Business ProfileforJo and Co. Goods

BBB Claim for Q **************** Goods)*Consumer Information:Name: **************************************** Email: ******************** Order Number: ***** Order Date: February 4, 2024 Amount: $136.80 *Complaint Summary:I made a purchase from ******* Goods on February 4, 2024, totaling $136.80. After over three months, the seller has failed to ship the product or issue a refund despite multiple requests; since I no longer want the items due to the prolonged delay and the poor customer service experience *Details of the Complaint:1) Initial Communication:I sent an email on April 16, 2024, requesting information about my order (Order No. *****). It had been over 10 weeks since my purchase.*********************** from ******* Goods replied, apologizing for the delay and stating that the remaining items were defective and in production. They assured me I would receive a shipping notification once the items were ready.2)Request for Cancellation and Refund:On May 8, 2024, given the extended delay, I emailed ******* Goods requesting to cancel my order and issue a refund, mentioning that it had been over three months since my purchase and I no longer required the items.3)Lack of Response:Despite my email, there was no response from ******* Goods. I followed up urgently on May 15, 2024, reiterating my request for order cancellation and a refund.I mentioned that if I did not receive a response within 72 hours, I would report the issue to the BBB and FTC.4)Current Status:As of now, ******* Goods has not responded to my emails, or issued a refund. I initiated a claim with my bank, but this process is still ongoing due to the seller's unresponsiveness.*Desired Resolution:I am seeking a full refund of $136.80 for the unfulfilled order. The seller has failed to deliver the product within a reasonable timeframe, communicate effectively, or provide a resolution to the issue.*Contact Information:******************** ************ ****************************************