt delivery was set up within the week at both addresses but only a half tank of salt was delivered to each with the understanding we would be put back on the regular delivery route. Since summer I have been unable to reach the office, I visited and left notes on the door. Spoke with ****** by cell phone two or three times with the assurance that we would recevie service (annual maintenance) and regular salt delivery. We have had no deliveries, repeated attempts to reach them have been unsuccessful. Last communication within Dec. indicated that "*****" would be by to drop off salt, which has not occured. Spoke with ****** ******************** was told it appears they have abandoned the business/dissolved, many customers have contacted leasing office to try to reach JS Distributors with no success. I contacted ************************************* by text and advising I would need to resolve the account if salt delivery and mainteneance was not going to occur. No response to communication.

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Renewed 1 year service plan with JS Wholesale, INCLUDING Salt delivery every 8 weeks. Last salt delivery was Sept. 8th as I captured the employee on my ring doorbell. I have been calling MULTIPLE times daily to for the past three weeks. Business phone number, cell phone and texting. Finally, ****** called me back stating she was in the hospital (ICU) for quite some time and couldn't respond until two days ago. She promised a salt delivery yesterday. I texted her (she stated best way of contact) and she confirmed again someone would be out today. Well 6:10pm rolls around and still no one. I once again contacted her via text and no response. Here we are again today, texting ****** and calling but NO ONE is again responding. This company took the $$$ for the service and salt and ghosts their customers. Do the right thing and fulfill your end of the contract or give me and all the other customers you scanned our money back!

    J'S Wholesale H2O Distributors, Inc. is NOT a BBB Accredited Business.

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